This restaurant is currently closed for dine-in.
Click & Collect and Delivery
Our Click & Collect service & delivery is available during the following hours:
Monday - Friday: 4pm - 9pm
Saturday - Sunday: 12pm - 9pm
- Families and Children Welcome
- Disabled Access
- Free WiFi
About TGI Fridays Sutton Coldfield
Time to celebrate!
Join us for the perfect celebration! With our tempting dishes, famous cocktails and amazing team, we’ve got all the ingredients to get the party started.
Speak to our team to see how we can make your booking special.
Unfortunately I was disappointed with my visit to TGIs The food was below the standard I expected I enjoyed the chicken strips but the chips were below average in taste and my side order of sweet corn was chewy and dried up and was coated in a hot sauce which was horrible and a total surprise. Why are vegetables coated in anything and why is that not optional? My daughter has a fillet steak which did not look like a fillet and had fatty pieces in it and chewy this was not value for money. My husband and son had the classic burgers they were small and unimpressive in quality. The soft drinks were expensive too. Our waitress was pleasant however I felt the atmosphere was lacking I expected a fun vibrant experience for my sons 18th ideal for a teenager but I got a table far from any atmosphere and sub standard food
Very busy ,,very loud not a nice atmosphere. Food was terrible ordered steak medium came very well done and shrimp were missing when came they were still raw . Food dry plates scolding hot clearly been waiting to be bought out for ages . Service poor waiters were like school kids not a clue on anything and no manners .
We attended on a Saturday evening. Table was reserved but upon arrival the table wasnt ready. We therefore had to wait fifteen minutes to be seated. Only to be disappointed that the table we were dumped on only had 3 chairs, was sticky and wasnt set. Waited 40 minutes for our food but when it came out, the pasta dishes were cold. By this stage the kids were hungry after waiting so long so to send the dishes back and wait longer wouldnt have gone down well. The presentation of the cajan pasta dish was laughable. Having had the same dish at other branches, i know that throwing a whole bag of leaves on top isnt how it usually looks! A drink was spilled under our table. We advised staff however it wasnt cleaned up despite asking 3 times. In all the years of eating at various TGI restaurants, this has to be the worst experience. I cannot guarantee that i will return to this branch.
Paid bill in full before speaking to manager as didn't want him to think just trying to get money off bill. Arrived and was shown to table but got wrong table asked to wait by table after five mins asked another member of staff for support, 5 starts came out in three lots had to chase final one 7 mins between first and last then brought mains out while still eating starters, waitress said she had to leave with us and she took away our starters which were not finished, just awful experience for birthday meal, never been anywhere which such poor quality service, at 830 pm toletties terrible with both one in the men's and women's not useable. Manager felt like going through the motions, did not seem passionate about the brand.
We didn’t get a check back on food We was not asked whether we wanted any more drinks we only saw our server when they took the order then when we paid other staff served our food which is fine and another member of staff had to go and find our server so we could pay
Lovely staff, great food and made my son feel very special on his birthday!
Good food and good service at a great weekday special offer.
The waitress we had was very good at first. Then part way through without telling us a waiter took over. He was very slow and more interested in talking to his friends!
Our server was amazing however there was no host to greet us on entry, so we eventually went to the bar to get a drink, and there was no staff serving for a good 10mins, although there was staff visible having a drink break. I don't begrudge anyone a break but felt like we were wondering around for ages before we had any form of service. As usual food was banging and our assigned server was great too.
Had lovely time .but the seating to tight for 16 of us but would return.
Great food as usual, lovely helpful waitress/ server
You ran out of alcohol free beer, and I have been here previously when you had none at all. I believe in this day and age, you should be promoting responsible drinking, but you are limiting the options by not properly stocking alcohol free beer.
Our server was brilliant, really made our night, I believe her name was Beth...
Booked at the last minute as a treat for my granddaughter. We had a great time thanks
Great food and service
Early Friday night and they had run out of vegan burgers and chocolate sauce so were unable to make a majority of desserts correctly and the only one that didnt need the chocolate sauce they also had none of so I went away without any dessert! The restaurant as a whole is in dire need of an update, it is really tatty and unkempt which is disappointing, I have been an extremely loyal patron of this particular branch for 20 years but sadly I will no longer eat there as the service quality and food have become awful and for the prices charged I'd rather spend my hard earned money somewhere else. I know this feedback will never be passed on which is a shame as if you took time to act on criticisms the chain may show some signs of improvement and get back to the good old days which now, unfortunately, seem an age ago
A party of 8 , 7 of us had our starters one of us didn’t get there’s until we had all finished , she was still eating it when the mains came out, not very good at all .
Those chickens wings man. Amazing. Service was bang on as usual. Will be back for more wings ;)
I invited my grandchild for her 6th bday and was quite shocked by your lack of choice. Firstly we asked for chicken and was told you had none. Secondly we asked for a side order of lettuce which was not brought. Thirdly we asked for frozen yoghurt and you had none. When the ice-cream came it was with the wrong toppings Fourth we asked for coffee and you had NONE! not even a kettle! The staff were very friendly and sang to my granddaughter which was the highlight of the meal. We will not be coming back
Great food as always
On first impression’s staff we’ Not welcoming, after we we’r Seated drinks menu & food menu’s we’re dirty it took 15mins before we we’re asked if we wanted a drink. Food came this was all ok.
Our waiter was very friendly but the service from the front desk when you walk in could have been better
Our server Hannah was very friendly and kept checking that we had everything we needed
Great atmosphere and service but had no chicken was celebrating daughters birthday limited on menu