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Olive Tree Brasserie Stockton Heath

Olive Tree Brasserie Stockton Heath, 48 London Road, Stockton Heath, United Kingdom, WA4 6HP
Restaurant info
Opening Information

Stockton Heath is the fourth restaurant to be launched by young entrepreneur Dean Wilson. Designed akin to his existing restaurants with industrial lighting, exposed copper pipework and geometric patterned tiling the restaurant promises a stylish and contemporary space in which to enjoy the deliciously modern Greek food on offer.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome

About Olive Tree Brasserie Stockton Heath

Modern/Greek Mediterranean

Cuisine: Greek
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
233
4 Stars:
112
3 Stars:
54
2 Stars:
27
1 Star:
16
Visited On Thursday, 18 April 2019

A special night for us was let down by the lack of atmosphere and disappointing food.

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Visited On Thursday, 18 April 2019

Great service and great food and staff couldn’t have been more helpful for a surprise meal for 16 of us yesterday 😀

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Visited On Saturday, 13 April 2019

We had a nice meal here and i would go back again

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Restaurant Response

Hi Simon Thank you for your short but sweet review, we look forward to welcoming you back again soon, have you signed up for our VIP Loyalty Card? It gives you lots of great offers and can be done online or in the restaurant. Regards Vicky Assistant Manager

Responded On Tuesday, 16 April 2019
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Visited On Thursday, 11 April 2019

Restaurant was fairly empty and little atmosphere. Staff pleasant, food portions large but bland in taste and most dishes dry in texture. We all left a large portion of our food. so many better restaurants in stockton heath.

Reviewed On
Restaurant Response

Hi Louise, Thank you for taking the time to leave a review, I am saddened to see that you didn't enjoy your meals, I would like to investigate this further and will email you direct to discuss. Regards Vicky Assistant Manager

Responded On Friday, 12 April 2019
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Visited On Wednesday, 10 April 2019

Quite frankly one of the worst dining experiences I have ever had. Missing meals and the manageress Vicky being sat at the next booth treating it like an office, printer, laptop and bare feet out. Not once getting involved to resolve the situation, her excuse was it’s my day off. Never be back. All very amateurish.

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Visited On Tuesday, 09 April 2019

Lovely food and nice atmosphere. Would definitely book again.

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Restaurant Response

Hi Heather Thank you for your lovely review, we look forward to seeing you again soon. Regards Vicky Assistant Manager

Responded On Friday, 12 April 2019
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Visited On Saturday, 06 April 2019

We visited the Olive Tree on Saturday and had reserved the back area of the restaurant for a baby shower - it was the perfect venue. The food was excellent and 19 of us were all served at the same time with no issues. We could not fault the service and overall everyone had a great time. I would definitely visit here again and would recommend for a private event of around 20 people, it was perfect.

Reviewed On
Restaurant Response

Hi Maxine, Thank you for your lovely review, we hope to see you again real soon to try our new menu. Regards Vicky Assistant Manager

Responded On Monday, 08 April 2019
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Visited On Wednesday, 03 April 2019

My wife and I had a super evening. Food excellent, service superb even though there was a couple of members of staff in training. Beautiful surroundings n atmosphere. All in all highly recommended. Thank you for aa memorable evening.

Reviewed On
Restaurant Response

Hi Adrian, Thank you for your lovely review and understanding the fact we have new members of the team in training. We look forward to seeing youn again soon Regards Vicky Assistant Manager

Responded On Monday, 08 April 2019
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Visited On Sunday, 31 March 2019

