Richmond Tearooms

Richmond Tearooms, 46 Sackville Street, Manchester, United Kingdom, M13WF
Restaurant info
Opening Information

Monday - Thursday 10:00 - 20:00
Friday - 10:00 - 21:00
Saturday 9:30 - 21:00
Sunday 9:30 - 20:00

Please note that bookings are only taken for parties of 4+. All smaller groups are seated on a walk-in basis. We only book a percentage of the tea rooms out to leave room for people who want to visit on the day. Tables are allocated for 2 hours.

Pre-Authorisation: Your credit/debit card details will be stored on our system and in the result of a no-show, a cancellation, or not informing us of any changes to your booking within 24 hours before your reservation, your card will be charged at the rate of £5 per person Cancellation policy: You must notify us of a cancellation or any changes at least 24 hours prior to your booking or your card will be charged £5 per person.

Facilities
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Weddings and Other Private Parties Catered for
  • Gluten Free Available
  • Event Space
  • Dietary Needs Catered For
  • Buffets, Business Meetings, Functions catered for
  • Bar
  • Gay
  • Children's Menu available
  • Business Lunch
  • No Disabled Access

About Richmond Tearooms

Inspired by the desire to enjoy an exquisite afternoon tea in the heart of Manchester, our warm and friendly team at Richmond Tearooms await every customer with open arms.

Our award winning ‘Alice in Wonderland’ themed dining experience is complemented with freshly prepared sandwiches, cakes and treats – all individually made in house with flavours and fillings hand picked by our team of Chefs. Team your meal with one of our traditional or exotic loose leaf and speciality teas.

Whether you’re celebrating a special occasion or just enjoying a last minute afternoon out, our mission is to create an experience you’ll remember for years to come.

We're open daily and waiting to welcome you into Wonderland.

Cuisine: Afternoon Tea, Cafe, Child Friendly, Contemporary, Dessert, High Tea, Tearoom, Vegan Friendly, Vegetarian Friendly, Romantic, Salads, Vegan, Vegetarian, British, Brunch, Cocktails, Locally Sourced
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
1185
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274
3 Stars:
99
2 Stars:
48
1 Star:
12
Visited On Tuesday, 25 June 2019

Lovely food. The scones were amazing and the service impeccable!

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Visited On Tuesday, 25 June 2019

I ordered balloons for my daughters 21st they had forgotten and turned up about ten mins later thought they may have made more of a fuss of her but they didn’t we turned up early and was sent away till our table was ready which would have been ok if it wasn’t raining.

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Visited On Sunday, 23 June 2019

The only feedback I have is that it is very hot. It was at the old premises as well maybe some more aircon would help. If we were roasting I bet the poor staff were too. Aside from that everything was great!

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Visited On Sunday, 23 June 2019

We all loved all the food - afternoon teas. We were a mix of vegi, vegan and meat eaters and it was a bit annoying that we had to ask what the sandwich choices were. It's great they change daily, but the lady had to go to the kitchen twice for 5 mins to find out what was inside the sandwiches to make sure they were suitable and the meat eater settled for a vegi because we thought we were being a bother. It'd be great if they were on a board or on a sheet of paper. We received 3 vegi teas on one large tiered platter, but there was only one pot of cream so 2 of us basically missed out. Should have been one pot for each of us. It was also very very hot downstairs. Other than that, all the food/drink was enjoyed.

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Visited On Saturday, 22 June 2019

My only niggle is that I booked a table for nine and we were consequently squashed in with five people on one side of the table and four on the other. I think you could have run to giving us more space, whether you were busy or not.

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Visited On Saturday, 22 June 2019

Service was very slow, took an hour for drinks to arrive after ordering them, over staffed. Didn’t have our table set for the amount of people booked, the numbers were finalised two weeks before we visited. Food was really nice though the Richmond tea was over priced.

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Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 24 June 2019
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Visited On Friday, 21 June 2019

too many tables led to feeling 'cramped in'. Food took ages to come, and then some of the food cold and had to be replaced. Big portions, but not particularly nice. Wouldn't recommend to anybody, staff pleasant, but service awful. Not sure if it's due to move, maybe smaller premises?

Reviewed On
Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 24 June 2019
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Visited On Thursday, 20 June 2019

Staff really helpful. Be aware that toilets are mixed though.

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Restaurant Response

Hi, Janet We endeavour to ensure the toilets are checked every hour in order to keep them clean with them being gender neutral.

Responded On Monday, 24 June 2019
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Visited On Monday, 17 June 2019

I went with family to celebrate 2 birthdays with cake. Anyone who has been to these tea rooms knows the cake is excellent. Thanks also to Jack, our waiter, who made our visit even more enjoyable.

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Restaurant Response

Thank you so much! I'll make sure that this is passed on to Jack!

Responded On Monday, 24 June 2019
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Visited On Sunday, 16 June 2019

Lovely food and setting

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Thank you!

Responded On Monday, 24 June 2019
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Visited On Sunday, 16 June 2019

We were disappointed with the quality of the food on the Afternoon tea. The sandwiches particularly were not up to scratch; miserly fillings and the bread was not super duper fresh. Maybe because we visited late on a Sunday afternoon? My husband’s Gentleman’s tea was not hot ( the burger and chips)- he didn’t tell me until after we left , we should have sent it back. For £25 a head, I didn’t think it was good value . For a few extra quid you could go to the Lowry which is worlds apart. The decor and service were very pleasant.

