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TGI Fridays UK West Quay

Level 2, West Quay South, Southampton, United Kingdom, S015 1DE
Restaurant info
Opening Information

Mon - 12:00-23:00
Tue - 12:00-23:00
Wed - 12:00-23:00
Thu - 12:00-23:00
Fri - 12:00-23:00
Sat - 13:00-23:00
Sun - 13:00-22:30

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
Menus

About TGI Fridays UK West Quay

TGI Fridays Westquay is a family-friendly eatery that's perfect for everything from quick bites to laid back meals. Plush leather booths are ideal for cosy meet ups, while the bar serves up all kinds of world beers and unique cocktails. Satisfying even the heftiest appetites, TGI Fridays draws diners in with its fun American twists and wonderfully warm welcome. Join us in the Westquay shopping centre.
Big, bold American flavours freshly made in house served up every day. Choose from the sweet, smoky taste of their famous Jack Daniel’s glaze smothered onto dishes throughout the menu. Enjoy jam- packed juicy burgers along with some fresh hot sandwiches and a wide variety of flavourful appetizers. Signature steak grills and the fantastic range of fall off the bone pork ribs are a must have when visiting TGI Fridays.
Famed for its fantastic drinks selection, guests at TGI Friday's can challenge bar tenders to rustle up a mix from its 500-strong cocktail list, like the classic strawberry daiquiri, or the signature raspberry-spiked Haymarket. Ultimate thick shakes, Cooling slushes, chilled beers and wines are also on offer.
Leave room for freshly prepared desserts like the brownie obsession, chocolate fudge fixation and the cookie dough sundae.

Cuisine: American
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
164
4 Stars:
107
3 Stars:
74
2 Stars:
77
1 Star:
44
Visited On Saturday, 13 April 2019

Absolutely appalling service. I wanted to tell the manager but couldn’t wait to leave. Visited on Saturday night (family of 4) and having been shown to our table with menus we were not offered a drink. Having been sat for 20 minutes we went to the bar to ask if we could order drinks. 5 mins later the waiter arrived. Food was ok. Chips cold but rectified by the waitress. Finished our meals and sat there for 30 mins with our dirty plates in front of us. We planned to have a desert but no one came to ask if we would like one. In the end we asked for our bill and left. Absolutely appalling. 6.30 on a Saturday night (restaurant not full) and to have to keep asking for things is not acceptable having spent over £80 on 3 adult meals and one child’s meal (plus 5 soft drinks and 2 beers). We would have spent more if we’d have been offered the opportunity. I would suggest you speak to all the staff working on Saturday evening upstairs and tell them they need to up their game. We certainly would not return and I would tell anyone I knew to avoid as well. Many nice places in West Quay...

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Visited On Thursday, 11 April 2019

I had pre booked this table for my friends birthday and the table wasn’t set up on arrival. I also found the staff rude and unhelpful and service was slow despite there only being 4 other tables. Food and cocktails were very nice.

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Visited On Saturday, 06 April 2019

DONT GO HERE IF YOU HAVE ALLERGIES. Such a disappointment! Booked table for part of jen night. Only ordered pudding and drinks thankfully otherwise it couldv been more of a disaster! Service was awful, kept being brought food which we didnt order, maybe they just wanted to scoff some fries themselves in the kitchen. They started off well when ordering for some with allergies, however the lactose free desert came half filled and clearly had whipped cream in which had been scraped out, however it was still around the sides. Got it replaced and still not convinced other sauces etc did not have lactose in them, however gladly my friend had more of an intolerance rather than full allergy otherwise the night would have ended in a trip to the hospital. Only a slight apology was given when given the replacement desert, and no discount given. Another friend was given their cocktail which was at the high price range and appeared to come in a nice glass, however when this arrived it came in a tumbler and was half filled. When the quality was questioned to the staff they were very unapologetic and confrontational and kept repeating this was their procedure. They did offer to fill the rest with juice however this would have ruined the taste. Maybe they should invest in smaller glasses to make it appear a bit better value for money. Other deserts came in for of sundaes which hardly, if at all, rreached the top of the glasses. Really disappointed with quality. Also our waitress was bragging about scamming the government by getting money, doesnt give a good impression, it wasnt just the government she was scamming with her poor service. Also asked for jug of water got table,etc which didnt arrive. Overall, would not recommend, disappointed completely. Shane because had been here once before and thought service was better.

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Restaurant Response

I'm sorry to hear about the poor experience you recieved during your visit. Your feedback regarding the desserts will be getting looked into as TGI Fridays takes pride in our Allergen procedure so things like the whipped cream scenario should not have happened at all! Regarding the cocktail, as I'm sure you can appreciate, on busy nights when cocktails are on a roll, glassware can run out so other glasses sometimes have to be used which can make the measurements look off! All of our cocktails are made to a specific recipe which in turn are married up with a specific glass. All this being said, I am truly sorry for the lack of experience you recieved and hope you decide to give us another chance so we can show you a true TGI Fridays experience.

