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Afternoon Tea

The Celtic Manor Resort, Coldra Woods, The Usk Valley, Newport, United Kingdom, NP18 1HQ
Restaurant info
Opening Information

Monday - Sunday - 1.00pm - 3.30pm

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
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About Afternoon Tea

Indulge in one of our mouth-watering afternoon teas in the luxurious surroundings of The Olive Tree Garden Room or historic Manor House.

Afternoon Tea is served Monday to Sunday 1.00pm - 3.00pm

Cuisine: Afternoon Tea
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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272
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158
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74
Visited On Monday, 17 December 2018

Food was excellent. Service was APALLING. Waiter couldn’t have been less interested. No high chairs despite noting in booking we needed two, when eventually arrived one was broken. Mulled wine arrived near end despite 3 requests. Diet Coke never arrived (but still on bill!). Plates not cleared 20m after we finished. When asked how it was at till we expressed this - again girl couldn’t have cared less, just smiled. Will certainly not be back.

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Visited On Monday, 17 December 2018

I have dined with yourselves many times and yesterday’s experience was poor and rushed. It took us over an hour and a half to even receive a drink from yourselves. The bread on the sandwiches were stale as if they had been waiting all day. We asked for our complimentary mulled wine twice and it was brought after we had finished everything. Some members of staff were rude and short with us and seemed rushed which we were having the backlash for. We waited over half hour to receive a box to put our scones in. (We didn’t get chance to eat these at the table as they started packing up around us). We were told by one member of staff that we could take the glass jars containing jam and cream home, then within five minutes another male member of staff approached us and was very rude and said we could not take them and we had to make our scones up now. As we were back in our coats all stood up ready to leave. I was not happy with this so asked for plastic tubs and was refused, another member of staff came over and said that you did not have any and we could take the jars but the reception from the male who said we couldn’t was very frosty. The tea lacked any organisation it was chaotic and the reception from staff was poor!

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Visited On Monday, 17 December 2018

Had a really disappointing festive afternoon tea yesturday. The hot drinks were not even Luke warm. Service was really short as it was really busy, nobody explained what we were being served. Unable to eat things as they weren’t explained. Really dissapointing as I have had a lovely experience numerous times

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Visited On Monday, 17 December 2018

Absolutely fantastic afternoon. Great service and beautiful food and plenty of it. We even got a box to bring home the cakes that we couldn't eat! Will definitely be going back.

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Visited On Monday, 17 December 2018

We was very happy with our experience of afternoon tea with Santa. Everything was well organised and laid back leaving us feel relaxed. We all enjoyed our day and can’t thank the staff enough for the whole experience

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Visited On Wednesday, 12 December 2018

Booked this for my girlfriend and her friend. They had to wait for over an hour for food and then for it to come with raisins which was made clear at the time of booking about an allergy. Also food arrived without Santa macaroons which definitely made it less festive. Meal was cut short because they simply run out of time, so asked for it to be boxed and also asked if scones were meant to come with it which were were supplied but with out any cream or jam. All in all not what was expected from a 5* Resort.

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Visited On Saturday, 15 December 2018

Fantastic service. Great afternoon tea. The tea was a little less impressive than before, a bag, not leaves. The food was lovely.

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Visited On Saturday, 15 December 2018

A very enjoyable experience, we will come again.

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Visited On Saturday, 15 December 2018

Absolutely lovely afternoon, my daughter loved meeting Santa and Mrs Claus

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Visited On Saturday, 15 December 2018

Very nice experience. The waiter was very helpful, Bradley cartwright I believe his name was. (Mum looked at his badge) He went above and beyond to ensure we were happy. All the other staff were also very nice. Food was great but I don't feel was worth the £30 although you pay for the name I suppose. All in all a very nice experience and would come again.

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Visited On Friday, 14 December 2018

The staff were amazing with the children

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Visited On Friday, 14 December 2018

Brilliant day for my daughter -

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Visited On Thursday, 13 December 2018

Was absolutely lovely despite being really late we were still accommodated and not rushed at all children were allowed to be just that notwithstanding the standard of the hotel which is always a big ask

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Visited On Wednesday, 12 December 2018

