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Turtle Bay Plymouth

5 St Andrews Cross, Plymouth, United Kingdom, PL1 1AB
Restaurant info
Opening Information

Sunday - Wednesday: 11.30am - 11.30pm
Thursday: 11.30am - 12.30am
Friday & Saturday: 11.30am - 1.30am

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Turtle Bay Plymouth

Welcome to Turtle Bay Plymouth!

Jerk... Rum.. Reggae....
Caribbean eating and drinking... is at the heart and soul of the Caribbean Island culture and we, here at Turtle Bay, aim to capture the essence of this way of life and the great food that evolves here. We are a Caribbean restaurant serving authentic great tasting Caribbean style food from Aruba to Saint Lucia. You will also taste our fantastic rum based cocktails and experience friendly service which we hope leaves customers wanting to come back to our bay again and again.

Cuisine: Caribbean
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
177
4 Stars:
99
3 Stars:
57
2 Stars:
6
1 Star:
0
Visited On Friday, 11 May 2018

We were there for my daughter’s birthday, turned out it was our lovely waitress’ birthday too (Rosie) couldn’t fault the food or the service, I was a little worried as I’d read a few negative reviewes, but we had a thoroughly enjoyable evening.

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Visited On Sunday, 13 May 2018

Starters were great, steak for mains was cooked to perfection. Passion pie desert fantastic. Only criticism was that the chips with our steak were hard and overcooked so we couldn't eat them all. Cocktails 🍸 fantastic 👍

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Visited On Saturday, 12 May 2018

Lovely food and great atmosphere.....

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Visited On Saturday, 12 May 2018

Loved my first time at the bay. Food and service was fantastic. Cocktails were delicious even if I did knock over some sauce by accident. Would definitely return.

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Visited On Saturday, 12 May 2018

Really enjoyed our meal and drinks. The service at the table and at the bar was fantatstic particularly on such a busy weekend.

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Visited On Friday, 11 May 2018

Great food excellent service good times

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Visited On Wednesday, 09 May 2018

Fries were over cooked which spoilt an otherwise excellent meal. Curry was very good and cocktails lovely. I will be making another visit.

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Visited On Sunday, 06 May 2018

First visit as recommended by family, however waited over 10 mins to be served it was not busy at the time and in the end my husband went to the bar to get our drinks, I had ordered a margarita but there was no salt rim as described in menu, they had run out. Pretty poor, husband then ordered plain steak with fries and asked for nothing else on plate, steak came covered in sauce, spinach was also put on plate even though the waiter was given explicit instruction that nothing else to be put on and the fries were cold and snapped like a crisp, they had to be replaced as well as steak being scrapped off. We have no intention of coming again. Extremely disappointed from the beginning to the end.

Reviewed On
Restaurant Response

Hi Mandy Thank you for taking the time out to leave us a review! I'm very sorry to hear about your experience with us on Sunday 6th. at 17:00 we do have a staff changeover, but this is no excuse for your husband having to go to the bar to order your drinks, I'm very sorry for this. On weekends we do sometimes run out of certain things due to high demand. Our bartender Callum did ask your husband if no salt was okay, but again I do apologise. Did you get to try any of our other cocktails? I'm sorry to hear that the steak and fries were not how they should be, there was clearly a miss-communication from server to the kitchen. I do hope that we changed this for you as we do table check backs a couple of times throughout the time you are hear, just to make sure everything is okay and you are all happy. I do apologise again but I do hope we can change you experience to a positive one in the near future. Thank you Maja

Responded On Wednesday, 09 May 2018
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Visited On Sunday, 06 May 2018

We had an excellent meal, the service was friendly and timely, and their knowledge was excellent of the food and drinks available.

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Visited On Saturday, 05 May 2018

One of my favourite places to come for a lively meal. The cocktails are lovely and deserve a 5 star, however the food isn’t quite up there with it (still nice though). My pork was a little bit burnt, nevertheless we all had a good time... and our waitress was very friendly.

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Visited On Saturday, 05 May 2018

Loved it here. Took me back to Barbados! ❤

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Visited On Friday, 04 May 2018

Great night and delicious food. A really good vibe inside. Service a bit slow...but they were busy 😉

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Visited On Friday, 04 May 2018

The main courses and side dishes were very tasty. Busy night but still very long wait for drinks. The soft drinks were huge amounts of crushed ice and not much else. Massive mark up for not very much. The desserts were humdrum and barely adequate. No decaf coffee either. The atmosphere was nice and there was plenty of time to chat and relax but I would only come back for a main course.

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Visited On Friday, 04 May 2018

Not and enjoyable experience. Had to wait at the bar for an extra 15 mins after our booking time. Finally shown to a table and squashed in like cattle, ordered drinks and our food, told waitress we were popping to restrooms etc and get back and our table was given away. Reseated again somewhere else and after booking a table for 7.30 we probably got food around 9pm. Would not recommend.

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Visited On Friday, 04 May 2018

This restaurant is amazing! I love it! Everything is amazing!!

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Visited On Sunday, 29 April 2018

Service was bad walked in had no front of house they were all at the back around a table drinking!! Then had to ask for everything, ready to order finished bill pudding menu etc the food was amazing little expensive

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Visited On Saturday, 28 April 2018

Fantastic restaurant, great atmosphere and the staff are really helpful and pleasant, we always have a great night when we go.

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Visited On Saturday, 28 April 2018

On this occassion i wouldn’t recommend to a friend as we waited over an hour and half for our food after they got our order wrong but did not tell us we had to wait extra time! The chefs were always yelling as something was wrong and the waiters/resses would just stand there looking puzzled?!? I would go again as i’ve been before and everything was okay then, just the music is way too loud to here who you’re with or make an order without waitress making mistakes.

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Visited On Saturday, 28 April 2018

Waited over an hour for food then when the food arrived it was cold, staff can't cope with a full restaurant, the food was delicious such a shame it was cold and we were to hungry to wait another 30+ minutes for fresh food. Needs to be organized a lot better, more staff in certain area's to cope with the volume of customers.

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Visited On Saturday, 28 April 2018

Food & drinks were very good however I was disgusted to be asked to pay the bill & leave as soon as we finished our main course due to the table bring needed for other guests. At no point prior to this had we been warned that we had limited time to eat and although the restaurant was busy it was not full.

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Visited On Saturday, 28 April 2018

Service was very slow and one waitress was very rude. Food was good (apart from one meal). After complaining the manager took off half of the price of the bill and apologised profusely. The one waitress that served us was also very good and was tipped accordingly. Despite the poor service this was recotified by the manager and we would return again.

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Visited On Friday, 27 April 2018

The food was great and the cocktails even better, the staff were friendly and helpful. We thought the music was too loud for a restaurant and it unfortunately ended up spoiling the enjoyment of our meal. This is not a place to go if you like to have conversations over a meal.

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Visited On Friday, 20 April 2018

Great service from the moment my friend and I arrived. I thought it was very kind of the waiter to let us know that the 2 for 1 deal on the cocktails was about to end in a minute (as we arrived just before 7) so it allowed us to quickly order our drinks and get double the amount ... winner 👍. The food was delicious, so much flavour. Will definitely recommend it to anyone who like food with flavour and spice. I’ll definitely be visiting again.

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Visited On Monday, 23 April 2018

Amazing! The goat curry was so yummy!!

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Visited On Saturday, 14 April 2018

Great food and service

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