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On The Waterfront

4-9 The Quay, Exeter, United Kingdom, EX2 4AP
Restaurant info
Opening Information

Mon - Sun: 10:00am - 11.30pm

Food Service:
Sunday - Thursday: 11.00am - 9.30pm
Friday - Saturday: 11.00am - 10:00pm

Facilities
  • Disabled Access
  • Free WiFi
  • Families and Children Welcome
  • Outside Seating Area

About On The Waterfront

Open for lunch and dinner, we are one of Exeter’s most popular places to eat. We are proud to serve only top quality, locally sourced food in our restaurant. We are also a Cask Marque accredited pub, which means you can be certain of a good pint of local ale as well as a selection of more widely known beers and lagers.

We are family friendly and boast a dining area for parties of up to 100 guests. Our heated terrace is perfectly located on Exeter’s picturesque quayside and is the ideal place to watch the world go by whether you are eating or drinking.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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Diners Review
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372
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145
2 Stars:
58
1 Star:
22
Visited On Tuesday, 22 May 2018

Disappointed as the service seems to have gone out the window. Took ages to be served initially and we were accused of not paying (split bill) when actually we all had. Music was too loud in the restaurant so could barely hear each other. More like a cheap club then a decent restaurant. Shame as the pizza was great. You need to do one or the other, music and drinks or decent food.

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Visited On Tuesday, 22 May 2018

Honestly the worst service I've ever experienced, utterly inept staff, not much to be said for the food either – it's average at best. Apparently our order didn't make it through to the kitchen – despite being pretty much the only people in the restaurant – so our starters arrived an hour late. When they did come out they were wrong. The mains then arrived only to be taken away again as the waiting staff realised they'd not cleared the table after the starters. When our mains reappeared they were also wrong. The staff offered a replacement of one dish which arrived 30 minutes later. A complete and utter shambles with distinctly average food and that's being extremely kind.

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Visited On Saturday, 19 May 2018

The staff were very accommodating as the numbers in my party grew. Unfortunately the gluten free pizzas were over cooked but were replaced for new ones without too much trouble. Everyone else really enjoyed their meals. Thank you Reece for looking after us and making my daughters 1st birthday a success.

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Visited On Sunday, 20 May 2018

Extremely slow service. Food was excellent.

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Visited On Saturday, 19 May 2018

Firstly the service at the bar was appalling waited 20 minutes to get served, admittedly was busy but the time scale from ordering our first drink to being served the last drink in the round was unbelievable. Waited along time before we had to ask someone to take our order, when the food eventually arrived out of the 6 pizza's that arrived all but one was burnt and two were cremated, how on earth a chef could honestly send them out was beyond me, we did complain and those two were taken off the bill . Overall the whole experience was dreadful.

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Visited On Friday, 18 May 2018

Sides were small considering the price.

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Visited On Sunday, 13 May 2018

Had an enjoyable day on the quay finished off with a good pizza

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Restaurant Response

Thank you for leaving us this kind review, I'm glad you enjoyed your visit and I hope you're able to join us again!

Responded On Wednesday, 16 May 2018
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Visited On Thursday, 10 May 2018

Always great food, service and atmosphere at the Waterfront.

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Thank you for leaving us this kind review, I'm glad you enjoyed your visit and I hope you're able to join us again!

Responded On Wednesday, 16 May 2018
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Visited On Friday, 11 May 2018

Usually no negatives when visiting here - however the 2 members of staff at the enctrance desk spoke together for about a minute before acknowledging we were there. Service also seemed a little slow

Reviewed On
Restaurant Response

Thank you for leaving us this review, i am sorry that you felt ignored to begin with and I hope you enjoyed the rest of your meal and evening with us. We look forwarding to welcoming you back here.

Responded On Wednesday, 16 May 2018
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Visited On Friday, 11 May 2018

Pleasant staff. Good food. And lovely venue!

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Thank you for leaving us this kind review, I'm glad you enjoyed your visit and I hope you're able to join us again

Responded On Wednesday, 16 May 2018
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Visited On Friday, 11 May 2018

The place is very nice and good value for money. As we were a big group, we were seated in one of the rooms at the back, and became very noisy when it was full of people. Otherwise, everything else was very good! Will definitely go back.

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Restaurant Response

Thank you for leaving us this review, I'm glad you enjoyed your visit, I hope the noise didn't disturb you too much. We hope to see you again soon!

Responded On Wednesday, 16 May 2018
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Visited On Tuesday, 08 May 2018

Had a pleasant evening with friends good food and service, expect had run out of steak !!!. Was quite noisy so had to raise voices to hear each other but otherwise good time had by all 😊

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Restaurant Response

Thank you for leaving us this kind review, I'm glad you enjoyed your visit and I hope you're able to join us again soon when we have steak back in stock!

Responded On Friday, 11 May 2018
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Visited On Tuesday, 08 May 2018

Great selection of food & drink for different age groups attending.

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Thank you very much!

Responded On Friday, 11 May 2018
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Visited On Monday, 07 May 2018

Excellent food.

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Thank you very much for this lovely review!

Responded On Friday, 11 May 2018
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Visited On Sunday, 06 May 2018

We booked a table based on the location and the great selection of vegan option. We were 5 minutes late arriving which didn’t seem to be an issue but they did say there were busy. We were sat down and given the menus and were told someone would be over with a few minutes to take our order. 30 minutes we were still waiting even to be asked for our drinks so I got up and asked explained we had been waiting for ages to be asked what we wanted to drink and they apologised and someone took our order straight away. We then waited a further 45-50 minutes for our starters to arrive. The table next to us then asked had we been waiting long to which we explained yes, they said they had been too and decided to leave at this point. Once the food eventually arrived it was really tasty and good quality so no issues with that at all. Overall it could be fantastic but was really let down by the poor attentiveness of the staff and long waiting times so would not return.

