Monday to Thursday: 6:30am-10am
Monday to Thursday: 5pm – late
Breakfast, Lunch and Dinner
Friday to Sunday
About Waterfront Restaurant
Situated on Geelong's vibrant waterfront precinct with amazing views and alfresco area, the restaurant serves delicious cuisine featuring local produce and seasonal specials complemented by local wines. Restaurant available for private functions.
Wonderful night loved it
Booked a table for 5 for the special Sunday brunch as an 80th birthday celebration for my father. First, the good points. View was nice, food was tasty. However service was bad, and the food was better suited to dinner than brunch. On arrival we stood around at the entrance to the dining area, near the bar, trying to catch the eye of any staff member. Person who did finally see us was good, but I suspect he was new. He politely took note of the name for the reservation, and went over to a supervisor of some sort. We then waited several minutes while the supervisor appeared to be explaining to him how the reservation system worked. Eventually she finished explaining, then came over to me and asked if I wanted to pay yet. How about first seating people, including an unsteady, reduced mobility 80 year old recently out of hospital, before training new staff or asking for money? By then we'd been standing, waiting, for well over 5 minutes. Finally we got to our "brunch". It wasn't brunch. It started at midday (which I suppose should have clued me in). The menu included seafood, roast lamb and beef, pasta, pilaf, roast potatoes, fish, chips. No bacon, no eggs, no sausages, no hash browns. Nothing even remotely breakfasty, which I thought was the definition of brunch. The food was very nice, and we did have a pleasant hot buffet lunch. But there was nothing "brunchy" or special about it.
Menu was not the same as on your website and Seafood was Very limited with the jumbo prawns 'special' run out before we dined at 7:30pm.
We have always had lunch and dinner in Novotel when we visit Geelong with friends dating back many years - The very first time we had tapas and really enjoyed it and later brought friends along Unfortunately it has been disappointing the last many occasions . The accor site still have you as providing lunch and dinner . But after lunch we were told you were not able to honour the discount with the card - that will certainly make us rethink if we will renew the membership - I have never had issues with all the other hotels we dine in ,lunch or dinner . You should not advertise as part of accor if local management decides to change It is not a lot of money and we even included tips (no point making an issue with your staff); but it's the principle that is at stake .
It is disappointing to note that you have to pay $5 extra per person on Father's Day with no explanation of what that extra $5 is for, considering food and service was no different to any other day. No notification of this occured at the time of booking. And on top of that were not able to redeem entertainment voucher. Although the food was topped up regularly to sustain the busy day OT was often cold or overdone. Not the same as it was a few years ago unfortunately.
The tapas selection that we tried was very nice. Main meals were ok. If we did not have an Accor 50% discount, would not attend again. Each visit I feel that the service lacks somewhat. Staff are quite inattentive, even when the dining room is quite empty. Drinks service is always slow, even on quiet nights. This week, we ordered 2 glasses 0f wine & a coffee after our meal, we were virtually the only customers in there (apart from a larger group on the other side) & after 20 minutes they had still not arrived. We ended up having to cancel them as we had to leave, Disapointing end to the evening.
Part of a desert was dropped on table. Server was reluctant to clean up and reluctant to replace. Table was cleaned and desert replaced. Several of the plates were not clean. This was a particular issue at breakfast where a whole pile of plates were not clean with food remnants and grease marks.
The words Seafood Buffet should be altered on your website and the staff (especially a smaller dark haired girl) could be informed that she is there to work and attend to the guests .
My son and I are regular guests at the Novotel Geelong and every three months host close family members and friends to dinner at the Waterfront. I wish to commend Nagmani, Krish and the other restaurant staff for going out of their way to ensure that my guest with severe dietary restrictions had a very good meal. Thank you also to the gentleman who made my 12 year old a "perfect" chai latte at breakfast the next morning.
Service was horrible. Specially for drink service. We constantly had to ask for drinks and water..