MACKENZIES BAR & KITCHEN BRISTOL

MACKENZIES CAFE BAR , BRISTOL HARBOURSIDE, CANONS ROAD, BRISTOL, United Kingdom, BS1 5UH
Restaurant info
Opening Information

Mon - Wed: 9:00 am - 11:00 pm
Thu: 9:00 am - 12:00 am
Fri - Sat:9:00 am - 2:00 am
Sun: 9:00 am - 11:00 pm

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome

About MACKENZIES BAR & KITCHEN BRISTOL

Located on the waters edge in the heart of Bristol's Historic Harbourside. Here at Mackenzies we offer all day informal casual dining - Great Breakfast,Great Tapas and Gourmet Burgers amongst other delicious choice from our menu - together with a selection of premium draught world beers & real ales, superb cocktails and extensive wine listings by the glass & bottle.

A great place to meet your friends and be looked after, whether for a coffee, food or drinks, amongst tasteful decor whether inside the cafe bar or alfresco on our lovely Water's Edge Terrace.

We look forward to seeing you seeing you any day of the week for Breakfast, Lunch or Dinner. We seat 100 covers inside our Cafe Bar and another 90 on our external Water's Edge terraces.

Cuisine: International
Dress Code: Casual
Price point:
£ £ £ £ £

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Diners Review
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5 Stars:
25
4 Stars:
11
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5
2 Stars:
12
1 Star:
7
Visited On Friday, 16 April 2021

Tables too close together, especially for smoking and non smokers .and during a pandemic. Chips were raw potatoe and hard . Our vodka and cokes were flat and had a chemical taste to it . Gin also had a funny taste

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Visited On Friday, 16 April 2021

Great service from the team ... with a smile too ... all covid safe , clean tables and toilets spotless .... only had drinks today but they were all good , great cocktails and as I said .... service with a smile ( underneath the mask )

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Visited On Monday, 12 April 2021

I know it was the first day open again after lockdown but there was not enough staff to cope with table service which was disappointing and frustrating not just for us but other guests

Reviewed On
Restaurant Response

Dear James, Thank you for sending through your feedback. We are aware the first day was more than we had initially expected. We have recruited and revised our initial forecast. I can assure you we are taking action in order to provide the best service. We do hope you will visit us again and give us the opportunity to change your views. Kind regards, Gabriela General Manager

Responded On Thursday, 15 April 2021
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Visited On Wednesday, 04 November 2020

Always a friendly place with staff that are accommodating even when it's busy!

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Visited On Saturday, 31 October 2020

Really great place to stop with friends for tapas and drinks. The calamari is absolutely AMAZING. Would recommend during COVID table service ordering a couple drinks at a time as table service is a little slow with how busy the place was on a Saturday night. I will be coming back

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Restaurant Response

Dear Stephanie, Thank you so much for taking the time to write this fantastic review of our restaurant. We are really glad you enjoyed your experience so much as these are the standards we are aiming to deliver on a consistent basis. We are all looking forward to you visiting us again soon hopefully. Kind regards, Gabriela Bostan General Manager

Responded On Tuesday, 03 November 2020
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Visited On Saturday, 31 October 2020

Very good experience

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Restaurant Response

Dear Madeleine, Thank you so much for taking the time to write this fantastic review of our restaurant. We are really glad you enjoyed your experience so much as these are the standards we are aiming to deliver on a consistent basis. We are all looking forward to you visiting us again soon hopefully. Kind regards, Gabriela Bostan General Manager

Responded On Monday, 02 November 2020
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Visited On Saturday, 31 October 2020

Easy to book very good service and excellent food

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Restaurant Response

Dear Dene, Thank you so much for taking the time to write this fantastic review of our restaurant. We are really glad you enjoyed your experience so much as these are the standards we are aiming to deliver on a consistent basis. We are all looking forward to you visiting us again soon hopefully. Kind regards, Gabriela Bostan General Manager

Responded On Monday, 02 November 2020
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Visited On Saturday, 17 October 2020

Thank you for being chilled & laid back about the whole thing. People are still out to have as much fun as possible and that includes interacting and socialising (like it or lump it) you guys handled it well

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Thank you for your excellent review. We are glad you enjoyed your visit, hopefully see you again soon.

Responded On Tuesday, 20 October 2020
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Visited On Saturday, 10 October 2020

The service was awful. We waited 35mins for our 1st drinks to arrive. Luckily we ordered 2 drinks each. Lack of staff and no-one taking orders outside. Not a good impression for 1st visit.

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Restaurant Response

Dear Helen, Thank you for sending through your review on the visit. We are very sorry about the long wait for ordering drinks. We have taken steps into improving this and speeding up service for our busy Saturday evenings, but of course, we still have some work to do. Again, we do apologise for the wait, but we hope you will give us a second chance. The Mackenzies team is looking forward to seeing you and change your views. Kind Regards, Gabriela Bostan General Manager

Responded On Monday, 12 October 2020
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Visited On Saturday, 10 October 2020

Service was very very slow hard to get hold of a memeber of staff to order drinks. Drinks didn’t taste very nice. Music and vibe was good but that was all

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Restaurant Response

Dear Charlee, Thank you for sending through your review on the visit. We are very sorry about the long wait for ordering drinks. We have taken steps into improving this and speeding up service for our busy Saturday evenings, but of course, we still have some work to do. Again, we do apologise for the wait, but we hope you will give us a second chance. The Mackenzies team is looking forward to seeing you and change your views. Kind Regards, Gabriela Bostan General Manager

Responded On Monday, 12 October 2020
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Visited On Saturday, 03 October 2020

Waited 30 minutes to be served. Asked to be served before the table next to us as we had arrived 15 minutes earlier than them to be told to wait until after. Poor quality of soft drinks, coke and lemonade tasted awful. Only good thing was the 241 cocktails.

