Brandshatch Place Hotel & Spa

5 Brands Hatch Road, Fawkham, United Kingdom, DA38NQ
Restaurant info
Opening Information

Lunch: 12.30pm – 2pm
Dinner: 7pm – 9.30pm

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
  • Easy Access
  • Business Lunch
  • Accommodation
  • Bar
  • Swimming Pool
  • Event Space

About Brandshatch Place Hotel & Spa

To us, dining is all about fresh ingredients prepared with craft, care and creativity and that means a regular change of dishes to match the seasons. As you may expect from the Garden of England, our dining is all about regional flavours and seasonal ingredients. With its creative blend of modern British influences, it is a true highlight of any visit. To accompany your meal, make a selection from the wine list – our experienced team will be happy to offer advice.

Afternoon Tea is served daily 1.00-4.30pm

Cuisine: British, Afternoon Tea, Fine Dining, Sunday Lunch
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
65
4 Stars:
24
3 Stars:
12
2 Stars:
2
1 Star:
9
Visited On Tuesday, 10 December 2019

Afternoon tea was excellent 🍰☕

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Visited On Tuesday, 03 December 2019

A very nice afternoon spent here with family.

Reviewed On
Restaurant Response

Dear Ms Purves, Thank you for your feedback. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 30 November 2019

Had a lovely relaxing afternoon catching up with good friends in an ideal location. Staff friendly and attentive while not being too over-bearing. Will definitely be booking again.

Reviewed On
Restaurant Response

Dear Mrs Sturges, Thank you for such kind words of feedback. The team are always happy when I share these with them and we all look forward to seeing you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 30 November 2019

Lovely afternoon tea with great Champagne.

Reviewed On
Restaurant Response

Dear Ms Gunner, It is always great to get feedback and even more so when someone has an enjoyable time with us. We do hope we get the opportunity to see you again in the future. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Tuesday, 26 November 2019

We had a lovely afternoon tea.

Reviewed On
Restaurant Response

Dear Mrs Pickering, Thank you for your kind words. We hope to see you again in the future. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Monday, 25 November 2019

Excellent service from friendly staff, did not feel rushed at all and the table was in a really good place. Food and drink was good.

Reviewed On
Restaurant Response

Dear Mr Birley, Thank you for the feedback, I will ensure this is shared with the team and kitchen. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Sunday, 24 November 2019

Everyone was lovely and attentive. We really enjoyed our afternoon tea and will definitely be back!

Reviewed On
Restaurant Response

Dear Mrs Campbell, We look forward to seeing you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 23 November 2019

Afternoon tea - loved the 241 deal . But the atmosphere and decor could have been far more intimate . Having been to Chilston Park two weeks earlier we were keen to see if the afternoon tea here was was good . Service and quality of food certainly were however I was disappointed by the lack of intimacy . It was a busy day with a wedding and birthday party on at same time and it was quite raucous in the other room. It’s a shame the doors were nit shut so that the noise was contained . In addition just sitting side by side at a big table is nit the best for an afternoon tea but this was my only complaint .

Reviewed On
Restaurant Response

Dear Mrs Friend, Thank you for your feedback as it helps us continue to improve our service to you as a guest. All of our Hotels are very different but I have shared your comments with the team and it is something we will start to look at when we have any other events during this time. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Sunday, 17 November 2019

Having previously visited another Hand Picked hotel I chose your hotel to celebrate my niece’s special birthday. Overall the service was very poor and I was very disappointed with the experience. We waited 15mins before being asked what we wanted to drink- despite there being 4 members of staff standing chatting by the kitchen/till area. We weren’t welcomed in any way. The first and only words were ‘What tea do you want’. When the food arrived it was put on the table without any communication or explanation. The standard of the food was variable- with some sandwiches a little dry or with minimal filling. Scones were delicious but some cakes were a little soggy as if defrosted. Staff toward the end of service were more personable but that felt too little too late.

Reviewed On
Restaurant Response

Dear Mrs Dinnage, Thank you for your feedback. This is clearly not the standards I expect of my team and have spoken with them at length regards my expectations, as well as our guests. Please accept my apologies and we hope we get to see you again to offer you a much better experience. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Tuesday, 12 November 2019

Everything really good. However, at the end, I asked if I could take the remaining cakes home with me. I was given a box to do it myself. The plate should have been taken away and the box with cakes inside returned to me. That would be good customer service.

Reviewed On
Restaurant Response

Dear Mrs Day, Thank you for your feedback and we are glad you enjoyed your time with us. I have passed your comment onto our Restaurant & Bar Manager to action with the team. We are always looking at ways to improve service for both our new and previous customers, so thank you. We look forward to welcoming you back soon. Kind regards, Mark Stanley Operations Manager

Responded On Thursday, 14 November 2019
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Visited On Saturday, 09 November 2019

Brilliant afternoon tea for my mums birthday. Great customer service.

Reviewed On
Restaurant Response

Dear Holly, Thank you for your lovely comment, we're glad you had an enjoyable experience and hope to see you again soon! Kindest regards, Toby Ives Restaurant & Bar Manager

Responded On Monday, 11 November 2019
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Visited On Sunday, 03 November 2019

Good service and lovely food

Reviewed On
Restaurant Response

Dear Mr Theodorou, Thank you for your comments. Regards, Mark Stanley Operations Manager

Responded On Tuesday, 05 November 2019
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Visited On Saturday, 02 November 2019

We have been coming to Brands Hatch place for over 25 years and we have always found it excellent. Good food and friendly service.

