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Mackintosh at the Willow

217 Sauchiehall Street , Glasgow, United Kingdom, G2 3EX
Restaurant info
Opening Information

Tuesday 03 July to Thursday 05 July – 11am to 5pm

Friday 06 July to Sunday 08 July – 9am to 5pm

Monday 10 July – closed for staff training

Tuesday 11 July – closed for staff training

During August and September we’ll be extending our opening hours.

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome

About Mackintosh at the Willow

Visit our beautiful Tea Rooms in the heart of Glasgow. This internationally recognised, A listed building was designed by Charles Rennie Mackintosh in 1903 for local tea entrepreneur Miss Kate Cranston.

This is the original Willow Tea Rooms Building and the only surviving Tea Rooms designed entirely by Mackintosh, both the interior and exterior. It is also recognised as one of the finest examples in the world of a complete Art Nouveau scheme.

Mackintosh at the Willow operates as a social enterprise, creating training, employment, development and other opportunities and support for young people and local communities. We’re committed to creating positive change. We work with local schools and community groups running outreach and inhouse programmes including creative learning workshops and events.

We’ve worked with The Prince’s Trust and Dumfries House who have recruited and provided training for young people and we’ve created employment, skills development and further training opportunities for them at Mackintosh at the Willow. When you visit, some of our staff who will welcome and serve you and prepare your food are our young trainees, developing their skills and experience and building great careers and opportunities.

With a 200 seat restaurant across 3 floors and a variety of beautiful spaces each with their own character and unique design, including the Front and Back Saloons on the ground floor, the Gallery, the Billiard Room and the famous Salon de Luxe.

Enjoy filling breakfasts, tasty elevenses, delicious light lunches, and tempting afternoon teas and high teas.

With a selection of loose teas and freshly ground coffees, freshly made cakes, scones, soups and sandwiches there’s plenty to choose from – all enjoyed in the stunning historic surroundings designed by Charles Rennie Mackintosh for Miss Kate Cranston.

Cuisine: Afternoon Tea
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
5 Stars
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5 Stars:
72
4 Stars:
24
3 Stars:
11
2 Stars:
2
1 Star:
3
Visited On Monday, 20 August 2018

I visited with friends and family for a light lunch, after seeing the BBC Scotland programme. Although the Tea Room is still clearly a work in progress, it was a delightful experience - tasty food, friendly enthusiastic and helpful staff and of course the absolutely beautiful interior. I felt I had stepped back in time and almost expected to see Miss Cranston appear herself. The attention to detail is obvious, and I look forward to returning when the work is complete - next time for afternoon tea. I am particularly glad that the Tea Room is being run as a social enterprise. Thank you to all concerned for their commitment to the project. You have done Miss Cranston and Charles Rennie Mackintosh proud!

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Visited On Monday, 20 August 2018

This was a dreadfully disappointing experience. Poor service, a total lack of 'welcome', and an absence of anyone in control contributed to nothing short of a disastrous visit that we had been eagerly anticipating. Your venture will surely fail unless you get out there and see what is (or isn't happening on the floor!

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Visited On Monday, 20 August 2018

We had a wonderful time. My reason for giving only 4 stars for service is that when we arrived at the time of our booking, there were several people milling about in the entry, but no host or hostess to organize what was happening. After waiting approximately 7 or 8 minutes, my partner went in search of someone so our reservation would be honored. It was, and at from then on, service was wonderful.

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Visited On Monday, 20 August 2018

Arrived at 12:40 for a Table booked for 13:00 and were asked to come back in 20 mins. No waiting area available! Also look forward to building works completion to minimise noise ! Great that we have such a wonderfully restored venue and hope it kickstarts improvements in the disaster that is now Sauchiehall St! Will be back!

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Visited On Monday, 20 August 2018

I asked to be moved from our original table because it was draughty, the female maitre d' arranged this quickly. Second table better, but we had quite a wait for service, my son eventually went to the counter to ask for service. Then one of the items we ordered was incorrect. The stairs to the toilets are dirty and the toilets smell of plaster. All in all not a good visit.

