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The Lula Inn

149 Quay Street, Auckland City, New Zealand, 1010
Restaurant info
Opening Information

Monday - 11.30am - Late
Tuesday - 11.30am - Late
Wednesday - 11.30am - Late
Thursday - 11.30am - Late
Friday - 11.30am - Late
Saturday - 9.00am - Late
Sunday - 9.00am - Late

Facilities
  • Disabled Access
  • Free Wi-Fi
  • Alfresco Dining
Menus

About The Lula Inn

Kia Ora! Welcome to The Lula Inn a Sth.Pacific Eatery & Drinkery.

You’ll find us where the sea meets the shore, sat on the historic Princes Wharf in downtown Auckland, New Zealand. Down here on the edge of the ocean, in our miles-away-hideaway the food is fresh, local & made with love.

The folks are friendly & _the good times just keep-on-keeping-on.

So settle in & while-away some island time. Enjoy the ebb & flow of craft beers, gin cheers, eats, treats & chats. And then, as the sun sets & darkness falls, when it all gets a bit louder, a lot livelier & much dancier — stay on & stay late.

— x AROHA / LULAS x —

Cuisine: Modern New Zealand
Dress Code: Casual
Price point:
$ $ $ $ $

Availability

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5 Stars:
241
4 Stars:
76
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33
2 Stars:
19
1 Star:
9
Visited On Friday, 14 December 2018

Hi Lula Inn, Unfortunately my guests and I were not impressed by the experience we had with you on Friday evening. Upon arrival we were told that there were already customers at our tables/area despite having booked a space for 20-25 people 2 weeks in advance. After waiting 20 minutes and a number of glares from customers that were asked to move by your staff we were shown our tables. We were on the Oasis Deck and told that we were unable to order drinks from the bar closest to us as the singular waitress was there to serve the function inside. Once we were able to order drinks from the inside bar we have waited ~30 min for each round to be delivered. We do appreciate the effort put in to bringing us a bottle of bubbles to celebrate however the time it was taking for our group to be served drinks we collectively made the decision to leave and get dinner and further drinks elsewhere. It was clear that it was a busy night for you and the team that were there were doing their best. Unfortunately it seems this was not enough as they were not able to keep up and our reservation was not held for us. Regards,

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Visited On Tuesday, 18 December 2018

Great atmosphere however service was very disappointing. We had four members of staff walk past us and ignore us when we arrived (did not even comment to let us know someone would be with us shortly). Secondly the ordering process was inefficient (i.e one waiter couldn’t take a drinks order for us as she only did ‘food’, had to go and track down a second waiter for us - commonsense would suggest she just take the order and pass it on to the relevant person as she was already speaking to us) and delivery was very slow, took over 20 mins for a drink to arrive at the table. The meal was ok, however pretty average for the price. I would not be likely to recommend.

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Visited On Tuesday, 18 December 2018

Great setting, shame about the service which was the worst we have ever had. The time it took for the food to come out 1.5 hours was too long with no explanation why and it was lunchtime and not busy. Some items ordered were missing. Overall a very bad experience and would not recommend or come back.

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Visited On Saturday, 15 December 2018

Great service, friendly staff, we all had a lovely time! Thank you

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Visited On Tuesday, 18 December 2018

We waited 30 minutes to order our food (we had to call someone) and then one hour and a half to get our food which we decided we were going to get take away because it was getting too late - very disappointed!

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Visited On Tuesday, 18 December 2018

The waitress who served us was really friendly & nice, prompt and accurate. When we arrived, there was no one to great at wait here point and felt ignored, and there was a 45 minute wait on food. Food was nice when it arrived. Gorgeous views

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Visited On Monday, 17 December 2018

We enjoyed the view but unfortunately the service and food was terrible. We had to chase plates we have ordered as staff had forgotten. We were served the incorrect food three times. We all (10 customers) felt the the quality of food was low and not fresh another. Everything tasted old and stale. We had a mixed variety of food and diestrary requirement which was not meet. We enjoyed our drink but unfortablet the staff were not that helpful during the day. It was strange as we were the first hug group in the restaurant and had made a booking a while back. When we arrived that the venue for our 11.30 we were told the venue was closed even though there were other customers inside. It was a very strange experience and sadly I will not recommend or return.

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Visited On Saturday, 15 December 2018

Bloody amazing!! Had such a great time, will definitely be back, fastest I've ever been drunk before haha and food was delicious!

