Monday - Sunday - 1.00pm - 3.30pm
- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About Afternoon Tea
Indulge in one of our mouth-watering afternoon teas in the luxurious surroundings of The Olive Tree Garden Room or historic Manor House.
Afternoon Tea is served Monday to Sunday 1.00pm - 3.00pm
Ordered tea for 2 waitress poured one cup and left, contacted 3 different staff for another pot waited 30 minutes for it. Used the same plate and knife throughout the tea. Food and environment very good but service and attention to detail exceptionally poor.
We really enjoyed our afternoon tea. The savoury food and the scones were particularly delicious as was the complimentary proscecco. I did feel that the cakes were a little bit samey. It was a little busy and so I don't think we had the follow up attention for more tea that would have made the experience just that little bit better.
Always enjoy afternoon tea here. It’s always absolutely beautiful. Only issue I had was I wanted to pay for the afternoon prior to having it as it was a birthday gift but I wasn’t able to.
We had this on the day we arrived and was a lovely way to start our holiday
We were very disappointed with the service. We didn't receive our food until 1hr 10 mins after sitting down. It was our 20th Wedding Anniversary so what should have been a special occasion was spoilt.
Upon arrival we were asked for the reason for our visit that day, we replied we were celebrating our engagement. The last taking us to our table congratulated us and after seating us, kindly offered us a complimentary glass of prosecco to which we gratefully accepted. We didn’t see the lady again and our complimentary prosecco never arrived. Aside from that, the rest of the afternoon tea was great as it always is although the service was a little slow on this occasion as it was quite busy.
Was somewhat disapointed with the variety of savoury food ie egg/mayo sandwiches & the cakes were “soggy”& uninspiring , the scones were tiny but tasty - the setting / atmosphere & service was lovely but would probably not return for tea again
Had a lovely afternoon tea. food was first class and the setting was really nice. Would certainly recommend it as a treat.
Thank you for the complimentary Prosecco fir my birthday yes. A lovely, much appreciated touch. A perfect time.
During our stay at the Celtic manor for my husbands birthday we thought to treat ourselves along with our three children to afternoon tea. Unlike on our previous visit it was held in the Manor House, which although the room was very nice did not have the same appeal as the Garden room . We were placed on a cramped table for four with a chair on the end which most certainly could not hold the afternoon teas due to arrive! The service was was inattentive, I was left waiting for staff to pass and at times there were not staff in the room, possibly understaffed. The food was poor in comparison to previous visits, especially the savouries. The bilinis seemed stale and the baguette was not crisp and fresh more like an uncooked bake off product served directly. Lastly, the additional service charge added to the bill is particularly naughty seeming as you are not bound to pay it, something I found out after paying it. Would I come again? No, defiantly not value for money compared with the other offerings on the market.
Had a lovely afternoon, was offered a complimentary glass of prosecco which was a lovely touch. Will definitely be returning
Even though the email confirmation was informative, it lacked detail of where to park. It states 3 hours complementary but does not specify that these need to be the outside or underground car parks as opposed to the manor car park that charges extortioniate prices. ‘Signage’ with prices are on the booth, however this can be easily disregarded as the email specifically and clearly states “3 hours complementary”. More detail of where this is entitled needs to be added onto the confirmation. Maybe more explicit information advising that payment will be taken AFTER the afternoon tea, and that the card details you are providing does not mean that this is being paid for upon booking
The starter section and desert section I was extremely pleased with but being served a very dry cheese finger and plain egg was extremely disappointing.
Very expensive for the amount of sandwiches with the tea - no offer of extra if we wanted them
Better than expected. Lots of lovely food!
The food and service was excellent but the location, however elegant in decor, was not. The tables were too close together and the chairs on a tiled floor meant that anytime somebody moved or sat down the noise it made reverberated around the whole room. Maybe invest in some rubber feet for the chair legs!
