- Disabled Access
- Outside Seating Area
- Free WiFi
About Turtle Bay Birmingham
Welcome to Turtle Bay Birmingham!
Jerk... Rum.. Reggae....
Caribbean eating and drinking... is at the heart and soul of the Caribbean Island culture and we, here at Turtle Bay, aim to capture the essence of this way of life and the great food that evolves here. We are a Caribbean restaurant serving authentic great tasting Caribbean style food from Aruba to Saint Lucia. You will also taste our fantastic rum based cocktails and experience friendly service which we hope leaves customers wanting to come back to our bay again and again.
We waited 45 mins to be served starters that had been left to go cold. Mains were also a long time coming and the quality was disappointing. Staff do not understand your rewards app despite it being launched weeks ago. We won't be back in a hurry.
We usually love Turtle bay, however on this occasion we were left disappointed. In fact my husband said it will be a long time until he goes back. We arrived early and it was very busy so we had to wait for our table to be ready, this was no problem as we were early. My husband went to the bar to order drinks, this took 20 minutes to get served. I asked about our table again as couples were being shown to their tables and I was being ignored. They then showed me to the table which turned out to not be ready and I was told to wait where I stood in the middle of the restaurant. At this point my husband was stuck at the bar unable to carry 4 cocktails. Someone then came and separated tables so I could sit down I asked him to help my husband carry our drinks from the bar, I was told no problem but he went straight back to the entrance and I had to fight my way through to show my husband where we were sitting and carry the drinks. He complained that there was hardly any alcohol in his cocktail. Our waiter was very good as usual however he was too busy to look after anyone properly. We ordered food which we knew would be a while as it was busy. Starters were great, my curried red snapper was delicious but my husband's baked red snapper was tiny, he actually said you are kidding me when he opened it. We ordered another round of drinks which took around 15 minutes to come. There was no toilet roll in any of the ladies toilets. Overall was not up to the high standards we have got used to. Regards Cheryl Edwards
Booked table for 2 at a specific time. Table was not ready, which is fair enough so waited. Several other couples came in after and waited also, but then had their table first. Mentioned this to the booking staff on the door several times, who went away each time and simply vanished. Finally got a table 25mins after the time it was booked for after about the fourth time of speaking to staff. Although it took a while for a waitress to appear to take the order, it arrived quickly. The bill was dumped quickly as soon as we said that we didn't want desert, basically we were hurried to leave the table. On the plus point, Food and Drink was as BRILLIANT as ever. Will return, just at a less busy time..
Service was brilliant for such a large party
The reason for the low score for food and drink was that although the food was very tasty both guests decided on the goat curry for main course and we were disappointed with the amount of gristle. What meat we did have was very tough. I would visit the restaurant again because the staff and the ambiance were amazing but I would probably avoid meat. Great decor and vibe about the place.
Fast service with food but waited a long time for drinks
Great night, lovely food and friendly staff.
Was very busy on Saturday, although table was booked for 16.30 we were kept waiting for 15 minutes. I was on the point of walking out. The staff were obviously under a lot of pressure but fair play they worked very hard and maintained a cheerful disposition. Next time I would choose a different slot
Everyone had a great time! Amazing food and cocktails. Service was fantastic especially considering how busy it was. Would definitely recommend xo
Fabulous atmosphere, amazing food, fresh and tasty... especially loved the seafood platter.... and the cocktails too !
Enjoyed the fabulous tasty food and tried many of the wonderful cocktails, a great time and experience was had by all.
Our table wasn’t ready at 5 we had to wait an extra 25 minutes to be seated and then the service was very slow. We were told we could use the free starters vouchers on the app as we had one each (4 of us) as I asked the waitress before we ordered, however when the bill arrived we were then told no it was one per table! As you can imagine this wasn’t very good as we were told we could before we even ordered, we told the waiter this and he checked with the manager but she said no. Staff should all be trained to know what can and can’t be used in vouchers as this was completely unacceptable!!
We love this place! Food, drink, atmosphere and music is fabbbbb. Our host that showed us to our table wasn’t the best, we got there early, our table wasn’t ready so we went to the bar and got a drink, he walked past us about 6 times and ignored us and is this time we could see an empty table that jut needed clearing....about 25 minuets later my friend went to ask him again, that table got cleared and we got shown to our table!!! Still wouldn’t stop us going back but just put a bit of a downer on my friends first time there! Table could of just been cleared and we could of been sat down for the time we booked the table for! Plenty of staff about too!
The restaurant was very busy which meant the wait service was not very attentive. It took ages to get drinks we ordered at the table. The food was tasty but basic. The meat in the goat curry was full of gristle so it wasn’t that nice. The waitress was pleasant abd polite however was taken from the customers having to chase a customer who left without paying. This should be something for management to deal with rather than the waitress who has to deal with it or the money came out of her wages. I’m pleased I have been however I will not be returning.
Was given bill even though i had 2 drinks left so felt we were being asled to leave!!!!
Food was a bit cold
Amazing food, great atmosphere. Staff with amazing.
Great evening food was lovely
Lovely evening, food was great. We were a large party and all food came out together. Staff very friendly and helpful. Very good.
Sadly, the jerk recipes seem to have been watered down somewhat with the change of menu and therefore our meal although tasty did not meet our expectations. The soft drinks also cost more than a non-alcoholic beer which was surprising. Will no doubt be back at some point but won’t be rushing.
The service was incredibly slow. Considering the restaurant wasn't that busy it took longer for our drinks to come than it did our starters (That were ordered at the same time) The food was average, and acceptable value for money. The drinks (2-4-1 cocktails) were tasty and excellent value. The service massively let you down. We had to chase servers around the restaurant in order to pay our bill. I unfortunately would not recommend.
Lovely food at a very reasonable price
Had curried goat, was amazing! Cocktails good on 2 4 1, booked a table for half 12 as told it was always busy no need as no one in, however definitely go back as food was gorgeous
Food was good (my burger was a bit small) but I think that it was really bad that no one told us that the kitchen was closing so soon. They brought the food and drinks withing minutes and then they told us that if we want any more drinks we should go to the bar now because it is last orders. In the meanwhile they were making people move to the front of the restaurant, so no atmosphere. While we were eating they brought us the bill. I understand that online it has the opening times but you don't always check that before you go for dinner. If the system allows me to book a table for dining for 22.15 either the staff should inform me that I have only time to eat and go or don't let me book a table for so late. It was very disappointing.