Monday – Saturday: 10.00am – 11.00pm
Sunday: 10.00am – 9.00pm
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About The White Horse
Set in the Paddock Enclosure at Chester Racecourse, adjacent to the Parade Ring, The White Horse is a family friendly Gastro pub with roaring log fires, a wood burning charcoal grill and stone pizza oven - a combination of aromas and warmth that appeals to every one of your senses when choosing from the menu. An accompaniment of traditional beers and wines can be savored in the relaxing atmosphere, all complemented by the easy enthusiasm in which you are served.
I can’t thank you guys enough for how accommodating you were for the baby shower you hosted for us on Saturday. Of all the venues I phoned in Chester leading up to the occasion you were the only one happy to accommodate a group of 30 people no problem and in the most beautiful setting. Special thanks to the wonderful Beth, Petra, Siobhan and Barney for helping set up and make everything look amazing and for helping to clean up afterwards. There was also a gentleman with dark hair who I know I spoke with on the phone and on the night who was so polite and attentive. We all haven’t stopped banging on about how great you lot are!! Will definitely be back again. 10/10 xxx
Lovely enjoyable evening, Staff were very helpful and the food war wonderful.
Really quite disappointing. Underwhelmed by the food and how this was presented. Fed back to the manager and racecourse generally via email as this fell short of what I feel the "Chester Racecourse Brand" is seeking to portray. Fell well short of a "gastropub" experience. The menu and food descriptions drew us in to book, but sadly the experience did not match this.
We had a family get together in the conservatory. Excellent venue and service
Unfortunately we had a very disappointing visit yesterday. 4 starters were ordered and 4 came out, but one was not what we had ordered so the waitress took it away. We sat and waited and then had to enquiry where the 4th was and she said but you didn’t want the squid? To which we replied that is correct, we want the mussels we had ordered.....this was then chased up but meant that one person ate their starter alone. Then, the same thing happened with the main course and when it did come it was very disappointing; the bun was burnt and the chips were underdone. And again, resulted in one person eating their meal alone. The main waitress who looked after us (not the one I mentioned for the starters) was very embarrassed and apologetic and we actually felt sorry for her, as it was through no fault of hers.
Great food, friendly service, good value
There was a first aid emergency as a customer was choking with a severe not partial obstruction whilst eating her Sunday lunch. I sent my partner to inform staff whilst I assisted the husband of the poor lady. He performed abdominal thrusts and the 3rd dislodged the blockage.... saliva and food fell into her meal and her young daughter was crying her eyes out. It took a further 2 minutes for a male member of staff to arrive 'casually' with a glass of water! This was an emergency when we reported it!!! The family and ourselves were quite distressed yet it was a further 5 minutes before the female supervisor attended to take details and tell them that she wouldn't charge them for what they didn't eat!! wow surely they could've been invited back for another meal. It was an accident but it left my partners 12 year old daughter feeling upset and teary eyed and I also felt sick to my stomach and unable to enjoy the rest of my meal at what I witnessed however we weren't even thanked for our help or asked if we were ok by the waiting on staff or supervisor. I left after paying the £100 bill for the 3 of us feeling quite low and upset (the lovely bar guy did ask if we were ok when I was paying the bill though)... disappointed in the lack of customer care and concern generally. Food was lovely - I was enjoying it up until this point.
Awful!! Very quiet but only 1 ale available, wrong wine delivered. Wouldn't make a sandwich as we were 'too late' We were given 2 slightly different menus and what I ordered wasn't really available. Not great vegetarian choices (floppy pizza etc.) Would only go again for drinks and playground if nice weather as kids liked it playing outside.
We ordered garlic bread, we got brought pita bread with a bit of butter on it, we had to ask three times for drinks, 5 of us ordered katsu curry (this was cold on 3 meals out of 5), 1 of the party ordered a pizza that was simply raw and undercooked, the fish and chips was very nice. We ended leaving before dessert disappointed and went up the road to KFC where 2 of our party ordered some chicken. We understood it was races after we booked the table but the meals were not worth the £132 bill
One of the best family friendly pubs in Chester.