Came here on Sunday 31st, not for mother’s day in particular but chose to eat off the mother’s day set menu. Sat down at our table and ordered drinks straight away, the restaurant wasn’t overly busy maybe 12 tables in total but most people were already eating. 15 minutes later we were still waiting for our drinks, a shandy and a mocktail. When they eventually came the mocktakl turned out to be soda water with a slice of lime and a sprig of mint- which tasted awful and bland. We decided to order from the set menu and asked for a bottle of tap water to accompany the meal. We were mid way through our mains when I finally had to ask if the water was even coming. The starter of goats cheese bruschetta was diabolical, it was one tiny piece of bread with the driest crumblings of cheese on top accompanied by unwashed greens. Absolutely awful. A number of people around us had also ordeeed this from the set menu and one by one as it arrived they looked at each other as if to say ‘ where’s the rest of it’ We both ordered chicken souvlaki for mains which when it arrived we thought all can be forgiven this looks like a nice plate of food. Again though completely bland, no seasoning and the chicken was so dry I was forced to drink the so called mocktail just to get moisture into my mouth. However, the desserts were not at all bad- sticky toffee pudding and brownie were both lovely. The service was so terrible that we had to ask for anything we needed a good 10 minutes before we thought we would actually need it to arrive because the length of time receiving anything was painfully slow. We were asked what desserts we wanted before the mains had arrived and I think we asked three times for the bill before semi demanding someone bring over the card machine. A very very bland and simple 3 course meal for £20 which took us 2 hours to consume because of lengthy waits in between every single aspect of ordering and delivering. For such a lovely looking restaurant which has clearly had money spent on the unique decoration the taste and service completely let it down. 95% of the staff are young kids who don’t seem interested or actually motivated to ensure anyone gets what they ask for with any sort of haste. Unisex toilets are a bit unusual and quirky but not necessarily a negative, extremely steep stairs to get to them though. Don’t think we’ll be returning unfortunately, £60 down the drain for a meal with no atmosphere no music no friendly chatter from the staff and poorly cooked bland food.

Reviewed On
Restaurant Response

Hi Laura, Thank you for taking the time to review our restaurant. I am very sorry for the experience you had on 31/03/19 This was our 1st Mother's Day and we know there was some issues that we have now investigated, your feedback regarding the food has been passed onto the Head Chef and your review helps us rectify these issues to improve oujr menu moving forwards, I am glad to hear that you enjoyed one of the 3 courses and this was passed on to our dessert chef. We would like to apologise for the service and waits you experienced, we did have some till issues o this day and caused us to have some orders not printing at the bar. From your review I have scheduled some training sessions with our newer members of the team to prevent this happening again. I will send a voucher via email to prove that this is not our usual standard of service and I do hope you will use it to give us a chance to fully rectify your disappointing visit. Kind Regards Vicky Assistant Manager

Responded On Monday, 08 April 2019
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Visited On Sunday, 31 March 2019

The food is amazing, waiting staff could be a little more attentive but would still recommend

Reviewed On
Restaurant Response

Hi Chris, Thank you for you review, we are in the process of extra training days with our fairly new team and would love you to return in the near future to experience our usual service standards. It is lovely to hear that you would recommend us. Regards Vicky Assistant Manager

Responded On Friday, 05 April 2019
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Visited On Saturday, 30 March 2019

Great restaurant with lots to choose from on the menu.

Reviewed On
Restaurant Response

Hi Dave, Thank you for taking the time to review our restaurants. We are Glad to hear your time with us. We pride ourselves on a varied mediterranean Menu and delighted to hear you loved it. Why not come back after the 8th when we are launching our brand new menu with old and new dishes on, We would really appreciate it if you could add to our tripadvisor of which i have linked below. Thank you Andrew Reynolds Assistant manager https://www.tripadvisor.co.uk/Restaurant_Review-g1117148-d13388463-Reviews-Olive_Tree_Brasserie_Stockton_Heath-Stockton_Heath_Warrington_Cheshire_England.html

Responded On Monday, 01 April 2019
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Visited On Friday, 29 March 2019

Loved the cut glass / crystal glasses!! Made my non alcoholic (in pregnant) drink much more enjoyable!! Food very tasty!

Reviewed On
Restaurant Response

Hi Natalie, Thank you for taking the time to review our restaurant. we are Delighted to hear you enjoyed your mocktail in our crystal gin glasses. We hope to see you back soon. Thank you Andrew Reynolds Assistant Manager

Responded On Monday, 01 April 2019
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Visited On Saturday, 30 March 2019

Having visited this restaurant before, I was looking forward to celebrating my friend’s birthday here after making the recommendation. Unfortunately, a series of poor events spoiled our evening and we left not wanting to return. Having been seated for 20 minutes, we had to chase to be given menus. A further 20 minutes passed and we again had to request to make a drinks order - of which one was completely forgotten and not brought until prompted later. When the main meals arrived, there was one which arrived out ten minutes later, when most people had almost finished. It had clearly been left in the oven by mistake and was burnt and tasteless. It then took 30 minutes after eating for the plates to be cleared. No tap water was brought after twice requesting, and it took 3 asks for the bill. When alerting a member of staff to the poor service, No apology was given, just a nod. I would always be understanding of when things don’t go quite right, but given the continuous nature, our experience was poor and the recommendation will no longer be made. This is a shame given the location, stylish interior and good menu.

