This restaurant will be reopening on Wednesday 2nd December.
Monday - Thursday: 12pm - 9pm
Friday - Saturday: 12pm - 9.30pm
Sunday: 12pm - 9pm
Please read our dine-in information page before booking with us.
Click & Collect and Delivery
Our Click & Collect service & delivery is available during restaurant opening hours.
- Families and Children Welcome
- Disabled Access
About TGI Fridays Crawley
Time to celebrate!
Join us for the perfect celebration! With our tempting dishes, famous cocktails and amazing team, we’ve got all the ingredients to get the party started.
Speak to our team to see how we can make your booking special.
We got seated by the gentleman who was working at the front desk a few minutes before our actual reservation (which was 7.30pm) which was great. As he showed us to our table it hadn’t been cleaned so he apologised for this and immediately got us another better bigger table for myself and partner. Could not ask for a better service. Our waiter sorry didn’t catch your name! Was a true polite young gentleman , our food and drink came out all at a quick time and we were throughly impressed with our meal at the restaurant. We will be back as we have had no issues and have always been happy when visiting this restaurant. Thank you and keep up the good work!
The service was absolutely terrible. 20 mins between ordering starters and mains. Mains took 45 mins from order. Waitress finished shift and didn’t finish previous orders. Won’t be visiting again any time soon
Not cheap but excellent service. Food was OK. Corn on the cob was dry.
The staff were lovely but very understaffed so we had to wait a long time for drinks and food in fact it was so long it has made me think again about returning to TGI. I have only given one star for service because although friendly staff it was not the kind of service I would have hoped for as far too long waiting. TGI please help your team by providing more staff!
Chicken burger badly overcooked and corn on the cob inedible
We booked a table but as we were early they managed to find an earlier table for us! Great service from a number of staff we came into contact with!
4 of us went - we Had to wait over an hour for the food and when it arrived everybody had cold fries
The food was really lovely but a few things let the side down. I waited almost 20 minutes for my drink, the starters had arrived before my drink had turned up even though my partners drink arrived within 5 minutes. Then for the main courses, we were brought the wrong dishes. When our food did arrive, the steak I had was lovely but I had asked for the blue cheese and bacon on my lettuce wedge and I got basil and tomato instead. The server was nice but was very elusive throughout the night until it came to paying the bill which was very prompt. I understand it was a very busy night as it is always busy however it didn’t seem like there was much care and attention towards the customers. The staff seemed very flappy and got several orders wrong from what I had observed and there was a major trip hazard on the way to our table. There was a silver ledge separating the kitchen to the restaurant area which is roughly 2-3 inches high and could easily be tripped over as I almost did myself. I feel this should be rectified before somebody makes a claim against the restaurant. It was the first time in almost eight months where my partner and I had time to have a meal as just the two of us and the whole experience at the restaurant was ‘just ok’ at best.
Shannon was our waitress. So friendly and so welcoming. Took extra time with us to Make sure our order was right. Great smile! I thought the food was disappointing. The steak was tough. My sons portion was so small he was hungry when we got home
Brilliant service and food quite expensive though
The most Scrumptious food ever!
Service very slow, didn't get our food till gone 7.30pm. At least 2 tables placed food orders after us but got their food before. Waiter was very apologetic several times to us. This suggest a problem in the kitchen. Food was good when we eventually got it. Had 2 course meal and it took 2hrs to be able to get it, eat it and leave.
I booked well in advance, my table was 40 minutes late
I’ve never encountered such an unhelpful manger! Would never want to go back
Food took over an hour to arrive, chicken was very burnt, waiter was great just a shame about the food and wait time
It was Freezing cold in the restaurant. The service was really slow as well As the food coming out. Not easy when you got hungry kids. Been to Crawley TGIs before and never had a problem but last night it was really bad
Awful service, we had to ask our waitress for cutlery three times. The starters arrived quite quickly but we had to wait another 10 minutes for our drinks. My wife ordered a cocktail and complained to the waitress that it was excessively sweet and we couldn’t taste the alcohol. She brushed us off and replied abruptly ‘that’s the point of a cocktail’ and then proceeded to laugh with the lady on the table behind at our expense. When we wanted service we had to leave the table and ask if we could be served which I don’t expect at a restaurant! The main course food arrived and apart from my steak was dry and only just warm. The kids burgers dry and the buns had seen better days. All in all the dining experience was poor the service, particularly our waitress left a lot to be desired. We will not be returning again
our waitress danni was amazing!
Friendly staff, nice atmosphere, food is quite nice.
Was waiting for 15 minutes no one came to serve us or sit me and my friend. I do NOT recommend, terrible service.
To ok a while before waitress came to take drinks order, so ordered food at same time - again quite a long wait for food.
Slow to get food! Waited 10 minutes between one meal arriving and next meal arriving!
Had horrid service would give it no stars if I could!! Wasn’t even introduced to the waiter. Then waited 20 mins and for service I had to ask for someone to take our order even after the manger walked passed us at least 5/6 times. Food was ok but had better, not a good as what I know as Tgi's. Won’t be going back for a very long time.