Reviewed On
Restaurant Response

I'm sorry about the long delays on your recent visit, we were extremely busy all weekend and we did try to keep all customers up to date with any waiting times on food so I apologise if you were not informed of these waits. I am glad your food was up to scratch however and we hope to see you back again soon!

Responded On Friday, 11 May 2018
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Visited On Sunday, 06 May 2018

Catered really well for large party - 25 people!! Required to pre order which is slightly annoying but understandable given party size!

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Restaurant Response

Thank you for leaving us this review, I'm glad your party enjoyed themselves on your visit on Sunday. If you would prefer not to pre-order for a large party that is fine, please just let us know in advance and be aware that there could be over an hour's wait on food as we prepare a lot of our dishes fresh and pre-ordering allows us to prepare a little beforehand.

Responded On Friday, 11 May 2018
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Visited On Friday, 04 May 2018

Another awesome night at the waterfront. Best pizzas around and love the atmosphere here

Reviewed On
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Thank you very much!

Responded On Friday, 11 May 2018
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Visited On Tuesday, 01 May 2018

We came as a big party and were really well looked after. From the moment of booking to ordering the food, the staff contact was excellent. The staff on the night were attentive and it made the evening less stressful, for me, the party organiser.

Reviewed On
Restaurant Response

Thank you so much! I'm so glad to hear you enjoyed your meal with us and we hope to see you back again soon! I will pass on your kind comments to our team!

Responded On Friday, 04 May 2018
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Visited On Tuesday, 01 May 2018

A group of 8 of us stopped by for dinner having had delicious here last year. While the food was still very good (although the glam fries were a third of the size, but for the same price - really?), the service was amateur at best, shambolic at worst. Firstly, we were given the wrong table and had to move. Secondly, our order, when it eventually arrived was brought by a new member of staff that clearly had no product knowledge - and who brought out 7 pizzas all stacked one on top of another. Due to him misidentifying the pizzas when handing them out, two of our group were given the wrong pizza. This led to one person starting to eat the wrong pizza before the mistake was noticed. Clearly this couldn't then be given to the rightful owner, so the waitress said that another one would be made and brought out for him. Half an hour later the new pizza was brought to the table, by which time everyone else had finished. Not cool. At no point did waiting staff ask if we had everything we needed, or whether we would like more drinks, although there were two or three waiters loitering around by the kitchen not doing anything. All things considered, while the food was worth the drive down to Exeter from Taunton after work, the service was such that we won't be bothering again.

Reviewed On
Restaurant Response

I'm sorry to hear about the problems on your recent visit. I will pass on your comments to our management team so we can schedule further training sessions as this is certainly not what we like to hear. Our chip portion sizes have not changes, however, but we have changed to smaller bowls, and bigger chips, so perhaps this is why you felt like you were receiving less food. I hope you are able to join us again in the future to see this was an unfortunate mistake and one which should not be repeated again.

Responded On Friday, 04 May 2018
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Visited On Sunday, 29 April 2018

Very disappointed with service .

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Restaurant Response

I'm sorry to hear you were disappointed on your recent visit. Unfortunately we were very busy over the weekend and this coupled with staff shortages through no fault of our own did mean that there were delays throughout. We have put an action plan together on how to improve this and so I hope to see you back again soon to see this is certainly not our usual practice.

Responded On Friday, 04 May 2018
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Visited On Saturday, 28 April 2018

Service was very slow, took around 45mins to get our food and drinks were around 30mins. Very difficult to attract staffs attention. Other diners were very loud and swearing a lot, we booked our table at 4.30pm as we had children with us. Shouldn't have to listen to that kind of language at that time of day. Food was great though.

Reviewed On
Restaurant Response

I'm sorry to hear about the delays on your recent visit. We were slightly short staffed through no fault of our own on Saturday and this did impact service somewhat, especially as we also had new members of staff in training throughout the day. If you are ever made uncomfortable by other customers please let us know at the time so we can have a quiet and confidential word with them, we expect all our customers to act in a respectable manner but on busy days it is sometimes difficult for our staff to notice if there are disturbances between tables. We hope to see you again soon to see this isn't our usual level of service.

Responded On Friday, 04 May 2018
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Visited On Saturday, 28 April 2018

Food was reasonable but service/speed of food arriving was poor. Seemed to be too few waiting staff and i assume too few people in the kitchen as we arrived for a 6.45 booking, were told we only had the table for 2 hours, but were in the restaurant for 3 hours due to how slow the food arrived

Reviewed On
Restaurant Response

I'm sorry to hear you were disappointed by the delays on Saturday. We were training new staff in the kitchen throughout the weekend and unfortunately this alongside it being an incredibly busy couple of days did affect the service somewhat. We have to provide customers with a time limit on busy weekends, though if there have been delays we do all we can to ensure that customers such as yourselves are not asked to vacate their table before the have finished their meal. I hope you are able to join us again in the future to see this is not our usual practice.

Responded On Friday, 04 May 2018
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Visited On Saturday, 28 April 2018

Lovely pizza

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Thank you.

Responded On Friday, 04 May 2018
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Visited On Friday, 27 April 2018

Awesome evening, great food in a amazing place, I'll be back

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Thank you so much, we look forward to seeing you back soon!

Responded On Friday, 04 May 2018
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Visited On Wednesday, 25 April 2018

Fantastic

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Thank you!

Responded On Friday, 04 May 2018
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