Reviewed On
Restaurant Response

Dear Mr Greaves, It is always pleasing to read comments such as your's when a guest has been coming for many years. I will ensure I share your feedback with the rest of the team. Kind regards, Mark Stanley Operations Manager

Responded On Tuesday, 05 November 2019
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Visited On Monday, 28 October 2019

Went to Brandshstch place hotel for afternoon tea, the food was well presented and absolutely delicious, the staff were friendly and attentive with out being intrusive atmosphere in the dining room was just right so relaxing could take your time to enjoy and savour the experience. Can't wait to return.

Reviewed On
Restaurant Response

Dear Mrs Pilson, Thank you for your kind words and I will ensure they are passed onto the team. Kind regards, Mark Stanley Operations Manager

Responded On Tuesday, 05 November 2019
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Visited On Sunday, 27 October 2019

Staff did not appear to understand what afternoon tea was all about Only three tables in use but service extremely slow Tea cold Great shame as this was a birthday treat

Reviewed On
Restaurant Response

Dear Mr Baldock, Thank you for your feedback and we apologise we did not meet your expectations. Your comments help us to improve the service we offer to all guests both old & new. If you would like to discuss this further please do not hesitate to email me on: [email protected] Kind regards, Mark Stanley Operations Manager

Responded On Tuesday, 29 October 2019
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Visited On Sunday, 27 October 2019

Service was great at first, but once our food came up, there were no offers for more drinks and we had to ask after waiting for a while. Staff however were very friendly and polite We booked as there was a 2 for 1 deal but got charged full price including a champagne upgrade which was listed as standard for the day. Food was nice, but not exceptional.

Reviewed On
Restaurant Response

Dear Miss Palfrey, Thank you for your feedback. I will share your comments with my team and reiterate the level of attention to detail needed to ensure we meet our guests expectations every time. We hope to see you again in the future. Kind regards, Mark Stanley Operations Manager

Responded On Tuesday, 29 October 2019
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Visited On Saturday, 26 October 2019

Lovely afternoon tea, gluten free requirements well catered for.

Reviewed On
Restaurant Response

Dear Miss Gillis, Thank you for your feedback and we look forward to seeing you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Tuesday, 29 October 2019
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Visited On Monday, 21 October 2019

Lovely savoury afternoon tea.

Reviewed On
Restaurant Response

Dear Lisa, Glad you had a great time and we look forward to seeing you again. Kind regards, Mark Stanley Operations Manager

Responded On Thursday, 24 October 2019
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Visited On Thursday, 10 October 2019

Lovely food, sandwiches were nice & fresh. Loved the warm scones.

Reviewed On
Restaurant Response

Dear Kelly, Thank you for your lovely comments and I am glad you enjoyed your time with us. We hope to welcome you back in the future. Kind regards Peter

Responded On Friday, 18 October 2019
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Visited On Thursday, 10 October 2019

We regularly visit here for afternoon teas, spa days and spa breaks. Me and my cousin love it, it feels like a second home! Always a lovely experience.

Reviewed On
Restaurant Response

Dear Natalie, Thank you for your lovely comments and we like hearing its like your second home. We hope to welcome you home again soon. Kind regards Peter

Responded On Friday, 18 October 2019
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Visited On Saturday, 05 October 2019

Service so so slow and basic, long wait for order to be taken. Starters arrived quickly but over an hour wait for main course. Once the main courses arrived they had to both be sent back as one steak was raw and the other was over cooked. Long wait to have them re cooked. Staff didn’t seem to have any sort of leadership or direction.

Reviewed On
Restaurant Response

Dear Mr Smith, Thank you for you feedback, this has been passed to our operations manager to investigate and will be in contact with you shortly. Kind regards Peter

Responded On Friday, 18 October 2019
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Visited On Sunday, 06 October 2019

Lovely afternoon tea, I cant wait to have my wedding here in a couple of years time.

Reviewed On
Restaurant Response

Dear Emma, Thank you for your lovely review and we will look forward to hosting your special day. Peter

Responded On Tuesday, 08 October 2019
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Visited On Sunday, 29 September 2019

Food and service at Brandshatch was fantastic. Small issue with reservation time was fixed but getting hold of a mover of staff to discuss was incredibly difficult.

Reviewed On
Restaurant Response

Dear Dr Von der Goltz, Thank you for your feedback and I am pleased overall you enjoyed your time with us and I will feedback to the team. Kind regards Peter

Responded On Tuesday, 01 October 2019
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Visited On Wednesday, 25 September 2019

We had to wait 15 minutes for two glasses of champagne. The bread used for the sandwiches was not as fresh as it could have been. Service was non-existent; after being served our sandwiches, scones, etc, we never again saw the server. There were no other staff around so we couldn't ask for extra sandwiches or fresh tea. I even had to search for someone to deal with our payment. All in all, a very disappointing experience and way below the standard we have come to expect of Hand Picked Hotels.

Reviewed On
Restaurant Response

Dear Mr Meadley, Thank you for completing your feedback and I am sorry to hear about your visit. Our Operations Manager Mark is going to look into this and contact you directly. Kind regards Peter

Responded On Monday, 30 September 2019
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Visited On Sunday, 22 September 2019

Fantastic food and service for a special family birthday lunch. Faultless!!!!👌

Reviewed On
Restaurant Response

Dear Mrs Knowler, Thank you for your lovely feedback and I am pleased you enjoyed your time with us and we hope to welcom you back in the future. Kind regards Peter

Responded On Tuesday, 24 September 2019
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