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Visited On Sunday, 16 December 2018

Service and food was amazing, however when I booked online at the time of my booking, the prices on the menu were still $44.50. I was disappointed to have found out ON THE DAY by seeing the menu, that the prices had changed to $47.50. I was not notified of this change at all especially considering I booked while it was $44.50 for 19 people and so it was very inconvenient for me as people had transferred $44.50 prior to the event into my bank account, but it ended up being short and I had to pay $57 from my own money for everyone else as it was abrupt and no one knew of this change.

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Visited On Wednesday, 12 December 2018

We came as a small group on our 1hr lunch break and food took 45mins from the time we ordered. The waitress did tell us that it would be half an hour when she took our order, but if we'd known previously that there were several large lunch parties that would affect the ability to deliver our order in a timely fashion, we would not have come on this day.

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Visited On Saturday, 15 December 2018

We usually really enjoy our time at Lula Inn however the service this time was so bad! We arrived at 3.45 and it was pretty quiet and it took 20 minutes for our first drinks to arrive, which were a beer and a glass of wine. When our friends arrived they too ordered beer and a couple bottles of wine which took another 30 minutes. We saw it sitting on the bar and all of the waiters were standing around talking to each other by the bar, 4 or 5 of them. We then ordered food from the grazing menu, which we had asked if we could order off the main menu including the pizzas and were told no and then the table next to us received pizzas. One of our friends waited an hour for his meal which had been missed off the order. We had asked for ketchup which never came. Overall, just very disappointed with our evening unfortunately as we love the atmosphere.

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Visited On Sunday, 16 December 2018

Had an awesome time. Service, drinks, and atmosphere was perfect! The only thing we thought was most of our eggs were over cooked in our Bennys and the toast was very over done, but saying that, it was still delicious and yummy! Would 100% come back again.

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Visited On Sunday, 16 December 2018

We had a wonderful time at the Lula Inn! The staff were super attentive and friendly. I have already booked my next visit!

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Visited On Saturday, 15 December 2018

Yuuuummy food, good service, friendly staff, the place is big, not squeezed, we can breath and the prices for the food is fabulous, so affordable 👍🏻👍🏻👍🏻

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Visited On Saturday, 15 December 2018

Great service, awesome DJ on the day we attended. Would recommend highly to others.

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Visited On Saturday, 15 December 2018

Great place to go and have drinks with friends!!

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Visited On Friday, 30 November 2018

Poor service and awful food. Booked in 15 people for a dinner at 7:30pm, didn't get appetizers until 9:20pm and mains did not come out until after 10pm - even though we were told to have a set menu because it would be quicker. Half the food was cold and all of it was over cooked and dry. Were offered two complimentary bottles of prosecco which we were then charged for. Made a complaint and some money was taken off the bill with the manager just stating they had overbooked. Other tables were complaining as well. My 30th celebration was completely ruined from this experience. Will never return and never recommend.

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Visited On Wednesday, 12 December 2018

Fantastic evening thanks

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Visited On Saturday, 08 December 2018

I'm quite an easy person to please, however I was not impressed with the lackluster service. I was looking forward to the atmosphere and service, but I was sadly disappointed.

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Visited On Tuesday, 11 December 2018

Georgina (our event planner) was really helpful and easy to deal with. Everything went smoothly and we had lots of positive comments from our guests. Thanks heaps for everything! It was a great event and you made it so easy for me :) Would highly recommend The Lula Inn to others.

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Visited On Tuesday, 11 December 2018

Wasn’t a great experience today. Was told there was a 40 minute wait on food due to events. However there were two very small groups and the rest of the restaurant was very quiet and service was pretty rubbish. We ordered a combination of small and large plates and the time between some dishes was too long. Normally very happy with service and food but today was below average.

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Visited On Saturday, 08 December 2018

Staff were amazing. Food was great.

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Visited On Saturday, 08 December 2018

We had a fun time but the food took forever to arrive

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Visited On Sunday, 09 December 2018

Had a few issues with the service. We often found our drinks were empty and not being refilled despite it being a bottomless brunch - only had 2 drinks within the first hour. Also, two people from my group had their orders come out wrong. They didn’t make them pay for their food in the end but they went up to the staff and said they would be happy to have the “wrong” food to save time but they said it was too late, yet it took another 40 minutes for them to get their original order. The manager on duty was great but the staff were rather rude. It felt like they didn’t want to be there and were doing the bare minimum it terms of their jobs. When someone from my group asked for a refill on our drinks as everyone’s was empty, she smiled and nodded but then just turned her head and rolled her eyes in the process. Overall the idea and the venue itself were great, but my experience was let down by the staff.

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Visited On Sunday, 09 December 2018

Awesome service by all, especially Nancy, never left our glasses empty, food was absolutely delicious, was loving the music!!! Going to find any excuse to be back!!

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