Norton House Hotel - Brasserie

Ingliston, Edinburgh, United Kingdom, EH28 8LX
Restaurant info
Opening Information

Monday to Friday 12:00 to 14:00
Saturday & Sunday 12:30 to 14:30
Monday to Sunday 18:00 to 21:30
Afternoon tea from 12:00 to 18:00 everyday.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Bar
  • Accommodation
  • Business Lunch
  • Gluten Free Available

About Norton House Hotel - Brasserie

Contemporary Brasserie serving comfort food with a modern twist.

Cuisine: European, British
Dress Code: Casual,Dressed for Dining
Price point:
£ £ £ £ £

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Visited On Saturday, 20 July 2019

Thoroughly pleasant afternoon with lunch and drinks...and sunshine! The young lads serving were terrific - polite, efficient and very pleasant, a credit to the hotel.

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Visited On Friday, 12 July 2019

Food delicious, better than expected Dining room lacks character, feels a bit like a chain restaurant

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Visited On Sunday, 30 June 2019

Celebrated my parents 50th wedding anniversary with a lovely meal with family. Thoroughly enjoyed the evening and the food was delicious!

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Visited On Sunday, 30 June 2019

Fantastic 3 course Sunday lunch, service could not be faulted.

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Visited On Sunday, 16 June 2019

Food fantastic

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Visited On Thursday, 06 June 2019

Marek and his team were the perfect hosts with5 star service and attention to detailmakibg our lunch relaxed and enjoyable. 10/10 !

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Visited On Monday, 27 May 2019

Slight problem with the bill

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Visited On Sunday, 26 May 2019

We have been dining regularly since we held our wedding here in 2010. Always friendly and helpful staff with excellent service and quality food.

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Visited On Saturday, 25 May 2019

I object to the 10% added to my bill for service. I do not like having to say to take the 10% off. If I CHOOSE to tip I will give it to the server I want to give it to.

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Visited On Saturday, 18 May 2019

The service was terrible we had to wait for a while in between courses. We were a table of five, they brought two desserts eventually had to ask for the other desserts.

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Visited On Friday, 17 May 2019

Waiter took time to ask if anchovies were an allergy or just not palatable when we asked for no anchovies in Caesar salad.

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Visited On Wednesday, 08 May 2019

Would prefer instead of a service charge the cost was just on the food / drink

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Visited On Thursday, 02 May 2019

Sorry, but this did not live up to expectations. The restaurant was dull and had no character. Service was friendly but extremely slow. Food did not show any flair or imagination and the portions were very small - not good value for money even with Groupon voucher.

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Visited On Friday, 03 May 2019

Although this was a Groupon meal, the service provided by the staff was all that would be expected of the Norton House Hotel. She was very considerate and advise us of a large group of diners who were coming in for a buffet, in case we wished to move seat. The food was excellent, particularly the smoked salmon with capers and pickled veg. Would definitely return for a meal from the main menu.

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Visited On Sunday, 28 April 2019

Fantastic food yet again. Still one of my favourite places to eat as something a bit special.

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Visited On Friday, 26 April 2019

Great lunch and service

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Visited On Thursday, 18 April 2019

We had a very enjoyable evening dining at The Brasserie. The food was wonderful as well as the setting in which we ate.

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Visited On Sunday, 31 March 2019

We had a lovely time celebrating our first anniversary at the brasserie after getting married at Norton last year, the food and service was excellent just what we remember. We will definitely be back for years to come!

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Visited On Monday, 25 March 2019

We had a very pleasant afternoon lunch

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Visited On Sunday, 24 March 2019

Worst experience. We loved Norton House but this occasion it was appalling in every way. Staff didn’t care, were slow and didn’t ask once if things were ok with the meal which they was not ok at all. One meal wasn’t touched at all it was so bad. Had to get up three times to get attention. It was Sunday lunch and truly was awful. It seemed staff needed training as they were unaware. Too many faults to write. Shame, it is is lovely setting and we loved it here but based on this experience I’ll never return.

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Restaurant Response

Dear Mrs Cook, Thank you for taking the time to post your review, I was disappointed to read the feedback provided about your recent experience in the Brasserie and would welcome the opportunity to discuss this with you in greater detail. I would be grateful if you could provide me with a contact number and convenient time to call. My direct email address is [email protected] Best regards Michael Sanchez Operations Manager Norton House Hotel and Spa

Responded On Wednesday, 27 March 2019
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Visited On Thursday, 21 March 2019

The food was excellent and the service was very good

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Visited On Tuesday, 12 March 2019

Mum and I had an amazing time for my birthday! The staff were amazing! Thank you very much to the Restaurant Staff who were brilliant! The meals we had were excellent and really good value. All staff made such a fuss as it was my Birthday. Can’t wait to go back.

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Visited On Wednesday, 06 March 2019

.

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Visited On Saturday, 02 March 2019

We have stayed many times at the hotel but were disappointed on Saturday as the service on the restaurant wasn’t great. We had starters then waited 45 minutes for our mains. We were going to order desserts but got left with the menus for 15 minutes so decided against it as we weren’t sure how long the desserts would take to arrive. This is very different to our normal dining experience.

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Restaurant Response

Thank you very much for posting your review. Please let me apologise for speed of service on your latest visit to our Brasserie. I would welcome the chance to discuss your visit more thoroughly and I would be grateful if you could provide me with a contact telephone number and convenient time to call. My direct email is [email protected] Best regards Michael Sanchez Operations Manager

Responded On Friday, 08 March 2019
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Visited On Saturday, 02 March 2019

Options for vegetarians limited.

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Restaurant Response

Thank you for taking the time to post your review. Please be assured that your feedback with regards to vegetarian options will be reviewed with the Kitchen team so we can review our menu offering at the next menu change. We hope that you will visit us again in the future and if you would like to make a booking please visit www.handpickedhotels.co.uk/nortonhouse or call us on 0131 333 6415 so we can assist you further

Responded On Friday, 08 March 2019
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