12:00 - 23:00
- Free WiFi
- Outdoor Seating
- Families and Children Welcome
About The New Masons Bar & Grill
The New Masons Bar & Grill is a newly renovated friendly family run business with excellent cuisine and mouth watering drinks and cocktails. We take pride in our food menu, with some of the best chefs from the west midlands all working from our kitchen. Offering daily specials. We show all of the biggest Sports events. Children are more than welcome to dine with us.
Although a cold night there was a warm welcome. Great set up in the outside area. Service fab, staff friendly and attentive.
Poor choice on the menu..over priced for what we had and size of the portions
Great food and friendly staff!
Food was delicious and service was friendly. It was a horrible, cold wet day so more heaters could be supplied. Tables needed to be dried down more often and maybe some blankets to be provided.
Extremely slow service. Waited over 15 minutes for someone to take our drinks order. Waited 5 minutes for sauce, food was then cold by the time it came. And waited an additional 10 minutes for our side (dinner had been and gone) before giving up asking for the bill (demanding they remove the sides that never arrived from the billl) and leaving.
Unfortunately we waited almost two hours to receive our main dishes. I appreciate that there are limits with what is available with regards to kitchen staff and waiters, however at no point where we informed of the delay. Certainly wasn’t suitable when you have a hungry child with you. Hoping that when normal service resumes, things improve drastically.
Generally, I've never had issues here before. However, since returning post covid to the outdoor settings, I believe the whole experience has really dropped in quality. The food was still consistent and tasty. However, the service was shocking not for any reasons of the staff being rude, it was the fact that it seemed either really poorly run or they were understaffed that evening because from the looks of it, it wasn't that busy yet from when we placed our order it had taken an hour and 45 mins to arrive with this we we're extremely reluctant to order desert unfortunately.
Lovely beer garden as we arrived. However had no cocktails on offer only a couple of draught beers available. Also had to wait over an hour for our food to come to our table. Atmosphere would be better if there was any music playing and better heaters situated near the tables as they did not generate any heat.
Food was okay, nothing special. Service was diabolical. Waitress staff have no customer service skills at all. Waited 40mins for a drink and then the bill was given to us (without us requesting it) which made us feel unwelcome. Wouldn't recommend and definitely nicer places to go.
I would not return here
I appreciate unusual times but to send a meal back as it was served and to wait minimum 20 mins a time for a drink was a joke as it wasn’t that busy! I protest luch ended up eating alone
Amazing food and service but a little disappointed there was no cocktails on as this was one of the reasons I booked a table.
Wish we could of had a little longer at the table an hour and half was a little rushed as we didn’t get food that quick but over all was loverly
Lovely food but took a long time to order drinks and food and for them to come
Really nice set up and fast service
Food was beautiful, staff were lovely
Lovely outdoor seating area , food arrived really nice also. Well presented. Only minor issue was slow service and it’s only a small area, and not really much interaction from waitress staff. We sat at the front by the front of house hostess and I thought he was a lovely bloke he interacted with me and my partner a lot made us laugh. I didn’t catch his name but he is great for the place. It was an older man who greeted custom. My 2 stars are purely for the bloke.
Hi, I'm sorry to say that I was disappointed with The New Masons. The reasons for this are: The wait time for drinks. Didn't do the 2 for 1 cocktails deal, although its advertised on your website as every Thursday. Which is the day I visited. Had food served to us before we had been given knives and forks, then was told you had run out and had to go get them. Understandably this took a view minutes as someone had to get them from inside. But how can you run out in the first place? Surely you would see they were low. When given them there was no napkins. Also the additional wait time was a frustration as the food was obviously getting cold. Waiting for drinks and knives and forks was frustrating yet staff were just chatting away to eachother which just added to the frustration. Food wasn't bad although in my opinion expensive. Had a lamb kebab, lamb was tough, although tasty and just wasn't a huge portion size. However my partner had a burger which looked good and apparently tasted pretty good too. Heaters was next to useless. It was a cold night granted and obviously we are outdoor at the moment but yeah just seemed like an afterthought. The seating arrangement wasn't a highlight either. Uncomfortable benches and without a back on them really wouldn't be great for the older generations. However it wasnt all bad. Cocktails were nice and the sticky toffee pudding was very good. You had run out of passion fruit was can happen I accept but again just frustrating. I know that with the current situation it's tough and I do somewhat feel bad for writing this review, however if it was my business I'd want an honest review.
Doing their best with what they have, surroundings are nice, we had a starter which was excellent, mains were decent but the fries were tepid, assume due to long walk from the kitchen. Bill was wrong twice, resolved on the 3rd attempt.
Just overall lacks atmosphere however limited staff trying to do the best they can , plastic cups for a gin and tonic just does not cut it so would not go again and spend all that money for this kind of service
Lovely lunch with a friend
Took 40 minutes before someone came to order our drinks, even then we had to get up and tell someone. Then they bought two of our drinks out and left the other one sitting on the bar for 10 mins because we could see it and had to chase that up as well, then the food came out wrong, they had to then take it back and when it was brought out to us again it was cold. Maybe in normal circumstances things might be a little different but my experience for my first time there was very poor. Won’t be rushing to go there again in a hurry.