Brandshatch Place Hotel & Spa

5 Brands Hatch Road, Fawkham, United Kingdom, DA38NQ
Restaurant info
Opening Information

Lunch: 12.30pm – 2pm
Dinner: 7pm – 9.30pm

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
  • Easy Access
  • Business Lunch
  • Accommodation
  • Bar
  • Swimming Pool
  • Event Space

About Brandshatch Place Hotel & Spa

To us, dining is all about fresh ingredients prepared with craft, care and creativity and that means a regular change of dishes to match the seasons. As you may expect from the Garden of England, our dining is all about regional flavours and seasonal ingredients. With its creative blend of modern British influences, it is a true highlight of any visit. To accompany your meal, make a selection from the wine list – our experienced team will be happy to offer advice.

Afternoon Tea is served daily 1.00-4.30pm

Cuisine: British, Afternoon Tea, Fine Dining, Sunday Lunch
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
69
4 Stars:
28
3 Stars:
13
2 Stars:
6
1 Star:
9
Visited On Sunday, 19 January 2020

It's a shame you no longer talk us through the sandwiches and pastries. also, it's a shame that you don't provide the tea brewing timers like you used to for the different teas great service though!

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Visited On Sunday, 19 January 2020

Champagne afternoon tea was lovely and the waiting staff very pleasant. As we were on a 2 for 1 deal the value was exceptional. A couple of small downsides, one of the menus on the table was dirty on the inside and the coat rack fell over when I went to collect my coat. Small issues but surprising at a hotel of this standard.

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Visited On Thursday, 16 January 2020

Booked afternoon tea to celebrate my mothers 91st birthday along with family members including a wheelchair bound family member. Access for the wheelchair was very easy and staff were very helpful. The waitress was very professional and also very helpful and ensured we had a lovely afternoon.

Reviewed On
Restaurant Response

Dear Mrs Mooney, Thank you for the feedback I will ensure this is passed onto the team. We hope we have the opportunity to look after you again in the future. Regards, Mark Stanley Operations Manager

Responded On Saturday, 18 January 2020
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Visited On Wednesday, 15 January 2020

It was a lovely afternoon tea for my mum 85 th birthday and she loved it as it was a surprised xx

Reviewed On
Restaurant Response

Dear Mrs Ball, We are so glad your mum had a great time and we all send our belated birthday wishes. Regards, Mark Stanley Operations Manager

Responded On Saturday, 18 January 2020
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Visited On Monday, 13 January 2020

Bread was stale scones were hard didn't like pastries. Expect Ed Victoria sponge fruit cake etc

Reviewed On
Restaurant Response

Dear Ms Ware, Our apologies we did not met your expectations on this occasion. I will speak with the team in charge on this day and check with the kitchen regards your feedback. All feedback helps us improve our service & quality to both new and old guests. Regards, Mark Stanley Operations Manager

Responded On Saturday, 18 January 2020
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Visited On Saturday, 11 January 2020

Chloe who served us for both evening meal and afternoon tea was excellent and a credit to Brands Hatch Place Hotel.

Reviewed On
Restaurant Response

Dear Mrs Sadler, Thank you for your kind words and I have passed on your comments to Chloe personally. Regards, Mark Stanley Operations Manager

Responded On Saturday, 18 January 2020
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Visited On Sunday, 12 January 2020

We have been to Brandshatch Place before and that is why I booked for us to treat my sister for her 60th. Unfortunately the service was very sketchy, once our pots of tea and cake stand were delivered we didn’t see anyone until we asked for the bill. No timing of the tea no refills. I did mention it was my sisters 60th but nothing, not even a candle on one of the cakes. A shame, quite disappointing.

Reviewed On
Restaurant Response

Dear Mrs Avery, Please accept my apologises for the service you received. I will ensure this is passed onto my heads of departments so they can look at ways to improve these types of standards. Regards, Mark Stanley Operations Manager

Responded On Wednesday, 15 January 2020
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Visited On Friday, 10 January 2020

A nice experience, the service was very good the young lady who served us couldn’t have been more helpful. I would come again and recommend this to friends and family.

Reviewed On
Restaurant Response

Dear Mrs Cox, I am glad we met with your expectations and we look forward to seeing you again soon. Regards, Mark Stanley Operations Manager

Responded On Wednesday, 15 January 2020
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Visited On Friday, 10 January 2020

Dining at Brands Hatch Place is certainly an enjoyable experience but the menu could be a little more imaginative and change rather more often. Linen table cloths would have enhanced the ambience but the staff were friendly, competent and attentive.

Reviewed On
Restaurant Response

Dear Mr Harrison, Thank you for your constructive feedback. We do hope to be making some changes to our present menu soon, as we have just had a new Head Chef start with us last week. I will also pass on your kind words onto the team. Regards, Mark Stanley Operations Manager

Responded On Wednesday, 15 January 2020
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Visited On Wednesday, 08 January 2020

The young lady that served us was lovely and friendly and attentive always checking we had everything we needed. we also went and looked at the spa area as we thought we may do a spa day in the future the ladies there were very helpful and showed us round the place and explained everything to us. all in all a very good experience. Thank you

Reviewed On
Restaurant Response

Dear Mrs Gilbert, Thank you for such positive comments. We would love to welcome you back for a Spa Day so please let us know once you have booked. Regards, Mark Stanley Operations Manager

Responded On Wednesday, 15 January 2020
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Visited On Sunday, 05 January 2020

Thet went the extra mile with my 85 year old mother and complied with all our requests

Reviewed On
Restaurant Response

Dear Mrs Austin, It is always nice to read such positive feedback. Thank you. Regards, Mark Stanley Operations Manager

Responded On Wednesday, 15 January 2020
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Visited On Saturday, 04 January 2020

Poor service with our afternoon tea, restaurant was empty and plenty of staff but service was slow and tea items were missing. Lacked ambience for a special 80th birthday.

