Richmond Tearooms

Richmond Tearooms, 46 Sackville Street, Manchester, United Kingdom, M13WF
Restaurant info
Opening Information

Monday - Thursday 10:00 - 20:00
Friday - 10:00 - 21:00
Saturday 9:30 - 21:00
Sunday 9:30 - 20:00

Please note that bookings are only taken for parties of 4+. All smaller groups are seated on a walk-in basis. We only book a percentage of the tea rooms out to leave room for people who want to visit on the day. Tables are allocated for 2 hours.

Pre-Authorisation: Your credit/debit card details will be stored on our system and in the result of a no-show, a cancellation, or not informing us of any changes to your booking within 24 hours before your reservation, your card will be charged at the rate of £5 per person Cancellation policy: You must notify us of a cancellation or any changes at least 24 hours prior to your booking or your card will be charged £5 per person.

Facilities
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
  • Weddings and Other Private Parties Catered for
  • Gluten Free Available
  • Event Space
  • Dietary Needs Catered For
  • Buffets, Business Meetings, Functions catered for
  • Bar
  • Gay
  • Children's Menu available
  • Business Lunch
  • No Disabled Access

About Richmond Tearooms

Please note:
1. We regret to inform you that Richmond Tearooms currently has limited accessibility. More information regarding this can be found via our website.
2. We operate a pre-authorisation process which means that instead of taking deposits, your card details will be held and only ever charged in the event of a no-show or cancellation with under 24hrs notice. Please see our terms and conditions.

Our Mission Statement:
Inspired by the desire to enjoy an exquisite afternoon tea in the heart of Manchester, our warm and friendly team at Richmond Tearooms await every customer with open arms.

Our award winning ‘Alice in Wonderland’ themed dining experience is complemented with freshly prepared sandwiches, cakes and treats – all individually made in house with flavours and fillings hand picked by our team of Chefs. Team your meal with one of our traditional or exotic loose leaf and speciality teas.

Whether you’re celebrating a special occasion or just enjoying a last minute afternoon out, our mission is to create an experience you’ll remember for years to come.

We're open daily and waiting to welcome you into Wonderland.

Cuisine: Afternoon Tea, Cafe, Child Friendly, Contemporary, Dessert, High Tea, Tearoom, Vegan Friendly, Vegetarian Friendly, Romantic, Salads, Vegan, Vegetarian, British, Brunch, Cocktails, Locally Sourced
Price point:
£ £ £ £ £

Availability

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Diners Review
5 Stars
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5 Stars:
1500
4 Stars:
362
3 Stars:
136
2 Stars:
68
1 Star:
15
Visited On Friday, 20 March 2020

Staff were lovely and food was fantastic

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Visited On Saturday, 14 March 2020

We were a group of 6 but placed on a very small table which barely had room for the crockery etc that the tables were set with. As we were all having Afternoon Tea we found it a bit of a struggle as did staff trying to get everything on the table. We would ask to be seated at a bigger table if we returned as it did spoil things a little.

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Visited On Monday, 16 March 2020

..

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Visited On Sunday, 15 March 2020

It’s such a lovely experience but I can’t help feel in comparison to other venues the afternoon tea is a bit small. Very tasty though.

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Restaurant Response

Thank you for your feedback, I'll pass your comments on to our kitchen

Responded On Wednesday, 18 March 2020
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Visited On Sunday, 15 March 2020

we had a table of 8, including a young child, we had a fabulous time, enjoyed the food, the décor was amazing. all positive, thank you to the staff.

Reviewed On
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Thank you so much for a wonderful review!

