Mon - 11:30-23:00
Tue - 11:30-23:00
Wed - 11:30-23:00
Thu - 11:30-23:00
Fri - 11:30-23:00
Sat - 11:30-23:00
Sun - 11:45-22:30
- Families and Children Welcome
- Disabled Access
- Free WiFi
About TGI Fridays UK Southampton Retail Park
TGI Friday’s – Southampton at the West Quay Retail Park is a vibrant dining destination serving American cuisine. A 6-minute walk from the Odeon IMAX Cinema Southampton, the restaurant is an ideal place for a meal before or after a movie. Offering a casual dining experience at this buzzing retail park, TGI Friday’s in Southampton is a 10-minute walk from the Southampton Rail Station.
Big, bold American flavours freshly made in house served up every day. Choose from the sweet, smoky taste of their famous Jack Daniel’s glaze smothered onto dishes throughout the menu. Enjoy jam- packed juicy burgers along with some fresh hot sandwiches and a wide variety of flavourful appetizers. Signature steak grills and the fantastic range of fall off the bone pork ribs are a must have when visiting TGI Fridays.
Famed for its fantastic drinks selection, guests at TGI Friday's can challenge bar tenders to rustle up a mix from its 500-strong cocktail list, like the classic strawberry daiquiri, or the signature raspberry-spiked Haymarket. Ultimate thick shakes, Cooling slushes, chilled beers and wines are also on offer.
Leave room for freshly prepared desserts like the brownie obsession, chocolate fudge fixation and the cookie dough sundae.
Definitely improved since our last visit three years ago. Food was quick, hot and good service was very good. Also had all of our choices on a busy Friday night in recent experiences around the country this has not been the case
My boy celebrated his 9th Birthday and the team made it that little bit more special for him. Thanks.
The food was lovely as always, however the service we received was abysmal. Once we were seated we weren’t even offered menus until we found a server to request them from, our drinks order took twenty minutes to arrive with two drinks missing and one drink wrong. In total it took us three hours to eat two courses because we were utterly neglected, people came into our same section, were seated, served, paid and left whilst we were there. We’d also reserved this as a birthday booking and asked about birthday offers & cake which was ignored. We had to find a different server to get the cake brought out for my partner. I couldn’t fault anything about the food, drink, or atmosphere other than it all took far, far longer than it ever should have.
Lots of food was unavailable on the menu leaving no meals available for any vegetarians. Bar service was very slow However waiter couldn’t of done a better job was helpful and friendly!
Despite sending a pre-order over as we were on our lunch break the service was extremely slow. Some of the drinks order were brought over straight away and then others didn't arrive until people had almost finished their starters. Given it was a lunchtime and not very busy I expected better service.
Stated it was a birthday and requested props and a song and did not receive either. Took 40 minutes after being seated to have a waiter take our order. Waiter gave wrong information regarding promotions causing us to paying for things we shouldn't of.
Slow service and cold food
After visiting the newer TGIs that recently opened near this one and being rather disappointed with it, it was wonderful to come back to our old favourite TGIs, our server was brilliant and very accommodating with some specific requests, and the bar staff were great too!
After getting our mains the waitress asked if we wanted any sauce. Yes please some bbq would be nice. That will be 99p extra. Sure enough we got out 99p tablespoon of sauce. what a rip off. Sure enough we didn't have any deserts and left soon after. Don't rip people off for sauce it's penny pinching and disrespectful to your customers. Greed that's all it is.
Great food, friendly staff and prompt service. Book ahead as does get busy
Really disappointed in the quality of food. Not hot sauce on hot wings, drinks made mostly of ice and chips cold. Won’t be returning.
Always very good and staff very friendly
We went to tgi fridays as a birthday surprise for my partner. We ordered starters and mains plus food for our 11 month year old and neice and nephews. Our neice and nephews food came out with our starters as requested however our babies did not come out and then was forgotten until prompted 5-10 minutes after our mains and she got very hungry and upset. Our starters were very nice however when the mains came out we were very disappointed with my partners burger and chilli topped fries luke warm. We ordered from the 16.99 meal deal with others in our party ordering from the 11.99 meal deal but the price did not reflect this with the burger as it looked and tasted exactly the same as the cheaper of the 2. Drinks were also rarely offered or topped up and our waiter was barely seen.
I visited your Tgi Fridays down in Southampton on Saturday and was appalled by the service we got. It took an hour and 15 minutes for our food to come out, to which it was cold! And our waiter called Andy was so rude! Really not happy with my visit. I wanted to speak to the manager but was told by Andy it would be a long wait like the food...
We booked ahead, adding that it was a birthday celebration and our table was reserved for us. We waited a long time for our drinks order to be taken and again a long wait for our food order. Another long wait for starter, and an even longer wait for our mains. We are not unreasonable customers, having all served our time, when students, as cooks and waitresses, so understand the pressures but it was very bad. The waiters were apologetic and reduced our bill. Had one of our party had they're way we would have up sticks and gone to McDonald's. The food that we received was ok and the staff were polite and friendly.
We had a table booked and TGI were very understanding as our guests were caught in traffic,so Thankyou for your patience as there were ten of us. We had a wonderful waitress Chantelle and the manager was very attentive with our guest with an alergy. However the product the food was the problem. Many things like sauces were missing no guacamole, certain sauces missing apparently a supply issue. None of which was explained when we had ordered. Chicken Nachos can with onion and tomato and the core of a lettuce no sour cream no guacamole salsa and only 8 of the nachos had chicken let alone cheese on them. Main course didn’t fair much better the fries with the steak ribs were so salty they were inedible and that was also for the children fries. Food was a real disappointment. As for the refill although free it was tasteless I appreciate there no sugar tax but water is free and that’s what it tasted like. Bit worried as we are going to Fareham next week lefts hope the food standard has not been effected there
All the staff were lovely even the staff that weren't serving us, most staff would refill drink when empty which was great, food was delicious and good value for money. First time I had been and will defiantly come again :)
Food as always was superb, the only let down was the cocktails we ordered, 2 Long Island iced teas that had no alcohol. This is our usual drink order, so we know what it should taste like, not the weak citrus drink we were served, twice!!!
Our waitress was friendly and helpful, food was great. The big let down was the slow drinks service, due to waiting over half an hour after ordering drinks - we never got them as we had finished our meal
Many items on the menu you not available due to order not being delivered. This included no potato skins or vinegar.
With a lovley air conditioned restaurant on such a lovley hot sunny day it was great to actually enjoy our meal. Was a celebration meal for a 7 year old who was made to feel special. Excellent food, nicely presented and great customer service.
We were a bit disappointed that as a double birthday celebration there were no table decorations as your store had run out. But the service we received from the most wonderful waitress Lauren P made up for this, she went above and beyond what she needed to and made both of the birthday guests feel very special. Outstanding service! Well done!
Great food Great service
Service and food were both very good. Very accomodating with request to have meals come out at different times.
Thank you to our waiter who was wonderful if a little nervous at the beginning, my daughter had a wonderful 18th birthday with her family