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The Pump House

Merchants Rd, Hotwells, United Kingdom, BS8 4PZ
Restaurant info
Opening Information

Kitchen opening hours:
Mon - Sat 12-3pm, 6-9pm
Sun - 12-4pm, 7-8:30pm
We open our doors at 11am for drinks

Facilities
  • Disabled Access
  • Free WiFi
  • Private Dining
  • Weddings and Other Private Parties Catered for
  • Dogs Welcome
  • Outside Seating Area
  • Families and Children Welcome
  • Event Space
Menus

About The Pump House

The food style is predominantly British, taking inspiration from classic dishes and modern cooking techniques.
Everything is prepared on site, locally sources where possible and plants, that are foraged by our chefs.
Our a la carte and tasting menus evolve with the seasons and utilise the very best of the diverse ingredients the West Country has to offer.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
332
4 Stars:
138
3 Stars:
43
2 Stars:
24
1 Star:
7
Visited On Sunday, 21 October 2018

Overworked staff on Sunday lunchtime meant long delays in our drinks orders upstairs - dedicate one member to restaurant orders upstairs?

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Visited On Sunday, 21 October 2018

Fantastic Sunday roast with exceptional service by all members of staff.

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Visited On Friday, 19 October 2018

We had a lovely night. My friends provide the atmosphere. However, we all thought that the leek starter was over priced, very small and not grilled enough. My friends reactions were very diverse. From the best food I’ve eaten in a while to I don’t think I go there again.

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Visited On Wednesday, 17 October 2018

Wonderful lunch at the Pump House! The fish pie and burger were very tasty, the service super friendly and we enjoyed the atmosphere in the bright room with Bristol memorabilia on the walls. Our dog was allowed inside and he was even given a bowl of water to keep him happy during lunch. Thank you!

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Visited On Saturday, 13 October 2018

We were upstairs on the mezzanine and I was impressed with the white linen tablecloth and napkins. All of the food was lovely. The wine that was recommended was also very good. I was impressed with the staff ( they were all very knowledgeable about food and wine) and also with how a query was handled:- I ordered the pannacotta as it came with roast fig. When it came the fig was fresh not roast. I ate it anyway and although the fig had little flavour the pannacotta was delicious,however I mentioned it after to the waiter for their reference (not as a complaint) and he unexpectedly took it off the bill. We had a lovely evening for my birthday celebration and the birthday card from the Pump House was a nice touch.

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Visited On Sunday, 30 September 2018

Flexible, great service. Value for money but only as we requested more veg and potatoes with our roast- initial serving was not enough for 5 people!! Delicious roasts all round: pork, beef and lamb. Been wanting to come for a while and it did not disappoint!!!!!

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Visited On Friday, 05 October 2018

Nice food, good and friendly service.

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Visited On Thursday, 04 October 2018

While the staff were pleasant and efficient it took an hour and 25 minutes from orders being placed to food arriving. Fortunately we were in no rush but really - it was way too long a wait at lunchtime. We all enjoyed the food - the delay would be the only thing causing me to think twice about coming back when some other friends visit Bristol

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Visited On Sunday, 30 September 2018

We boked a table on mezzanin floor, first visit with wonderful helpful and flexible staff, who at last notice fitted 2 more family members in for srumptious sunday lunch. Really loved that they kept my roast dinner warm as i had to drop my son off at the station, while the others were being served. On my return delivered immediatley. Thank you will book again!

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Visited On Sunday, 30 September 2018

We had a table of 7 for family & friends at 13:45pm on Sunday 30th September. We were very much looking forward to having lunch as my daughter & husband had very good food and service on previous occasions. unfortunately, we had to wait quite a while for the first round of drinks. in the end one of our party went to the bar and ordered drinks. When the food order was given again we had to wait a very long time and when the food did arrive one meal was totally missed off the order! The staff however were very good they gave my colleague a further glass of wine and when the meal finally came out the server did supply fresh veg so that was good. Also when the bill came (£145) the staff said because of the hiccups they had given a 10% discount on the food. We were very grateful for this. When I made the booking I mentioned my Wife who has a non dairy diet and this was communicated on the day and the fish was cooked with oil not butter so again very good service on this. Because of of the few issues we had it wouldn't be correct to give 5* on all the rating, however, you staff did all they could to help. I am available should you want to get back to me.

