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The Palazzo

Bank House, 10 Grimshaw Street, Burnley, United Kingdom, BB11 2AS
Restaurant info
Opening Information

Open Daily from 12.00am until 10.00pm for food.
Bar open daily from 12.00am until late

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Tiered Restaurant
  • Gluten Free Available
  • Business Lunch
  • Children's Menu available

About The Palazzo

Lounge, wine & dine in our authentic Italian restaurant, set in the heart of Burnley. Open from 12.00am daily until late.

Cuisine: BBQ & Grill, Bistro, Child Friendly, Fine Dining, Mediterranean, Pasta, Pizza, Seafood, Set Menu, Sunday Lunch, Vegetarian, British, Cafe, Cocktails, Dessert, Fresh Salads, Italian, Salads, Tapas, Tearoom, Vegan
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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26
1 Star:
10
Visited On Thursday, 16 August 2018

Food excellent. Waiters/waitresses pleasant and helpful. A very enjoyable experience.

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Visited On Thursday, 16 August 2018

Really enjoyed it, Pino a great host

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Visited On Tuesday, 14 August 2018

We got a very friendly welcome when we arrived, the food was amazing and the cocktails were brilliant, definitely need to visit again to try other things on the menu.the bar area is separate from the eating area so if you wanted to just have a drink that would be fine.

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Visited On Tuesday, 07 August 2018

The service can sometimes be slow and the some staff are not as friendly as others. Overall great food, we always come back for more and we did receive a great service from a young man - not sure of his name.

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Visited On Saturday, 04 August 2018

We had a couple of dishes that were incorrect in a party of 9 (one starter, one main). The staff were good and attentive. Would have liked to have seen the wine list rather than be offered a few different types verbally as it ended up costing me £20. Good night overall.

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Visited On Saturday, 04 August 2018

Great food, made my daughters birthday a real treat.

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Visited On Thursday, 02 August 2018

Very slow service on arrival. It took 20 mins before our drinks order was taken and 30 mins before our food order was taken (and that was only by badgering the poor staff). However the food was great albeit a little pricey.

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Visited On Saturday, 28 July 2018

First time visit with my wife.. what a lovely atmosphere inside a great venue.. very chilled .. ordered our drinks had time to chat before going into the restaurant which is very grand.. ordered .. food came which was lovely.. not rushed.. staff very polite and charming.. very well priced very impressed.. thank you for a lovely night will see you again soon...❤

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Visited On Saturday, 28 July 2018

Terrible, terrible service. Had to ask repetedly for things. Asked for tomato sauce to wait 15 mins for some for then to be told the server couldn't find it. Built up a large collection of empty glasses at the table, which the server ignored when they brought more drinks over and we had to ask them to take them for us and they were filling the table. Asked for no ice in drinks and got ice. Had to wait 1 1/2 hours between starter and main, larger tables who were seated way after we were got their food quicker and way before us. Food was ok, not brilliant. I could excuse the service if the food was brilliant but I was let down by both. Drinks were ok, again not brilliant. Had a few cocktails and they were very expensive and a real let down, again I wouldn't mind the price if they were good cocktails but they just weren't. It was our first visit here and we won't be returning, the service really let it down. I don't really have anything overly positive to say about the resturant. I have heard that the service is slow but decided to give the benefit of doubt, would not advise anybody to dine here.

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Visited On Thursday, 19 July 2018

Can highly recommend Palazzo. Food was delicious, made with quality ingredients & portions were generous. My mother loved being able to choose different guns & match them with different tonics! The bar area is fantastic & I will definitely visit again next time I’m in the area.

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Visited On Thursday, 26 July 2018

Drinks service is a little slow.

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Visited On Saturday, 21 July 2018

Very poor service both at the bar and in the dining room. The restaurant wasn't busy for a Saturday evening (not an encouraging sign!) Having been a number of times previously, the service has declined to the point where my main course was served almost 15 minutes after my husband received his. Service was rushed and erratic`. However,the poor waitress who served our table gets a 5 star rating, coping well unlike her stressed and erratic colleagues. The meal was heavily discounted as a result of our complaints, but it will be a very long time before we venture there again. The Palazzo has "lost its charm"!

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Visited On Saturday, 21 July 2018

.

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Visited On Saturday, 30 June 2018

We have been to the palazzo many a time and really enjoy it here, but on this occasion (even though it wasn’t busy) the staff didn’t know where to deliver the correct drinks to, nor the meals. Seems like they had some new staff but seemed like no one knew what they were doing :-(

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Visited On Tuesday, 26 June 2018

Had an excellent afternoon for my daughters 16th birthday the staff were excellent cannot find anything to criticise we all had a fantastic time. We expected smaller portions as it was a lunch time menu but they were ample. Deffinately be coming again

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Visited On Saturday, 23 June 2018

Amazing

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Visited On Saturday, 23 June 2018

Lovely relaxing atmosphere, will definitely be going again.

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Visited On Sunday, 17 June 2018

Unfortunately our experience was very poor and we left very disappointed. We were booked in at a quiet time of day and most tables were empty. However, service was so poor it ruined the meal entirely and even the food being very nice didn't rescue our experience. We were seated at our table for a long time before we were even brought menus then nobody came to take our order. it was not until a waiter started to clear a table next to us he seemed to notice we were sat with no food. I didn't keep a check but I would estimate we were sat for at least 30 minutes before our order was taken. We had two children on our table who were getting very grumpy by this point. we gave our order and eventually half the table received their starters. The kids did not get theirs and no waiters came near until the empty plates were being cleared. we were told they had been missed off the order. They eventually came and we received an apology, our waiter even said he would remove the two garlic pizzas from the bill. My husband paid the bill and on checking the receipt when we got home the garlic pizzas were still on there. Our waiter had apparently trapped his hand in the door and it did look very sore but he was obviously not fit to be serving and should have gone home. It was really disappointing particularly as we were there to treat our father for fathers day, I ended up having to apologise to our father for taking him to Palazzo which I hadn't expected I would have to do.

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Visited On Saturday, 16 June 2018

Food is amazing, lovely restaurant and service is fantastic, especially Roger our waiter he was great.

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Visited On Thursday, 14 June 2018

We had a lovely lunch for my daughter's birthday and you put a ramp down so my dad could access the premises, food and service wad excellent

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Visited On Friday, 08 June 2018

Very nice restaurant with good food and very pleasant staff. Service was somewhat lacking considering that most of the time we were in the restaurant the place was not busy. When placing our order we also asked for drinks. Bit late really, this should have been done first and we waited an age for the drinks to be served. Eventually food served which was good and then ordered a sweet.. Had to ask four times when it would be served. Not good.

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Visited On Thursday, 07 June 2018

Thank-you for a wonderful evening. The food was fantastic and the customer service was excellent. A big thank-you to the 'Maltezer' who served us and to all the rest of the staff.

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Visited On Saturday, 02 June 2018

Our waiter was very attentive at just the right level and the food was tasty and hot.

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Visited On Sunday, 27 May 2018

Great food and service, and the interior architecture is stunning,

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Visited On Friday, 25 May 2018

Staff were brilliant and friendly . Gorgeous place. Foods great !

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