6.00 am - 10.00am
6.00pm - 9.30pm
- Disabled Access
- Alfresco Dining
- Gluten Free
- Private Functions
- Veg and Non Veg Mains
- Free Wi-Fi
- Group Bookings & Set Menus Available
- Great Service
- Corporate Events
- Intimate Dining
- Outdoor terrace
About Mizuna Restaurant
Mizuna Restaurant offers hotel guests and city clientele a refreshingly different perspective on modern À la carte dining. Mizuna Restaurant at Novotel Cairns Oasis Resort is the ideal choice for breakfast and dinner.
Despite booking online and receiving confirmation there was no table ready for us inside as requested We sat outside in the cold Staff were very unhelpful The quality of the food is disgraceful Where is the fresh Queensland tropical fruit? Couldn’t have had a worse experience
Not a good start from the moment we arrived, the booking we had made @ 2.30pm that day had not been received, luckily the restaurant inside wasn’t busy. The night then went on a downward slide. The staff were all very nice however were not organised at all. Upon being seated our drinks order should have been taken, we had to ask for a waiter to take it, when our third guest came we quickly chose our food, again we had to ask a waiter to take our order. After an hour of no food or attendance to advise of a delay, I asked a wait if they could please see where our order was. Straight away I could see there had been a muck up.... finally the restaurant supervisor came over and advised same. He was extremely nice and very friendly and did offer free drinks and desserts.onky one person ordered a comp drink.we got our meal about 1.5hrs after ordering (a med rare eye fillet, a paw paw salad with tempura pork, a carbonara). Steak was well done (but still tender); salad was salad with minimal paw paw, carbonara was tasty. We did order desserts, however our first choice was not avail (sounds like it hadn’t been for a while). Dessert was ok. We left not long after. Yes the restaurant had a function outside, however there appeared to be enough staff around. We have stayed and dined here before and found it pleasant, so this experience was disappointing.
Perfect Blue steaks!
Fish and chips was my favorite!
They lost my booking, even though I had confirmed it. Luckily it wasn't busy! The food was "Good" however I had expected a restaurant, and it was a BBQ buffet evening, so the only choice was steak, sausages and some chicken. No real atmosphere to speak of. Overall a bit disappointing.
We had 10 people attending the dinner, the food was great and was served all together and hot. Service was excellent and friendly.
The restaurant had not received our booking. The food was average. We got a $40 steak and it was almost inedible. The waitress was very apologetic about the booking mix up. The food though was not worthy of the money.
Food was of a good standard, beer was nice and cold, good value with Accor Card. Will be back.
It was refreshingfir us to get the professional welcome from Mathew it kind of ses the tone fir a very enjoyable meal . He's got a great future .
Hi Alex Thanks for your feedback, I will share with Matt and the team. I agree he is a great asset to our team. Jo McKenzie Food and Beverage Manager
Everything was spot on i personally don't like people trying to talk me out of my steak being well done but i understand what they are saying they cooked it well done it was awesome well done.
Thank you for your review Murray. Glad you enjoyed your steak. hope to see you again soon. Jo [email protected]
Very good food and service. Hidden gem.
thank you for your feedback. Happy to hear you enjoyed your meal and the service. Jo
Disappointing for a Novotel/Accor restaurant. The waiter was flippant and inconsistent, the menu fairly restricted, the servings small and my tuna was undercooked..The restaurant is too illuminated for comfortable evening dining and the decor is stark. I expected better from a well-established hotel..
Good afternnon Deborah, sorry to hear about your experience with us. Id like to know more about your waiter so i can speak with them about service standards. if you would like to email me on [email protected] i hope we will see you again Jo
Good meal. Little ambiance
Good afternoon Bruce. Thanks for the review, glad you enjoyed your meal. jo [email protected]