Monday – Saturday: 10.00am – 11.00pm
Sunday: 10.00am – 9.00pm
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About The White Horse
Set in the Paddock Enclosure at Chester Racecourse, adjacent to the Parade Ring, The White Horse is a family friendly Gastro pub with roaring log fires, a wood burning charcoal grill and stone pizza oven - a combination of aromas and warmth that appeals to every one of your senses when choosing from the menu. An accompaniment of traditional beers and wines can be savored in the relaxing atmosphere, all complemented by the easy enthusiasm in which you are served.
We had a works party of 11 - Staff very attentive, food was lovely, and love the place anyway - To top it all they had a DJ and dancing on later that I didn't know about.
Food was beautiful. Polite and friendly staff. Would be five stars for service but we were not offered further drinks and had to ask.
The food quality is average but better than a chain as the dishes are more interesting. Prices are above average for relatively small portions The service really lets the place down. 3 hours to purchase and eat a 3 course meal?? And no crackers on the table - a festive lunch without the festive...
All very positive. It is a lovely venue for lunch and we love coming here. Have been twice recently
Food was excellent
We couldn't fault the evening - the food, drink, service and setting was perfect.
The team were really helpful and looked after our table really well. It must have been hard as we had 23 in our party with a lot of young children all needing different things at different times! We all had a great time and the food was delicious, especially the feather blade beef and the cheesecake! I would definitely recommend, well done to the team at The White Horse.
Excellent food and excellent service, we'll definitely be back again.
A VERY LONG WAIT FOR FOOD AND COFFEE AND THE BILL
Excellent service and food right through from arrival to departure
Firstly can i just say i have never experienced such bad customer services as what i experienced on the 3rd November Saturday night at the White horse! Originally I tried to book a table for 8 for the 3rd Nov. They had an offer on £30 for 2 courses and then you get to watch the fireworks. Unfortunately this was fully booked. So i was then offered garden tickets. I asked what this included. I was told entrance, a welcome drink and food from the bbq plus glitter face painting for the children. So I paid £15 per adult and £7.50 per child. £90 in total. I later read the advertising for the event and it wasn't clear about getting food from BBQ included in the price. So I rang to double check. I was told yes you definitely get food included in the price. So I went to pick my tickets up on Friday and asked again. " does the price include food from the bbq?" AGAIN I was told yes it includes food. But unfortunately when we arrived we were told that it does not include food and only a welcome drink for the adults nothing for the children. Now, if i had known this information at the time of booking i would have had a few choices, either book it anyway and prepare for the extra cost of food, or we could have planned to eat elsewhere before arrival, or we simply may not have purchased these tickets as for a family of four it starts to become quite an expensive night. And to be told at the gate "oh well just mixed communication love and it's as cheap as chips" Well no it's not after paying £15 to sit out in the cold £4.50 for a buger plus £3 for chips it worked out quite expensive. Just for consistency I asked again at the bar and explained what had happened. Then AGAIN I was told by the lady behind the bar " oh no they have it wrong it does include your food" so I asked to speak to the supervisor. He then said no this is wrong where have you heard this. Well three times over the phone and just again by the lady stood next to you. His reply. " no sorry bad communication you do need to pay". Well surely it's his job to make sure that staff know what they are selling. I feel completely ripped off. Why would anyone pay £15 a head to sit in the cold. When people inside got a 3 course meal for £30 a head. Or I could have just paid £5 to attend the racecourse. Terrible customer service with false advertisement and very poor communication. I feel robbed. Ruined my evening and after talking to other families outside they had also been told when booking it includes food in the price. So I have paid £90 to sit in the cold. It also said in the advert extra heating which surprise, surprise didn't exist! Managers response " don't know why it said that we don't even have outdoor heaters" So where do i go from here as i feel we have a strong case to expect a full refund? Regards Mrs Sian Smith
Really poor service. Poor food. False information given on the booking process. Poor device received from start to finish. Would not recommend this to eat or go to for an event at all.
Booked for the fireworks, lovely atmosphere as usual and we had a good night. However the service was incredibly slow, food was average and expensive for what it was. We really like the place so it won’t put us off but we were disappointed with last night and we’re actually given 20% off the bill to compensate which we were appreciative of. Staff were apologetic but we waited so long for everything and had to send back all of our desserts. With a pre booked set menu you do expect a pretty quick turnaround.