Reviewed On
Restaurant Response

Dear Kelly, Thank you for sending through your review on the visit. We are very sorry about the long wait for ordering drinks. We have taken steps into improving this and speeding up service for our busy Saturday evenings, but of course, we still have some work to do. Again, we do apologise for the wait, but we hope you will give us a second chance. The Mackenzies team is looking forward to seeing you and change your views. Kind Regards, Gabriela Bostan General Manager

Responded On Monday, 05 October 2020
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Visited On Thursday, 01 October 2020

Possibly the worst eggs benedict we've had. Poorly presented and lacklustre. Far too much hollandaise sauce from a jar and hardly any ham. We would return but to try something else from the menu.

Reviewed On
Restaurant Response

Dear Lesley, Thank you for sending through your review on the visit. We are very sorry to hear that food was not up to standard. We appreciate the feedback and we will look into the issue. I am sure the chef would like for you to visit us again, and give out kitchen staff a chance to redeem themselves and prove they can do a lot better. The Mackenziesteam is looking forward for your next visit. Kind regards, Gabriela Bostan General Manager

Responded On Monday, 05 October 2020
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Visited On Saturday, 26 September 2020

Arrived at the allotted time slot got seated it took 20 minutes to get a order in .,,Ordered a magnum of champagne and two mojitos .. Sorry mate don't do em it it sates this on the menu taht you do ?? ok two small bottles of champagne then errrr don't know if we have them ..ok half an hour later we have them but there not chilled .Ok 45 mins later the magnum arrives semi chilled in a bucket of water ..Oh and can you pay upfront please ..Would of stayed but we need the table back now sorry its only taken a hour to get a drink ..What a well oiled machine this place is ..Sick of hearing of blame it on covid .. Common sense be better

Reviewed On
Restaurant Response

Dear Mick, We are very sorry to see you have not enjoyed your visit. This is not the standard we are aiming for and I can assure you this will be addressed. We are currently looking for option in order to speed up service. As much as we do try not to let anything get in the way of offering fast and high quality service, Covid procedures and regulations do change the way we have to work. We do aim to provide a safe environment for all our customers. We do hope you will give us a second chance and the opportunity to change your views. Kind regards, Gabriela Bostan General Manager

Responded On Tuesday, 29 September 2020
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Visited On Saturday, 26 September 2020

Last minute booking through google reservations - had 6 of us due to covid but was a really good evening even with the early 10pm closing. Great friendly staff who somehow always managed to come back to us just as we needed them despite it being a busy saturday night. Didn't get to try any food as we were out just for drinks but if they were anything to go buy I imagine the food is pretty good too. Definitely coming back if I'm passing through Bristol again!

Reviewed On
Restaurant Response

Dear Philippe, Thank you for taking the time to rate our restaurant! We are very happy to know you enjoyed your experience. We are looking forward to seeing you again here at Mackenzies Bristol for the best experience all around! Hopefully next time you will enjoy some our food as well. Please check out our Facebook pages for our most up to date deals and to keep on top of what’s new. Regards, Gabriela General Manager

Responded On Tuesday, 29 September 2020
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Visited On Sunday, 20 September 2020

Unfortunately we were very disappointed of the quality of the food. Prices are okay but you just eat something which has been warmed up in the microwave... a shame because the area is very nice and the atmosphere too ...

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Visited On Saturday, 12 September 2020

Amazing atmosphere and fast service despite the place being busy! Special props to Maddie for her amazing service!

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Visited On Saturday, 12 September 2020

Lovely food as always

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Visited On Saturday, 12 September 2020

We were served by a lady called Charlotte who looked after all our needs. She was professional and friendly, And a great example of what customer service should look like. The food and cocktails were amazing. We had a great experience here and will definitely be back again. Thanks for making us so welcome during these strange times.

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Visited On Friday, 11 September 2020

All good

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Visited On Friday, 04 September 2020

Lovely place. Staff are always very accommodating and everything is great value during happy hour.

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Visited On Sunday, 30 August 2020

Came for my daughters birthday meal (12) people! Recommend it to our family as we have been so many times ! On this occasion it wasn’t very good , all meals came out separate so all didn’t get to eat together! My son was waiting on a steak meal for nearly 40 mins until he then went up and told them he no longer wanted it as we all had finished ! Manager then came over to say they were cooking it ! But was told 40 mins ago it was being cooked! A hour later he had his meal! Manager had said only one chef and a helper in the kitchen? We wasn’t told this but still very disappointed! We all went up and paid for our meals as no one came back to our table ! Really not happy as there was no discount taken of our bill only the steak that my son had as it came out a hour after our food ! I think even a free drink or a 20% of our bill would of been nice ! Especially as we were a booking and for a special occasion felt disappointed to be honest!

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Visited On Saturday, 29 August 2020

Was a lovely breakfast, credit to all staff on shift Saturday morning.

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Visited On Wednesday, 26 August 2020

I went when it was the £10 off eat out govt offer. The staff were hugely busy but lovely and helpful whilst trying to get everybody served. Thanks for providing all kinds of seating and the view of the river was lovely

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Visited On Friday, 28 August 2020

Excellent time

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Visited On Wednesday, 26 August 2020

Waited 40mins for table service to be told the kitchen was closed.

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