12pm to 9pm
- Free WiFi
- Families and Children Welcome
About The Master Builder's House Hotel
First time out for a meal and we weren't disappointed. Thank you for having us for my wife's birthday. Waiter was really accommodating and helpful
The weather and the outside elements are out of your control, hence the mark down on atmosphere, I was cold. The service however was a bit shoddy, the lady that waited on us, had trouble getting our order correct, we could not order via your QR code due to changes on the menu, so food was either ordered incorrectly or not ordered. There were no additional cutlery brought out for mains and ice creams where it was explained as a single scope came out as double scoops in one bowl instead of a single scoop in 2 bowls. Not a huge issue but it took a while to get it right.
Really lovely setting for lunch.... staff were great and the food was delicious....
Understand the online booking process for food and drink which is very useful if there aren’t enough staff serving- we ordered online but should have ordered via the team which would have been a lot quicker
We had a fabulous lunch - the food was delicious and the setting is always so tranquil. A much needed and much appreciated treat. Thank you!
Great service and atmosphere despite the fact that the weather was not great. We really enjoyed the food and had a great experience.
Oliver our server was personable, engaging and helpful. Our meal was tasty and surprisingly hot (excellent given the need to eat outdoors). We asked for bread the cassoulet but it was forgotten - a shame as it would have been good to sap up the sauce. A bit expensive but I guess you have to pay for the wonderful view too.
Had a lovely meal for 4 on Sunday evening. We sat under the covered area and with the heater on, it was fine. All the staff were friendly and the service was very efficient. The garden was lovely with views over the harbour. I would definitely recommend eating here or just sitting having a drink.
The setting food and atmosphere were great. However I was very disappointed that I had to ask 6 times for a bowl of chips for my daughter. I asked 2 different waiting staff 3 times each and on each occasion I was informed it will be '5 minutes' meanwhile we saw several plates of chips being taken past our table. My daughter at this point was very hungry and if I had some other item of food for her I would have just left and asked for a refund for the chips. However having come to a well established restaurant I did not feel this would be necessary. We had to wait well over an hour for the chips and I could also see other tables side orders had been missed. This was very disappointing and until I asked for the 6th time where the chips were and if they were ready and I could take them away I had to wait well over an hour for probably one of the easiest items on the menu to cook. As we had to Travel from Southampton I do not think I will make the journey again. It is a shame as the food was very nice, if only the same could be said for the service.
On line ordering did not work well. Difficult to log on and manage special requests. Food was good but portions of veg tiny two miniature stalks of purple sprouting broccoli was very mean.
Beautiful location and pleasant service but sadly the food was a let down. Chips were undercooked (soggy) and overall for price we have eaten far better elsewhere.
We had a lovely birthday lunch on the terrace. So relaxing and it was our puppy’s first visit to a restaurant and I felt that the venue was very dog friendly as advertised.
I made a reservation over the telephone. A week prior to the booking I had a voicemail to confirm my party was attending or the table would be cancelled. I phoned and confirmed, the table was already cancelled, they kindly rebooked for me. I was then phoned on the day of the booking and asked why I did not turn up to my booking. They had the incorrect time put down, I had an email, and spoke on the phone two times before the booking. I asked for a table in the igloo, and was told they weren’t getting igloos. On arrival they had them. Service was good, seated straight away, lovely atmosphere and beautiful surroundings. Drinks were good, food was average.
Beautiful and really tasty food
Lovely location, outside seating area is well equipped with great views.
Didn’t like using the app to order as less personal than a human being, however, it worked well. Food was delicious but as I said (quietly) to waiter it could do with being a bit hotter. Really enjoyed it and will be going back!
Lovely to be enjoying a meal out after all this time. Despite being a surprisingly chilly evening in early May we enjoyed a lovely meal enhanced by the blankets to keep us warm!
Vegetarian option of cauliflower was amazing as was the haddock.
We really enjoyed our lunch yesterday. The staff were wonderful and the meal excellent! We were able to borrow blankets and were sheltered from most of the gale force winds!! Thank you!
Very hospitable front of house, fantastic food and creativity from the Kitchen
Fabulous food, fabulous view.
Lovely location, staff and food
The ordering system was extremely easy and convenient, service was quick and the food was brilliant.
Lovely garden, good COVID safety measures and use off app for ordering. Great overall experience. Thank you
Place and staff lovely but out steak was not great at all both over cooked and not value fir money disappointed as I love the place