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TGI Fridays UK Southampton Retail Park

3 Harbour Parade, Southampton, United Kingdom, SO15 1BA
Restaurant info
Opening Information

Mon - 11:30-23:00
Tue - 11:30-23:00
Wed - 11:30-23:00
Thu - 11:30-23:00
Fri - 11:30-23:00
Sat - 11:30-23:00
Sun - 11:45-22:30

Facilities
  • Families and Children Welcome
  • Disabled Access
  • Free WiFi

About TGI Fridays UK Southampton Retail Park

TGI Friday’s – Southampton at the West Quay Retail Park is a vibrant dining destination serving American cuisine. A 6-minute walk from the Odeon IMAX Cinema Southampton, the restaurant is an ideal place for a meal before or after a movie. Offering a casual dining experience at this buzzing retail park, TGI Friday’s in Southampton is a 10-minute walk from the Southampton Rail Station.
Big, bold American flavours freshly made in house served up every day. Choose from the sweet, smoky taste of their famous Jack Daniel’s glaze smothered onto dishes throughout the menu. Enjoy jam- packed juicy burgers along with some fresh hot sandwiches and a wide variety of flavourful appetizers. Signature steak grills and the fantastic range of fall off the bone pork ribs are a must have when visiting TGI Fridays.
Famed for its fantastic drinks selection, guests at TGI Friday's can challenge bar tenders to rustle up a mix from its 500-strong cocktail list, like the classic strawberry daiquiri, or the signature raspberry-spiked Haymarket. Ultimate thick shakes, Cooling slushes, chilled beers and wines are also on offer.
Leave room for freshly prepared desserts like the brownie obsession, chocolate fudge fixation and the cookie dough sundae.

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
139
4 Stars:
90
3 Stars:
53
2 Stars:
36
1 Star:
30
Visited On Monday, 22 October 2018

Would not go again or recommend

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Visited On Monday, 22 October 2018

Very hot in the restaurant, waited a while for food and drinks. Waitress was lovely and food was nice.

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Visited On Sunday, 21 October 2018

Great waiter, Joshua who went above and beyond

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Visited On Friday, 19 October 2018

Service was excellent, food was delightful.

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Visited On Saturday, 20 October 2018

Myself and my partner both had steak but unfortunately it was overcooked, but worse of all not hot at all. Waitress was great though.

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Visited On Saturday, 20 October 2018

Booked a table, requested a booth and highlighted it was my daughter's birthday on the online booking. As instructed we arrived 15 mins early only to be told we were early and to wait in the bar area. Bought endless refill drinks at the bar and ordered food. Food was mediocre, chips were very salty, to the extent that my daughter had to wipe hers on a paper napkin before eating. On receipt of the bill the endless refills had been charged per individual drink, the server stipulated that because we had swapped between one lemonade and Coke once that we had to pay for all drinks. A disappointing visit and no birthday acknowledgement.

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Visited On Saturday, 20 October 2018

Good food but the Times Square starter was a bit over priced for small portions, not enough to feed 3-4 people as stated on menu.

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Visited On Thursday, 18 October 2018

Excellent service and friendly staff.

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Visited On Monday, 15 October 2018

Excellent as usual. Was quiet sonatmosphere wasn’t like a busy tgi’s

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Visited On Sunday, 14 October 2018

Great food and very enjoyable evening

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Visited On Friday, 12 October 2018

Our waiter for the evening was very upbeat and great service with a large booking for a joint birthday meal. I had an issue with my steak and he took it off the bill and gave a free drink.

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Visited On Saturday, 13 October 2018

Had a lovely evening! The food was delicious and the staff were wonderful.

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Visited On Friday, 12 October 2018

Poor atmosphere compared to other tgi's we have visited- very flat and no buzz. It was our son's 5th birthday and they were unable to make him a balloon hat and didnt make him feel special as we have had in other restaurants in your chain. Offered him a stick balloon but then couldnt find one. Food was of good standard except fries which were cold and returned. My son left in tears as he did not have the same experience his sister had in the Reading and Metrocentre restaurant.

