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The Pump House

Merchants Rd, Hotwells, United Kingdom, BS8 4PZ
Restaurant info
Opening Information

Kitchen opening hours:
Mon - Sat 12-3pm, 6-9pm
Sun - 12-4pm, 7-8:30pm
We open our doors at 11am for drinks

Facilities
  • Disabled Access
  • Free WiFi
  • Private Dining
  • Weddings and Other Private Parties Catered for
  • Dogs Welcome
  • Outside Seating Area
  • Families and Children Welcome
  • Event Space
Menus

About The Pump House

The food style is predominantly British, taking inspiration from classic dishes and modern cooking techniques.
Everything is prepared on site, locally sources where possible and plants, that are foraged by our chefs.
Our a la carte and tasting menus evolve with the seasons and utilise the very best of the diverse ingredients the West Country has to offer.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
336
4 Stars:
140
3 Stars:
44
2 Stars:
25
1 Star:
8
Visited On Thursday, 06 December 2018

Excellent Christmas meal, great service both before and during. All allergies catered for extremely well.

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Visited On Friday, 07 December 2018

Visited the Pump House with friends for an Xmas meal. Turkey with "All the trimmings" is far from it! Not a sprout or pig in blanket in sight! Service was incredibly slow, around 2 hours to take our order and serve 2 courses. Quality of food we had was good but just not enough of it to justify the £25 2-course set menu price and felt menu misleading at best. Unfortunately won't be recommending or making a return.

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Visited On Sunday, 02 December 2018

Food was delicious. Staff are friendly upbeat and helpful but not in your face. Lovely historic building with a relaxed atmosphere. We all had a very enjoyable evening at the pump house

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Visited On Sunday, 25 November 2018

The only criticism would be the plate and food were not hot enough for my liking

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Visited On Sunday, 18 November 2018

We all had the roast beef. The beef was very nice, however, it was hot enough. Potatoes, veg and Yorkshire all great. But there wasn't enough gravy by far. Price was too high for what we got.

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Visited On Friday, 16 November 2018

We had a lovely evening. The gin tasting and taster menu was really well put together. The food was delicious, the ingredients worked well together. The great thing about a taster menu is you try things you would never normally order. The gin cocktails really complimented each course. The cost of the evening was really good value for money we will definitely be returning. Thank you!

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Visited On Friday, 16 November 2018

Excellent night - the food was absolutely delicious and the gin pairing was great too - nice to learn a bit about the gin as well but without it being too much of a sales speak.

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Visited On Saturday, 10 November 2018

The snacks were an ample substitute for starters but the amount of bread was excessive. The main courses of plaice and venison were excellent. There was no space for pudding

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Visited On Sunday, 28 October 2018

Was very disappointed as booked a table for our anniversary celebration and when we got there we were not shown to a table and were just told by the hostess at the front of house that our table was down the bottom. When we looked we could just see a table which was dirty, was not set and only had one chair. I asked again and was told quite rudely that this was our table. It was also between the toilets and the kitchen and was a very busy thoroughfare. I asked for another table but was told that was all that was available with no real apology or alternate solution offered. Food was good, but it was a shame that on arrival we got off to a very bad start due to the service of the hostess. I wouldn't book here again.

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Visited On Sunday, 21 October 2018

Overworked staff on Sunday lunchtime meant long delays in our drinks orders upstairs - dedicate one member to restaurant orders upstairs?

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Visited On Sunday, 21 October 2018

Fantastic Sunday roast with exceptional service by all members of staff.

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Visited On Friday, 19 October 2018

We had a lovely night. My friends provide the atmosphere. However, we all thought that the leek starter was over priced, very small and not grilled enough. My friends reactions were very diverse. From the best food I’ve eaten in a while to I don’t think I go there again.

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Visited On Wednesday, 17 October 2018

Wonderful lunch at the Pump House! The fish pie and burger were very tasty, the service super friendly and we enjoyed the atmosphere in the bright room with Bristol memorabilia on the walls. Our dog was allowed inside and he was even given a bowl of water to keep him happy during lunch. Thank you!

