Sunday - Thursday 12-9.30pm
Friday - Saturday 12-10pm
About Tony Macaroni Express
Tony Macaroni Express
As the restaurant was closing they were low on ingredients. My husband ordered 2 drinks which weren’t available and 3 ingredients of what he requested weren’t available. We should have been told before we were ordering they didn’t have some stuff. A discount or complimentary dessert should have been offered. The waitress apologised but it was still a bit of a farce.
After having a very enjoyable meal on your 1st opening day we booked to meet family yesterday Dreadful experience so very disappointed After waiting 1hour 15 mins for our food it eventually came so disappointing pizza wasnt cooked properly We were thoroughly saddened by the experience as the family we were meeting we hadnt seen since August The manager told us the kitchen was having trouble with the order but that shouldn't have Been the case Other customers were walking out too Hopefully it will improve
Been to other Tony Maccaroni restaurants several times never had a bad meal or service Unfortunately that was not the case at the new East Kilbride restaurant yesterday. The waiting staff were very friendly but unfortunately the manager was not. Half the food on the menu not available our order was mixed up missing items which we were charged for and the manager was quite rude about it when we asked to have the bill corrected. The food was disappointing and zero atmosphere except the crash bang smash from the kitchen every few minutes. Very disappointed as alway had good quality food and great service at any other Toby Maccaroni we’ve been to, won’t be back.
I booked two tables for myself, my daughter, granddaughter, cousin and niece for 1 pm yesterday. I had expected to be seated indoors however this was not to be and that was my first complaint as we were very cold. Our drinks order was not taken until 1:15 when my daughter was delivered of a Coke zero which had gone out of date on the 31st of July this year. She was offered a replacement at no extra cost. The very least that you could've done. At 1:30 our food order was taken. My niece and cousin ordered soup and we asked for everything to be delivered at the same time so as to expedite the experience. Didn't happen. The tables on either side of us were experiencing the same problems and between the three tables we all went up at least twice to complain about the lack of service. At 2:15 my niece's salad arrived along with my granddaughter's pizza and chips. Condiments were not even offered. The pizza dough base was not cooked properly and the cheese hadn't even melted on top. My cousin and I had ordered the same pasta dish and I was delivered of mine but my cousin was not leaving her and my daughter still without food. We Finally managed to speak to the manager who told us that there had been a mixup with the ordering. I accept that these things can happen but considering that on six different occasions they had been spoken to this should've been sorted out long before then. At this point we left having eaten nothing apart from the two soups. We will not be back.