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Turtle Bay Croydon

16 High Street, Grant's Entertainment Centre, London, United Kingdom, CR0 1GT
Restaurant info
Opening Information

Sun-Wed:11:30-23:30
Thurs:11:30-00:30
Fri-Sat:11:30-01:30

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Turtle Bay Croydon

Welcome to Turtle Bay Croydon!

Jerk...Rum…Reggae...
Caribbean eating and drinking... is at the heart and soul of the Caribbean Island culture and we, here at Turtle Bay, aim to capture the essence of this way of life and the great food that evolves here. We are a Caribbean restaurant serving authentic great tasting Caribbean style food from Aruba to Saint Lucia. You will also taste our fantastic rum based cocktails and experience friendly service which we hope leaves customers wanting to come back to our bay again and again.


Cuisine: Caribbean
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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57
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3
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2
Visited On Friday, 11 May 2018

Great place, good atmosphere, tasty food and amazing service!

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Visited On Tuesday, 08 May 2018

Good atmosphere, really easy to book on line, service was brilliant and thoroughly enjoyed the 2 4 1 cocktails

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Visited On Thursday, 03 May 2018

Staff serving were pretty rude, left our cutleries on the table and expected us to use the dirty forks for our main meal, no ketchup in the whole restaurant, the ribs were not fresh and tasted very bland and the overall service was extremely slow. Definitely not authentic Caribbean food!

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Visited On Wednesday, 25 April 2018

Cocktail drinks were tasty and the food was delicious but meagre in portion considering the amount charged. It was also lacking in temperature by the time it arrived on our table. Most annoyingly though, the waiter was unwilling to accommodate changes to the menu to suit a guest who was gluten intolerant.

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Visited On Saturday, 28 April 2018

Small portions, taste of food was good.

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Visited On Saturday, 28 April 2018

We waited 40mins for a drinks, but the food was lovely.

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Visited On Saturday, 21 April 2018

Such a wonderful, friendly staff in a great environment!

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Visited On Sunday, 11 March 2018

We were a little disappointed by our most recent visit - we ordered a veggie platter to share as a starter, and then a few side dishes as a kind of tapas medley as the main. The main turned up first, which was obviously not what we were expecting, but we thought no problem, maybe there was a mix up. We waited and the started did not turn up at all, so i asked another member of the waiting team who went to check. It turned out that the starter order had been completely forgotten. Our waiter had not written anything down when he took the order which is great if youve got a good memory - but a nightmare if not. I put in an order for some more drinks and they went off to request the starter. the drinks did not turn up so i had to chase that too. they eventually arrived about 20 minutes after we first requested them. Im not sure we will be as eager to return.

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Visited On Saturday, 24 March 2018

Hiya, This was my second visit to Turtle Bay Croydon, my first visit was just over a month ago it was just me and a friend. The second visit I was with my family, there were 4 of us. My girls are very fussy eaters but they gave everything 5 out of 5! My husband enjoyed it as well, I will definitely be going back again soon.

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Visited On Saturday, 24 March 2018

Really poor service. We were not waited on at all and had to ask each time we wished to order, or needed something..menus, more drinks, bill etc. Upon arrival we were not met by staff to announce our arrival for our booking...they were too busy chatting at the back of the restaurant, despite having seen us and looking straight at us!!! Great food and drink but the shabby service has really let the restaurant and our dining experience down.

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Visited On Thursday, 22 March 2018

Very good food and lovely music and atmosphere. Our waiter was new he told us but was brilliant. A very nice young man with a great mix of friendliness and top advice/suggestions. Please tell him thanks from my Team and I and ensure his manager gets this.

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Visited On Friday, 26 January 2018

Very warm and friendly atmosphere here. The food was great (no one in our party of 4 complained). We went in around 6pm on a weekday and so it was very quiet. I would recommend Turtle Bay to anyone.

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Visited On Sunday, 11 March 2018

My waiter was lovely great personality

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Visited On Sunday, 11 March 2018

Brought my mum for Mother’s Day and she ordered the shrimp mango curry, she only got 2 or 3 pieces of shrimp, which to be honest isn’t much since the main ingredient in it is supposed to be shrimp. Also the children’s menu doesn’t really have much of a variety. Maybe adding a burger onto the menu would be good as I had to order a adult burger which my son didn’t eat because it was to big. Apart from that the service was good and the food was lovely.

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Visited On Sunday, 11 March 2018

We had to wait for over 10mins to be asked for drinks. When food arrived, it was cold and had to be returned to be warmed up. Not impressed this time

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Visited On Saturday, 10 March 2018

My first time here and it was a pleasant evening. The food was tasty and atmosphere good. I had seen that other reviewers had said the service was slow which is was for us. The waiter apologised a few times and we weren't in any hurry so wasn't a big issue. I'm not sure if they have aproblem with the pipes in the ceiling but a few times we got water (I hope that was all it was) dropping onto us.

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Visited On Friday, 09 March 2018

Great initial service by front of house manager and waiter and loved the free drink idea for waiter to choose table tho give free drink too as made us happy to receive! Sometimes service could have been a more prompt but waiter friendly and served with a smile so ok. Great atmosphere, staff all seemed happy and helpful which was great, nice cocktails. Flatbread with chicken main dish too dry but drinks were good and chicken wings good. Should be great if happy hour could be until 7.30 at least!

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Visited On Saturday, 03 March 2018

Service was very slow and food was cold and bland.

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Visited On Saturday, 03 March 2018

Great restaurant and good looking bar menu. Was a bit let down by the food. Starters were cold and a replacement didn’t arrive. The signature jerk mains were nothing special, the rice was lumpy where it hadn’t been sitting in a rice cooker for ages and bland coleslaw. It looks great but shame the food doesn’t deliver.

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Visited On Sunday, 25 February 2018

Drinks are amazing! The staff are so friendly and very welcoming. Only thing I would say is the food pricing could be reviewed and for my tastebuds could’ve done with more taste but other than that a fab evening out!

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Visited On Saturday, 24 February 2018

Rob the manager was very lovely and friendly, he regularly came to check on me when thinking I was stood up. Very tentative despite it being extremely busy. Best experience of customer service I’ve experienced. My waiter was also very lovely but sadly don’t remember his name, lovely fellow with glasses!

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Visited On Saturday, 24 February 2018

Left a shining review on Trip Adviser... thoroughly enjoyed my Birthday shindig at this restaurant Vicky

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Visited On Saturday, 24 February 2018

Excellent :)

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Visited On Saturday, 24 February 2018

Nice cocktails. Had the salmon which was lovely but small portion for the price. Would return but not in a hurry.

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Visited On Wednesday, 21 February 2018

Great service, great food coming out in a timely manner! Everyone enjoyed the night and it was really awesome being close to the bar and getting prompt service from the staff that night. Only feedback would be about when we arrived, there were some people in the area that we booked but it was only a minor issue as your staff kindly asked them to move and they did.

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