The Pump House

Merchants Rd, Hotwells, United Kingdom, BS8 4PZ
Restaurant info
Opening Information

Kitchen opening hours:
Mon - Sat 12-3pm, 6-9pm
Sun - 12-4pm, 7-8:30pm
We open our doors at 11am for drinks

Facilities
  • Disabled Access
  • Free WiFi
  • Private Dining
  • Weddings and Other Private Parties Catered for
  • Dogs Welcome
  • Outside Seating Area
  • Families and Children Welcome
  • Event Space
Menus

About The Pump House

The food style is predominantly British, taking inspiration from classic dishes and modern cooking techniques.
Everything is prepared on site, locally sources where possible and plants, that are foraged by our chefs.
Our a la carte and tasting menus evolve with the seasons and utilise the very best of the diverse ingredients the West Country has to offer.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
5 Stars
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5 Stars:
378
4 Stars:
161
3 Stars:
52
2 Stars:
30
1 Star:
8
Visited On Saturday, 10 August 2019

A real enthusiasm for local ingredients is coupled with excellent kitchen skills, but as a venue it has a few negatives. It's a shame the atmosphere is so noisy, but it's very much a pub, so not a venue for a romantic dinner. The serious attitude to high standards of cuisine is let down by (a) poor training of junior staff (b) smelly, dirty toilets, and (c) a total lack of ambience. However in most other respects this is a good restaurant with a menu, kitchen and wine list that justifies its two rosettes. Prices are on the high side considering the type of establishment, but justified once you see the quality of the dishes. The manager/owner(?) is particularly entertaining, knowledgeable and informative, with an evident passion for his art and a willingness to explain every ingredient and it's very local origin. Recommended, as long as you don't want a quiet candle lit dinner!

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Visited On Saturday, 10 August 2019

Looked after us really well at a birthday lunch. Lovely food and good choices for wine and beer. One of our favourites!

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Visited On Wednesday, 07 August 2019

Lovely fish and chips, great atmosphere and a nice ale or 2!

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Visited On Friday, 26 July 2019

We had the tasting menu - excellent quality and value. Would definitely come again.

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Visited On Saturday, 27 July 2019

Lovely and attentive staff, great food and my husband's 30th was thoroughly acknowledged and celebrated by the staff which was wonderful!

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Visited On Monday, 22 July 2019

Great evening

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Visited On Saturday, 13 July 2019

Very helpful staff. Great venue.

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Visited On Saturday, 13 July 2019

Enjoyable summer evening at the Pump House. Service a bit slow - only one person on the bar most of the time and we put in our food order at 7.40 and only got our main course after 9.00 - and it really wasn't crowded. Friendly staff and a nice atmosphere though.

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Visited On Monday, 08 July 2019

went there on monday evening, so very quiet but we had to wait very long for the food ... which was average. Very nice place, but overall bit disappointed

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Visited On Sunday, 30 June 2019

Excellent food, good service, pleasant atmosphere. One slight problem was very difficult to get boded via web site it kept saying there was an error, eventually did it but still phone restaurant to confirm booking, only mention because other people may give up. Thank you for a very enjoyable time.

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Visited On Saturday, 29 June 2019

The service was good but the one waitress could probably done with a hand. Food was nice but some room for improvement. A really nice evening.

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Visited On Saturday, 22 June 2019

Good food and a great atmosphere - perfect on a summer night

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Visited On Sunday, 16 June 2019

We had a great time. My husbands lamb was ropey but you took the meal off the bill.

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Restaurant Response

Hi Penny, Many thanks for leaving us your review. I'm sorry to hear that your husbands lamb wasn't up to scratch. I am glad to hear that you didn't have to pay for food that was less than amazing and that you had a fab great time aside from this. Looking forward to seeing you again soon. Kerry Stacey Manager

Responded On Tuesday, 09 July 2019
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Visited On Sunday, 16 June 2019

An excellent meal. A shame that the Bloody Mary arrived with the main meal when we ordered it as a"starter".

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Restaurant Response

Hi Lesley, Thank you so much for your lovely feedback. I'm sorry to hear that your Bloody Mary arrived late, I too enjoy mine before my meal. Please do let us know when you (email: [email protected]) come again and I will ensure your Bloody Mary is timely, made by our best cocktail bar tender and of our compliments. Looking forward to seeing you again soon. Best wishes, Kerry Stacey Manager

Responded On Tuesday, 09 July 2019
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Visited On Monday, 10 June 2019

we have visited 3 times in the last few weeks before concerts at ashton gate. despite being very busy the staff were excellent and the food great, especially the sharing platters. thank you

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Restaurant Response

Hi Julia, Thank you so much for your lovely review. We all had a fabulous time for the Ashton gate gigs and really enjoyed the buzz from guests such as yourselves. We hope to see you all again soon. Kerry

Responded On Tuesday, 09 July 2019
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Visited On Sunday, 09 June 2019

The venue and location were great however service was really slow and the price the food was average at best.

Reviewed On
Restaurant Response

Hi Louise, We are so glad to hear that you enjoyed the location. We all love our beautiful building and being situated in such a prime location. We are sorry to hear that the food was less then exceptional as our team strive for perfection and we only use the best local and seasonal ingredients. We would love to see you another time. If you can email me direct [email protected] , I would really appreciate it. Looking forward to hearing from you. Best wishes, Kerry Stacey Manager

Responded On Tuesday, 09 July 2019
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Visited On Saturday, 08 June 2019

Wonderful lunch; everything totally spot on. Staff were fantastic.

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Visited On Friday, 31 May 2019

This was a really great evening. 6 of us had the tasting menu. We elected not to see the menu in advance, but to be surprised by each course. All the courses were superb, including 2 puddings! The matched wines with each course were equally enjoyable. The service was excellent and knowledgable. Highly recommended

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Visited On Saturday, 25 May 2019

Food was really good. Special credit to the vegetarian main course of Stuffed Roscoff onion. That was a first for my husband to have a vegetarian dish as a main course and it definitely did not disappoint.

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Visited On Tuesday, 28 May 2019

Great location, very busy as Take That concert - staff worked tirelessly and couldn't have done anymore- but unable to meet the business demands resulting in lengthy waits. Needed higher level of staffing to cope between 4 and 7pm

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Visited On Friday, 24 May 2019

Second meal with you and just as good as the first. Lovely holiday atmosphere.

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Visited On Saturday, 25 May 2019

Great food, good service and nice atmosphere. Great experience and what a gin selection. My only criticism would be that there were only two ales out of the four pumps on a Saturday night.

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Visited On Friday, 24 May 2019

We were really disappointed with our meal here. The service was brisk, unhelpful and unfriendly. The atmosphere was totally lacking. The main problem was the food took absolutely ages to arrive and when it did the portions were tiny. Some parts of the food were delicious- for instance the onglet steak dish contained some delicious steak but was accompanied by a handful of lukewarm oven chips that were covered in salt and 3 small pieces of celeriac. It was an additional £4 to have 5 cut up tomatoes with it. We went home after a rather expensive meal still feeling hungry. There are so many amazing places to eat in Bristol, don't waste your time eating here.

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Visited On Wednesday, 22 May 2019

Excellent friendly service and great food

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Visited On Wednesday, 22 May 2019

Worst ploughman’s ever

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