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The Pump House

Merchants Rd, Hotwells, United Kingdom, BS8 4PZ
Restaurant info
Opening Information

Kitchen opening hours:
Mon - Sat 12-3pm, 6-9pm
Sun - 12-4pm, 7-8:30pm
We open our doors at 11am for drinks

Facilities
  • Disabled Access
  • Free WiFi
  • Private Dining
  • Weddings and Other Private Parties Catered for
  • Dogs Welcome
  • Outside Seating Area
  • Families and Children Welcome
  • Event Space
Menus

About The Pump House

The food style is predominantly British, taking inspiration from classic dishes and modern cooking techniques.
Everything is prepared on site, locally sources where possible and plants, that are foraged by our chefs.
Our a la carte and tasting menus evolve with the seasons and utilise the very best of the diverse ingredients the West Country has to offer.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
323
4 Stars:
130
3 Stars:
41
2 Stars:
24
1 Star:
6
Visited On Thursday, 16 August 2018

We found the quality of the food served to be good, but the quantities small and the price quite steep. We dined at lunchtime and there was very little choice of cheaper, but reasonably filling dishes. Apart from the starters, which were tiny, there was only soup (not great in August) or Moules with bread as an alternative to an expensive main. We won't be returning as a group unless you develop a more suitable lunch menu.

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Visited On Sunday, 12 August 2018

Had a lovely lunch and everything was great. I would only say one thing, have some proper mint sauce on standby for the lamb! Your staff are great and very helpful and friendly. Your food is brilliant and we had a wonderful time. Just missed the mint sauce with my lamb.. Thanks for a lovely experience

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Visited On Sunday, 12 August 2018

Thank you for being so accommodating to people/time/baby changes and for all the delicious food and gin.

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Visited On Saturday, 28 July 2018

Done the tasting menu before, and as previously, it was bloody awesome food, top notch service, and not crazy money for the quality either. Highly recommended for a tasting experience. We'll definitely be back for the tasting menu next time we want to show visitors an extra special time.

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Visited On Sunday, 15 July 2018

Delicious food and a great range of gins

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Visited On Friday, 13 July 2018

Waiting staff are friendly, helpful & informative about the wine & gins on offer. We have always enjoyed our visits to the pump house. It always lives up to expectations.

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Visited On Saturday, 07 July 2018

Service was poor, slow, badly timed after our waitress changed. The new waitress was miserable, grumpy and slow. Our starters were enjoyable but it would be nice to serve everyone on a table together at the same time. Only two of the four main meals came together then we waited until the meals were cold before the second two came. The steaks were not cooked as requested, the girolles were cold, the burger was dry. The drinks were unfortunately the best part of the meal. It has put us off eating here again and wasn’t a great first experience.

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Visited On Wednesday, 27 June 2018

It's was busy, but service was ridiculously slow. However staff were lovely, just needed more of them!

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Visited On Saturday, 23 June 2018

great service, attentive and very informative while not being intrusive. great food - fresh, local and enticing. we’ll definitely be back!

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Visited On Friday, 22 June 2018

Excellent gin tasting event with great food!

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Restaurant Response

So pleased to hear that you enjoyed the Gin night! Hopefully we can do more events like that and showcase Bristol's wonderful Distillers' and Chefs' abilities.

Responded On Sunday, 24 June 2018
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Visited On Saturday, 16 June 2018

The food was excellent and it was apparent that there was an extreme passion for food which cam through both in the quality and service

Reviewed On
Restaurant Response

Thank you Joyce for the lovely review. Our team here really are foodies and always love to hear positive feedback about the menu.

Responded On Sunday, 24 June 2018
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Visited On Sunday, 10 June 2018

We walked round the harbour and came for late sunday lunch. Perfect in every way, really well prepared food, nice wine and excellent, friendly, knowledgeable service. Becoming my favourite place take friends in Bristol. Keep it up.

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Restaurant Response

Thank you Tony for the positive review on all fronts. We are so pleased to hear that you enjoyed your visit.

Responded On Sunday, 24 June 2018
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Visited On Saturday, 09 June 2018

A pleasant experience on a warm summer evening and an ideal venue to catch up with long lost friends. We went for the pub meals - good quality and reasonably priced. Desserts were more individual - but used locally sourced ingredients to create an interesting twist on evergreen staples (eg cheddar strawberries and basil). Service was good, friendly, attentive and informal. Cask beer / cider range could be wider. All in all a pleasant experience and would not hesitate in recommending to friends.

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Restaurant Response

We are pleased to hear that you enjoyed your visit. Thank you for the lovely feedback about our pub classics and my personal favourite dessert!

Responded On Sunday, 24 June 2018
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Visited On Saturday, 09 June 2018

45 minutes to get a drink. One lady waitress saved the day with apologies and free drinks - bar staff were absolutely useless

Reviewed On
Restaurant Response

Dear Mr Humphreys, thank you for recognising the efforts made by Hannah on the night to rectify the mistake made by the bar team. Unfortunately your drinks ticket got lost which whilst completely unacceptable, did happen on this occasion. We hope that the gesture on the night and response from our staff upon learning about our mistake will encourage you to join us again.

Responded On Sunday, 24 June 2018
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Visited On Sunday, 03 June 2018

A few errors with our food and drinks orders, but these were quickly rectified. Great food.

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Visited On Sunday, 03 June 2018

My favourite Sunday lunch in Bristol. Worth the money very tasty and great puddings too. Big bar , kid friendly lots of indoor and waterfront space

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Visited On Friday, 01 June 2018

Slow, forgetful service and below average food for the price.

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Visited On Thursday, 24 May 2018

The dining room was understaffed: the service was pleasant and courteous, but very slow.

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Visited On Sunday, 27 May 2018

Came on the Michelin pub guide recommendation. There is a great terrace attached to an interesting Victorian building. The mussels starter was a definite highlight, found the mains bland and nothing to write home about. Would recommend for drinks in sunny weather.

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Restaurant Response

Thank you for the kind review, we hope to see you again soon for some more Mussels! Harriet General Manager

Responded On Thursday, 31 May 2018
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Visited On Sunday, 27 May 2018

Really excellent Sunday lunch and great service in a wonderful setting.

Reviewed On
Restaurant Response

Thank you for the positive feedback, we look forward to seeing you again for another Sunday Roast. Harriet General Manager

Responded On Thursday, 31 May 2018
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Visited On Thursday, 24 May 2018

Service was amazing and gin selection/knowledge was great.

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Visited On Tuesday, 22 May 2018

Everything was almost excellent, but we were kept waiting rather too long before orders were taken

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Visited On Thursday, 17 May 2018

Excellent food and service,

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Visited On Sunday, 13 May 2018

great service and food the gin of the day was pretty good too!

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Visited On Thursday, 10 May 2018

God food and service and nice atmosphere. I enjoy dining at The Pump House

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