The Good Luck Coconut

39 Jellicoe Street, Auckland, New Zealand, 1010
Restaurant info
Opening Information

Wed-Sun: 12:30pm - late

Mon-Tue: Closed

Facilities
  • Alfresco Dining
Menus

About The Good Luck Coconut

Live on island time at The Good Luck Coconut, with a tiki bar serving up tropical delights. Demonstrating a winning combination of top quality food in a relaxed vibe, the Pacific-Asian eatery is perfect for a catch-up over bites and drinks, or an after-work affair. Dine on ribs and sweet potato bread for the table and you take in the waterfront view.

Cuisine: International, Modern Asian
Dress Code: Smart Casual
Price point:
$ $ $ $ $

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Visited On Tuesday, 13 November 2018

Lovely atmosphere and casual vibe. Menu seems a big limited, and further explantation required on menu about some dishes. Ordered the karaage fried chicken which came in small or large but was not asked what size I wanted. Server/Chef decided I was having the larger size. Found out on the bill.

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Visited On Monday, 12 November 2018

Took my mother for lunch, we were both delighted with the style of the restaurant and the service, The menu was original and presented beautifully., tasted great too.

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Hi, We're so glad you enjoyed your lunch with us and hope to see you again. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Great tiki bar vibe, music and decor but service wasn't great. Although there were a lot of staff around it took over 2 minutes before we were acknowledged and greeted when we showed up and then it took a long while to get water and a waiter to take drinks/food order. The food itself was tasty but slightly small portions. Overall I would come here again for the atmosphere but if the service doesn't improve it would be the last.

Reviewed On
Restaurant Response

Hi, Your feedback is appreciated and we apologise for wait you experienced during your visit. We will be looking at the menu concerns you raised as it is important people feel well fed and are getting value for money. On the operational and service side, we found ourselves with five times the amount of customers than we were resourced for, well above any forecasts. We brought on what staff we could but it wasn’t near enough to cope with this level of increase. This is by no means an excuse for a poor experience, but only to say that it we were working as hard as could to resolve the situation. That aside, we are taking all feedback seriously and you can rest assured we will be continuing to work hard over these coming days to make changes in order to provide an experience that we can be proud of and that customers will enjoy. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Sunday, 11 November 2018

Asian not necessarily Japanese however it would have been good to have at least one saki offered as an option to wine with the meal. Some of the sharing dishes were rather small considering we ordered the larger sized ones each time. Would hate to see a small plate! Service, decor and buzz are great.

Reviewed On
Restaurant Response

Hi, Thanks for your feedback - we are taking this all on board and will be making some changes to the menu structure this week. We hope to see you again some time. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Food and cocktails were amazing. Unfortunately the service was below average. There was no communication between the staff and nobody seemed to know what they were doing. We had the wrong order bought to our table a couple of times and our plates weren't cleared . So we sat there for a fair amount of time and had to ask someone to clear our table. There was also a very very long wait for our food. I will be back. Only because the food was good. Definitely need to work on the communication of the staff members. Thank you

Reviewed On
Restaurant Response

Hi, Thanks so much for your feedback - it is appreciated and we apologise for not providing you with a less than excellent experience. The points you raised are being worked on as we speak. When you visited, we suddenly found ourselves with five times the amount of customers than we were resourced for, well above any forecasts. We brought on what staff we could but it wasn’t near enough to cope with this level of increase. This is by no means an excuse for your poor experience, but only to say that we were working as hard as could to resolve an unanticipated situation. Despite our efforts, our staffing resource was completely overwhelmed. The net result was the poor service you and others experienced which we can only apologise for. As a result, we are working extremely hard to correct these issues to ensure that we are able to provide our customers with a level of experience that they not only expect from us, but also one that they will enjoy. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Sunday, 11 November 2018

Very friendly service. The waitstaff were lovely. Portions run a bit small for sharing/price nevertheless food was delicious! Great ambience to bring friends to.

Reviewed On
Restaurant Response

Hi, We appreciate the feedback and are in the process of reviewing our menu as it's important that customers feel well fed and are getting value for money. We hope to see you again some time soon. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Two weeks since opening and its a shambolic mess. Considering you emailed us to come and try the restraurant you are inviting regular customers of One Tree Grill & Little Jimmy and therefore jeapodising your reputation. Waited 30 minutes for our first drink. 45 min wait for our first plate, kebab was burnt. I had to ask three times for where our food was and took over and hour and half to bring it to the table. People were complaining about their food not turning up, became so farcical that customer were stopping the waiters and taking the food just to get something. Customers had empty drink glasses, nobody offering drinks, everyone had to ask. Twice they bought three plates to our table that weren't ours. People arriving after us good their food before us, they even ate and left before us. Final complaint resulted in our order finally been bought to our table. Candles not lit on table, toilet bins overflowing with paper towels. Clearly an issue in the kitchen and on the floor with resource. Two weeks into opening these issues should be long sorted out. We eat at your other two restaurants at least several times a week so we are good customers. We also eat out and travel a lot so we are well versed in understanding good food and service globally. That would be the worst meal and service we have ever had anywhere in the world and completely undermines the great work you do in your other restaurants. The people at the table next to us is regular at your other restuarants and she was so embarrassed given she had bought a guest and had talked up the experience she expected to find. I appreciate the offer of not charging us for our mains but that does little to remove the memory of a terrible experience and terrible is understating our experience.

