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The Waterside

Ardrossan Road, Seamill , West Kilbride, United Kingdom, KA23 9NG
Restaurant info
Opening Information

Open daily from 9.00am to 10.00pm serving delicious meals and snacks.

Facilities
  • Disabled Access
  • Easy Access
  • Tiered Restaurant
  • Free WiFi
  • Outside Seating Area
  • Gluten Free Available

About The Waterside

The Waterside is the "must visit" venue in the family-owned SimpsInns group. The stunning location along the water's edge at Seamill, West Kilbride provides unspoilt panoramic views out to Arran. Contemporary design, innovative menu choice and wonderful ambiance sets The Waterside apart from the rest.

Cuisine: British
Dress Code: Smart Casual,Casual
Price point: $ $ $
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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
267
4 Stars:
134
3 Stars:
52
2 Stars:
34
1 Star:
6
Visited On Saturday, 18 November 2017

Our starters arrived before our wine or water; wine was spilt down the glass; rice in main course was solid; no one checked if our meal was okay or came back to respond about the main course feedback. First time eating in restaurant so not a great impression.

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Visited On Sunday, 12 November 2017

Hotel is very nice but the staff are what makes it stand out from the rest. Many thanks to Dylan,the barman, and to the duracel bunny who just never all day. thanks.

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Visited On Saturday, 28 October 2017

Really enjoyable lunch, lovely food and staff were very friendly

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Visited On Sunday, 15 October 2017

Been going to this Restaurant for over a year now.never disappoints, Consistantly good food in a lovely setting

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Visited On Saturday, 23 September 2017

Too much salad with the steak. Steak still bloody after saying "well done"

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Visited On Monday, 04 September 2017

Another positive experience, we don't even bother dining out with the 'simpsinns' group restaurants anymore as we've never had a bad experience yet (30+ visits in 3 years, from a meal for two, to graduation celebrations). Don't know where you find your staff, but keep it a secret because a lot of your competitors would be lucky to employ people half as professional!

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Restaurant Response

Good evening Scott, I would like to take this opportunity to thank you for your kind comments, on your recent visit to The Waterside. We are so proud of our team and their genuine care for guests, and for the quality of food that we deliver. We wish the world could know about them and I would politely request that if you have access to social media, or Trip Advisor, that you echo your ResDiary on them; myself and the team would greatly appreciate this. I look forward to welcoming you back in the near future. Warmest regards, Ami Kerr Restaurant Duty Manager

Responded On Sunday, 10 September 2017
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Visited On Friday, 25 August 2017

Lovely decor, great staff - very pleasant evening.

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Visited On Monday, 07 August 2017

Visited on a Monday night and ordered two fish dishes. Both were inedible. Tasted horrible and were over cooked. The staff were helpful and we then ordered alternative food.

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Visited On Saturday, 22 July 2017

Lovely setting and meal was outstanding. Will definitely return.

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Visited On Thursday, 20 July 2017

Excellent service lovely food. We regularly eat out and the waterside is definitely one of our favourite places. Love the atmosphere and staff are so pleasant.

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Visited On Thursday, 20 July 2017

Good atmosphere and friendly staff with good food made this a bery enjoyable experience

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Visited On Sunday, 16 July 2017

I completed the in house questionnaire before leaving. I omitted to add that there had been a nail clipping on the table!

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Visited On Saturday, 15 July 2017

This was our first visit......loved it! We were offered choice of two tables, but after choosing and ordering our food, both felt so cold that we asked if we could have another table. The waitress was such a lovely, friendly person and readily agreed to move us. She later spoke to us asking if we were ok. What an attribute she is to the Waterside. We both loved our meals. Thought the décor was very interesting and the ladies was iimpeccable. A completely pleasurable evening.

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Visited On Friday, 30 June 2017

Stunning location, brilliant food and excellent service. Will definitely be back.

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Visited On Tuesday, 27 June 2017

Loved the churros. Be great if they were on the permanent menu!

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Visited On Tuesday, 27 June 2017

Service prompt, wasn't offered main menu, has the specials . Could've been hotter. Was given the wrong dessert, waitress ordrrrd the wrong one

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Visited On Friday, 23 June 2017

Foot standard slightly slipping.

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Visited On Sunday, 18 June 2017

I left a comment card as once again the service was very slow and the youngsters seemed very un-coordinated. Food was just ok, shame, as this was once my favourite place to eat. We live and England so only get in when visiting family; that's the third disappointing meal in a row.

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Visited On Wednesday, 14 June 2017

We had a lovely welcome when we arrived. The room was better than we expected, food was lovely. Staff were all very friendly and helpful. Would highly recommend this to friends.

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Visited On Sunday, 11 June 2017

Very nice and warm welcome

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Visited On Sunday, 11 June 2017

I ordered Cajun chicken as my main. I left over half of the chicken breast as it was chewy and not very nice. The boy clearing the plates did ask if something was wrong with my chicken, in which I replied yes and explained my reasons for leaving it. At no point were we offered any sort of refund. We ordered mocktails, mojito one, no mint so we had to order a different one. We then ordered carrot cake and empire biscuits with our coffee, none of these either. We then ordered millionaire shortbread to be told none of this either. Ended up ordering chocolate cake and a strawberry one, both pretty awful. I'm afraid this was my worst visit ever. Won't be rushing back. Should not have been charged for the chicken.

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Visited On Saturday, 10 June 2017

Very poor service at breakfast, we literally had to get up four or five times to go looking for staff to get our tea, which we already asked for twic, bring condiments,replace dirty cup etc etc Don't know here the staff all were as didn't seem busy. Also the food previous evening wasn't seasoned properly and prawns weren't fresh, which I would have expected. Had a great time overall but for the amount of money we spent would expect better service.

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Visited On Friday, 09 June 2017

Lovely break away nice hotel relaxing

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Visited On Monday, 05 June 2017

Great service friendly and helpful staff very happy with vegetarian menu

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Visited On Sunday, 04 June 2017

Food really was delicious, some more choices on the 2 course deal would be great though as I found the main dishes quite expensive.

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