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Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 24 June 2019
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Visited On Saturday, 15 June 2019

The majority of the experience was wonderful, from booking to leaving the venue but the wait for the food was very long (over an hour). We weren’t the only table waiting for food for that long as you could see other tables were looking around wondering where their food was. When it arrived it was delicious and the service was lovely but it just seemed a bit of unreasonable time to wait for food especially as you only have the table for a certain amount of time.

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Visited On Sunday, 16 June 2019

Our service provided by 2 Jack's was fantastic, the scones were delicious and we all really enjoyed our fathers day afternoon tea. Only niggle we had booked the table for 2.30, and had an email to confirm it, but when we arrived we were told it was booked for 2.45. Not too bad as we could wait at the bar, but for a group of 11 we took up all the room in the small bar area.

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Restaurant Response

Hi, Thank you for your feedback. I'll ensure your comments are passed back to the two Jacks!

Responded On Monday, 24 June 2019
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Visited On Saturday, 15 June 2019

We waited over an hour for our food even Thought it was pre ordered As there was 13 of us

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Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 24 June 2019
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Visited On Saturday, 15 June 2019

Greeted well, server was very accommodating, table was a little too small as we all had afternoon tea, it was a tight squeeze for food and drinks, the food took too long to come out, and some drinks were missing until we asked for them again. We brought our own cake, for celebration but it came out squashed on one side.

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Visited On Saturday, 15 June 2019

New premises, but service, food and atmosphere not change. Would always recommend Richmond Tearooms x🍰🥂

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Visited On Saturday, 15 June 2019

Really disappointed. Book somewhere else if it’s a special occasion! Have been to the old premises and had a lovely time but today at Sackville street was terrible. We had to ask to be served, we then waited an hour to be served our food (afternoon tea) essentially cold sandwiches and pre made cakes for which I can see no reason for an hours wait. I’d asked if they could bring out my sons ASAP as he is only three and he too had to wait an hour for jam sandwiches. After an hour when I asked where our food was it was on its way. The manager then came over to me to ‘justify’ rather than apologise for our experience which I personally felt was terrible customer service. For a Father’s Day treat I wish I’d gone somewhere else. Could have had just as nice food at the local garden centre for half the price. After a second discussion with the manager we were given a complimentary piece of cake and a token amount off the bill (not sufficient in my opinion). Such a shame a special day out was stressful. The table either sides of us also waited an hour for the their food and were still waiting when we left. So we weren’t to only ones. Pretty outrageous when they tell you on arrival you only have your table for two hours. If it’s a special occasion...book somewhere else.

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Visited On Friday, 14 June 2019

Realise they have moved address, unlike us!

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Restaurant Response

Hi - Apologies you were missed. We have been contacting everyone in order to let them know and it seems that on this occasion you were overlooked. We also have a banner on our previous venue telling people of our move. Once again - Our sincerest apologies.

Responded On Tuesday, 18 June 2019
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Visited On Friday, 14 June 2019

Always a fantastic visit, best afternoon tea in Manchester! Great venue and attentive service

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Thank you!

Responded On Tuesday, 18 June 2019
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Visited On Friday, 14 June 2019

I along with 3 other guest ordered 'The Queens Tea' costing £18.95 per head. 2 of us ordered tea & 2 coffee. We had 1 refill of tea & coffee. On receiving the bill l was shocked to see an extra amount of £7.00 for 2 coffees, l was not told by the staff that there was a charge for refills of coffee!!!

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Restaurant Response

Apologies the charge for coffee refills was not made clear.

Responded On Tuesday, 18 June 2019
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Visited On Wednesday, 12 June 2019

Fabulous! Group of friends catching up perfect, the atmosphere and settings amazing. Staff very helpful We will definately be returning

Reviewed On
Restaurant Response

Thank you so much for your wonderful feedback! I'll pass it on to our staff!

Responded On Thursday, 13 June 2019
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Visited On Sunday, 09 June 2019

Fabulous Anniversary treat of Queens Afternoon tea and a glass of fizz with family! Love our visits here and this one did not disappoint!! Hope to return soon!

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Restaurant Response

Wow! Amazing review! Thank you!

Responded On Thursday, 13 June 2019
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Visited On Saturday, 25 May 2019

Lovely setting, but a bit underwhelmed by the food. The service was very slow albeit very pleasant when we did get served, despite being told when we arrived that we had a strict time allowance for our table! We could have eaten and vacated faster if we were served faster! Our table and the restaurant itself was beautiful though, really lovely for a special occasion, and there was a lovely atmosphere, but the food wasn't quite as fantastic as I had expected. The sandwiches in particular were tasteless but the warm scones were a highlight! Definitely an experience to dine in such a colourful and magical environment, but probably wouldn't rush to return as feel that, discounting the lovely setting, the afternoon tea itself was a bit average and there are similar options elsewhere for around the same price which I'd probably choose to try instead, based on the food quality and service received on my visit.

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Visited On Sunday, 09 June 2019

Absolutely wonderful place, the staff are really divine. I’ve been many, many times & it’s been just fantastic. On my 2nd visit to the new venue, my breakfast was cold, the deluxe breakfast was also missing black pudding. I’ve never complained before & did this time. Not expecting anything, the waitress offered a free drink. This was quickly declined by the manager. I have to say, the response was disappointing! That said, we will definitely be back xx

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Visited On Saturday, 08 June 2019

We had lunch on 8th June. The food and atmosphere were really lovely. Staff were helpful and friendly. Service was very slow but luckily we were in no rush! Would come here again and have recommended to others already.

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