Whitby's Restaurant & Bar
Breakfast: 06:30 – 10:00 hrs weekdays, 06:30 - 10:30 hrs weekends
Lunch: 12:00 – 14:30 hrs - bookings recommended
Dinner: 17:30 – 22:00 hrs
(early-bird: 17:30-19:00)
High Teas: 11:30 – 15:30 hrs - bookings essential
Piano Bar: 10:00 - late
- Disabled Access
- Corporate Events
- Piano Music
- Group Bookings & Set Menus Available
About Whitby's Restaurant & Bar
Whitby's Restaurant & Bar is renowned as the best buffet restaurant in town. Located on the 17th floor of the hotel, it boasts views of the city and harbour. Whitby's offers an extensive buffet for breakfast, lunch and dinner with an a la carte dinner as well.
Afternoon Tea is served daily: 11:30 - 15:30
Availability
Food is always wonderful and a big variety. Is good value for money when kids dine free in the holidays and under 5 are always free. Works out good for my family. Definitely worthy of price.
I believe that the food that we were told on the online menu which includes steak was not served. The cleanness of the buffet was a bit grubby at times, including the soup area. Loved every moment of it! Windows could do with a clean looking other the city. We will be returning in the near future x
Excellent service and good atmosphere for kids
The 11.30am Hi Tea we booked was passable, if a little heavy on the sweet selection. Food was served well before the tea was. Waiter was observed to spend an inordinate amount of time at 2 nearby tables laboriously describing the long list of teas available. We tried to catch his attention several times in vain. Eventually a lady (the maître de perhaps) arrived & she kindly offered to make us our tea at the station & brought it to us. Half way through hi-tea, the waiter finally arrived with his cart. We ordered our favourite tea, but he was quite pushy in trying to get us to try his favourite !! My partner succumbed, but I stuck to my choice. We asked him to refill the tea pot of hot water as it had grown cold, but he disappeared with it & never returned. We're unlikely to to return if this is the level of service so early in the day.
We have booked online our easter lunch at 1 pm this sunday, rang at 11am if it’s possible to make it earlier at 12 noon instead and your staff on the phone advised to just come at 12. He explained on the phone that as it won’t matter as the online booking only staggers the booking automatically and one small group of three will not make a difference. When we arrived, Julie was at the counter. She loudly and rudely told us off that there is no table available and questions who we spoke to as she said she was the only one who answers calls. She told us that her staff was informed that they are already fully booked. We informed her of our booking and showed her our booking confirmation, and that we did call earlier. When she finally seemed to find our names on her list she told us that she will let us have a table outside the main dining area which we don’t have a problem with but could not help notice that during our stay, the main dining area has never filled. We wouldn’t have had a problem if indeed you were fully booked and no issues being situated separate from the main dining hall but what bothers me is the way she spoke to us which can only be described as being loud, tactless and rude in an attempt to make us feel embarrassed and shooing us away like beggars on the street. After we got our table, I advised her that she needs to improve her customer service as we felt bad with the way she treated us and spoken to. She was too rude to even acknowledge what we said then. From our (customer’s) perspective, we are paying customers who took all the necessary steps to ensure a pleasurable dining experience as we had before in your establishment only to be confronted by your manager in an inhospitable way. Our initial interaction with your manager has ruined the whole experience for us. Our Easter lunch which was supposed to be a happy family get together, we will only remember for as a poor customer service experience. Regards Emmanuel
We went there for a lunch booking so that the young grandchildren could attend. Staff went out of there way to help without being obtrusive. The food was excellent with an excellent range. We were there to celebrate a 60th with family and everybody said how much they enjoyed the experience. Will definitely be back.
Would definitely recommend this restaurant to family and friends and will definitely dine in again! The reception was very lovely in dealing with us and making sure everything was to our satisfaction. She was kind enough to go through check guest list with me and made things so easy for me without stress. Everyone had a great time and enjoyed the food. Complemetaries to the chiefs responsible for pulling off the most delicious buffet. Freshly cooked and really amazing! What an awesome experience! Will definitely love to relive this experience lol five star material!
Good selection of hot and cold food, would’ve liked more choices of condiments eg. Salad dressings, real butter, etc
Always good food, and service is amazing
Had a very tasty and attractive gluten-free High Tea served by friendly staff. Thank you.
Excelllent service yet not intrusive.
Very friendly waiting and reception staff. The food was great, and we had a lovely evening.
Got $26 lunch buffet offer, quite good value.
Would like to thank Moira who took very good care of us
great everything as a group would have been good to be able to stay in the conference room a bit longer 11 pm seemed a bit early to wind up we felt rushed out 12 would have been better
The staff were so friendly and helpful and it just made our dining experience so much better. Great choice of food and very creatively presented. We will definitely be back.
thank u so much, they made it special for my daughers birthday, and everyone enjoyed the atmosphere and the food. thanks to the guys that were working with us.
My 3 work collagues were their first time dinning there, a Serbian, Phillipino & Sri Lankans thoroughly enjoyed the variety of dishes..They said they never knew a Hotel restaurant buffet do exists in NZ. Ive been dinning at your restaurant many times & never seems to be enough..Thank you
We enjoyed our dinner at Whitby's Restaurant
We were served by lovely staff members who were cheerful and polite. It was nice to have Selina who chatted and was very professional and friendly.
The staff we got served by was rude! Made for a very special birthday lunch outing very awkward and unpleasant!
We had an amazing time. Staff especially Rachel were fantastic and the food was divine!
Enjoyed very much. Recommended to work mates who went the next day. Quality food in a well managed environment. Overall A+ experience.
Dear Whiityby's restaurant and Bar Our family would like to thank you so very much for allowing us to have our big family lunch in celebration of our father's life at your venue. Absolutely everybody loved the food, atmosphere and the service there. It was outstanding. We would like to personally say a massive thank you to Rosie the Samoan lady who allowed us to dine there on this particular day on such short notice. She was empathetic and catered to families needs. We are truly grateful to Rosie especially during that difficult time for us. On the whole we would highly recommend this restaurant to any one and everyone. You were all so respectful and supportive and we will never forget your kindness, we loved our experience there. Food was everything to our father because he was an amazing cook. He would've wanted us to feed his family where they can all enjoy and love the food and atmosphere. Your restaurant was the perfect place and he would've been happy to know we went there. We will see you all again real soon and thank you once again for absolutely everything. We wish you well until we meet again. Much regards and appreciation The Mercury family xoxo
Already food under the table when we arrived. Other than that one of the best buffet ever.