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The Salthouse Eaterie

The Salthouse Harbour Hotel, 1 Neptune Quay, Ipswich, United Kingdom, IP4 1AX
Restaurant info
Opening Information

Monday - Sunday
12.00-22.00

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
Menus

About The Salthouse Eaterie

Experience our award winning selection of food and drinks, which continue to surprise with a twist of something deliciously different. The popularity of the waterside Eaterie Restaurant makes it a destination for many Suffolk locals and visitors alike.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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5 Stars:
39
4 Stars:
14
3 Stars:
5
2 Stars:
6
1 Star:
2
Visited On Thursday, 16 August 2018

Had a lovely meal, but disappointingly the service wasn't up to the same standard. Considering we went mid week and the restaurant not too busy, we would expect the staff to be more attentive.

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Visited On Thursday, 16 August 2018

The restaurabnt decor and atmosphere is lovely. Food was overpriced. Service was friendly. Didn't ask to test wine before serving. Service was prompt

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Visited On Thursday, 16 August 2018

We booked in for afternoon tea as part of my mums hen day, and the whole afternoon was perfect. We were given a big table in the corner with room for balloons and presents, the afternoon tea and champagne were delicious and the kitchen were happy to amend some of the sandwiches included due to dietary requirements. Towards the end of the meal, a member of staff brought over a beautiful plate of macaroons and other sweet bits with the word ‘congratulations’ written in sauce for my Mum and they personally congratulated my mum on her upcoming big day. This isn’t my first visit to the Salthouse and it won’t be my last as the service is always perfect!

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Visited On Tuesday, 14 August 2018

Lovely afternoon tea. Staff very good and felt very relaxed and not rushed.

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Visited On Monday, 13 August 2018

Very pleasant, the tea was tasty, and the eateries lovely.

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Visited On Saturday, 11 August 2018

Love it each time!!!

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Visited On Saturday, 11 August 2018

Unfortunately a wedding party at the adjacent table were very noisy & rowdy including lots of swearing etc. This spoiled the afternoon for my wife and myself at her birthday celebration

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Visited On Saturday, 11 August 2018

Excellent all round experience. Our first time back in 6 years and every bit as good as we remember. Will return much sooner! Thank you 😊

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Visited On Saturday, 11 August 2018

Excellent all round. Thank you.

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Visited On Saturday, 11 August 2018

Great food, can be hard to talk with company at times as it does get loud. Also, we could have done with more responsiveness after placing orders. Other than that, very good!

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Visited On Thursday, 09 August 2018

The service from our waiter was brilliant. He was very polite and friendly

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Visited On Wednesday, 08 August 2018

It is a lovely place and staff were all very pleasant and well meaning. However, most of the serving staff were a bit clueless - win poured on the table as well as the glass, orders not recorded properly. The express menu is good value but a la carte is expensive for what you get. £13 for three scallops (very good) and £19 for a small portion of slightly dry trout. Poor value for relative mediocrity.

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Visited On Wednesday, 08 August 2018

Always excellent food and service - the best afternoon tea around! (For both taste and value for money!) a little bit of a mix up with a special dietary request - but they pulled it off with a few minutes wait. Will definitely be back

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Visited On Tuesday, 07 August 2018

We really do love our meals there. Always feels like a special night out (when you have three young kids especially! :)). Food etc was great again as usual, and also the restaurant manager (the chap from Portugal) was top notch. Just the right level of attention and care. Keep it up. See you again. Thanks Greg

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Visited On Tuesday, 07 August 2018

Excellent food and atmosphere

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Visited On Sunday, 05 August 2018

Whilst the food was good, the atmosphere was flat due to the absence of many more clients. The service was OK but the addition of a 12% service charge was really unwarranted. This level of charge might be acceptable when dining in a top class restaurant with immaculate attention to detail but not at The Salthouse. I fully appreciate that customers can refuse to pay such charges but it is not very British to make a fuss. The service charge will stop me from returning and from recommending your establishment to my group of friends.

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Visited On Thursday, 02 August 2018

We had a wonderful afternoon & afternoon tea was delightful. I have one comment my father was a bit challenged on walking distances so we needed to park close to hotel (he had a blue disabled badge) - when we arrived we found it pretty stressful in parking up as we wasn’t allowed to pack in the main car park as we weren’t staying guess! & ask to move it to the front of the hotel. However our experience was very lovely and we are keen to try a Sunday lunch one time soon. Thank you

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Visited On Sunday, 05 August 2018

Uninspired menu and very slow service in an almost empty restaurant.

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Visited On Sunday, 05 August 2018

Lovely afternoon tea. Staff are very friendly and attentive.

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Visited On Sunday, 05 August 2018

Not enough staff to replenish tea and drinks whilst having afternoon tea, we had to keep getting up to find someone, then we got forgotten as our pot of tea never came so we had to find someone again.. shame about service otherwise it would be an excellent review

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Visited On Saturday, 04 August 2018

It was just perfect

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Visited On Saturday, 04 August 2018

Was looking forward to scallops, very discounted to have just 3 in my plate! Smaller than I remember too. The steak cut wasn’t as prime as expected either. Also very disappointed with the added service charge on our bill. This I feel very strongly that this should be our decision to leave extra and feel disgusted that The Salthouse have taken this from me. It’s just greedy! We did leave a tip as did not realise this has been added.

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Visited On Saturday, 04 August 2018

The only fault I have was the menu was limited for choice

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Visited On Friday, 03 August 2018

Shocking send food back!

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Visited On Thursday, 02 August 2018

Fantastic meal. Vegetarian. Really enjoyed it. Wine good too. Lovely, helpful staff. Not cheap but worth it.

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