In a such beautiful setting, we were looking forward to a birthday afternoon tea however came away disappointed. Staff seemed nervous and unsure of what they were doing, we never had the same waitress more than twice... The food though looked delicious lacked what you’d expect from a £30 tea The vegetarian option for sandwich was sad, salad roll and a tasteless couscous wrap The desserts looked pretty but some were again a bit disappointing I have been several times before and I can say for certain I won’t be back
The food was excellent and beautifully presented, representing good value in comparison with other similar rivals. The staff were very accommodating towards my mother who has has some mobility issues. But there were a few downsides - the garden room is in need of a makeover. It felt a little like a cafe, not quite consistent with the hotels status. Certainly a more exclusive experience can be found elsewhere. The table used was far too small for our party of four and all the rigmarole of a proper afternoon tea, which meant a constant shuffling of things every time something new needed to be accommodated and usually that meant us having to make that happen. When everything was finally on, it was not a comfortable experience or sight. The staff were very nice but most were undertrained/inexperienced. Fazed by the problem of the table size they largely left it to us to create space for whatever they were bringing. Small things too - for example, we were still having drinks at the bar when we were taken through to our table. Nobody offered to take them through on a tray so we had to carry them ourselves - my mother has a mobility walker and needed assistance from other members of the party which left me at times carrying three/four glasses - not a major problem but not the attention to detail you expect from a top class establishment. Along with a few other other similar, small things and those already mentioned it just took the gloss off what was otherwise a good experience but falling short of great.
Service on the food was very slow and seemed disorganised. Day was timed to have an hr for afternoon tea and then use facilities but didn't get served until nearly an hr after our booking time which meant we were left sat at the table for a long time without any food or drink.
One of the best afternoon teas we have had. We started with a glass of wine on the terrace area at Merlins bar before going for the tea. Delicious and varied items on the menu catering for both sweet and savoury tastes Lovely setting in the conservatory area of the Olive Garden Only one thing marred the occasion and that was the parking fee as we were 2 mins outside of the 3 hours we had to pay £6 for those 2 minutes Surely as a paying guest the car park should have been free
The food and drink was very good, and nicely presented. What’s missing is the service and the attention to detail. We were crammed into one edge of the room very close to other diners, there was a napkin to stop the table from wobbling. Despite ordering a Prosecco afternoon tea we never actually got any Prosecco. We weren’t offered any additional tea after the first pot. Despite warning the reservation team in advance about a nut allergy, someone came out to ask ‘how bad is the allergy?’ - not quite what you expect. The nut items were simply removed from the tea, rather than any thought to alternatives. Again, I’ve experienced Afternoon Tea at other venues where they actually have solutions to this with some alternatives. Generally a bit disappointing.
Have had afternoon tea a few times at the Celtic Manor, but was disappointed this time, there was food left overs all over the floor by the table we were shown to. I had to notify the staff of this, one of the chairs had sticky residue all over it. Also I had to inform the staff that we had the prosecco afternoon tea. Which only came towards the end of the tea. Definitely not 5 star unfortunately. The food was lovely though.
Having enjoyed Afternoon tea at the Celtic Manor's sister hotel Newbridge on Usk numerous times, we were really looking forward to Afternoon Tea at the main hotel. We were booked in for 1pm and were asked to wait as 'they weren't ready for service'. So we took a seat in the window by the Olive Tree reception. At first glance the hotel is very impressive but it doesn't stand up to closer scrutiny! Whilst we were waiting we were marvelling at what appears to be a gallery above the Olive Tree Reception. It was then we noticed the accumulations of dust on the Orange 'half' Vases. You can see the dust from 30 feet away. We then noticed all the dust and dead bugs in the lampshades above our heads in the restaurant. So we looked further. There is dust and grime on most surfaces (window sills, chair and table legs and supports, the ironwork around the restaurant. As impressive as the interior of the hotel is it really does needsa thorough dust and clean! Onto, tea itself. The food was good quality but given the general lack of cleanliness it was not good value for money. Service was slow, we were not offerred Tea refills and when we asked for some it took an age to come. The main hotel can't hold a candle to the Newbridge on Usk, the food is equally as good but there the service is superb, the staff encourage sampling the different teas on offer and they make the visit an 'experience'. One final gripe that links back to cleanliness. When we arrived at 12.30pm there was no soap in either of the 2 dispensers in the gents near the Jewellery shops, I mentioned this to a housekeeper who was cleaning the disabled room at the time. When we left the resort 2 and half hours later there was still no soap in the gents! The dispensers were missing noot just empty. Very poor given the write up the CM gives itself.
I was incredibly impressed with our afternoon tea. The food was divine and I tried many different teas. I will most definitely be booking again. Very good value for money.
When I booked I was of the understanding that I would have the 20% discount applied but it appears that I have been charged the full price. In addition I was not charged for my bottle of proseco which I highlighted to Charlie but there was no thank you from her for mentioning this. I have had afternoon tea at the Celtic on many an occasion and I felt that the service this time let you down as there was no warmth from the host Charlie and we didn’t feel as special as we are normally felt by previous hosts