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Visited On Friday, 27 December 2019

Afternoon tea was quite good despite the floor still being covered in breakfast mess including straws bits of Danish pastry etc when we mentioned it we were told They had had a very busy breakfast time obviously the hoover had broken as nobody had bothered to clean the floor

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Visited On Tuesday, 10 December 2019

Afternoon tea was excellent 🍰☕

Reviewed On
Restaurant Response

Dear Miss Oseman, Thank you for your kind words. We do hope we have the opportunity of looking after you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Wednesday, 18 December 2019
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Visited On Tuesday, 03 December 2019

A very nice afternoon spent here with family.

Reviewed On
Restaurant Response

Dear Ms Purves, Thank you for your feedback. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 30 November 2019

Had a lovely relaxing afternoon catching up with good friends in an ideal location. Staff friendly and attentive while not being too over-bearing. Will definitely be booking again.

Reviewed On
Restaurant Response

Dear Mrs Sturges, Thank you for such kind words of feedback. The team are always happy when I share these with them and we all look forward to seeing you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 30 November 2019

Lovely afternoon tea with great Champagne.

Reviewed On
Restaurant Response

Dear Ms Gunner, It is always great to get feedback and even more so when someone has an enjoyable time with us. We do hope we get the opportunity to see you again in the future. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Tuesday, 26 November 2019

We had a lovely afternoon tea.

Reviewed On
Restaurant Response

Dear Mrs Pickering, Thank you for your kind words. We hope to see you again in the future. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Monday, 25 November 2019

Excellent service from friendly staff, did not feel rushed at all and the table was in a really good place. Food and drink was good.

Reviewed On
Restaurant Response

Dear Mr Birley, Thank you for the feedback, I will ensure this is shared with the team and kitchen. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Sunday, 24 November 2019

Everyone was lovely and attentive. We really enjoyed our afternoon tea and will definitely be back!

Reviewed On
Restaurant Response

Dear Mrs Campbell, We look forward to seeing you again soon. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Saturday, 23 November 2019

Afternoon tea - loved the 241 deal . But the atmosphere and decor could have been far more intimate . Having been to Chilston Park two weeks earlier we were keen to see if the afternoon tea here was was good . Service and quality of food certainly were however I was disappointed by the lack of intimacy . It was a busy day with a wedding and birthday party on at same time and it was quite raucous in the other room. It’s a shame the doors were nit shut so that the noise was contained . In addition just sitting side by side at a big table is nit the best for an afternoon tea but this was my only complaint .

Reviewed On
Restaurant Response

Dear Mrs Friend, Thank you for your feedback as it helps us continue to improve our service to you as a guest. All of our Hotels are very different but I have shared your comments with the team and it is something we will start to look at when we have any other events during this time. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Sunday, 17 November 2019

Having previously visited another Hand Picked hotel I chose your hotel to celebrate my niece’s special birthday. Overall the service was very poor and I was very disappointed with the experience. We waited 15mins before being asked what we wanted to drink- despite there being 4 members of staff standing chatting by the kitchen/till area. We weren’t welcomed in any way. The first and only words were ‘What tea do you want’. When the food arrived it was put on the table without any communication or explanation. The standard of the food was variable- with some sandwiches a little dry or with minimal filling. Scones were delicious but some cakes were a little soggy as if defrosted. Staff toward the end of service were more personable but that felt too little too late.

Reviewed On
Restaurant Response

Dear Mrs Dinnage, Thank you for your feedback. This is clearly not the standards I expect of my team and have spoken with them at length regards my expectations, as well as our guests. Please accept my apologies and we hope we get to see you again to offer you a much better experience. Kind regards, Mark Stanley Operations Manager

Responded On Sunday, 08 December 2019
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Visited On Tuesday, 12 November 2019

Everything really good. However, at the end, I asked if I could take the remaining cakes home with me. I was given a box to do it myself. The plate should have been taken away and the box with cakes inside returned to me. That would be good customer service.

Reviewed On
Restaurant Response

Dear Mrs Day, Thank you for your feedback and we are glad you enjoyed your time with us. I have passed your comment onto our Restaurant & Bar Manager to action with the team. We are always looking at ways to improve service for both our new and previous customers, so thank you. We look forward to welcoming you back soon. Kind regards, Mark Stanley Operations Manager

Responded On Thursday, 14 November 2019
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Visited On Saturday, 09 November 2019

Brilliant afternoon tea for my mums birthday. Great customer service.

Reviewed On
Restaurant Response

Dear Holly, Thank you for your lovely comment, we're glad you had an enjoyable experience and hope to see you again soon! Kindest regards, Toby Ives Restaurant & Bar Manager

Responded On Monday, 11 November 2019
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Visited On Sunday, 03 November 2019

Good service and lovely food

Reviewed On
Restaurant Response

Dear Mr Theodorou, Thank you for your comments. Regards, Mark Stanley Operations Manager

Responded On Tuesday, 05 November 2019
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