Monday to Saturday
Dinner 6.30pm – 9.30pm
Lunch 12.30pm – 3.00pm
Dinner 6.30pm – 9.30pm
- Free WiFi
- Families and Children Welcome
About The Rib Smokehouse and Grill
At The Rib Smokehouse and Grill restaurant us all about the experience; the atmosphere, smells and food in a modern but industrial dining space. Enjoy intensely flavoured southern influenced cooking, treated with our exclusive House Rub and cooked low and slow on our timber smoked Redneck ovens.
Open to both hotel guests and non-residents, The Rib Smokehouse and Grill is ideal for a relaxed meal with friends, family gathering or celebration dinner. For diners aged 12 years or under, a special children’s menu is also available.
Santa Afternoon Tea was fantastic we thoroughly enjoyed, the staff were lovely and I’m so glad we booked it before we had the lockdown.
Our waiter was lovely however for a quiet night in the restaurant it took an hour between starter to main, by time the main came we were so tired, we asked for dessert to be brought to our room. The next day for breakfast the food had been under a hit light for too long, everything was dry and rubbery.
Great experience, Mr and Mrs Clause were the best! Food was lovely and our server Robyn was a very polite and sweet lady.
My family and I really enjoyed the festive afternoon tea with Santa. The food, service and the whole experience was just fantastic. We’d definitely book this event next year. Well done to all involved and thank you :)
Santa experience was lovely! Didnt feel rushed and Santa had plenty of time to chat Sandwiches were fantastic Service was amazing! Friendly staff
Came for afternoon tea with Santa.Fantastic atmosphere, beautiful afternoon tea. Staff were friendly and helpful, made my little boys Christmas. Santa and Mrs Claus were lovely 🥰
The head waiter was very headed with the female waitresses at the till desk which was very close to our table. We heard ‘I will support you the best I can but if she is going to explode about this there’s nothing I can do!!’ We got the impression a member of staff was very unhappy. This seemed to be the case for all waitresses who seems highly stress and did not smile at all. Once our mains arrived I asked for some more pepper sauce and was told very bluntly that I had to pay for more. Plates were cleared after a long time on the table. Witnesses were unhappy and it clearly showed. They made no conversation with us and service was poor. I know these are very stressful and challenging times for all, however we are still paying customers and should be made to feel welcomed and cared for. Not the service we had last time.
Service was hectic, had to ask for plates and cutlery and wasn't provided with our full compliments in the afternoon tea. Sandwiches were dry as if they had been left out and some lacked filling. Very disappointed in the afternoon tea for the price we paid. At least the children enjoyed Santa.
Santa was so lovely,spent ages speaking to my daughter!Very impressed!
Great meal and service
Really enjoyed our festive afternoon tea and visit to Santa. Really well organised. Great staff and a great Christmas themed tea. Would definitely recommend and consider returning to this restaurant.
Great time had both of us. Staff were fantastic
Excellent event for Afternoon tea with Santa. Very well organised, staff all very polite and friendly. All made an effort to make the day special.
Great afternoon tea with santa. Staff are amazing and very friendly. Would definately book again.
Brilliant. Really enjoyed. Top class food and great presents from Santa.
Fantastic festive afternoon tea, the waiter was very accommodating and couldn’t do enough for us. Food was delicious.
Kirk was looking after us and he was excellent, making sure we were happy and had what we needed. The food was impeccable and the whole experience was excellent.
The festive santa afternoon tea was a huge let down. No christmas decs in restaurant no christmas music no christmas atmosphere. The children had no excitment what so ever! Food was ok but defo not worth the money and effort for a few finger sarnies and a toy from poundland!!!
Absolutely wonderful. We will be back. Every single member of staff made us feel special and couldn’t do enough for us. My 7 year old daughter had the best time and was so happy to be able to see Santa and Mrs Claus. Thank you so much x
Lovely festive afternoon tea with Santa in his Grotto, kids and grown ups thoroughly enjoyed
Very happy and cheerful staff. Brilliant quick service by the waiters/ waitresses. Beautiful food and my daughter was more than happy with her Santa experience.
The chicken burger looked fabulous however once I had cut into it was raw. The staff dealt with it really well. Breakfast was hugely disappointing. The toast was cold and hard and scrambled eggs were cold and dry. It had clearly been sat there most of the morning it definitely was not fresh. The service at breakfast wasn't great once served our food the staff did not come and check in with us about our food. Unfortunately I found the food a huge let down and this would definitely put me off booking again.
Outstanding service, food and drink expectations was meet. Staff really went out of way to make special. Highly recommended.
We had a lovely festive afternoon tea with a visit to Santa and Mrs Claus. My son who has severe allergies was catered for and had his own afternoon tea stand which looked as delicious and festive as the other 2 stands we had - this is often not the case when places cater for allergies so we were impressed - he couldn't even wait for the waiter to tell us about our delights before tucking in!!!!. Other restaurants wanted to charge a full child's place for our 6 month old but here there was no charge and she was able to eat from our meals (not that she ate much at all). Staff were attentive and the tea and coffee for adults and juice and hot chocolate for the kids kept coming with no extra charge. Santa and Mrs Claus were lovely and spent time - at an appropriate distance chatting to all the children and insisted that we should attempt a socially distanced photo of the baby's 1st meeting with Santa. We had a lovely time and didn't feel rushed. The children enjoyed their surprise visit to Santa and it provided a little magic over this very strange festive period. Thank you to all the staff and to Santa and Mrs Claus
Excellent service. lots of choice, good quality produce. Very enjoyable breakfast