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On The Waterfront

4-9 The Quay, Exeter, United Kingdom, EX2 4AP
Restaurant info
Opening Information

Mon - Sun: 10:00am - 11.30pm

Food Service:
Sunday - Thursday: 11.00am - 9.30pm
Friday - Saturday: 11.00am - 10:00pm

Facilities
  • Disabled Access
  • Free WiFi
  • Families and Children Welcome
  • Outside Seating Area

About On The Waterfront

Open for lunch and dinner, we are one of Exeter’s most popular places to eat. We are proud to serve only top quality, locally sourced food in our restaurant. We are also a Cask Marque accredited pub, which means you can be certain of a good pint of local ale as well as a selection of more widely known beers and lagers.

We are family friendly and boast a dining area for parties of up to 100 guests. Our heated terrace is perfectly located on Exeter’s picturesque quayside and is the ideal place to watch the world go by whether you are eating or drinking.

Cuisine: British
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
802
4 Stars:
414
3 Stars:
162
2 Stars:
67
1 Star:
23
Visited On Saturday, 18 August 2018

The food and drinks were fine but the service received was very poor. Had to ask for table water 4 times. Drinks took ages to arrive. Generally not looked after, which I cannot understand as it was quiet, with many staff around not seeming to do much!

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Visited On Saturday, 18 August 2018

Food was excellent!

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Visited On Thursday, 16 August 2018

The pizzas a good. The staff are friendly. We had a good night. The price of coleslaw is shocking. Served in a tin bowl. Then desserts. £6 for a medium? Let's say you had a choice of one of your desserts or a tub of Ben and Jerry's, there's no comparison, and B&J wouldn't cost you £6. The size of the desserts was poor. Ours was too late arriving, taking 35 mins. We had to say no to ours as our carpark ticket had ran out. (Also we had a 45 Mon delay on the mains, all contributing to us having to go). My mate wasn't happy with his dessert. Luckily for us, we went into McD's on the way home and picked up 3 McFlurries for £3.50, each of them looked as good as the desserts my mates family got. A couple of scoops of ice-cream, a bit of fudge and some sauce, knocked up into a jar, took 45 mins and cost £6. We recently went to the Bronx bar in teignmouth. Their desserts were good. Well thought out, ice cream, sauces, cream, wafers, sprinkles, £3.75. Yes, you have to make a living, but if you're charging £6 for ice-cream, don't rip off the customers. I almost forgot, the pizzas were good though. See, the last impression can be as important as the first. Regards Mr Wildman

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Visited On Sunday, 12 August 2018

They got are pizza order wrong but the staff were very nice about it,

Reviewed On
Restaurant Response

I'm sorry to hear there was a mistake on your order, though I'm glad to hear we were able to fix this for you at the time! We hope to see you back again soon!

Responded On Thursday, 16 August 2018
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Visited On Sunday, 12 August 2018

Lovely place to come with family. My children really love it and the relaxed atmosphere suits us all.

Reviewed On
Restaurant Response

Thank you very much! We look forward to seeing you again in the future.

Responded On Wednesday, 15 August 2018
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Visited On Sunday, 12 August 2018

We had a lovely meal, your staff were very friendly and the food delicious thanks! Only thing I will feedback is when we were given the bill at the end, no one followed up with payment so we had to go on a hunt for somewhere to pay for our meal. Other than that, we'll definitely be back!

Reviewed On
Restaurant Response

Thank you for leaving us this lovely review, though I will definitely pass your comments onto our staff to make sure they are coming back to tables once the bill has been provided! We hope to see you back again soon.

Responded On Wednesday, 15 August 2018
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Visited On Sunday, 12 August 2018

Lovely meal and ambience

Reviewed On
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Thank you!

Responded On Wednesday, 15 August 2018
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Visited On Sunday, 12 August 2018

This was our first time and the entire group had a great time. The food was fantastic and this will definitely be somewhere we come back too. Thank You for a lovely afternoon

Reviewed On
Restaurant Response

Thank you so much! We look forward to seeing you again in the future.

Responded On Wednesday, 15 August 2018
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Visited On Saturday, 11 August 2018

Lovely atmosphere and perfect food.

Reviewed On
Restaurant Response

Thank you very much!

Responded On Wednesday, 15 August 2018
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Visited On Saturday, 11 August 2018

Lovely food as always. I had requested a duck pizza on booking with the buffet which didn't arrive. We were given one after asking but then had 5 pizzas which resulted in a lot of waste of the other pizzas. The buffet menu also said we would get dips but we were informed this was simply the bottles of sauce on the table. I would expect sauce on the table so why offer dips on the menu if its not separate?

Reviewed On
Restaurant Response

Thank you for leaving us a review, though I'm sorry about the mistake with the crispy duck. We were training some new staff members in the kitchen that day so I will make sure they are aware of this mistake to avoid similar situations happening again. We changed how our sauces are provided after our menus were printed, which is why the dips are now provided in bottles rather than individual pots as stated on the menu, my apologies for the confusion here.

Responded On Tuesday, 14 August 2018
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Visited On Saturday, 11 August 2018

The only issue: it was loud and hot. Air conditioning inside is needed. Apart from that everything was awsome

Reviewed On
Restaurant Response

Thank you for leaving us a review, unfortunately due to the nature of our building it is naturally very loud and we have undertaken all suggested soundproofing techniques available. Similarly, due to the restaurant rooms being underneath a cliffside it is very difficult to have air conditioning installed, however we are currently in talks to see how this can be achieved. I am very glad that you enjoyed your visit overall however and we hope to see you back again soon.

Responded On Tuesday, 14 August 2018
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Visited On Saturday, 11 August 2018

Best pizza ever. Love this venue.