Responded On Wednesday, 18 March 2020
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Visited On Sunday, 15 March 2020

food, service, excellent good afternoon out with friends

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Visited On Sunday, 15 March 2020

Having visited on the 8 th February I rebooked for my birthday on the 15th March. The food and service had been exceptional on our first visit however our return visit fell very short of that. The ciabattas we ordered were not toasted or hot. The fillings were poor. I had a roast chicken and spicy mayo ciabatta which had thick margarine on it and a minuscule amount of mayo. My daughter had the pulled beef but it came with no onions and the beef was awful. The waiting staff whilst friendly only cleared half the table so I had to ask a someone to clear it as I’d heard our waiter say he was going to get our cake after saying he would come back and clear it several times and then just standing about talking to other members of staff. I gave a really good review after my previous visit but it is with regret that I can’t do the same again.

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Visited On Saturday, 14 March 2020

Came for lunch before the theatre and fell in love with the place. Will definitely be heading back when in Manchester again.

Reviewed On
Restaurant Response

Thank you so much for your wonderful review!

Responded On Monday, 16 March 2020
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Visited On Saturday, 14 March 2020

We booked the Queen’s tea online but when we arrived it was as though we hadn’t even booked. We waited a few minutes to be seated then had to wait almost 20 mins to catch someone’s eye to order. We asked if we could order the Richmond Afternoon Tea instead and this was brought quite quickly but with no explanation of what was what. We noticed other diners had had their afternoon tea contents explained to them. We waited another 10 minutes for the Prosecco, which again we had to ask for. The staff were pleasant but service was not great. We won’t be rushing back.

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Visited On Friday, 13 March 2020

My favourite café in Manchester - always a joy to visit!:)

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Restaurant Response

Thank you so much for such a lovely review!

Responded On Monday, 16 March 2020
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Visited On Tuesday, 10 March 2020

I have to have a strange diet for medical reasons and the waiter was very knowledgable and the kitchen provided exactly what I needed. Two out of three of my guests had not been to Richmond Tearooms before - they were very impressed and will certainlt return.

Reviewed On
Restaurant Response

So glad we were able to cater for you and that you and your friends enjoyed your visit to us!

Responded On Monday, 16 March 2020
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Visited On Saturday, 07 March 2020

This was our first time visiting since it had moved from the original building. I was advised that as it is now over two floors it would be a lot more spacious than the last building. Unfortunately it was not. We had a table of 6 plus a baby and it was incredibly cramped. We had the next tables chairs right against ours and we were told no when we asked to move. As for the food, I remember it previously of being good quality, but the afternoon tea was very bland, half of the sandwiches provided were awful and we were told we could not swap them and had to “swap amongst ourselves” which is pointless when we all didn’t like certain ones. I honestly would’ve preferred the children’s afternoon tea as at least you could choose what sandwiches to have. The hot chocolate was basically hot milk with cream and marshmallows. I appreciate that it was busy but we were waiting quite a while to be served. Perhaps if there were less tables crammed in the waiters would’ve been able to serve a bit quicker? Quite frustrating when you know you’re on a time limit for the table. Such a shame because the venue is dressed beautifully and it is a fantastic concept. We had absolutely no complaints when we used to go to the other location (aside from the table time limit and it being quite cramped), but the extra floor space in the new location has really not helped matters as hoped. Perhaps a few less tables, scrap the table time limit and actually allow people to chose what sandwiches they want on their afternoon tea (especially for allergies etc) rather than asking your customers to just swap amongst themselves. The staff were all very polite and as helpful as they could be given the strict rules they unfortunately have to follow. We would’ve been happy to tip had our experience been better and had we enjoyed the food. Hopefully these comments are taken under consideration as we would love to come again if so. Thank you.

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Visited On Saturday, 07 March 2020

Lovely atmosphere, friendly staff, good service and food

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Visited On Sunday, 08 March 2020

Booked for an afternoon tea. Was wonderful, staff were really pleasant and nice. Food was amazing and the whole experience was great. Lovely nice atmosphere and wonderful surroundings. X

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Restaurant Response

Thank you for such a lovely review!