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Visited On Sunday, 23 September 2018

Fab restaurant. Fab Sunday lunch

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Visited On Saturday, 22 September 2018

After having a first unfortunate dinner experience at Pump House, I have left feedback hoping that they would take it on board. Couple of days afterwards, they actually contacted me on my feedback and took it very seriously and with positive approach. They offered me and my husband another dinner experience on them to show how they can improve and we actually had a lovely time and better experience than the previous one. I wish more businesses were taking customer feedback more professionally and trying to improve themselves like Pump House.

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Visited On Thursday, 20 September 2018

The food is always consistently delicious and the staff always so positive and helpful!

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Visited On Sunday, 16 September 2018

Service was excellent - our waiter was attentive, personable and knowledgable Starters were delicious - I particularly loved the cod roe. Mains nice but nothing special. Nothing on the dessert menu took our fancy. Ambience was nice - very quiet on a Sunday eve. Felt a bit like we'd missed the action at Sunday lunch time. Menu was very limited, not necessarily a bad thing but it did feel as though it was pared back as lunchtime had been busy & chef needed a break!

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Visited On Sunday, 16 September 2018

One of my favourite Sunday roasts in Bristol!

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Visited On Saturday, 15 September 2018

Wow what can I say... thank you so much for being just incredible yesterday you were so welcoming and our area was perfect the water and snacks you provided were so greatly received. Everyone commented on how lovely it was so from the bottom of my heart thank you for your support. Currently we have raised a incredible £1400 for the Anthony Nolan trust which is just amazing. The staff were lovely and friendly and couldn’t have done more for us. I can’t wait to come back :)

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Visited On Friday, 14 September 2018

Had a really awful meal on Fri 14/9. Waited ages for our main couse after our snack to start. We were asked if we d like to see the dessert menu before our main course arrived. When food came it was not as stated on menu. It was not very warm. Some things were not cooked properly. Our sides did not arrive. We walked out in disgust without paying which we have never done before. Probably the worst dining experience Ive had. We had to get a takeaway dinner. Would have liked to give no stars in the review but not sure if I could do that.The manager followed us out to apologise and blamed the poor experience on the fact that there was a private party in the restaurant

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Visited On Friday, 07 September 2018

The experience was very mixed on the night of celebrating my husband's birthday. We were given complimentary bread and butter as the food arrived really late while we were waiting for a big group to be served. Even though the food was delicious, we kept being interrupted by the big group making a lot of noise while we were trying to enjoy our food. We were having trouble to speak to each other and were thinking that they should have been booked in a separate area. In addition to the big group, we were hearing a lot of noises from upstairs assuming that they were getting the floor ready for next day's event. Overall, it was just really noisy, had late food which was tasty but I think I would never go to this place to have a nice occasional meal again.

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Visited On Tuesday, 04 September 2018

Had a great time, we were looked after wonderfully and we enjoyed our afternoon very much!

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Visited On Sunday, 19 August 2018

Hadn't realised the actual restaurant and a la carte menu would not be available on the Sunday evening...

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Restaurant Response

Hello, Thank you for your feedback. We are continuously working on ways to improve our communication with our guests. Without valuable feedback like this we are unable to progress. We apologise for the lack of communication on your visit. We are now contacting all our online bookings daily. We hope to see you again soon. The Pump House

Responded On Thursday, 23 August 2018
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Visited On Thursday, 16 August 2018

We found the quality of the food served to be good, but the quantities small and the price quite steep. We dined at lunchtime and there was very little choice of cheaper, but reasonably filling dishes. Apart from the starters, which were tiny, there was only soup (not great in August) or Moules with bread as an alternative to an expensive main. We won't be returning as a group unless you develop a more suitable lunch menu.

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Visited On Sunday, 12 August 2018

Had a lovely lunch and everything was great. I would only say one thing, have some proper mint sauce on standby for the lamb! Your staff are great and very helpful and friendly. Your food is brilliant and we had a wonderful time. Just missed the mint sauce with my lamb.. Thanks for a lovely experience

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Visited On Sunday, 12 August 2018

Thank you for being so accommodating to people/time/baby changes and for all the delicious food and gin.

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Visited On Saturday, 28 July 2018

Done the tasting menu before, and as previously, it was bloody awesome food, top notch service, and not crazy money for the quality either. Highly recommended for a tasting experience. We'll definitely be back for the tasting menu next time we want to show visitors an extra special time.

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Visited On Sunday, 15 July 2018

Delicious food and a great range of gins

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