Monday - Friday: 7.00am - 9.30am
Saturday: 7.00am - 10.30am
Sunday: 8.00am - 10.30am
Monday - Sunday: 12.00 noon - 2.30pm
Last orders: 2.00pm
Monday - Sunday: 7.00pm - 10.00pm
Last orders: 9.30pm
- Disabled Access
- Private Dining
- Free WiFi
- Families and Children Welcome
- Weddings and Other Private Parties Catered for
- Children's Menu available
- Gluten Free Available
- Swimming Pool
- Event Space
About Pendley Manor Restaurant
Pendley Manor is home to the award-winning Oak Restaurant as well as the unique Peacock Lounge and Shakespeare Bar. Enjoy dining in our 2 AA Rosette-awarded restaurant; serving exciting and imaginative food, classic afternoon teas and a large selection of wine - in the breathtaking Hertfordshire countryside.
A pleasant afternoon - sadly lacked atmosphere and ambiance.
Some really good customer friendly staff, some not so good! Even when Very busy, a hotel should be able to maintain a good level of service for ‘all‘ guests
We really enjoyed our stay again, it’s like home from home, the staff are so friendly and helpful.
Fantastic stay, beautiful rooms, lovely pool, delicious food, really lovely staff
We arrived at the hotel at 3pm after a horrendous 4 hour motorway journey from E.Sussex driving through storm Dennis. When we arrived our room was not ready and we were asked to go to the bar. As we were peckish we decided to have a afternoon tea whilst we were waiting. The waitress who served us was surly and grumpy and obviously wished she was elsewhere. After an hour, I asked if our room was ready but unfortunately it wasn’t and so we continued to sit in the conservatory. Meanwhile other people arrived whose rooms weren’t ready either but I don’t think the receptionist had told the restaurant staff there was a back log, so the waiting staff were getting more and more people who wanted refreshments. Our waitress was getting grumpier and grumpier. After another half an hour (so it was now nearly 5pm) I asked again if our room was ready and again it wasn’t. It was then that I suggested that someone offered us a cup of tea as a token for our patience. This was immediately agreed to by the restaurant manager but unfortunately as the waiting staff were by now so busy the tea didn’t arrive when finally our room was ready. The room was pleasant but very hot and there was a musty drain smell. I opened the windows and the smell did dissipate however the window remained open throughout our stay. We were going to a funeral the next day, hence the reason for our stay, and my uncle, aunt and cousin joined us for dinner that evening in the hotel restaurant. Whilst waiting for them, the restaurant manager gave us a free G&T which was a lovely gesture. The meal was pleasant enough, not fantastic, but was ok. If I was being picky I would say the mushroom starter was tepid, the brioche toast like a brick and our steaks were over cooked. However we had a lovely evening and the waiting staff were friendly and helpful. The red wine was delicious and served at a good temperature. The restaurant manger checked we were happy and he was extremely friendly and helpful and I think saved us from writing a stinking poor review. He is worth his weight in gold. We had a poor night sleep as the room was hot. I turned the thermostat down as far as it would go but it still was very hot and stuffy. The window remained open all night but we couldn’t open it wide open, as the weather was still very windy and stormy. The beds were very comfortable. The sheets were lovely and the room very clean. Please note the doorstop in the bathroom is dangerous and easily trodden on when the bath mat is on the floor. The area for the mat is small and there is no option but to partially cover the stop. Breakfast was brilliant and delicious. Dining room was very hot so we opened the window a smidge so as not to give other guests a draught. Check out was slow as only one receptionist on duty. So as an overall review I would suggest the experience was sufficient but not excellent. The restaurant manager saved the day. Other staff need customer service training and if things go wrong, that’s fine, but think ahead and warn other staff and departments and offer free tea. How much is a tea bag? but the gesture would go down well. If the restaurant is busy because the rooms aren’t ready, don’t scrap chairs across the conservatory floor, smile, offer tea and don’t get grumpy as it’s not the customers fault!! Promote the restaurant manager or give him a pay rise.
I have eaten in the restaurant many times over the years and always been very happy. This year there seemed to be twice as many staff but the service was poor. Had to wait ages to order, food delicious when it arrived but after main course we were left again for nearly an hour with dirty plates. We asked a passing waiter if we could have coffee and they said they would go and check if that was ok, really!
You had a full house and avery busy breakfast session. But there was no food a the breakfast buffet. There was only one person replenishing the buffet - the guests were queuing up with empty plates as no food was on the table. Coffee got served 10minutes into the breakfast- and that after a few requests to the waiters who had no clue how to manage the busy breakfast period. Its perhaps fine when you are not busy- which is probably mostof the time- but when you have more guests for a special occasion, should you not train your staff for these busy periods?