Reviewed On
Restaurant Response

Hi, We appreciate your feedback and apologise for the less than excellent experience you had during your visit. Please know that we take this feedback seriously. Beginning Friday last week we suddenly found ourselves with five times the amount of customers than we were resourced for, well above any forecasts. We brought on what staff we could but it wasn’t near enough to cope with this level of increase. This is by no means an excuse for your poor experience, but only to say that we were working as hard as could to resolve an unanticipated situation. Despite our efforts, our staffing resource was completely overwhelmed. The net result was the poor service you and others experienced which we can only apologise for. As a result, we are working extremely hard to correct these issues to ensure that we are able to provide our customers with a level of experience that they not only expect from us, but also one that they will enjoy. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

We loved your fitout! The food & drinks were good although a bit pricey. The service was very slow but we think it was your first Saturday so you’re still finding your feet. We will be back!

Reviewed On
Restaurant Response

Hi, Many thanks for your feedback. It is appreciated and we are definitely working on the points you have raised. A lot of effort is going in to improving us operationally for when we are inundated with customers as well as our menu structure. We hope that any of your future visits will find us a much improved in this regards. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

The food was delicious and it was great to have the opportunity to try some new foods. We loved the pork ribs and the crab sliders. The menu is set up for sharing food which adds to the relaxed and chilled out atmosphere of the restaurant. There was also a great selection of cocktails. The dishes are priced on the higher end of the scale, for the portion sizes, but everything is to a high standard.

Reviewed On
Restaurant Response

Hi, Thank you for your feedback. We are glad you enjoyed your time with us. We are actually in the process of reviewing our menu as it is important customers feel they being well fed and getting value for money so you will notice some changes when you next come in. We look forward to seeing you again in the future. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Sunday, 11 November 2018

Beautiful food will be eating here again!

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Visited On Saturday, 10 November 2018

There was a bit of chaos and we were left unattended at the front door for a long time. Once seated everything was fine. Lots of whole food to enjoy. Beautifully presented, but serving size was a little mean for the price tag.

Reviewed On
Restaurant Response

Hi, Thank you for your feedback, it is appreciated. We are currently looking at the menu concerns you raised and will be making some changes as it is important people feel well fed and are getting value for money. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Warm genuine welcome from staff upon arrival. Attentive & quick turn around on qaulity cocktails - despite being slammed from walk up crowd around 6.45pm...great decor; very tidy & well serviced restrooms. Definitely coming back! Ubered to venue. Recommend you book a online.

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Restaurant Response

Hi, We are pleased you had a great time with us and look forward to seeing you again some time soon. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

A beautiful new venue. We love Little Jimmy so had high hopes. Your staff were lovely but the service was so painfully slow. We had been at the restaurant for an hour before our first courses arrived. Also it was freezing! You might consider getting some over head heaters installed. Maybe reduce the number of tables you serve food to until you iron out the kinks. The kitchen were obviously slammed. It was also a little worrying the staff didn’t know the table numbers. Hope you work things out!

Reviewed On
Restaurant Response

Hi, We appreciate your feedback and apologise for the less than excellent experience you had during your visit. Please know that we take this feedback seriously. Beginning Friday last week we suddenly found ourselves with five times the amount of customers than we were resourced for, well above any forecasts. We brought on what staff we could but it wasn’t near enough to cope with this level of increase. This is by no means an excuse for your poor experience, but only to say that we were working as hard as could to resolve an unanticipated situation. Despite our efforts, our staffing resource was completely overwhelmed. The net result was the poor service you and others experienced which we can only apologise for. As a result, we are working extremely hard to correct these issues to ensure that we are able to provide our customers with a level of experience that they not only expect from us, but also one that they will enjoy. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

We throughly enjoyed our evening. The food was cooked perfectly. The place was extremely busy, and the service was ok but a bit frantic. We will defiantly return.

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Restaurant Response

Hi, Thank you for your positive feedback and we hope to see you again some time. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

The service was bad. Food took 40 min to arrive. No one asked us for another drink when we finished the first one. Too many staff but not sure that they are doing. Disappointing.

Reviewed On
Restaurant Response

Hi, We appreciate your feedback and want to apologise for the inadequate level of service. When you visited, we found ourselves well in excess of the customers we were resourced for and as a result it affected all aspects of our service markedly. Despite trying to add additional resource, we were unable to recover the situation. This is by no means an excuse for poor experience, but only to say that it we were working as hard as could to resolve it. Rest assured we take all feedback seriously. As a result, we are working hard this week to make changes in order to provide an experience that we can be proud of and that customers will enjoy. Kind Regards The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Really enjoyed our meal, will definitely return and recommend to friends.

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Hi, Thank you for your feedback. We are glad you enjoyed your visit with us. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Saturday, 10 November 2018

Great value for money with the One Tree Grill $50 voucher. Not so good without but probably just about ok. The king prawn starter was very nice but tiny.

Reviewed On
Restaurant Response

Hi, Thanks for your feedback. We are looking at the menu concerns you raised as it is important people feel well fed and are getting value for money. Rest assured we are working hard over these coming days to make changes in order to provide a menu that better meets expectation. Thanks The Good Luck Coconut

Responded On Monday, 12 November 2018
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Visited On Friday, 09 November 2018

Delicious food which was well priced.

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Visited On Sunday, 04 November 2018

Excellent food and service, thank you.

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Visited On Saturday, 03 November 2018

Fun, fresh and vibrant. 🍸💕🌴

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Visited On Thursday, 25 October 2018

The Good Luck Coconut is amazing. The place looks incredible. The flavours of the food available were out of this world. Amazing experience, highly recommend a visit to this place.

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