Sofitel Pool

2 Bukit Manis Road, Singapore, South-East Asia, Singapore, 099891
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Daily from 9am to 7pm

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About Sofitel Pool

Sofitel Pool

Cuisine: Bar
Dress Code: Casual
Price point:
$ $ $ $ $

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Diners Review
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5 Stars:
85
4 Stars:
104
3 Stars:
53
2 Stars:
25
1 Star:
10
Visited On Friday, 14 May 2021

Amazing service and hotel

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Visited On Thursday, 13 May 2021

I am afraid I was a bit disappointed with my stay - especially in relation the price. The photos on booking.com looked much nicer than reality - the hotel is past it's glory, quite old, smells old too. The pool looks fantastic in the picture, but in reality it's very average. It's a nice place to relax as the rooms are located in different wings or buildings, but overall way overprices (not worth $700 per night for sure!). Sorry for being brutal, but it's very honest.

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Visited On Monday, 10 May 2021

Enjoyed the pool. Very relaxing. Didn't eat or drink at the pool. But the food at Kwee Zeen & The Cliff are great.

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Visited On Saturday, 08 May 2021

Breakfast arrangement and table setting need some improvement , condensation of water droplet on the window glass panel and frame drop on table.

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Visited On Saturday, 08 May 2021

Need to improve on seating arrangement with cooling fans

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Visited On Saturday, 08 May 2021

Need to improve on seating arrangement with cooling fans

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Visited On Saturday, 08 May 2021

The staff was very nice trying please guests as they could.

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Visited On Wednesday, 05 May 2021

Mr Andy from the Cliff Restuarant gave us the best recommendations of pasta and pizza. We really enjoyed our lunch. He was very friendly and helpful.

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Visited On Friday, 07 May 2021

Emails were never replied and ignored. All special requests were ignored and no flexibility was given such as late check out on 7 May. Requests to check out at 1PM was rejected though it is my friend's and my birthday. Service crew at check in counter was not friendly. Her name is Megan. No smile and no warmth. Dinner Food service at Kwee Zeen is slow and the Pomelo Melon dessert was spoilt. Service at LeBar was also unpleasant. The guy serving us said that they do not serve chilli sauce and when I asked what finger food options were there, he replied "the usual lor". All the service crew that night were not smiling and they seemed as though they do not enjoy their jobs. Swimming pool was kind of sandy and dirty. Overall disappointed with the quality of service and pool of Sofitel Sentosa. We went with great expectations since it is not a cheap hotel. We expect more from a 5 Stars hotel and definitely better service crew. There is no warmth at all in this hotel. Except for the Caucasian lady at The Cliff. Disappointed experience.

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Visited On Friday, 07 May 2021

Dirty pool. The cups in the room were very dusty on the inside - looked like they have not been washed for a long time.

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Visited On Wednesday, 05 May 2021

Zero service except when it was to tell you when you had to leave. I was there 3 times and had zero service for f&b. There no one in sight to ask for service as well.

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Visited On Wednesday, 05 May 2021

Awesome pool and nice view with rocking chair and plenty of tanning bed. Food and drink menu very limited choice.

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Visited On Wednesday, 05 May 2021

Pool is bad. Got bruises while swimming as stairs and bottom of pool same color..

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Visited On Tuesday, 04 May 2021

Wonderful staycation package that comes with 3 meals. Food was good for all 3. Probably 1 comment is that the pillows were too soft, probably need firmer support as both wife and I got some trouble sleeping through.

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Visited On Monday, 03 May 2021

It was ok overall

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Visited On Sunday, 02 May 2021

The counter does not know ive booked through this platform

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Visited On Sunday, 02 May 2021

The breakfast queue was quite long and it took some waiting before being able to get a seat. In addition, the food variety was a tad little and could do with more cusine.

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Visited On Saturday, 01 May 2021

The pool was well kept, except may be good to have some indicators for the steps. It was a little dangerous when we have children

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Visited On Saturday, 01 May 2021

Drinks were very expensive but everything else exceeded expectations

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Visited On Saturday, 01 May 2021

Pool timing could be staggered further instead of just 9 to 11, 11 to 1 and so forth.

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Visited On Friday, 30 April 2021

Ants issue in room around bedside area that needs to be looked into

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Visited On Friday, 30 April 2021

Excellent pool. Well maintained and wonderfully warm. The only downside is the service, or lack of it. My friend almost drowned and two of us had to go rescue her before the lifeguard could even react. The F&B service was super slow too.

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Visited On Friday, 30 April 2021

The pool was atrociously dirty. There were sediments floating around and the pool tiles look they lack a scrub in decades. Took a dip in with the kids and decided to leave almost as soon as we entered.

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Visited On Thursday, 29 April 2021

A lovely day spent on the grounds..(pool) Bar service and food at The Cliff was very tasty indeed. Would come back again. Very relaxing indeed.

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Visited On Thursday, 29 April 2021

Excellent service

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