We had a lovely evening its the 5th time we’ve eaten here The staff are very friendly polite and professional The food was excellent
We had a lovely afternoon, but it would have been nice if the waitress came to check if we needed a top up on anything.. Eg tea, coffee or more sandwiches!
The team were all very polite. From waiting team to front desk. It’s a pleasure to sit and soak in the atmosphere. We’d actually specially requested the peacock lounge, however weather was awful and it was lovely that the team knew to suggest a better alternative even though we had requested something else. It’s great that they knew they could make it better.
Team went above & beyond to help us celebrate my boyfriend's 30th. A brilliant evening, thank you
The best thing about our dining experience was the waiter André who was courteous and charming. Unfortunately the food was disappointing. Our starters were not well prepared and used ingredients that were clearly past their best. My husbands main was better but as a vegetarian I felt the options were limited and read from a menu 15 years ago. My pesto penne pasta was bland and felt lazy- there are so many incredible vegetarian and vegan options now why hadn’t Pendley invested in these? The desserts were, in contrast, good - the black currant creme brûlée was delicious and the apple crumble and custard equally so. To sum up, there is so much potential here as the staff are lovely and it’s a beautiful setting. But the chef urgently needs to bring standards up dramatically to match.
Everything was perfect
Our package included dinner, which we upgraded for a small supplement. Our three course meal was delicious and the service very attentive. Definitely worth the money. Had a lovely evening. Thank you to all at Pendley xx
Such a shame on the arrival that the service I received was poor! It was a surprise birthday. I had already stated in my email what we were having and what I wanted but yet the receptionist I found abrupt and slow. I Felt she didn’t know what she was doing?! We had two waiter/waitress the lady was far more attentive! I am pleased my best friend had a lovely time just a shame the service could of been better
Friendly and helpful staff. Provided us with room service which was much appreciated. Not fault of restaurant but our overall view and enjoyment of the hotel was destroyed by policy if charging us £10 to use a gown to go from swimming pool back to our room! Total rip off and the type of daft management policy which destroys in a flash goodwill and any prospect of returning.
We ate 2 nights in a row. On Friday night it took 2 1/2 hours to be fed a 3 course meal, the food was ok, but the menu was very limited. On Saturday night we were in and out in an hour. The service and food was much better, but the limited menu was the same.
Drilling whilst having the afternoon tea was not good. Also it seemed chaotic despite it not being busy. The staff did not work together and we waited nearly an hour for our food and had dirty teapots. Reception were helpful to my friend in her wheelchair. In general not impressed.
Good size rooms & very clean. Wine on the expensive side. Good selection of food and well presented. 4 star for value as we have had better deals in other hotels.
The restaurant staff make my colleagues and me very welcome whenever we visit. Thank you very much.
We had an afternoon tea at peacock lounge and it was a great experience. Highly recommended!!
Great service, excellent food and rooms. We will be back. Many thanks for a five stars service.
Lovely hotel, setting and staff, pool changing areas could certainly do with some work.
We were the only guests at our time slot so had the whole room to ourselves which was nice but it made the experience lack atmosphere. The food was minimal, 4 finger sandwiches each - it would have been nice to have been offered a top up on sandwiches, every other afternoon tea I have been to you are asked if you would like any more sandwiches, so it was a shame this place did not offer. That being said the sandwiches, cakes and scones we did have were lovely, the scones were fresh and warm. Couple of complaints, our cups and cutlery were dirty and needed replacing, the teapot itself was filthy when bought out to us, would recommend you check how clean your china is before setting the table. Also the service was non existent. As we were the only people in the room I’m assuming we were forgotten about as whenever we needed something there was no one around to ask, I had to really look out for someone to get their attention, and at one point my mum had to actually get up to leave the room to find someone. No one came to check on us to make sure we were okay so we were sat for quite a while waiting for someone to come as we needed more milk and cream for our scones. It would have been nice to have some attention paid to us, especially since we were coming for my nans birthday. Our waiter said ‘who’s birthday is it?’ and when I pointed to my nan he didn’t said ‘happy birthday’ he just wrote something on a sheet and walked out which we found rather odd. She received nothing extra for her birthday, at other afternoon teas you normally get a cake with happy birthday on the plate or something, but here.. nothing! The whole experience for the 3 of us cost £75 which I think was a bit expensive for what we had. Although the food was nice, there could have been more sandwiches offered and the top up of tea wasn’t offered either, you had to ask. The location and venue is lovely, the entrance hall is beautiful and the peacocks outside in the garden were a special sight, however I wouldn’t return for afternoon tea here or recommend it to any of my friends or family, I believe there to be nicer afternoon tea locations in the area.
We enjoyed our stay immensely. Staff were welcoming, efficient and courteous.