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The Palazzo

Bank House, 10 Grimshaw Street, Burnley, United Kingdom, BB11 2AS
Restaurant info
Opening Information

Open Daily from 12.00am until 10.00pm for food.
Bar open daily from 12.00am until late

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Tiered Restaurant
  • Gluten Free Available
  • Business Lunch
  • Children's Menu available

About The Palazzo

Lounge, wine & dine in our authentic Italian restaurant, set in the heart of Burnley. Open from 12.00am daily until late.

Cuisine: BBQ & Grill, Bistro, Child Friendly, Fine Dining, Mediterranean, Pasta, Pizza, Seafood, Set Menu, Sunday Lunch, Vegetarian, British, Cafe, Cocktails, Dessert, Fresh Salads, Italian, Salads, Tapas, Tearoom, Vegan
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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282
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123
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48
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25
1 Star:
9
Visited On Sunday, 20 May 2018

Lovley food, some accommodating and helpful staff.

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Visited On Friday, 18 May 2018

Lovely meal, great service.

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Visited On Monday, 14 May 2018

A fantastic meal for my sons birthday where he was made to feel special and the food was delicious and the service brilliant

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Visited On Sunday, 13 May 2018

Always a pleasure.

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Visited On Sunday, 13 May 2018

One of the best italian meals,i have experienced.The staff are well trained ,and attentive.I have now been to your restaurant on ten occasions,and have always been happy.Well done.

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Visited On Tuesday, 08 May 2018

staff lovely really made to feel welcome. Food was nice freshly made didnt have to wait ages for it to arrive .Would highly recomend .

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Visited On Saturday, 05 May 2018

A great family meal - thank you.

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Visited On Friday, 04 May 2018

Excellent food, excellent service

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Visited On Saturday, 28 April 2018

Lovely meal as always and fantastic service as always

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Visited On Saturday, 21 April 2018

.

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Visited On Saturday, 21 April 2018

Food is excellent highly recommend

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Visited On Saturday, 24 February 2018

We enjoyed our night! Lovely food! Will definitely be returning!

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Visited On Friday, 13 April 2018

Great meal again at Palazzo in Burnley. We have had a lot of meals here and all have been good with excellent service. Keep it up and we will keep returning. Reagrds Nigel

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Visited On Thursday, 05 April 2018

We visited palazzo 5/4/18 for our daughters 18th . Highly recommended, food was amazing , cocktails were delicious, staff 100% and I will be visiting again .

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Visited On Monday, 26 March 2018

Our food was quite good but the service was awful.

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Visited On Saturday, 24 March 2018

I can't complain about the food, but the service was horrendous, were do I start the people we're waiting for there starters . As for the mains they were bringing out mains that the party had not ordered , they were for the other table, when asked about this they blamed the chef then they blamed us for not communication with them, we had fobe a list for them ftom the menu They even got my wife order wrong with the wrong pizza. It seems that you could not cope with a big party which put a downer on my son's 18th As for the sweets you even got that wrong we only ordered 3 sweets and you sent them to the wrong table again and with all the stress you caused it made my wife be sick.

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Visited On Friday, 23 March 2018

Lovely pre-show meal.

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Visited On Thursday, 22 March 2018

I am happy to report that our party of 9 enjoyed lunch yesterday. The service , whilst still a little slow was the best I have experienced here and gives me hope that you are getting better. For me personally this was your last chance to improve the service. I have always enjoyed the food here and you are in such a good location that Burnley needs you to succeed. I shall return.....just one small point - you need to indicate that the lunch time dishes 2 for £12 are smaller portions. Perfect for many at lunch time and great value but can be disappointing for those with a larger appetite.

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Visited On Friday, 16 March 2018

Poor

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Visited On Friday, 16 March 2018

Had a lovely time and the food was great

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Visited On Saturday, 10 March 2018

We came for a 6 o'clock booking for my 7 year old nieces birthday. We chased drinks after 40 mins. We had starters then got brought the wrong meals after around another 40 mins. These were taken to the correct table and we had to wait again for our food. Further drinks were missed again so we asked for the bill. Throughout it all we advised we were unhappy but nothing was done. Finally bill came and we again advised we were unhappy to be given £10 off. Not the best birthday present we could have asked for. Won't return

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Visited On Sunday, 11 March 2018

I would rate 0 if possible. Absolutely shocking! You’ll find my full review on your Facebook page.

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Visited On Saturday, 10 March 2018

Pleasant and friendly staff. Excellent service. Great food. what’s not to like!

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Visited On Sunday, 11 March 2018

Our food was lovely, it arrived in a reasonable amount of time and the venue is pleasant. However, the service could have been much better. We had a table booked and we arrived early, so we went to the bar to order a drink where it took a long time to be served despite the bar area being quiet but once we were being served the bar tenders were polite and smiled. When we mentioned our booking, we were directed to the till area where I informed a gentleman that we had arrived but we were early and he told us to get a drink and that our table wouldn’t be long. Our table was booked for 15.45 so when the time got to 15.50 i asked a waitress if our table was ready. She checked and spoke to the gentleman who I had spoken to when we first arrived. He then indicated with his hand to follow him but he did not speak to us, so we followed him upstairs where he pointed to a table and put the menus onto it, then walked away before we had even sat down without saying a word. We were sat at the table for quite a while without being approached by anybody, so I asked a waitress who was passing by if we could order. She asked us to wait one minute, then a different gentleman dressed in a blue suit came to take our order. There was no greeting or smile, and he walked away once we had placed our order but he was helpful when we enquiries about drinks. Our drinks came quickly and the waiter was friendly. When our meal arrived we were originally brought the wrong side but the waiter apologised and promptly brought the correct side order. The waitress who asked if we had finished our food was rather abrupt and simply said ‘have you finished?’, interrupting our conversation with no courtesy. We were not informed of how to pay the bill, so we went downstairs and asked a waitress who was polite and friendly, and showed us to the till area where she waited patiently with us, but then she had to get back to her tables so she politely told me that the gentleman who was using the till at the time would sort our bill for us. This was the same gentleman who we had spoken to on arrival and had taken us to our table, again he did not attempt any conversation but he did say Thankyou after I had paid.

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Visited On Friday, 09 March 2018

The service was appalling. Booked a table for 7pm and upon arrival the table wasn’t ready, that took 15 minutes to sort out. Then when taking our order, they comepletely ignored one of our party and we had to ask the waiter back. When the main meal arrived they completely forgot about another persons main meal and had to make that quickly. Then when asking for the bill it took three attempts. Such a shame as the food was very nice.

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