Mon-Fri 9am - 3pm
Sat-Sun 8am - 4pm
- Wheelchair Access
- Car Parking
- Play Area
- Full Bar
About Sugar at Chelsea Bay
A city escape just a stone-throw away, Sugar at Chelsea Bay is a wonderland full of everything sweet. The lush green grounds and ocean view are the ideal spot for a day in the sun. Let your worries wash away with a glass of wine and elegant dishes in the restaurant, complete with a cabinet full of freshly baked take-home treats.
Sat at table for 20 minutes and received no service from the waiter in our section. None. Not water. Not a quick 'be with you soon'. Not even eye contact. Got up, went to the counter and took food outside. Brioche was meh, Lamington fabulous. Won't return other than maybe to take food to go. Won't recommend. Will share this experience with others.
Everything was perfect but far to noisy. Not conducive to a relaxing lunch. Waiter was excellent- thank you
My children booked for a lunch time birthday meal after the tour. It took an hour and 10 minutes for our meal to come out. Many apologies from waiting staff and I realise that it was a busy day but that was too long.
Always wonderful food, a fantastic place to bring visitors. A must do is to also order cakes to take home, preferably the jam doughnuts, several as you will have to share!
Great setting. We would love it if you could add a little salad or carrot sticks to the kids' meals, or some fruit to the French toast.
Was busy and did try to catch the waitresses attention a couple of times but she was busy with setting up knives and forks and clearing tables. Began to rain and we had to wait to ask someone to drop the plastic screen to keep our table dry. Disappointed High Teas are no longer offered.
We arrived on time for our tablet booking at 12.30pm, we were taken straight to our table which was great given it was busy but it was still covered in the dirty plates/cups etc from the previous people still. It was hastily cleared and spritzed for us, menus were brought out and then we felt somewhat forgotten about with no water or attention at all. After 20 minutes atleast my husband went to get a waiter to take our order, which he did and was very pleasant. We still had to ask 3 different staff members for water before it finally came. Then we waited for over an hour for our food before it finally arrive leaving only 5 minutes of our allocated time slot booked to eat!!!! This was after also having to go and ask for cutlery so we could actually eat the food. During this wait we saw another couple arrive in the table next to us,be seated get their bottle of water have their order taken and food arrive just after ours finally arrived. Very disappointed overall however the food was good but we have never had to wait so long to actually be served, and this only happened after we sought the attention of wait staff. Then to have to wait for over an hour to get our food. If we didn't have the kids with us who were starving hungry we would have got up and left.
Great service and a fantastic venue
Needs a major revamp in cafe how it is managed, had a very nice waiter who was run of his feet and so apologetic, rest of staff need more training, otherwise it was okay and but in a hurry to go back 🧐
Food was amazing but let down by the service. Would not book a table in the cafe next time.
Lovely spot! Fab service and great food! Was a bit disappointing they didn’t have my booking when I turned up (even after receiving a confirmation) however was well accommodated for!
I booked a table well in advance of the day we came...I had said one of our group of 5 was in a wheel chair...the first couple to arrive waited for some time...they said there was a booking...they were shown to an area outside where 3small round tables were moved together....totally unsuitable for 5 of us...especially when 1 is a paraplegic & in quite a big wheelchair.....there was no reserved on the tables....they were just pushed together when we got there. There was limited savoury cabinet food & our booking was at 12.15....the waitress that initially served us was pleasant. Lovely view & outside area but the inside is a mush mash of crammed in tables & you are aware you only have 1hour 15 to finish your lunch....totally unacceptabe....certainly would not hurry back!!!!!
The view is awesome. The food was delicious and good value for money. The service was a little confused ut the staff were run off their feet.
Lovely place for coffee cake more than restaurant unless you want long waits and squished dining area
First time to come for brunch with my family and we thoroughly enjoyed the food. Couldn't resist the enticing pantry desserts and had to order the jam and jelly donut as well as the blueberry and cream cheese slice which were divine! Service was friendly and attentive. We will definitely come back for more.
Beautiful location, great experience for a birthday brunch small group.
Staff were particularly helpful, both with the Minitour and at the Cafe. We had a lovely time and hope to return with other family members.
We received our drinks cold Our food cold twice Every plate was chipped We were very disappointed with the food, the drinks and the crockery Such a lovely place but we will not come back
Great food (a lot of it) and atmosphere.
I might have chosen the wrong dish, the soft shell crab po boy dish was overloaded with way too much french fries, but not much crab and salad, the bun was far too big. Just not a good portioned dish.
The food was fabulous and presentation was amazing. Will definitely go back when we're in Auckland again.
service was very poor, waited 40 minutes to just order felt that the staff were unhappy and were not friendly. For the distance there I wouldn't go back due to the poor service. Food is ok but for the wait was not as worth it
Very pleasant celebratory lunch, and we were very well looked after. Good wheelchair access also. Great meals, and the choice is excellent
Thank you Ellie and all your staff for a lovely luncheon - You served 22 people with ease - you made us feel very welcome - I know it is not easy taking all the different orders and ensuring meals are out in a timely manner. You were well organized and all your staff were friendly and gave great service - nothing was too much trouble. we so appreciated it. Thank you all once again.
Wait time to be seated is ridiculous. Staff are very nice ... but obviously inexperienced. We had 3 changes of water glass as they were all filthy, some with lipstick marks. Food was very nice.