The Scruffy Duck

3 High Street, Norton, Stockton- On -Tees, teesside , United Kingdom, TS20 1AH
Restaurant info
Opening Information

Kitchen:
Mon-Fri: 9am-11am, 12pm-2:30pm, 5pm-9pm
Saturday: 9am-11am, 12pm-8pm

Opening
Sun- Thurs: 9am-12am
Friday & Saturday: 9am-1am

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome

About The Scruffy Duck

The Scruffy Duck is a quintessential British pub with heaps of character, serving high quality pub food.
All going well, we hope to open our beer garden from 12th April. Bookings will be accepted online from 1st April - a deposit may be required to secure a table. We will be serving food in the garden and accepting food bookings only during kitchen opening hours. Drinks bookings are welcome between these times. Please note these tables are completely weather dependant as they are only partially covered. We ask for credit card details only to deter no-shows. You will only be charged if you fail to attend your booking without informing us first (email, message or phone us to inform us) We can't wait to see you soon!

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

Available Offers
This offer has price variations on different days. View full details.
Description
Available Dates
This reservation cannot be modified online. Please contact the restaurant directly to update this reservation.
Edit / Cancel Reservation
Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Sort By:
5 Stars:
338
4 Stars:
110
3 Stars:
31
2 Stars:
6
1 Star:
12
Visited On Friday, 07 May 2021

Accommodating, helpful staff. Beautiful surroundings and fab food and drink!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 07 May 2021

Excellent service under difficult conditions

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 07 May 2021

Amazing as always!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Wednesday, 05 May 2021

Thoroughly enjoyed our lunch. Love the decor and atmosphere. Will definitely be back!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Wednesday, 05 May 2021

Lovely breakfast

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 03 May 2021

Gorgeous

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 03 May 2021

The waitresses were very attentive to us and made us feel really comfortable despite the awful weather. The food was gorgeous and we will be visiting again very soon.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 03 May 2021

We have visited several times this time I ordered my food as the waitress said that it had no Smokey ingredient when the Welsh rabbit came and I bit into it I nearly vomited the whole thing had a smoke taste after she assured me it would not. Again I think people who eat should be put under seating with heating, there were 3 high tables empty we sat in bad weather cold when we could if got a little heat. We love this pub and eat there regular but at the moment there is just not good service.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Sunday, 02 May 2021

Great service.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Sunday, 02 May 2021

The service we received on Sunday bbq was fantastic it was that good we came back for breakfast the following day bringing our dog and once again amazing service thank you just gutted we can’t get rebooked in 2 weeks lol

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 May 2021

Great time all round

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Sunday, 02 May 2021

Amazing food - we came for breakfast and will definitely be back. Thanks.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 30 April 2021

One member of staff was not very helpful. We asked 3 times to sit on a table which was free with heaters after the 3rd time we were told no because the next table were due in during our allocated time slot. however 20 mins after we arrived 3 ppl then were shown the that table we were a table of 4. Other tables were offered blankets and hot water bottles none offered to us we ended up staying for 1 drink and left. There is a line of many heaters stood not being used.

Reviewed On
Restaurant Response

Hi Rhiannon. I'm so sorry to hear of your poor experience. We do have situations where customers request to move and they cannot due to a booking who then does not show up or has a reduction in numbers which may explain why you weren't able to move. Due to being told we had to move all tables outside (some were half in the conservatory) we dont have space for the big heaters to be rolled out. With regards to the service we will work hard to improve this so that you recieve much better service if you decide to visit again. Thankyou for the opportunity for us to improve.

Responded On Monday, 03 May 2021
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 24 April 2021

Ordered a round of drinks at 8.25pm at 9.10pm we chased these up as still hasn’t received them. We were than told at 9.20pm the drink order never went through so ended up waiting over an hour for drinks which isn’t ideal when table bookings are 2hrs. There was also a group of young males, clearly taking cocaine in the bathroom. The security staff witnessed them coming from the same toilet cubicle together. Didn’t say anything but clearly knew the males. The same males then threw up in a blanket at their table and kindly left it for the next table, clearly the table wasn’t cleaned that well between sittings because the staff didn’t notice this. The food however was really good as is the decor and the renovation works have been fantastic. Some room for improvement with regards to the ‘no drugs policy’ you advertise, I would be looking at the security staff.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 May 2021

Excellent service couldn’t do enough for you and lovely atmosphere

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 May 2021

Lovely atmosphere, service and food! :)

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 May 2021

Booked for my daughters 21st to do something special for her. The whole experience was nothing short of abysmal. We were brought in to a dirty table, apologised to and made to stand and wait while the waitress gave it a QUICK wipe. We sat down, and were then just left. No explanation given of how things will work, no menus given. We then got told that we had to move to the next table as the staff gave that one a wipe. Again, just left with no menus of any sort. We waited for 30 minutes before having to ask for some service, bearing in mind we had been told we had to leave table after 2 hours. Had to ask for menus, while we witnessed other customers being seated and handed menus instantly. Drinks order taken by a waitress who took no details. After 50 minutes sat waiting, 4 of 6 drinks arrived. Had to wait another nearly 10 mins before other 2 drinks came. Finally made a food order, and had to ask again to make another drinks order as we were sat with empty glasses and no staff came anywhere near table. We ordered drinks with no ice for 2 people, but weren't surprised to see that minor detail ignored aswell. When the meals arrive, 5 arrived, and the birthday girl waited for hers to arrive. Most of us had eaten ours before hers arrived. We weren't offered any blankets, and only knew they were available after seeing other people being given them. The whole experience was unorganised and in disarray. The staff did not have a clue who was looking after who. We got asked 3 times if we wanted to order desserts, which we probably would of if the experience had been nicer, but we couldn't wait to get out of there after being basically ignored through the whole visit. The tables themselves had stagnant water filled with rubbish. Will think twice before recommending or visiting again.

Reviewed On
Restaurant Response

Hi there Pauline. I am so sorry to hear that you didn't enjoy your visit. We have really high standards of service here and it's such a shame you felt you didn't recieve it. All of the comments mentioned in your review will be dealt with immediately, and we will work hard to ensure the service is much better moving forward. Please could you email me [email protected] with more information about where you were seated so I can review the staff positions and find out where best to direct further customer service training. Much appreciated

Responded On Monday, 03 May 2021
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 May 2021

Outside courtyard was lovely to sit in, staff were friendly and attentive and the food was amazing! Really good portion sizes so great value for money. We will be back

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 30 April 2021

Lovely staff and service nice atmosphere

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 30 April 2021

Were handed food menus when we entered ,asked to order food several times, when someone finally came over they said the kitchen was then closed. Been sat 45 mins before order was to be taken to told no food now despite asking to order before the time we were told the kitchen was shut. No mention that food was to stop being served at a certain time when we entered.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 30 April 2021

Great place, lovely food, fab service

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Thursday, 29 April 2021

The mussels and fish and chip dishes were absolutely delicious. My friend loved hers too! It was really tasty. The staff were lovely and polite and the setting outside was nice too! The only thing I would say is that it was quite cold due to the wind and we could have done with some of the outdoor heaters on. But great experience and will definitely be back!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Thursday, 29 April 2021

good night

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Thursday, 29 April 2021

Excellent food, nicely decorated outside with lights, good atmosphere. Wine is expensive!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Thursday, 29 April 2021

Lovely setting and plenty of reasons why I’d come back to this place. Only gripe literally the tiniest one is just invest in some more heaters for people sat outside would help my mrs was pregnant and freezing! Other than that banging bit of food and good atmosphere the decor was great!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money