The waiter service could be improved. The marshmallows on the hot choc were stale and hard a lump of thick syrup remained stuck in the bottom of the children's cups. Having taken our tea and cakes to another table the head waiter instructed his subordinate to take them from that table to his coffee bar then out to the service area then back through the door to return them to our table !!!!!!!!! The food had been sat for a while and standard of such was not as expected. We were told scones would be served , they were not. This was brought to the attention of the lady who st us at our table who assured me that it would be attended to , however we did not receive any !!! The experience with Santa was marred by the parents and grandparents who insisted on taking flash photos of their children for most of the visit. My granddaughter has an eye problem and requires prescription corrective lenses of greater strength , because of the flashing in a softly lit room she was unable to enjoy her visit. Utterly disappointed

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Visited On Tuesday, 11 December 2018

Whilst the food looked lovely , there wasn't a lot of it for the price we paid. The bitesize desserts were hard to get off the plate and one or two were soggy. I couldn't honestly say it was value for money. We weren't offered a glass of champagne or a none alcoholic mulled wine. It was quite cold in entry to the the 'olive ' area and didn't warm up , my guest was 88 and she was cold. I love the Celtic manor and the rooms and previous meals have been amazing . I won't do another festive afternoon tea.

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Visited On Tuesday, 11 December 2018

We had a great time, the serving staff were particularly superb and a real credit to your organisation.

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Visited On Tuesday, 11 December 2018

We arrived early but were kept waiting past our allocated time to be seated. We also waited quite some time for the food to arrive and didn’t receive our mulled wine. The food was well presented and creative however the scones were very disappointing. Festive music to dine to would have improved the ambience. Also the children need not have worn stickers with their names as the Santa meet wasn’t personal.

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Visited On Saturday, 08 December 2018

Wonderful experience

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Visited On Tuesday, 11 December 2018

The afternoon tea itself was very nice and staff were attentive also. The only negative for me would be that the babys highchairs are notbeing cleaned anywhere near well enough. I had to wipe again with my own wipes before i could put baby in it.

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Visited On Tuesday, 11 December 2018

Very much enjoyed

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Visited On Sunday, 09 December 2018

Felt very welcomed here! A very nice place for afternoon tea!

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Visited On Monday, 10 December 2018

It was my birthday and booked the afternoon tea with Santa to make this time of year even more magical. When we received our afternoon tea the cakes looked like they had been thrown on the plate they were extremely messy and then I had to use a fork to remove them as they had melted and stuck together on the plate. My children's sandwiches the bread was hard so I presume it had been left out for a while. I also asked if we could take our scones home which once boxed up we had no jam or cream to take with us also. I also asked the waiter when he came to the table if we could swap the children's egg sandwiches for extra ham as neither of them like ham of which he said they don't get egg sandwiches but when the food arrived they did have egg sandwiches. I didn't say anything on the day because it was my birthday and he kids were just excited to see Santa so I didn't want to make any issues but I was extremely dissatisfied with the food and presentation and the lack of the waiters knowledge of food. Also my son spilt his drink and the waiter did see but didn't bring any clothes to help wipe it up or anything and just ignored us. I really will not be recommending this afternoon tea to anyone and will not be returning.

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Visited On Monday, 10 December 2018

Problems booking via website as no facility for booking for a family of nine. Booking confirmation was initially correct but then muddled by staff and reconfirmed incorrectly. Had to rebook the day before by phone. Staff were unclear of running order and we were rushed into Father Christmas’ room after only half an hour at the table. Most other tables were being cleared by the time we returned and the atmosphere was lost. My tea was cold and nobody offered to replenish it. Couldn’t believe it had cost me almost £200 pounds for an hours experience with the grandchildren I do not see very often. I was really disappointed.

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Visited On Tuesday, 18 September 2018

The afternoon tea was reasonably good but the attitude of staff (receptionist and concierge) was poor, in my opinion. I had an accident at the venue and the staff were more concerned with whether I was going to sue rather than assisting me. I was bitterly disappointed as I have stayed at the resort on many occasions and saddened at the decline in standards in relation to customer care.

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Visited On Monday, 10 December 2018

Our waiter was fantastic! Easily built a rapport and he was a very charismatic person who made jokes with my daughter and really put everyone in a good mood for the night. I am assuming the festive afternoon tea is different to the usual one. I found the adult selection very tasty, although bigger scones are definitely needed! However I would recommend the ability to select what fillings are in your sandwiches/wraps and a wider selection to choose from for petit fours. The ability to customise your afternoon tea would put this in the same league as the likes of The Angel in Abergavenny. The Santa experience was lovely and so well decorated and just what I was looking for to keep the magic alive for my daughter who is growing up far too quickly!! The Olive Tea Garden is a very lovely room but signage is lacking. We didn’t even know we were in it until we stopped a waiter to ask.

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