New Hall Hotel

New Hall Hotel, Walmley Road, Sutton Coldfield (sat nav B76 1PH), United Kingdom, B76 1QX
Restaurant info
Opening Information

New Hall’s gastronomic philosophy is to offer contemporary British dishes where the flavour of the ingredients is given pride of place.

There is no great secret to our food. In fact, we mirror the ethic handed down by successive Earls of Warwick by living off the land, with menus changing to match the season. We simply take the freshest regional ingredients and construct quality British cuisine with creative passion and flair. The 2 AA Rosette restaurant has an intimate atmosphere where fine dining is an experience to truly savour. Here you will find superb food and an extensive selection of wines to complement each course: the perfect choice, whether you are looking for Sunday lunch, elevenses or private dining in Birmingham.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
  • Gluten Free Available
Menus

About New Hall Hotel

The 2 AA Rosette restaurant has an intimate atmosphere where fine dining is an experience to truly savour. Here you will find superb food and an extensive selection of wines to complement each course: the perfect choice, whether you are looking for Sunday lunch, elevenses or private dining in Birmingham.

Cuisine: British, European
Dress Code: Smart Casual,Dressed for Dining
Price point:
£ £ £ £ £

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Diners Review
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34
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16
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12
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4
1 Star:
4
Visited On Sunday, 23 June 2019

Hair in milk. Asked 4 members of staff for the champagne before it arrived. Took an hour for them to bring it. We had finished all our food by the time it came. Food however was very nice.

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Visited On Saturday, 22 June 2019

Friendly, attentive service and beautiful gardens.

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Visited On Saturday, 22 June 2019

Lovely afternoon tea. Attentive staff Great value

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Visited On Saturday, 22 June 2019

We had 2 for 1 champagne afternoon tea which was lovey and a bargain

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Visited On Monday, 17 June 2019

Staff were very pleasant and helpful

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Visited On Tuesday, 11 June 2019

Sadly we were the only people taking afternoon tea so there was very little atmosphere. Sandwiches were a little soggy and fillings not up to the standard of previous visits. Service was good (but we were the only ones to be served) and the staff were very pleasant and helpful. Overall we were disappointed with our visit but as we have been before we know it can be better.

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Restaurant Response

Dear Mrs Boundy, Thank you for your review, I am sorry it was so quiet for you! I look forward to welcoming you again, With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Sunday, 09 June 2019

Staff are extremely friendly and helpful, food was amazing, huge compliments to the chef, we enjoyed our stay and we will definitely return again soon. Thankyou

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Restaurant Response

Dear Mr Rowlinson, Thank you for your lovely comments, we will share your feedback with the team and look forward to welcoming you back! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Sunday, 09 June 2019

We were a party of 12 for Sunday afternoon tea. Well looked after,excellent food & service. Great value for Champagne afternoon tea as it was a 2 for 1 offer

Reviewed On
Restaurant Response

Dear Mrs Eade, Thank you for your review, I'm delighted you had such a fabulous visit to New Hall! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Saturday, 08 June 2019

The afternoon tea and service were both great. I think the only thing that could improve this would be too offer additional sandwiches if people are still hungry.

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Restaurant Response

Dear Mrs Barnett, Thank you for your review, we hope to have the opportunity to welcome you again soon! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Saturday, 01 June 2019

Staff were very pleasant but there seemed to be abit of confusion and it took a while for our afternoon tea to be brought out, luckily we was sat outside in the sunshine and the wait was worth it, would definitely recommend and wouldn't hesitate visiting again

Reviewed On
Restaurant Response

Dear Mr Bryant, Thank you for taking the time to leave us with your feedback following your visit, we are very grateful! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Friday, 31 May 2019

A very pleasant way to spend an afternoon.

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Dear Mrs Boundy Thank you for your review, we look forward to welcoming you again With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Friday, 31 May 2019

The service from your staff was exceptional.. many thanks

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Restaurant Response

Dear Mr Hayward, Thank you so much for your lovely words, we are very grateful! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Tuesday, 28 May 2019

Food was good. Disappointed there was no a la carte menu at lunchtime. Very few diners when we were there so very quiet. Drinks were expensive.... £4 for half a cup of cappuccino particularly so. Gin and tonic was excellent though

Reviewed On
Restaurant Response

Dear Miss Simmons, Thank you for your comments, we do offer a full a la carte restaurant menu at lunch time so I apologise if there was some miscommunication here. I am delighted you enjoyed your visit and look forward to welcoming you back, Dear Mrs Hewitt, Thank you for taking to time to leave us a review, we appreciate your feedback! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Wednesday, 29 May 2019

Was seat d for 30 minutes before we were offered tea/coffee. And had to ask after 45 minutes when food would be served - eventually served after being seated for an hour

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Restaurant Response

Dear Mrs Fisher Thank you for your review, we will be sure to share your feedback with the team so we can continue to improve. With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Wednesday, 29 May 2019

The food was nice but service was shocking. We went for afternoon tea in the middle of the day so it wasn't busy, there were about seven sets of diners and I counted at least five servers and yet we had to struggle to get someone's attention and ask every time we wanted a top up. At one point we sat with visibly empty glasses for at least 20 minutes and not one person came to ask if we wanted another drink, we had to get someone's attention and even then the drinks took forever. For the price we paid and the supposed standard of hotel the service was unacceptable. Won't be going again.

