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Norton House Hotel - Brasserie

Ingliston, Edinburgh, United Kingdom, EH28 8LX
Restaurant info
Opening Information

Monday to Friday 12:00 to 14:00
Saturday & Sunday 12:30 to 14:30
Monday to Sunday 18:00 to 21:30
Afternoon tea from 12:00 to 18:00 everyday.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Bar
  • Accommodation
  • Business Lunch
  • Gluten Free Available

About Norton House Hotel - Brasserie

Contemporary Brasserie serving comfort food with a modern twist.

Cuisine: European, British
Dress Code: Casual,Dressed for Dining
Price point:
£ £ £ £ £

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Visited On Sunday, 31 March 2019

We had a lovely time celebrating our first anniversary at the brasserie after getting married at Norton last year, the food and service was excellent just what we remember. We will definitely be back for years to come!

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Visited On Monday, 25 March 2019

We had a very pleasant afternoon lunch

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Visited On Sunday, 24 March 2019

Worst experience. We loved Norton House but this occasion it was appalling in every way. Staff didn’t care, were slow and didn’t ask once if things were ok with the meal which they was not ok at all. One meal wasn’t touched at all it was so bad. Had to get up three times to get attention. It was Sunday lunch and truly was awful. It seemed staff needed training as they were unaware. Too many faults to write. Shame, it is is lovely setting and we loved it here but based on this experience I’ll never return.

Reviewed On
Restaurant Response

Dear Mrs Cook, Thank you for taking the time to post your review, I was disappointed to read the feedback provided about your recent experience in the Brasserie and would welcome the opportunity to discuss this with you in greater detail. I would be grateful if you could provide me with a contact number and convenient time to call. My direct email address is [email protected] Best regards Michael Sanchez Operations Manager Norton House Hotel and Spa

Responded On Wednesday, 27 March 2019
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Visited On Thursday, 21 March 2019

The food was excellent and the service was very good

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Visited On Tuesday, 12 March 2019

Mum and I had an amazing time for my birthday! The staff were amazing! Thank you very much to the Restaurant Staff who were brilliant! The meals we had were excellent and really good value. All staff made such a fuss as it was my Birthday. Can’t wait to go back.

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Visited On Wednesday, 06 March 2019

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Visited On Saturday, 02 March 2019

We have stayed many times at the hotel but were disappointed on Saturday as the service on the restaurant wasn’t great. We had starters then waited 45 minutes for our mains. We were going to order desserts but got left with the menus for 15 minutes so decided against it as we weren’t sure how long the desserts would take to arrive. This is very different to our normal dining experience.

Reviewed On
Restaurant Response

Thank you very much for posting your review. Please let me apologise for speed of service on your latest visit to our Brasserie. I would welcome the chance to discuss your visit more thoroughly and I would be grateful if you could provide me with a contact telephone number and convenient time to call. My direct email is [email protected] Best regards Michael Sanchez Operations Manager

Responded On Friday, 08 March 2019
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Visited On Saturday, 02 March 2019

Options for vegetarians limited.

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Restaurant Response

Thank you for taking the time to post your review. Please be assured that your feedback with regards to vegetarian options will be reviewed with the Kitchen team so we can review our menu offering at the next menu change. We hope that you will visit us again in the future and if you would like to make a booking please visit www.handpickedhotels.co.uk/nortonhouse or call us on 0131 333 6415 so we can assist you further

Responded On Friday, 08 March 2019
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Visited On Thursday, 28 February 2019

Unfortunately the dinner service was very poor. I stayed here about 7 years ago and could not fault it but the restaurant is now run by very inexperienced staff which led to a rather unpleasant and extremely protracted dining experience. I profusely apologised to my guest vowing not to return.

Reviewed On
Restaurant Response

Thank you for taking the time to post your review. Please let me apologise for your recent dining experience. I would welcome the chance to discuss your visit more thoroughly and I would be grateful if you could provide me with a contact telephone number and convenient time to call. My direct email is [email protected] Best regards Michael Sanchez Operations Manager Norton House Hotel & Spa

Responded On Friday, 08 March 2019
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Visited On Thursday, 28 February 2019

Ambience, staff and service First class. Smoked salmon the best I`ve tasted - and I like smoked salmon. For lunch at £29, however, to be offered two courses with main choice restricted to Chicken,Fish or Gnocchi and no Sweet at all offered, was disappointing.

Reviewed On
Restaurant Response

Dear Mr Foster, Thank you for taking the time to post your review. I was disappointed to read the feedback about your recent experience and would welcome the opportunity to discuss this with you in more detail. I would be grateful if you could provide me with a contract telephone number and convenient time to call. My direct email is [email protected] Best regards Michael Sanchez Operations Manager

Responded On Friday, 08 March 2019
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