Reviewed On
Restaurant Response

Hi Emma Thank you for taking the time to review our restaurant. I am saddened to hear that you didn't enjoy your visit and there were several mistakes on the night. We are in the process of training a new team and your feedback will be used on our next training day. I'm sorry that this experience has put you off dining with again and I have emailed you separately regarding this. Regards Vicky Assistant Manager

Responded On Friday, 05 April 2019
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Visited On Saturday, 30 March 2019

Service was poor, drinks that were ordered were not provided, plates were not cleared from the table, had to wait to pay

Reviewed On
Restaurant Response

Hi Dave, Thank you for taking the time to review our restaurant. We are sorry that the service we provided was not to the standard we strive to give. I am saddened to hear that key restaurant table touches were not followed and I will going through more training with the staff that were looking after your table. We do hope you do come back and give us a second chance to show you the service we do give. I will be putting a note on your booking so that next time you do come, you are looked after personally by a manger on your next visit. Thank you Andrew Reynolds Assistant Manager

Responded On Monday, 01 April 2019
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Visited On Saturday, 30 March 2019

Booked a meal for 2 people for a birthday celebration. Started came about 10 minutes after ordering which was great but we then Waited nearly 1 hour 20 minutes for our main meals Finally when they arrived you could tell most of it had been warmed up. We where never asked if the food was okay. We only got asked for drinks once. (Don’t think there was enough staff) Currently in the process of emailing a complaint.

Reviewed On
Restaurant Response

Hi Nathan, Thank you for taking the time to review our restaurant, I saddened to hear that you waited so long for your main course, this is definitely not our normal standard of service. We do have a fairly new team and your feedback will be used in our next training day. I do hope you visit us again so you can see the usual high standard that we have. Regards Vicky Assistant Manager

Responded On Friday, 05 April 2019
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Visited On Friday, 29 March 2019

Inexperienced staff- no personal skills. Not attentive. Lack of organisation. Wrong starters came out- then was asked if we wanted our main meals- but hadn’t even had our starters. Our main meals had clearly been sat under the heat waiting. So unfortunately the mains were dry and inedible. Manger was actually apologetic. A rare night out for my sister an I, we were disappointed!

Reviewed On
Restaurant Response

Hi Laura, Thank you for taking the time to review our restaurant. i know i did speak to yourself on the night and i did pass your feedback on to the chefs. i will be doing more training with the staff that were servering your table on frday night. i do hope we do see you again soon. Thank you Andrew Reynolds Assistant Manager

Responded On Monday, 01 April 2019
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Visited On Thursday, 28 March 2019

There were 2 members of staff for a restaurant that was quite busy for 7 pm. Food was sent back due to it being just warm, charged full price for 2 for 1 cocktails, service, obviously was a shambles as too few staff. The girl waitress did remain calm though, under pressure.

Reviewed On
Restaurant Response

Hi Jackie, Thank you for taking the time to review our restaurant. we do apologise for the service you recieved on Thursday night. we did not expect a busy night due to low bookings so we staffed accourdingly. i did sincerly apologise for being charged full price for you 241 cocktails and it is never our intention to take it as full price. Next time you do come in you bring your bill from your visit and I will personally sort this out. I will be putting a note on your booking. We do hope to see you back soon, Thank you Andrew Reynolds Assistant Manager.

Responded On Monday, 01 April 2019
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Visited On Monday, 25 March 2019

We spent a lovely afternoon celebrating a special birthday and were very well looked after by the friendly staff. Lunch and cocktails were delicious. Thanks, we will definitely come back again.