Responded On Monday, 16 March 2020
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Visited On Saturday, 22 February 2020

Having booked this well in advance for my daughter’s 21st and stated this on the booking and asked for balloons as extra I was very disappointed to find that not only was this not done and had to ask for it - we were seated in an area where people were just coming in off the street. I would have thought the time of booking would have given us one of the better seats,when asked about this was told that these areas were full with bookings ???? . Having said that the staff were very nice and did not charge for balloons and the afternoon tea was very nice - it just took the shine of what had been planned as a lovely surprise for a special occasion.

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Visited On Saturday, 07 March 2020

Lovely venue and great staff. I'm disappointed I forgot to get our servers name, she did a fantastic job dealing with all 20 of us! Lovely night for my mum's 60th birthday. Thank you x

Reviewed On
Restaurant Response

Hi, Lisa Thank you so much for your review! I'll be sure to find out who was working your section and pass on your kind words!

Responded On Monday, 09 March 2020
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Visited On Saturday, 07 March 2020

The venue is beautiful unfortunately the service did somewhat let the place down, the staff were friendly but had to wait for a pre booked table but was provided with complimentary drinks for the inconvenience which was a nice touch, however had to wait a long time after receiving the tea for the cups and had to ask again for sugar, some of the food was lovely but it was disappointing to hear the sandwiches come pre prepared especially for the price. The beef onion and mushroom sandwiches came without the onion and mushroom and then it took around 15 mins for the onion and mushroom to arrive which was odd. Then the bill was slightly wrong, I had anticipated a higher standard I think.

Reviewed On
Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 09 March 2020
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Visited On Saturday, 07 March 2020

Can't fault the lunch we enjoyed. I particularly recommend the chocolate tea and vegan oreo cake.

Reviewed On
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Thank you so much for your wonderful review!

Responded On Monday, 09 March 2020
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Visited On Saturday, 07 March 2020

Everyone was so friendly and accommodating, especially as we had a very young baby with us! It was a wonderful experience and the food was delicious. Thank you!

Reviewed On
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Thank you so much for such a lovely review! Glad you enjoyed your visit to us!

Responded On Monday, 09 March 2020
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Visited On Friday, 06 March 2020

This was my first visit to Richmond Tearooms and I was very impressed. The staff were so helpful and friendly, especially Adele who served us. Lovely afternoon for my mum’s Birthday.

Reviewed On
Restaurant Response

Thank you so much for such a lovely review! I'll pass your words onto Adele!

Responded On Monday, 09 March 2020
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Visited On Thursday, 05 March 2020

Would be 5 stars for everything if the tea included a free refill, even if it's just one. A free refill of hot water over the same tea leaves did not do the teas you provide justice.

Reviewed On
Restaurant Response

Thank you so much for your feedback - I'll discuss this with the staff and see what we can do in the future!

Responded On Monday, 09 March 2020
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Visited On Sunday, 01 March 2020

Our waitress Sophie was outstanding!... cant thank her enough for a wonderful afternoon:)

Reviewed On
Restaurant Response

Thank you so much for your wonderful review! I'll pass your feedback onto Sophie!

Responded On Monday, 09 March 2020
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Visited On Saturday, 29 February 2020

Hello , the service was fantastic , however the afternoon tea was very bland and have to say was really disappointed with the quality of the food ,

Reviewed On
Restaurant Response

We’re sorry to hear you were disappointed with your recent visit to us. We’d like to thank you for your honest opinion as we value all customer feedback and strive to constantly improve. If you would like to give further feedback, please email us at [email protected]

Responded On Monday, 02 March 2020
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Visited On Saturday, 29 February 2020

Excellent, kids loved it

Reviewed On
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Great to hear!

Responded On Monday, 02 March 2020
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Visited On Saturday, 29 February 2020

Fantastic decor that really sets the scene. Brilliant first waiter and very helpful staff generally with a large group. Food came out in stages to individuals, which wasn't ideal and perhaps some help choosing the different types of tea would help customers who are ot familiar with them all. Would love to come back

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Restaurant Response

Thank you for your feedback - I will feed this back to management

Responded On Monday, 02 March 2020
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