Great food and service, the staff went the extra mile to accommodate our needs - we were a family group of 30!
Staff were very apologetic. As individuals doing their job they were polite but put in an awkward situation having to apologise for service. Waited an hour and a quarter. Obviously understaffed. An extremely disappointing experience.
A thoroughly enjoyable first visit. Had something for all of us! Good food, drinks and a wonderful playground for my 6 year old son. We’ll definitely be back!
Fantastic food and excellent service. We enjoyed a wonderful lunch in lovely surroundings. There were activities for the children and an open bar outside. Will definitely be returning.
Absolute farce of a night for my daughters 18th birthday. Meals forgotten or sent back burnt, customers having to go to bar whilst waitresses chatted amongst themselves. 8 desserts cancelled by mistake (by staff) Poor management and service. Will never return after being a regular customer here. I was offered vouchers to the value of £3.33 per person! Thanks for ruining my daughters 18th birthday meal.
I've been here a good couple of times, although this time - I was highly disappointed. We had a table of ten, as we all arrived at different times. The service to begin with was good. We had one person waiting on a starter & when we asked one of the waitresses, what I can assume was the manager came back & asked what the problem was with the soup... It was non existent. We were all nearly finished when it did come. The starters weren't all up to scratch either, I know it was a promotion that day. Tasty Tuesday (two course & half a bottle of wine for £15) but disappointing. Also the steaks, everything seemed half hearted. Bland & chucked together. I also asked a waitress for another drink, to which it never came.
This was our first time visiting the restaurant, service could have been better we had to wait for awhile ordering drinks and waiting for the bill / to pay. The food was excellent. Good atmosphere and nice outside area to relax and chill.
Food was nice although little to choose from on race day menu. Staff on main gate to be let into beer garden of restaurant very ignorant not a friendly face wouldn’t let us into complex until he spoke to Maher even though I showed email of confirmation various other staff outside not friendly
Unfortunately we were very unhappy with our visit last night. It was a very busy night so I understand this can be challenging for staff, however we found the service to be extremely slow. It took a long time for our drinks order to be taken, then equally as long for them to arrive. When the starters arrived we had no cutlery and was hard work to get some from the staff. We then had a 25 minute wait between starters and mains even though the manager/supervisor told us they were on there way! Table was booked for 7.30 and we didn't eat our main until 9. We usually love coming to he White Horse and the kids love the play area, but we were extremely disappointed last night.
Great working lunch
Whilst it was an enjoyable night socially, there were a couple of concerns. With regards to the members of staff, there was one waitress in particular who we felt was very stern. Whilst we understand that it is difficult to serve 3 courses of food to so many people (24) who are chatting and not listening to what food is being severed to them, and if nobody responded the food was taken away - a smile costs nothing and is far more appropriate and welcoming than someone who is walking around with a stern face. Some food was not cooked thoroughly or correctly. We have 3 members of staff who were vomiting over night. Also, we can only apologise for one member of staff who was a little abrupt, as i explained to her it was totally our fault that her name had been missed off the list and it wasnt fair taking it out on the waitress. I don't think we will be returning for quite some time.
Great day out a the races and lovely meal at the The White Horse (Racecourse ), friendly staff and good service they even ran us to the station in their own cars after our taxis failed to turn up. Above and beyond the call of duty and very much appreciated .
Service was very slow and poor. Ordered drinks and they were sat at the bar until we asked / chases them. Food was delayed and arrived luke warm. Staff seemed in interested and no pride given in there work. Overall a very disappointing birthday meal. Such a shame as you’d expect a higher level of service
Great end to great day. Food excellent even if choice was limited service was fabulous
Absolutely brilliant staff. They bent over backwards for us. Food was excellent and value for money. Would recommend and definitely visit when in Chester again.