Reviewed On
Restaurant Response

Hi Anne, Thank you for taking the time to review our restaurant. We are delighted to hear you enjoyed your dining experiance with us.. i will be passing on you postive feedback to the whole team. We do have a new menu coming out on the 8th April so make sure to come back soon and try it out. It would be really appreciate if you could copy this review onto tripadvisor so others can see your lovely timem with us. Thank you, Andrew Reynolds Assistant Manager https://www.tripadvisor.co.uk/Restaurant_Review-g1117148-d13388463-Reviews-Olive_Tree_Brasserie_Stockton_Heath-Stockton_Heath_Warrington_Cheshire_England.html

Responded On Monday, 01 April 2019
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Visited On Saturday, 23 March 2019

Enjoyed our meal nice pleasant atmosphere

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Restaurant Response

Hi Sandra, Thank you for taking the time to review our restaurant. We are Glad to hear you enjoyed your visit with us on saturday night. I will pass your comments on to the team. Thank you Andrew Reynolds Assistant Manager

Responded On Tuesday, 26 March 2019
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Visited On Saturday, 23 March 2019

Service was very slow. 15 minutes to take a drinks order and we had to take our own bill to the til to pay. I had the vegan option and it was inedible towards the end of my plate. Don't get me wrong it was very tasty but I think that it has a sesame seed filling that is way too dry. I couldn't chew my second parcel. Could do with either a tweak to the filling or a sauce.

Reviewed On
Restaurant Response

Hi Louise, Thank you for taking the time to review our restaurant. I am sorry to hear that the service at the start and end were slow it should not have been this long. I have passed on you feedback to the head chef about Our Trigona Chickpea parcels and he will look into why this has happened on your second parcel. We are glad to hear you did still enjoy the taste. we would love to see you back again, Thank you, Andrew Reynolds Assistant Manager.

Responded On Monday, 01 April 2019
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Visited On Saturday, 23 March 2019

Gorgeous food so much choice on the menu. Nice decor good atmosphere. Attentive staff. Can’t wait to visit again.

Reviewed On
Restaurant Response

Hi Kirstie, Thank you so much for your lovely review, we look forward to welcoming you back soon. It would really help us if you could also review us on TripAdvisor. Kind regards Vicky Assistant Manager

Responded On Monday, 25 March 2019
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Visited On Saturday, 23 March 2019

Gorgeous restaurant. Fab food with authentic Greek flavours. All staff were friendly just not very well organised which want service didn't flow as it should and it felt like staff didn't have specific zones so everyone thought everyone else was doing the checking in and ordering. Other than that, a lovely evening with a smile. Polish up the service and you'll smash it.

Reviewed On
Restaurant Response

Hi Carol Thank you for taking the time to review our restaurant, we are glad that you enjoyed your meals. I am currently looking into the issues that caused your slow service, we do have an intensive training regime and it is disappointing that we let you down on this visit. I will be emailing you separately to this review. Kind regards Vicky Assistant Manager

Responded On Monday, 25 March 2019
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Visited On Saturday, 23 March 2019

Great food & great customer service

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Restaurant Response

Hi Janine, Thank you for your short but sweet review, it is lovely to know that you enjoyed your visit and we look forward to welcoming you back soon. It would really help if you could also review us on TripAdvisor Kind regards Vicky Assistant Manager

Responded On Monday, 25 March 2019
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Visited On Saturday, 23 March 2019

Had fantastic time, well looked after, and the food was amazing. Will definitely be returning. Would recommend dining here to everybody, family, couples, friends etc.

Reviewed On
Restaurant Response

Hi Rachael, Thank you for your lovely review, we look forward to welcoming you back soon, it would really help us if you could also review us on TripAdvisor. Kind regards Vicky Assistant Manager

Responded On Monday, 25 March 2019
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Visited On Saturday, 23 March 2019

The wait for our food order was exceptionally long - an hour. Given the restaurant was very quiet with only 4 other tables seated. We all ordered from the pre-fixe lunch menu so there should be no excuse for such delayed service. The food when it did arrive however was delicious.

Reviewed On
Restaurant Response

Hi Lara, Thank you for taking the time to review our restaurant. We are sorry to hear that your food order took longer than normal. It is not the high standard of service we like to give. I am glad to hear that you enjoyed the food once it did arrive and hope this dosnt deter you from coming back again. We would love to see you back in the future. Andrew Reynolds Assistant Manager

Responded On Tuesday, 26 March 2019
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