Reviewed On
Restaurant Response

Dear Miss Healy, Thank you for taking the time to provide us with your comments. I am sorry you didn't receive our usual high levels of quality and service and will ensure this is addressed within the team. With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Monday, 27 May 2019

Beautiful setting. Great offer, but filling on the sandwiches a bit thin.Good selection of cakes and warm scones made up for the sandwiches.

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Dear Mrs Hewitt, Thank you for taking to time to leave us a review, we appreciate your feedback! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Tuesday, 28 May 2019

What a pleasant afternoon we had good food and wonderful service

Reviewed On
Restaurant Response

Dear Ms Burden, Thank you for your kind words, we can't wait to welcome you again! Dear Mrs Hewitt, Thank you for taking to time to leave us a review, we appreciate your feedback! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Tuesday, 28 May 2019

Great servce and great food.

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Restaurant Response

Dear Mr Wainwright, Thank you for your lovely comments, we really appreciate it! Dear Mrs Hewitt, Thank you for taking to time to leave us a review, we appreciate your feedback! With kind regards, Charlotte Horler Operations Manager

Responded On Saturday, 15 June 2019
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Visited On Sunday, 26 May 2019

The visit was really welcoming, my husband and I really enjoyed ourselves for our anniversary

Reviewed On
Restaurant Response

Dear Mrs Bharada-Kada, Thank you for taking the time to leave a review, we are very grateful and delighted you had such a marvellous visit! I look forward to welcoming you again, Charlotte Horler Operations Manager

Responded On Wednesday, 29 May 2019
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Visited On Saturday, 25 May 2019

The Afternoon Tea was lovely.I couldn't fault it.Will be coming again.

Reviewed On
Restaurant Response

Dear Mrs Herns, Thank you so much! We are delighted you enjoyed it and can't wait to welcome you again. With kind regards, Charlotte Horler Operations Manager

Responded On Monday, 27 May 2019
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Visited On Saturday, 18 May 2019

Service was slow ... we were booked in for 2.30pm ... food served at 3.15pm ... we ordered 2 cokes we waited til 3.20pm to receive them this was with asking twice for them ... sandwiches - there were more on one plate than the other .... the childs afternoon tea had to be asked for despite booking this the day before .. it was like we had been forgotten about .... items were added to the bill unexpectedly so we had to ask for this to be re done ... the restaurant wasnt overly busy ... we saw a couple sit down at 3pm for their afternoon tea and were served by 3.10pm with drinks and food .... the hotel itself was lovely but the restaurant was not a reflection on it - needs to improve !

Reviewed On
Restaurant Response

Dear Miss Pointon, Thank you for taking the time to complete our feedback questionnaire and provide us with your comments following your recent visit to New Hall. I appreciate your review as it allows me to accurately monitor and improve our standards. I can assure you the points raised will be addressed at the highest level amongst the team. I would love the opportunity to discuss the points you've raised personally if you would be able to provide me with a suitable contact number then I'd be grateful to get in touch. My e-mail address is [email protected] I do hope this hasn't tarnished your view of New Hall too greatly and I have the opportunity to welcome you back in the future, With kind regards, Charlotte Horler Operations Manager

Responded On Thursday, 23 May 2019
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Visited On Saturday, 18 May 2019

Wonderful tea in the perfect setting, waiting staff are lovely and nothing is too much trouble for them. The best doughnuts and cheesecake I have ever tasted.

Reviewed On
Restaurant Response

Dear Mr Lynch, Thank you so much for your lovely feedback, we can't wait to welcome you back! All the best, Charlotte Horler Operations Manager

Responded On Monday, 20 May 2019
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Visited On Saturday, 18 May 2019

We booked a Champagne Afternoon Tea for two, taking advance of the great value 2 for 1 offer on Facebook. The service was very attentive and the venue was very pleasant however I felt there was a lack of colour in the tea stand - the pastries were all a bit brown/beige and the sandwiches had way too much butter. Also, when we came to pay the server knew nothing about the facebook offer and presented us with a bill for two Afternoon teas plus service charge - suggesting I was mistaken. I had to find the offer on Facebook and show him - he then went in the back to find another member of staff who authorised it. Maybe next time we’ll try lunch...

Reviewed On
Restaurant Response

Dear Ms Hession, Thank you for taking the time to complete our feedback questionnaire and provide us with your comments following your recent visit to New Hall. I appreciate your review as it allows me to accurately monitor and improve our standards. I can assure you the points raised will be addressed at the highest level amongst the team. I do hope this hasn't tarnished your view of New Hall too greatly and I have the opportunity to welcome you back in the future, With kind regards, Charlotte Horler Operations Manager

Responded On Monday, 20 May 2019
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Visited On Friday, 17 May 2019

Thank you so much for providing such an amazing experience and service. Myself and my partner had an amazing time celebrating his 40th birthday. The food was Devine and the added bonus of birthday chocolates went down a treat!

Reviewed On
Restaurant Response

Dear Miss Nightingale, Thank you for your wonderful feedback following your visit, I am delighted you enjoyed your time with us! All the best, Charlotte Horler Operations Manager

Responded On Monday, 20 May 2019
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Visited On Sunday, 12 May 2019

We Enjoyed my Wife's Birthday treat and found all the Staff friendly/helpful!

Reviewed On
Restaurant Response

Dear Mr Barber, Thank you so much for taking the time to leave us your review, I am so pleased you had such a memorable visit! With kind regards, Charlotte Horler Operations Manager

Responded On Friday, 17 May 2019
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