The Pump House

Merchants Rd, Hotwells, United Kingdom, BS8 4PZ
Restaurant info
Opening Information

Kitchen opening hours:
Mon - Sat 12-3pm, 6-9pm
Sun - 12-6pm
We open our doors at 11am for drinks

Facilities
  • Disabled Access
  • Free WiFi
  • Private Dining
  • Weddings and Other Private Parties Catered for
  • Dogs Welcome
  • Outdoor Seating
  • Families and Children Welcome
  • Event Space

About The Pump House

The food style is predominantly British, taking inspiration from classic dishes and modern cooking techniques.
Everything is prepared on site, locally sources where possible and plants, that are foraged by our chefs.
Our a la carte and tasting menus evolve with the seasons and utilise the very best of the diverse ingredients the West Country has to offer.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
412
4 Stars:
176
3 Stars:
53
2 Stars:
33
1 Star:
10
Visited On Thursday, 12 March 2020

Lovely friendly atmosphere. Will visit again.

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Visited On Friday, 06 March 2020

I have always regarded your establishment as somewhere I could count on for high quality food and decent service. The initial welcome was very friendly. We were give the menus and given enough time to decide. During this time we had ordered and received drinks. We were then asked for our orders. My wife wanted the scallop and the pasta dish. However she was told that the fish delivery had not yet arrived and the pasta hadn’t been made. So two out of the four starters were not available. Surely you should be informing guests of this when handing out the menus. After a quick call to the kitchen we were told that the pasta was ready. Excellent. My wife also ordered the ham, egg and chips main and asked for the triple cooked chips to be replaced with skinny fries. The person taking the order didn’t write anything down. Always a worry. If you don’t do this then you need to get the order right. The order arrived with triple cooked chips. I pointed out that we had asked for skinny fries and was then told they will be with us shortly. I ordered the venison dish however the loin was over seared that made it tough to eat. When paying the bill I was asked how the venison dish was and I said disappointing and that was greeted with a shrug of the shoulders. I then pointed out that the bill included skinny fries when this should have been a replacement. They were taken off the bill. Good job as they still hadn’t arrived! All in all a disappointing experience.

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Restaurant Response

Hi Dan, Many thanks for your time on the phone and your positive approach to our staff training. Looking forward to seeing you again soon. Kerry

Responded On Monday, 09 March 2020
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Visited On Sunday, 23 February 2020

.

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Visited On Saturday, 22 February 2020

Food and service excellent.

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Visited On Monday, 17 February 2020

We were recommended the Pump House by a Bristol friend and I checked reviews on line and thought it would be perfect for my sisterinlaw and her husband who live in Paris to have an atmospheric gastropub. We arrived just after 12.30 on the ferry and had to wait sometime for our orders to be taken. We had 2 starters each and they didn't arrive until nearly 2. Plus they were beautifully presented but SO small. Then one of us who had ordered a main course of fish to follow his starter didn't receive it at all and we had to go as the ferry was at 14.36. We checked that a pudding for my 93 yr old mother in law would be quick and we were reassured that it would be. I still had to get up and ask the waitress to expedite it which to her credit she did and my mother in law loved it. What's going on??? So disappointing.

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Visited On Saturday, 15 February 2020

Great place to take family. The food is good and there are lots of different areas to eat so you can be tucked away. Service is lovely - really friendly

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Visited On Friday, 14 February 2020

if you can find a tasting menu for the same price and quality i will eat my hat, was spot on, was full come the end of the evening and the wine pairing from the sommelier was also wonderful, thanks to the team for putting on a perfect evening, will be coming back again for sure

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Visited On Friday, 14 February 2020

Kerry and the team did an excellent job!

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Visited On Tuesday, 04 February 2020

Excellent food, great value. Worth a visit.

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Visited On Monday, 03 February 2020

There were 4 of us visiting the Pump House. Initially we were disappointed not to be sitting on the Mezzanine level floor, but we did really enjoy the atmosphere downstairs. Our meals were all excellent. Onglette steaks to be recommended and the Ox cheek was melt in the mouth ! Sticky toffee puds delicious. The staff are delightful ! Our only comment for reference was that the seating was in need of replacement, and soon !! We will be returning and look forward to another delicious meal.

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Visited On Thursday, 30 January 2020

We have never had a poor meal at The Pump House, but the Ginuary Tasting Menu (including the matched gin tasting) took fine dining to a new level. Unbelievable food, very cleverly matched with amazing gins. Very glad we went by bus.

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Visited On Sunday, 26 January 2020

Although a limited menu there were some interesting options. Beef, skate wing, fish soup and onion soup were excellent. Best sticky toffee puddding ever! Our server did her utmost to ensure we had the best experience but we felt the restaurant was understaffed and she was under pressure. Most of our food was served by another staff member who only brought two dishes at a time for a party of 10. Delays ensued. He should be aware when serving customers not to reach over the heads of children. There were a number mistakes with our food order which were rectified satisfactorily. Inappropriate music selection playing for a Sunday lunchtime.

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Visited On Saturday, 25 January 2020

Excellent food in a pub setting.

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Visited On Sunday, 19 January 2020

I booked a table for 17 and paid a deposit to secure the booking. When I got there we were given 2 tables rather than 1 - why would I want our party separated? We were told there was no lamb on the menu and then told that there was no pork, but there was lamb. 2 people wanted the vegetarian, but there was only 1 left. 17 people had a really amateur experience with you and I’m really disappointed that I chose the pump house to host our celebrations.

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Visited On Saturday, 18 January 2020

As ever excellent food, had the tasting menu this time, a very inventive combination of foods and flavours. Good value, didn't have the Gin flight to go with it, but can imagine that the delicate aromas and flavours would go with Gin, we stayed on home turf with their excellent wine list.

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Visited On Sunday, 19 January 2020

This was our 4th visit in as many months. Had Sunday lunch. It was very good. My personal preference would be for the beef to be a bit more rare. The carrots were delicious. It wasn’t a problem when we asked for more veg Would definitely recommend.

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Visited On Saturday, 18 January 2020

Think it would help on a sporting match-day to offer a quick/cheaper option on the menu

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Visited On Thursday, 16 January 2020

Excellent quality of food from a frequent customer - never disappointed with our various choices of the menu.

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Visited On Sunday, 12 January 2020

Thank you for another fantastic Sunday roast at the Pump house! This is my #1 go to place for a roast in Bristol- the food is always delicious and plentiful, with a great atmosphere and service! We were a group of 10 and everyone was unanimous in their enjoyment! Thanks again, we'll be back soon for sure!!

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Visited On Sunday, 12 January 2020

A great venue for a family celebration catered for everyone from the 10 month old through to the grandparents. Food was great and service was outstanding - highly recommended!

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Visited On Saturday, 11 January 2020

It was a brilliant evening. Loved by all. The space was perfect and the staff (esp manager) were friendly and helpful and top notch. Thanks so much.

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Visited On Saturday, 11 January 2020

Booked table on website which was simple to use very and worked very well. A good varied menu with quality food. Will definitely be coming back again. Thoroughly enjoined our lunch on a busy Saturday.

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Visited On Thursday, 12 December 2019

Christmas Office party - great food and service. Enjoyed by everyone.

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Visited On Friday, 03 January 2020

An amazing evening the food was amazing and so much thought put into the paired drinks. Incredible better than any Michelin started starting menu! Thank u so much for a fab evening!

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Visited On Wednesday, 01 January 2020

Excellent service, very accommodating, great food and a particularly delicious Bloody Mary for new year’s day!

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