Breakfast: 7.00 - 10.00
Monday - Saturday: 12.00 - 14.30
Sunday Carvery :12.00 - 16.00
Monday - Sunday: 18.00 - 21.30
Breakfast: 7.00 - 10.00
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About The Loft Restaurant
The Loft Restaurant.....reflects tradition and heritage.
The intimate atmosphere, enhanced by the beamed features, provide an ideal setting for that 'Special Occasion' or quiet romantic meal. Many of the timbers originated from an old wharf warehouse on the waterfront of Cardiff docks.
Something particular ... Special dietary requirements, children's menu or a Vegetarian option we will have something for you.
What we Cater for? Birthday & Engagement Parties, Weddings up to 40-50 people, All anniversaries or just a family gathering.
service of food in carvary was very slow took ages for more roast potatoes and veg to arrive and food was not very Warm.starters of prawn cocktail very poor about 10 prawns rest was lettuce
Very enjoyable afternoon Very attentive and welcoming service and the quality of food...and drinks was first class Highly recommended
Just wish there was more STAFF and some home made scones and fresh cream but overall truly nice thank you
It was lovely.
Just recommended to a friend who is joining you next week. I will definately return.
staff were really friendly and helpful great refurnished of hotel definitely go back again
Disappointed with the sandwich fillings , wasnt given a choice , very expensive for what we received , wouldn't consider afternoon tea again . Place beautiful, service was great and friendly surroundings, but very disappointed with afternoon tea .
Nice Venue and friendly staff (although a bit rushed off their feet). The afternoon was below average though: Sandwiches were good but a bit stale. The main issue were the cakes. Every single item on there (macaroons, eclairs, cupcakes, bara brith and scones were clearly bought in and not made by anybody on the premises.If I go to a well established hotel I expect that a scone is baked fresh on the premises and not taken out a package and put on a plate and served stale. Served with clotted cream and real jam would be nice, but it was synthetic cream and a super sweet jam substitute. The cupcakes just had the outside wrapper removed and places on top of the tear. Overall not a bad afternoon tea, but nothing to rave about and if I want something shop bought on my plate I dont need to spend extra money on going out - I just buy it myself.
Would definitely recommend. Plenty of sandwiches and cakes. Lovely.
Service was really unacceptable- we waited 1hr for our starter and the waiting staff seemed to gave no idea about what to do or what to prioritise. A shame as the food was good.
I have emailed your management team directly. Yet again, too slow to reply
Staff was wonderful, afternoon tea was lovely, would have been nice just to have a few crips to accompany sandwichs. Had a lovely few hours.
We had a Groupon afternoon tea. We were welcomed and escorted to our table. The waitress was attentive. We were offered an additional top up of tea and coffee. The food was plentiful and ate in a relaxed atmosphere. There was no urgency for us to leave and we were left to enjoy. I would return to try their carvery and other menu's.
Lovely afternoon tea , plenty of choice , staff were really friendly and helpful, was a lovely afternoon for my friends birthday
The 3 course meal was delicious. Both presentation and quality of food was 5*. The waiter service made the experience even more enjoyable. Extremely polite and very quick service. I would highly recommend dinning in this restaurant. You will not be disappointed. Thank you Heritage Park for a lovely evening. Look forward to returning soon x
The staff were great. The sandwiches were lovely not a fan of salmon. The scones fell apart and reminded me of shop bought ones and I could tell the mini chocolate elcairs were frozen because when I bit into 1 it was abit frozen still and the cupcakes were to strong rather them plain with a flavoured buttercream icing. The tea and coffee were lovely had plenty and got offered more.
Went here for afternoon tea,the food was very nice and plentiful,but it was very noisy as we were seated within the bar area where others were not eating just drinking,so spoiled the occasion slightly. Would’ve preferred to be away from the bar and in the actual restaurant part of the hotel.
Found the smell of the carvery a little off putting, would have preferred to have been seated away from people eating carvery. Staff were not very attentive - had to keep asking staff for items instead of them checking to see if everything was ok eg teaspoons, more tea and coffee. Food itself was fine.
Very pleased with every member of staff we met,polite,friendly,helpful and made our afternoon tea a very pleasant one,beverage refills and good value for money,lovely selection of sweet and savoury,thank you for a quality spent afternoon,will definitely be returning and recommend.
Bought a afternoon tea voucher off groupon. Hotel is lovely and new, afternoon tea was fab will definitely be going again
The overall experience in the Loft restaurant was lovely, they accommodated a dairy and a food allergy without any fuss (we had noted during booking there were allergies). However, the services was very slow, even for a sunday and there did not seem to be enough staff to run the carvery and the tea room. Overall a lovely afternoon tea just poor service from staffing levels.
Great selection of sandwiches & cakes. Great portions. Excellent service from staff. Attentive & offered refills. Quiet as just after new year so atmosphere a bit lacking - we were only people in restaurant. Well worth a visit -looks like lovely, friendly hotel
I don’t know where to start. Was an amazing experience from start to finish. The food was pleantyful and delicious. The staff were very friendly and helpful. I will definitely be returning soon. It’s nice to have such lovely places on our doorstep. I would most definitely recommend as would the other 11 who attended with me. Thank you to all the staff on duty.