Reviewed On
Restaurant Response

Thank you very much for this wonderful review!

Responded On Tuesday, 14 August 2018
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Visited On Friday, 10 August 2018

Was introduced to this place last year and have loved it every since. Every time I go here it’s a great night with great food! A hidden gem on the Quay, you won’t be disappointed

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Restaurant Response

Thank you so much for this wonderful review! I'm so glad to hear you enjoyed your visit and we look forward to seeing you again soon!

Responded On Tuesday, 14 August 2018
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Visited On Friday, 10 August 2018

We had a Team building evening. we all enjoyed the night out together. the food and drink went down very well. we will look forward to returning again soon.

Reviewed On
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Thank you very much! We look forward to seeing you again soon!

Responded On Tuesday, 14 August 2018
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Visited On Friday, 10 August 2018

It is a very noisy venue, we were pleased we’d booked early as by 7pm couldn’t hear each other

Reviewed On
Restaurant Response

Thank you for leaving us a review, though I do apologise about the noise in our restaurant rooms. Unfortunately this is a side-effect of being situated in a 19th century cellar warehouse and we have undertaken all suggested soundproofing possible at the moment. We continue to look for ways to improve this however and we hope to see you back again soon.

Responded On Tuesday, 14 August 2018
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Visited On Thursday, 09 August 2018

Very nice food and very friendly staff. Bit of wait in getting food but as expected was busy.

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Visited On Friday, 03 August 2018

Had to wait ages for our food and it was just avwrage

Reviewed On
Restaurant Response

I'm sorry to see you were disappointed on your recent visit, unfortunately we were extremely busy and this did impact our waiting times, however we are working hard to improve situations like this and we hope you are able to join us again in the future to see this isn't how we usually do things.

Responded On Saturday, 11 August 2018
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Visited On Monday, 06 August 2018

Booked a table for 2 for the evening. We are both vegan and know that waterfront offers a good vegan menu. However we get there and are told after sitting down and ready to order that there is no vegan cheese at all and that other customers just had it without it. Cheese seemed to be a staple for most of the menu so seemed a bit pointless without it so we decided to leave.

Reviewed On
Restaurant Response

I'm sorry we ran out of vegan cheese on your recent visit - we do have a variety of vegan friendly options which do not include cheese, however as we were let down by our suppliers on Monday we were not able to provide any of our vegan pizzas with cheese. We hope to see you again in the future where you can actually try our food.

Responded On Thursday, 09 August 2018
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Visited On Sunday, 05 August 2018

We had a great time in a fantastic atmosphere

Reviewed On
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Thank you very much! We hope to see you back again soon!

Responded On Thursday, 09 August 2018
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Visited On Saturday, 04 August 2018

- Great table position that I booked in advance. Great tasting olives and pizza at reasonable prices. Attentive staff although seemed to be a little misinformed. Once waitress forgot which drink had been ordered and there seemed to be some confusion over whether the card machine could be bought to the table or not, if the bill was to be split across different cards....? Also we were warned of a 40 minute wait, which we were a bit disappointed by seeing as we booked ahead. Luckily as it turned out, we only had to wait 25 mins or so, so grateful for that. Really like the option of taking whatever pizza you cannot manage, home in a box! Thanks for a good experience overall.

Reviewed On
Restaurant Response

Thank you very much for leaving us this review, though I'm sorry to hear about the few mix ups on your table I am glad we were able to sort these for you relatively quickly. We have just started a new policy of split bills being made at the restaurant desk, and so this was probably the reason for the confusion but I will certainly clear this up with staff so it doesn't happen again in the future. We hope to see you again soon.

Responded On Tuesday, 07 August 2018
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Visited On Saturday, 04 August 2018

We booked as part of my sisters hen day! All I can say is wow wow wow! Excellent service from time of arrival to time of departure! Staff were extremely friendly and helpful, nothing was too much trouble! The food was amazing and considering the amount of people in our party arrived promptly and hot! Can not recommend On the waterfront enough! Will definitely be back again soon.

Reviewed On
Restaurant Response

Thank you so much for this stellar review. I will definitely pass your comments onto our whole team and we hope to see you back again soon!

Responded On Tuesday, 07 August 2018
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Visited On Friday, 03 August 2018

Very busy so we had to wait 45 minutes for food but food was lovely

Reviewed On
Restaurant Response

Thank you for this kind review, we are always working to improve our service times and I hope that you are able to join us again soon to see this is the case.

Responded On Tuesday, 07 August 2018
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Visited On Friday, 03 August 2018

Pizza was amazing.. just a very long for an hour an get it!

Reviewed On
Restaurant Response

Thank you for leaving us a review, though I'm sorry to hear about the delays you experienced. Unfortunately we were very busy and this did cause some longer waits than we would prefer however we are working hard to keep these down to a minimum. We hope to see you back again soon.

Responded On Tuesday, 07 August 2018
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Visited On Wednesday, 01 August 2018

Confusion with the menu order - This was amended by a telephone call early on the Wednesday to a reduced sized pizza, however this was not changed on the pre-order. Then at the end, The Waterfront tried to charge for the bigger/more expensive 16 inch pizza when we should have been charged for a smaller 12 inch pizza

Reviewed On
Restaurant Response

I'm sorry to hear there was a mistake on your pre-order on your recent visit. I will be speaking with the kitchen to find out where the mis-communication happened to make sure that this does not happen again in the future. We hope to see you back again soon to see we take all feedback on board.

Responded On Tuesday, 07 August 2018
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Visited On Friday, 03 August 2018

Really great atmosphere, service and food. Staff were friendly and helpful, lovely evening.

Reviewed On
Restaurant Response

Thank you so much! We hope to see you back again soon!

Responded On Tuesday, 07 August 2018
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