The Palazzo

Bank House, 10 Grimshaw Street, Burnley, United Kingdom, BB11 2AS
Restaurant info
Opening Information

Open Daily from 12.00am until 10.00pm for food.
Bar open daily from 12.00am until late

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Tiered Restaurant
  • Gluten Free Available
  • Business Lunch
  • Children's Menu available

About The Palazzo

Lounge, wine & dine in our authentic Italian restaurant, set in the heart of Burnley. Open from 12.00am daily until late.

Cuisine: BBQ & Grill, Bistro, Child Friendly, Fine Dining, Mediterranean, Pasta, Pizza, Seafood, Set Menu, Sunday Lunch, Vegetarian, British, Cafe, Cocktails, Dessert, Fresh Salads, Italian, Salads, Tapas, Tearoom, Vegan
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
418
4 Stars:
161
3 Stars:
67
2 Stars:
31
1 Star:
11
Visited On Saturday, 16 November 2019

A perfect evening.

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Visited On Friday, 15 November 2019

Lovely staff nice service recommended

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Visited On Friday, 15 November 2019

Excellent meal asked for a drink from my table didn’t come so had to find another waiter to serve me waited a while but overall excellent

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Visited On Sunday, 10 November 2019

Gorgeous building. Staff very friendly and helpful. Lovely place to just go and have a cocktail or a drink too.

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Visited On Saturday, 09 November 2019

Visited the Palazzo restaurant many times, highly recommend! Always great food , good menu choice and the atmosphere lively! Staff always look after you and will definitely return! Thank you

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Visited On Saturday, 09 November 2019

Another great afternoon at the Palazzo, great service & food from Mauricio and the team. Always make us feel welcome. See you soon

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Visited On Wednesday, 06 November 2019

Enjoyed the atmosphere, and the food service was wonderfull hyley recommend

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Visited On Tuesday, 05 November 2019

Excellent service. Food was all ready at Pre-ordered time. Thank you.

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Visited On Friday, 25 October 2019

Just one small comment I let the staff know that it was for a 60th birthday they said they would sort something out but no nothing happened I thought maybe a small cake or drink would have been appreciated.

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Visited On Saturday, 26 October 2019

The shared starters were excellent. However 2 of the 6 main courses were cold. They were taken away and replaced with fresh dishes. This meant that we were not eating at the same time as our party.

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Visited On Thursday, 24 October 2019

This was the first time we have used this restaurant , The service was excellent as was the food . We will definitely be back next time we are in Burnley .

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Visited On Tuesday, 22 October 2019

T

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Visited On Sunday, 20 October 2019

Very enjoyable Sunday lunch. The goats cheese starter and the roast beef main were delicious. Excellent service.

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Visited On Saturday, 19 October 2019

Mains, starters and desserts all came out at staggered times. I appreciate it was quite busy but still it was quite a long wait time which was disappointing. Most meals were okay but some lacked in flavour particularly the Arancini and the pasta in the tagliatelle gamborini was undercooked. I had initially booked a table for two families to meet for the first time but the restaurant was really noisy. Had i have wanted a meal with a smaller party maybe maximum of 4 the restaurant would have suited well - beautiful building and most meals were delicious.

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Visited On Saturday, 19 October 2019

The food was good but not restaurant quality

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Visited On Saturday, 12 October 2019

We booked our table online. We clearly stated on the booking we had people with dietary requirements - dairy free etc. Our starters came out at different times - there was only 3 of us! We clearly stated dairy free when ordering our food on the night. Despite this the main dish arrived with cheese on it. When we pointed this out to the staff the male waiter lent over, prodded it and said he didn't think it was cheese. We disagreed as it clearly was. He then agreed to take it away "to check". We said we did not want to eat our mains separately as we had already had to do this with the starters. He said he would keep our mains warm - we did not want kept warm food. My drink order was incorrect. We had another staff member try to take away a drink not finished with. The male waiter again came and took away side plates by just leaning over and taking them without a word. When our mains eventually arrived again mine was just the original kept warm - pasta dish now soggy and stuck to the dish. Our evening was not good and the service we received was appalling. We complained and our bill was reduced to compensate us. Food allergies MUST be taken seriously! Lots more training is needed with the staff - a couple were OK but unfortunately ones dealing with us were not. I hope that what the gentleman said he was going to do on the night when we made our complaint is definitely put into practice because it desperately needs sorting out. Our evening out was ruined and a return visit is rather unlikely.

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Visited On Saturday, 12 October 2019

Lovely meal as always and they went out of their way to make it special for our daughter’s 16th Birthday.

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Visited On Friday, 04 October 2019

Lacks atmosphere, says authentic Italian, where are the Italian waiters when you first opened. They were good characters, full of warmth. Play some Italian music, put Italian nibbles on the tables. Food good but could be great. Liver chicken starter excellent dessert prifiteroles scrumptious.

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Visited On Sunday, 29 September 2019

Great food as always with great offers

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Visited On Saturday, 28 September 2019

Food was fantastic, plenty of choice. They ran out of wine glasses this was explained and we were given martini branded ones. Love a nice wine glass, so maybe buy some more from your supplier. Service was a bit slow and we had to wait ages for water. Personally I think more staff are needed. I'd recommend you though and we'd come back but mainly for the food. I'd give you 8/10

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Visited On Saturday, 28 September 2019

Class place to dine , great service, can't fault it

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Visited On Friday, 27 September 2019

A very friendly reception on arrival. Staff fully catered for our meal. Nothing too much trouble.

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Visited On Saturday, 21 September 2019

Superb food, service and atmosphere

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Visited On Thursday, 19 September 2019

Think I just had the best bowl of pasta ever!

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Visited On Thursday, 19 September 2019

Excellent food and service love dining at the Palazzo.

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