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Visited On Sunday, 07 October 2018

I havnt been to TGI’s for a few years but, we thought we would go with our children to celebrate my husbands birthday. The starters were good however, everything went down hill from there. It was like the waitress totally forgot about us. The children’s meals came out about 10 mins before ours. Our ribs were thrown at us - we needed replacement cutlery and I had I ask 3 times. We asked for ketchup and that never came. My chips were cold and needed changing and our ribs were cold all the way through. My son has a bad turn and we had to leave so left the money on the table and walked out leaving all the terrible food. I would not recommend this restaurant to anyone. Terrible and not how I remember from years ago!

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Visited On Sunday, 07 October 2018

Was very cold in the restaurant, took a while for our starters to come out and when they did they got one of the orders wrong. Lovely deserts

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Visited On Saturday, 06 October 2018

The waitress was polite and nice, but she seemed disorganised and rushed off her feet too much. Then she made a mistake on our bill and nearly charged us £10 too much. Lucky we spotted it...

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Visited On Saturday, 06 October 2018

Good food, good service

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Visited On Saturday, 06 October 2018

It was too cold in there to be enjoyable unfortunately, took 15 minutes to take a drinks order and it wasn’t really that busy.

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Visited On Friday, 05 October 2018

Fantastic service

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Visited On Friday, 05 October 2018

It was very busy. All staff seemed to be happy and chatting/lovely to one another despite a few birthday parties etc as well. Created a nice atmosphere. Our waitress was amazing, lovely woman, had a permanent smile on her face and was very helpful 😊. The food was perfect despite it being busy and us asking for changes to the dishes. A great wedding anniversary meal for us.

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Visited On Thursday, 04 October 2018

Joe was our waitor and was brilliant. The food was lovely and came quickly.

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Visited On Wednesday, 03 October 2018

Unfortunately, we had a very poor experience at TGI Fridays. We can honestly say that the service and food was shocking. We arrived at 6pm and didn't have our order taken until 6.20pm. We then had to wait for our starters which didn't arrive until 7pm. After flagging down the waiter to order drinks they also took a while to get to us. Indeed we made the waiter aware that the service wasn't good enough and he then told us it was his first day so we gave him the benefit of the doubt. When we had been waiting 30 minutes for our main to come out we enquired how long this would take. Our main didn't reach the table until 7.45pm! At this point the entire table was agitated and just wanted to eat. However, the food was terrible and clearly had been sat under a hot light for the past hour - burgers were tough, ribs were chewy, buns were stale and chicken was dry. We were all extremely disappointed and made a complaint to the waiter serving us to ask to see management. Management never came so we found a different waiter and informed them of the issue who brought out management promptly. Georgia the manager was very understanding and understood our disappoint and stated her embarrassment. Georgia said they had been experiencing issues with the waiter we were given for the night for months - the waiter made an excuse for his poor service which turned out to be a complete and utter lie! We did not want to wait a further hour for our mains to be remade so we made it very clear we were not going to pay for the meals which had clearly not been touched. We had money taken off of our bill and a heartfelt apology from Georgia. As we chose TGI Fridays for a work function we now know we made the wrong choice and we are very unlikely to dine there again. It is so sad to see how downhill this restaurant has gone and we hope the right measures are taken to sort out the huge problems they have as it badly reflects TGI's as a whole.

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Visited On Saturday, 29 September 2018

The air conditioning working would have been good and to also have the option to have a coffee. We were told the coffee machine broke 6 months ago and they weren’t getting it fixed.

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Visited On Thursday, 27 September 2018

Service was very rude, argued and walked away mid conversation as I was complaining about my order. Didn’t apologise for the inconvenience or offer any solotuion. Falsely advertised free refills but didn’t tell us full fat coke wasn’t included. So we had to pay for drinks we were told were free. The steak we ordered came out tiny with one lettuce leaf. On the menu it says ‘house salad’ not a single lettuce leaf. The staff were unable to cumunicate and as a paying customer I do not exspect staff to argue with me and walk away. The food was lovely however the few issues we had were not dealt with. I’ve eaten there many times before however my recent visit has put me off.

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Visited On Wednesday, 26 September 2018

Unfortunatly we were seated in the conservatory which was draughty but luckily we did have jackets to hand as although the heater was on it didn’t actually make any difference.The service was okay we were being served by a guy who openly explained it was his 2nd week so there was room for improvement on his part as we did have to wait longer than we usually would and some of the things we ordered were slightly wrong. It however hasn’t put me off as the food was delightful and the atmosphere was good and so was the food.

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