Mon - Wed:
12:00 pm - 10:00 pm
Thu - Sat:
11:45 am - 12:00 am
12:00 pm - 10:00 pm
- Disabled Access
- Easy Access
- Free WiFi
- Families and Children Welcome
- Outdoor Seating
- Gluten Free Available
- Weddings and Other Private Parties Catered for
- Children's Menu available
- Business Lunch
- Families and Children Welcome at lunch
About NY American Grill
Bringing the best flavours of America to you! We're nestled on the 2nd floor of Princes Square, Buchanan Street. We have a great menu with sharing starters, burgers, steaks and classic grill mains.
Our bar serves an extensive cocktail list, craft beers and American Bourbons which can all be enjoyed on the beautiful Princes Square terrace seating. We hope to see you soon!
We arrived on last night before covid closure we had an itison voucher but the bill still came to over £50 which I felt was quite expensive .. the service was really good the guys were friendly and we did enjoy the quieter ambience it was lovely .. will definitely be visiting again we really enjoyed it
Lovely dinner, good service and food but quiet due to circumstances
Friendly helpful staff. Great food
Bought Itison deal which I have bought many times for NY Grill. Very disappointed to learn that the “Mains for 2” Voucher excluded all the classic mains. I had noticed that the drink had been dropped which is a shame BUT to exclude the mains in the small print is misleading when you are advertising it as Mains for 2 in the headline AND have never previously excluded. I appreciate you should always read the small print but it should and could have been made much clearer, especially as it is a new tactic. Sadly despite regularly using NY I won’t be back - there are better deals which do not attempt to mislead the buyer or hide the exclusions!
Friendly and efficient service, our waiter was first class.
Excellent lunch in great surroundings provided by very attentive staff and service
Was an excellent lunch great service
Wow, we had a great night. Staff so lovely and friendly. Really pleasant and customer care was spot on. The restaurant style is modern and no overload music playing! The food was really great. Would recommend the sirloin steak. Will definitely be back. Thank you NY American Grill, Princess Square, we had a lovely evening.
Booked through itison Web link as described on the voucher we had purchased, table booked and verified through E mail, informed at front desk I had to book directly because of voucher? Given table only after showing relevant paperwork which stated how to book, staff not impressed cos I proved them wrong. Had extra over and above voucher value so paid difference by card. Instructed by waitress card system was down so had to pay at till no problem till that system also had problems step in a male member of staff who said we now had to pay at the front desk, again my wife said no problem and walked back toward table to get jacket so we could pay and just leave. The male member of staff at the top of his voice shouted "you need to come with me right away" this implied to a full restaurant that either we were trying not to pay or we couldn't pay neither of which was remotely true. My wife informed the member of staff that his manner and tone left her extremely uneasy. Having paid the bill we asked to speak to manager whom I had met on arrival and had the disagreement regarding booking and informed her of the treatment we had received she was not in the slightest bit interested. The food was fine, the female waitress who served was good but manager and male member of staff left a lot to be desired, customer service was extremely poor
Staff very professional and courteous really enjoyed our food cooked to perfection
Food was very good, staff were very friendly and the service was great especially considering the technical difficulties that they were experiencing with the till system. A very enjoyable night out.
Service was horrific, we waited far too long for our food and the place wasn’t busy. Too many workers taking drinks rather than serving food.
Service was very slow. We sat for almost half an hour and had to ask a member of the waiting staff to get us drinks. We also had to ask someone to take our food order. Food was okay but could have been warmer.
We purchased an itison deal for two main meals which we have used before. On this occassion all classic mains were excluded from the deal leaving us with a choice of pizza/burger/hot dog or sandwich. Not happy and not allowed to pay any sort of supplement to upgrade to something better. When asked the server shrugged their shoulders and said they are only the server. I guess they don't have a manager that i could have spoken to. It also looked like all itison deals were placed in the back corner. Will 100% not be returning to this establishment. very poor experience.
Arrived and spoke to the lady at the desk who wasn’t very cheerful. Waited a while for our drinks order to be taken. Starters were then brought out and we still didn’t have our drinks. Food was ok but service was terrible. Don’t think we will be back anytime soon.
Service so slow, manager did come and apologise for the wait on our food. Received meal and my son found a hair in his pizza, totally put off this restaurant.
Great food and service plus good value for money!
Attentive welcoming staff. Steaks delish
Great place to eat. Food was brilliant.
Had an it is on voucher which was good. Good choice and food was really nice. Service was great our waiter was really attentive. However the drinks were very expensive and I felt very over priced.
Had strip sirloin. Very good food and service. Would return again
Great food, lots of choice , (halloumi burger the best) staff very friendly and made us feel very welcome. Would highly recommend.
Quick service and lovely friendly staff. Burgers were fab. Will return.
Food and service was excellent. Great Itison deal. I was there with family and we were not rushed and friendly waitress took some pictures for us.
We had a great meal with plenty to enjoy and we were served by a very friendly waiter. The food was excellent and the choice was good.