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Visited On Friday, 17 August 2018

Excellent service in a most convivial and authentic space. Also, the tour was informative and presented in a delightful manner.

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Visited On Sunday, 19 August 2018

The features in the venue are a great feast for the eyes and really amazed me. There is no better surrounding to be in I feel. However, the service fell below my expectations. Felt more like cafe service than quality service I expected. We were seated but not told how to order, there was a bell on table and not told what that was for. Had to ask someone to come and take order after what felt like an age awkwardly waiting. Then the water was served, few minutes passed then the tea & coffee arrived then 5 minutes later the cakes & stuff arrived. I expected so much more and it could be such a great experience if service was a lot better. Please spend time getting the service right.

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Visited On Sunday, 19 August 2018

Disappointed the rooms weren’t finished. Was expecting to see the upstairs, chandelier and panels but not ready yet. Food nice but expensive for what it was.

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Visited On Sunday, 19 August 2018

Beautiful setting ,excellent restoration ,lovely food and very impressive service

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Visited On Sunday, 19 August 2018

I know your staff was in training _ but as I come from the hospitality industry I note the following We had booked but there was no one directing booked sittings or even a sign so we waited 10 minutes outside There was no one asking if we fancied a drink before we ordered There was no upselling to fries etc The staff didn't engage in conversation - they looked very frightened We were going to order dessert but we waited that long to have our plates cleaned we simply didn't have time

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Visited On Saturday, 18 August 2018

Couldn’t praise the staff enough on making our visit to the Willow a special experience.it was our Anniversary and my husbands birthday and we had the most delightful lunch with wine and a lovely touch by the staff a plate of birthday truffles was brought to us with our Trio of sweets delicious! We will definitely return to experience the Salon de lux! Thank you once again we loved it!

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Visited On Saturday, 18 August 2018

I had booked afternoon tea to celebrate my friend's birthday and we had a very special afternoon. The tearoom was very busy when we arrived but the service was still efficient and very friendly. The food was beautifully presented and delicious. The tearooms are spectacular and it was a delight to have such wonderful surroundings. Very pleased to see this beautiful building renovated and the effort that has been put into recreating the original tearooms-it's stunning. Thank you.

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Visited On Saturday, 18 August 2018

Beautiful building and lovely food. Will return.

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Visited On Saturday, 18 August 2018

My daughter and myself brought my 87 year old dad fo afternoon tea as he had seen the tv documentary a few weeks ago and he had a lovely time. He was a bit disappointed that he couldn't see the Salon de Luxe as that was the highlight of the programme. We hope to visit again once it is open. Your staff are also very attentive.

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Visited On Saturday, 18 August 2018

Highly recommended. The service is outstanding.and the food was wonderful

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Visited On Saturday, 18 August 2018

Five stars all round. A lovely lunch in beautiful surroundings.

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Visited On Saturday, 18 August 2018

Had a great afternoon tea in this beautiful setting. Lovely variety of food, fresh and delicious. We commented on the tea my husband drank and wanted to buy some. Next we were given some to take home. What service!

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Visited On Saturday, 18 August 2018

Service staff were very good, friendly and efficient.

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Visited On Friday, 17 August 2018

Venue will be stunning when completed. Look forward to seeing it in all its glory.

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Visited On Friday, 17 August 2018

I think that staff training has been poor not aided by the fact that the choice of crockery ,being so heavy,has made their job very difficult.The staff themselves were pleasant.

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Visited On Friday, 17 August 2018

Service was about as slow as coastal erosion Very pleasant staff but disorganised and at best enthusiastic £20 for high tea is a high end price the service and experience doesn't come near meeting

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Visited On Friday, 17 August 2018

My only complaint is that I couldn't offer 10 stars !

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Visited On Tuesday, 14 August 2018

A unique experience - the surroundings are amazing. Good gluten free available

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Visited On Friday, 17 August 2018

Lovely lunchtime experience. Lovely food, nicely presented by smiling staff. Fantastic Mackintosh building and interior design!

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Visited On Thursday, 16 August 2018

A superb dining experience. The tea room transports you into a world of Mackintosh, with fantastic decorative pieces and the food and drink were excellent.

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