Unfortunately we were left disappointed. After been seated at a table in a perfect location for the Halloween crafts session our children were attending, the service was terrible. Clearly understaffed, food and drink took a good while to arrive, food was substandard and being charged a £1 for a splash of lemonade and soda in a white wine isn’t acceptable. Almost £60 on 2 toasties, 2 children’s meals and 4 drinks...
One star for everything because we didn't even get to sit down! Booked a table online for my partners birthday which was not available when we arrived due to a Halloween party you were holding. You must have known about about this at the time of booking. I also had a reminder from the restaurant about the booking and it wasn't mentioned then either Shortly after arrival we were offered a table at 1539 with a free drink, which we accepted due to time restraints, but that cost twice as much as the White horse.We were also informed that I'd get a call from the restaurant the next day to discuss this, but that didn't happen either.
WAITED SUCH ALONG TIME FOR OUR FOOD AND DESERTS.
Very disappointing visit last night at your Halloween event. Considering what we paid I thought what we got from it was atrocious! £10 per adult for a buffet which you got what you were given - since when was that a buffet? Normally it’s fill your plate with what you want... Plus considering this venue serves some high quality food off the al la carte menu that is what I was anticipating receiving on purchasing tickets for this event. I was not expecting chips, onion rings, cheese& tomato pizza, hot dogs, chicken Goujons and scotch eggs. Considering I’m vegetarian as well that didn’t leave me with many options. Good job I wasn’t vegan! Oh and there were toffee apples on offer but they ran out. The manager popped to ASDA to get more but considering it was a pre booked event they knew how many to cater for and how many apples they needed. Considering the buffet food was rationed surely the apples would have been as well! The event was advertised to include a scavenger hunt - there was no evidence of that! And free face painting was advertised - again false advertising as this was an additional £2. So what exactly did we get from the night? A disco with no where for the kids to really dance to the music and some poor quality food and an over priced bar. Shame really as this event had the potential to be very good. Better organisation, advertising and food would have achieved this. Oh and we complained to the manager on the night and got told “thanks for your feedback”....
We arrived at 6.10pm with event starting at 6pm with x 2 kids under 3 and 3 adults to be told there was no table for us despite having paid £30 for food we had no table to eat our food at. The queue for the food was long also and after having to keep asking staff to sort us a table with no one getting back to us we managed to join another table that was half empty. By the time we had queue and got a table there was nothing left apart from chips and hot dogs ! They said they'd ran out of everything else. Then afterwards staff were handing out to tables toffee apples so I asked for x 2 to be told again they had ran out!!! Despite all the above we liked the entertainment ie make up, decorations, music, and the childrens activities however it was bad service for everything else.
We were diss appointed that that the Halloween party was advertised as having ‘crafts’ yet we paid more than the entry price so the children could do the advertised crafts. Buffet was poorly organised, would have been better doing a platter for each table comprising of the buffet items.
I am back on Saturday 27th October with my husband and two friends so keep up the good work.
Lovely venue and lovely staff. A bit pricey and service a bit hit and miss. Food arrived in instalments and was warm rather than hot. Maybe we came on a bad day. Might try again sometime in the future.
Food was really enjoyable and the staff coped really well considering it was so busy. You were recommended to us and we would definitely return when in Chester and will recommend you to our friends and family
I booked our table as last time we went the meal was lovely (even if the restaurant was too hot). However this time the restaurant was extremely hot and we all felt uncomfortable whilst eating our meal (we did mention this to the manager). The waiter spilt a full glass of white wine all over my friend and her young baby, and only offered a coffee as compensation for this. We were too hot so left before she could drink this. In addition, I explained my 1 year old had a diary allergy. It transpired that last time we were in he was actually given a wrap that contains milk. Luckily he doesn’t have a type 1 allergy that would mean he needed urgent medical attention. I’m highlighting this as many people with a diary allergy have serious reactions. I am lucky my sons allergy means he has digestive problems only, and not something more serious. Will be very reluctant to return after this negative experience.