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Visited On Saturday, 13 October 2018

We were upstairs on the mezzanine and I was impressed with the white linen tablecloth and napkins. All of the food was lovely. The wine that was recommended was also very good. I was impressed with the staff ( they were all very knowledgeable about food and wine) and also with how a query was handled:- I ordered the pannacotta as it came with roast fig. When it came the fig was fresh not roast. I ate it anyway and although the fig had little flavour the pannacotta was delicious,however I mentioned it after to the waiter for their reference (not as a complaint) and he unexpectedly took it off the bill. We had a lovely evening for my birthday celebration and the birthday card from the Pump House was a nice touch.

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Visited On Sunday, 30 September 2018

Flexible, great service. Value for money but only as we requested more veg and potatoes with our roast- initial serving was not enough for 5 people!! Delicious roasts all round: pork, beef and lamb. Been wanting to come for a while and it did not disappoint!!!!!

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Visited On Friday, 05 October 2018

Nice food, good and friendly service.

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Visited On Thursday, 04 October 2018

While the staff were pleasant and efficient it took an hour and 25 minutes from orders being placed to food arriving. Fortunately we were in no rush but really - it was way too long a wait at lunchtime. We all enjoyed the food - the delay would be the only thing causing me to think twice about coming back when some other friends visit Bristol

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Visited On Sunday, 30 September 2018

We boked a table on mezzanin floor, first visit with wonderful helpful and flexible staff, who at last notice fitted 2 more family members in for srumptious sunday lunch. Really loved that they kept my roast dinner warm as i had to drop my son off at the station, while the others were being served. On my return delivered immediatley. Thank you will book again!

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Visited On Sunday, 30 September 2018

We had a table of 7 for family & friends at 13:45pm on Sunday 30th September. We were very much looking forward to having lunch as my daughter & husband had very good food and service on previous occasions. unfortunately, we had to wait quite a while for the first round of drinks. in the end one of our party went to the bar and ordered drinks. When the food order was given again we had to wait a very long time and when the food did arrive one meal was totally missed off the order! The staff however were very good they gave my colleague a further glass of wine and when the meal finally came out the server did supply fresh veg so that was good. Also when the bill came (£145) the staff said because of the hiccups they had given a 10% discount on the food. We were very grateful for this. When I made the booking I mentioned my Wife who has a non dairy diet and this was communicated on the day and the fish was cooked with oil not butter so again very good service on this. Because of of the few issues we had it wouldn't be correct to give 5* on all the rating, however, you staff did all they could to help. I am available should you want to get back to me.

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Visited On Sunday, 23 September 2018

Fab restaurant. Fab Sunday lunch

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Visited On Saturday, 22 September 2018

After having a first unfortunate dinner experience at Pump House, I have left feedback hoping that they would take it on board. Couple of days afterwards, they actually contacted me on my feedback and took it very seriously and with positive approach. They offered me and my husband another dinner experience on them to show how they can improve and we actually had a lovely time and better experience than the previous one. I wish more businesses were taking customer feedback more professionally and trying to improve themselves like Pump House.

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Visited On Thursday, 20 September 2018

The food is always consistently delicious and the staff always so positive and helpful!

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Visited On Sunday, 16 September 2018

Service was excellent - our waiter was attentive, personable and knowledgable Starters were delicious - I particularly loved the cod roe. Mains nice but nothing special. Nothing on the dessert menu took our fancy. Ambience was nice - very quiet on a Sunday eve. Felt a bit like we'd missed the action at Sunday lunch time. Menu was very limited, not necessarily a bad thing but it did feel as though it was pared back as lunchtime had been busy & chef needed a break!

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Visited On Sunday, 16 September 2018

One of my favourite Sunday roasts in Bristol!

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Visited On Saturday, 15 September 2018

Wow what can I say... thank you so much for being just incredible yesterday you were so welcoming and our area was perfect the water and snacks you provided were so greatly received. Everyone commented on how lovely it was so from the bottom of my heart thank you for your support. Currently we have raised a incredible £1400 for the Anthony Nolan trust which is just amazing. The staff were lovely and friendly and couldn’t have done more for us. I can’t wait to come back :)

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