Responded On Tuesday, 09 April 2019
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Visited On Saturday, 06 April 2019

Thank goodness this wasn't our first time as we would not return again.service was a nightmare.we had to keep asking for more drinks,that is not right and the waiter should check regularly.our waiter left half through and I feel out of politeness he should have told us who would be taking over and looking after us....or.....the new waitress should have introduced herself. our food came out at all different times,some of it was cold as it had been sat up on the top for a while. The service was not good at all.we eat out a lot and we expect a lot better. The manager was very good and listened to us and seemed to care which was nice. We have been a few times before and it's always been good.not sure what was going on this time.

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Visited On Saturday, 06 April 2019

Great meal

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Visited On Friday, 05 April 2019

Very good service

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Visited On Thursday, 04 April 2019

Due to the size of the venue the atmosphere was not as good as the other Southampton TGI fridays. Even though the food was amazing, we the service was actually too fast, as we put on cutlery down from starter the main arrived and they tried to empty table same time as putting down the mains. Also we were asked three times if we had finished even though we were still eating. Felt very rushed, we was in and out in 45min for 2 courses and drinks. While we enjoy good service this did make us feel very full at the end of the meal!

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Visited On Wednesday, 03 April 2019

A really nice place to eat and socialise, would have given a 5 star rating but unfortunately it was very cold as it is situated by the row of spinning doors, if I was to go there again, it would be in the summer!

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Visited On Wednesday, 03 April 2019

Amazing food as always, not too busy when we visited but we were seated behind a pillar and near the main entrance to the building which meant we were freezing! Good service from Veronica though.

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Visited On Friday, 29 March 2019

The server we had was exceptional, I am really sorry I do not know her name but a wound lady with brunette hair. She mad such an effort with our little boy and a real effort to give great customer service.

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Visited On Thursday, 28 March 2019

Large group birthday celebration, service was great would definitely recommend

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Visited On Tuesday, 26 March 2019

The burgers we room temperature when served, especially the 2 warrior burgers. Steak and ribs were fine, chips and salad ok

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Visited On Saturday, 23 March 2019

Appalling service waited an hour for starters. Asked for a drinks order 3 times before being served. The mains order was wrong and the waitress was very miserable.

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Visited On Friday, 22 March 2019

Both my boys were celebrating their birthdays (aged 8 and 2) and this was noted on the reservation and it wasn't even acknowledged. Not even a happy birthday and I even had to ask for a balloon for each of them! Poor customer service

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Visited On Saturday, 23 March 2019

Expected to be a busy night as a Saturday however waited an hour for our main courses. Did mention it to staff whom said it would be with us shortly but we were very hungry by this point. A lot of food plated up under the heat lamps ready, but slow service for all tables waiting. The couple next to us waited 30 minutes between starters and mains!

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Visited On Saturday, 23 March 2019

Waitress was quite abrasive. Didn’t really pay attention or look at us while taking the order which resulted in her ordering a adults burger for a 3 year old. Every time we ordered 1 meal she asked us ‘is that everything’ over and over again when there was 6 of us.. didn’t really make sense. We waited over an hour for any food to come out and when it did the starters came out with the mains and the 3 year old had to wait for his meal to be cooked while everyone else was eating. Had to go and find the waitress to remind them that I bought in a cake. Never once asked us if we wanted more drinks thoughout the meal. Usually love TGI’s but will think again when celebrating the next birthday.

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Visited On Saturday, 23 March 2019

Did take long time to get dessert but other that that ok

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Visited On Saturday, 23 March 2019

Put by the outside doors which was blasting in cold air so had to move. Moved table and ordered banana milkshake to be told no bananas, took ages to get starter, had several different waiters and waitresses at various times all not great and after receiving food which was good it took ages to get the bill to the point that we got up to pay by the entrance to be told by the lady on the entrance that we'd have to pay our server, which we'd been waiting to do for at least 20 mins - very poor service!!!

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Visited On Friday, 22 March 2019

Always a treat to eat at T G I whether it's a special day or just let's go and eat somewhere. Dudley

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Visited On Saturday, 16 March 2019

We had our mum's 60th here... service and staff were amazing although our dad's starter got forgotten and my mum didn't get the balloon hat after the birthday song we had a great time food was amazing.

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Visited On Friday, 15 March 2019

Not offered more drinks despite having bottomless ones, daughter not given veg sticks which should have come with meal. Staff more interested in talking with each other than serving. Food wasn’t good value for money!

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Visited On Saturday, 02 March 2019

Very good service despite the place being very busy on a Saturday afternoon. Food was great.

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Visited On Tuesday, 12 March 2019

Waitress was very good.

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Visited On Sunday, 10 March 2019

The food was barely ok, the fries were barely warm and the service was poor

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Visited On Saturday, 09 March 2019

On arrival the drink orders took too long then we had to wait for the drinks to be served before we could order our food. One of the party ordered a platter with a steak wanted medium rare but came out so chewy the second time was inedible the steak with so rare it was purple.

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