Our Opening Times for Afternoon tea are between, 12:00-16:30, with 3 seating's
Seating 1 : 12:00 / 12:15 / 12:30
Seating 2 : 14:00 / 14:15 / 14:30
Seating 3 : 16:00 / 16:15 / 16:30
and Dinner 18:00 - 22:00.
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About Palm Court
The Palm Court is the heart and social hub of The Principal London. It’s a meeting point for hotel guests and visitors, and the ultimate relaxed space, with a double-height glass ceiling that floods the room with light, and lots of planting. Complementing this spirit of laid-back elegance, our service mixes nods to the past – such as drinks trolleys and afternoon tea — with on-trend details such as herb-infused cocktails, a focus on small producers for the Champagne list, and a specially commissioned tea set.
Having booked afternoon tea for two a number of weeks prior we were very disappointed that this had been superseded by a "Christmas Special" tea that had moved so far from the traditional type of afternoon tea it was hardly recognizable. Staff and service was very good but did little to compensate for the disappointment.
In general everything was fine. It was not warm and some kind of wind- draught happened. Due to my booking reservation I have requested for some additional requirements-via mail / but they were not communicated inside the team/ which was not very comfortable.
Atmosphere is great and the hotel is stunning. However the food was average, the festive afternoon tea food has too many items with cinnamon which becomes a bit sickening. We asked for more non-cinammon options but everything had the same aftertaste and we were told that the kitchen is open so everything can get cinnamon in it. Service was okay but not up to a luxury standard. Waiter was almost touching the food while explaining the options served which was disturbing. Overall it was a nice experience but for the same price I would recommend going somewhere else.
I had a wonderful Champagne Afternoon Tea with a friend for her birthday at the weekend and it was superb. Each course was delicate, very tasty and beautifully presented. The staff were all very friendly, helpful and attentive. Thank you very much for looking after us!
The six of us were seated at a round table, which was very convenient. Service was perfect and we enjoyed the selection of sandwiches, scones and pastry. Worth coming back!
Friendly reception; attentive, but not intrusive, service; interesting and varied selection in each 'course' of our afternoon tea. An impromptu guided tour of Fitz's Bar, which we were looking forward to visiting, but closed. We will definitely return there for a cocktail.
Was a surprise birthday present and it didn't disappoint, the atmosphere, staff and food definitely made it memorable!
Food and drink was lovely, the breakfast tea really nice. Only thing I will say was a bit weird for me was the quail egg at the beginning as I don’t like foamy textures so that wasn’t for me but the rest of the afternoon tea was lovely. Nice and quiet in there, so the staff are extra attentive. I did apply for an offer where you got a free glass of champagne online but it still let me book it for the 3rd nov, and when I got there they said it ran out on the 31st October which I wasn’t too happy about. If it was still being advertised I think it should have been honoured as we travelled a long way into London. Overall very nice.
A marvellous venue for our celebration. Your friendly staff, especially our waitress Monica, added enormously to the occasion. Thank you to all. Hope we'll be back soon
All good on the whole but note a lot lot of creamy desserts and not much cake. Ok if you prefer that. Slightly ruined by being charged £8 for a piece of cake to take home.
We were extremely happy with our Afternoon tea experience at the Palm Court. We received an outstanding professional and warm service from Veronica. She was knowledgeable about the food and her service was attentive, prompt and very kind. The Afternoon tea itself was very good as well. A flavoured truffle potato soup was served before the tea and it was divine. I ordered a Vegan afternoon tea for myself and really appreciated the effort to accommodate my special request. The Vegan scones were a bit crumbly and perhaps the recipe can be further improved. The Vegan sandwiches were nice but I recommend to add some more interesting ingredients...the tofu sandwich was very delicious though. We loved that we got offered different flavoured scones, I found this was a unique selling point. Furthermore we absolutely admired the new interior. The designer Tara Bernerd created a stunning atmosphere using different styles of seating units and while this creates an exclusivity for each dining areas, all elements are perfectly linked with the overall feel of calmness and sophistication. My guest and I also adored other elements like the tea pots, the crockery and the menu. One more thing I like to mention; I wanted to take away a nice memory and attempted to take a picture of my guest and me...while I was looking around to see if I can catch somebody's attention a kind gentlemen in a suite (I assume he was the restaurant manager) passed by and in fact he noticed that I was looking for somebody to take a picture of us, he said that he would be back in a second and help me with the picture. I was really impressed that he was so attentive, it shows a high level of emotional engagement and empathy. The service industry needs more people like this.... Many thanks for making our visit to the Palm Court so memorable. Sandra
Fantastic! Lovely atmosphere, so peaceful and you don't feel like you are in London anymore... Started with a delicious potato soup amuse bouche.. Then sandwiches - Very good! scones - camomile tea, chocolate, plain and citrus. A selection of cakes, perfect flavours and size.. We were very impressed overall with the tea and service. The tea is not traditional but that's what makes it fabulous! Cristiano looked after us and was so attentive and discreet.. We we also given a cake to celebrate our anniversary which was a lovely surprise.. The room is like an outdoor oasis with trees and beautiful rugs, lights and comfy chairs..
Service was very attentive. Every server who passed my table asked if I needed anything.
We were there for Afternoon Tea at the time, with a booking agreement paper, but the restaurant was closed. It was very strange. Nobody could tell us why it was closed and what is going on. There was no e-mail or message telling us something about closing of the restaurant bevore. Very strange! Sorry! Never ever again! Wir waren zum Afternnon Tea, zur Resevations Zeit vor Ort, mit der Bestätigungspapier, aber das Restaurant war geschlossen. Keiner wusste warum. Es stand nichts darüber im Internet und wir hatten keine E-Mail oder SMS diesbetreffend erhalten. Eine sehr komische Geschichte.
We had a lovely afternoon tea, excellent sandwiches, scones and particularly delicious tea. Thanks
This was excellent. The food was of the highest quality and presented us with unexpected flavour combinations that we really enjoyed. We would love to go back again
Lovely afternoon, delicious cakes and thanks for accommodating the 9-month twins. Stuart
The food, the service and atmosphere were fantastic. The only negative comment I have would be that we were sat on the low seats and table, which made it quite tricky to eat and drink at. Apart from that, I couldn't fault it.
I chose the moment to propose to the lady I love in which a member of your staff helped me without hesitation for which I am truly grateful
The most wonderful afternoon tea turned into an amazing evening. Couldn't have wished for a better weekend. Thank you so much to everyone.
Wonderful experience, kindly give our thanks to Alejandra who was wonderful.
Fabulous option for afternoon tea in central London. The space is gorgeous and the entire package is incredibly affordable, especially relative to other choices! Sandwiches, scones (lemon raisin was our fave!), and desserts, plus unlimited tea options. The service was top notch, thanks to our wonderful server Paulina. Highly recommended!
Lovely afternoon in beautiful surroundings, service was impeccable and friendly. And of course the scones very delicious!
A really great experience. Excellent staff and wonderful atmosphere. Hope to visit again soon. Loved the truffle & Melba toast starter - so light and flavoursome. Pastries were an absolute delight.
Absolutely stunning location, excellent service and fabulous food. Highly recommend to anyone seeking a superb afternoon tea experience at a grand old London hotel. We loved it!