Sun - Thu 12-9.30pm
About Mozza St Andrews
Neapolitan pizza is no ordinary pizza. The real deal comes from Naples, the best taste, the best flavour and the perfect fusion of ingredients. At MOZZA we only make the finest Neapolitan pizza. Wood fired my skilled Pizzaiolo, every pizza is cooked to perfection in just 60 passionate seconds.
Good food, service was good to, very polite.
This would have been a great meal out if it hadn’t been so understaffed. Our food took an hour to come from arriving. The staff who were working tried their best, but they just couldn’t manage. We had small children with us who were very hungry and friends had to take theirs away because of time constraints!
Pizzas are AMAZING, service is SHOCKING. This is the second time we've been here and twice the service has been so bad. We were seated upstairs and then quickly forgotten about. Had to ask three times for a kids menu which resulted in us ordering drinks which were not included in the kids deal. We ended up having to go downstairs to ask for the bill which we were then charged full price for the pizzas. I think this was because the service was so slow and it was after 5pm when the check went to the kitchen. It is such a shame that the service is so bad because as I said before the pizzas are SO good.
Very good pizza but the service was atrocious. Forgot our side orders. Didn’t offer us any condiments with the pizza. Didn’t revisit our table to ask us if we wanted more drinks. Neither of the staff were welcoming at all. Had to try and get the waiters attention in order to get the bill and it took a long time.
Excellent service, didn’t feel rushed at all and the staff gave us time to sit and chat between courses too. Very relaxed for a busy Saturday night
The food was excellent. The choice was good and the sides we had were as good as the main course. Drinks were good and you don't see the range of beers at Mozza anywhere else. The service we received was appalling. There were not enough staff to be able to tend to all the customers. My wife ordered a cocktail; it took 40 MINUTES and placing the order for a second time to actually receive this was the only reason we actually got it. At one point we ordered a soft drink for my daughter, not a difficult task. Wrong one came back. Waiter we had was so poor, clearly did not care about what he was doing, what he was bringing, when he brought it and little realising that he was representing the restaurant. Not just any Saturday night out for dinner, this particular time was to celebrate my wife's 40th birthday. To say we're disappointed is an understatement. Heard very good things about Mozza but I doubt we'll ever have any inclination to go back to Mozza in St. Andrew's and would not recommend this to anyone else we know.
Worst pizza we have ever had
Our pizza was delicious but sadly the overall experience wasn’t great. The music was overly loud and more suitable for a club (strange early on a Sunday evening), coupled with a waiter who grumpily instructed me to lay my menu flat when I held it up to order. There was not a single non-alcoholic beer or mocktail option for a pregnant diner and the waiter didn’t suggest any alternatives when I enquired. There are so many good non-alcoholic options on the market now that it was a real disappointment to be faced with only sweet fizzy drinks or water (I went for the latter). We were left thinking we’d order takeaway happily but probably wouldn’t go back to sit in.
Not impressed to be honest... I came to Mozza with my daughter, fiancé, two children and baby. The table we had been given was upstairs even though I had informed Mozza that there was a baby coming with us for the booking. We had to struggle upstairs with a pram with no offer of help from waiting staff. The service was terrible, we arrived promptly for our six o’clock booking but our order was not taken until after half past six as there were far too few staff on duty to look after the amount of diners that were booked. The waiter also forgot a part of the order and when asked about it he was not really bothered and shrugged his shoulders and walked off. When our order arrived (eventually) it wasn’t as hot as it should have been as the waiting staff were overloaded with orders and our food had been sitting on the kitchen counter for quite a while (our table was opposite the kitchen upstairs). My daughter asked for some hot water to warm the baby’s bottle and was told that there was no hot water available as it was broken. She eventually obtained hot water by speaking to the kitchen staff (waiting staff did not help) who had to boil some for her in a dish. Having worked in the hospitality industry if there is no hot water then the establishment should have been closed until it was fixed as there would be inadequate washing facilities for staff and diners which would present a Health and Safety issue. When we went to order desserts the waiter informed us the the cheesecake was finished then just walked away not even bothering to see if we wished to order anything else off the menu. After we left, and later that, night both children were sick, and unwell most of the following day. The only common thing they had to eat was the Pizza that was ordered as they had shared part the ham pizza on the children’s menu. Would not recommend eating here, staff were ignorant and basically rude at times, food service was terrible and food arrived warm as it had been sittting around for too long. When we went to pay our bill our waiter promptly disappeared and then proceeded to ignore us and we had to interrupt another member of staff to get the bill.
Service was extremely slow! Took a long time to get food. Ordered Pizza 11 - no walnuts so asked for extra mushrooms. No fig jam, very little mushrooms. Pizza was VERY disappointing. Father ordered extra mushrooms idn't get them.
Best pizza I’ve had. Got the no.5 and it was unreal. Proper quality ingredients
I was abit disappointed with the pizza here. It was very thin and wasn’t cooked properly, so I had to send it back. They did replace it but unfortunately it was the same.
excellent service and value...definitely come again
Really enjoyed it.
Food was cold. Waitress never brought bill. It was cold in the restaurant.
Service was faultless. Food was fine. We ended up being there much longer than we intende! I didn't dislike the music but the restaurant was busy and quite noisy anyway so found it intrusive - less is more - just turn it down a little!
Were playing acid jazz, not very Italian and not my cup of tea. Many better choices for music but each to his own I guess. My only small criticism.
Shocking service this Saturday. Staff had no idea who orders were for and made no apology for their disorganisation. We waited for 1hour and 40mins for all me,bets of our party to be served their meal.
Food was amazing, excellent value for money, would visit again. Felt sorry for staff run off their feet serving.