MACKENZIES BAR & KITCHEN TAUNTON

Mackenzies, Castle green, Taunton, Taunton, United Kingdom, TA1 4AD
Restaurant info
Opening Information

Sunday - Wednesday 9am-12am
Thursday - 9am - 1am
Friday - Saturday 9am-2am
Food served daily 9am-9pm

Facilities
  • Disabled Access
  • Free WiFi
  • Families and Children Welcome

About MACKENZIES BAR & KITCHEN TAUNTON

Located on Taunton's Historic Castle Green in the heart of picturesque Taunton our flagship site offers all day casual dining -Great Breakfast, Great Tapas and Gourmet Burgers are just some of the delicious choices on our menu. Couple that with our selection of premium draught beers, real ales and superb cocktails, not to mention our extensive wine list, it makes Mackenzies a great place to meet your friends, socialise after work or spend a laid back afternoon.
Enjoy coffee, food or drinks whilst admiring our tasteful decor and relaxing in our comfotable seating.
We look forward to seeing you any day of the week for Breakfast, Lunch or Dinner, we seat 90 covers inside on our Ground Floor Bar, a further 60 in the Drawing Room overlooking Castle Green plus 90 covers outside on our two Sun Terraces.

Cuisine: BBQ & Grill, Lounge
Price point:
£ £ £ £ £

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Visited On Friday, 07 May 2021

Great for outside drinks but the front could do with some heating ,other than that lovely.

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Visited On Wednesday, 05 May 2021

Well organised and great staff

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Restaurant Response

Thank you John. We appreciate your feedback and look forward to seeing again soon. Best wishes, John - General Manager

Responded On Friday, 07 May 2021
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Visited On Monday, 03 May 2021

Wouldn’t recommend at all cancelled a birthday tea had booked giving really no time to book elsewhere and then had the cheek to say they would love to see me again sometime 😡

Reviewed On
Restaurant Response

Hi Carol, Firstly, let me take this opportunity to give my sincere apologies that we had to make the difficult decision to close early on Monday affecting bookings. This decision was taken as a last resort and purely down to the adverse weather. It's our goal to provide the high of standards, comfort and safety for all our customers and on this occasion we would not have been able to provide anything close to these high standards. During the high levels of wind and downpours our covered area became damaged and after inspection was irreparable. The high wind levels also meant that our large umbrellas were also a health & safety risk as no matter what weights we applied they were still unstable . It would have been an unpleasant experience for yourself and your party to be sat in the wind and rain without cover and I can only apologise if you feel that the nature of this cancellation was unacceptable. I do sincerely hope that after my clarification you will consider a visit to us when we are able to operate free of Covid-19 restrictions when the weather will play less of a part in our delivery of great food and drinks to all our customers. Kind regards, John - General Manager

Responded On Thursday, 06 May 2021
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Visited On Monday, 03 May 2021

Lovely staff and great cocktails :)

Reviewed On
Restaurant Response

Thank you Lillie! I'm very pleased you had an enjoyable visit and we hope to see you again soon! Best wishes, John - General Manager

Responded On Thursday, 06 May 2021
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Visited On Sunday, 02 May 2021

Service was very slow again. Got there at 1pm didn’t have food and drink order taken till 1.30pm. Food and drinks were good. Not all staff seem to be that customer focused, others were pleasant.

Reviewed On
Restaurant Response

Hi Emma, Thank you for your honest feedback. IT goes a long way to help me ensure we continue improve and reflect on any constructive criticism. I'm sorry that you experienced slow service, I have been working hard this week to retrain staff and to ensure more effective ways of working. Part of this includes a better welcome by staff to include an introduction to our online ordering platform as well as having staff in specific zones to support customers and ensure quicker delivery of food and drinks. I hope this changes are reflected when you visit us next. Best wishes, John - General Manager

Responded On Thursday, 06 May 2021
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Visited On Friday, 30 April 2021

Didn’t feel that the customer service was anything on previous visits. Letting in parties larger than 6, sounded like a big party round the back of the pub and left feeling uncomfortable. Drinks were good, clean tables and toilets.

Reviewed On
Restaurant Response

Hi Ceri and thank you for your feedback. We are improving daily and take on board all comments to ensure we continue to improve. I'm sorry your experience wasn't as positive as it should have been and I will raise this with the team. I have also reviewed our booking-in process and "walk-in" management to reduce any further incidents as you have mentioned. We hope to see you again soon. Best wishes, John - General Manager

Responded On Saturday, 01 May 2021
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Visited On Friday, 30 April 2021

We booked in advance and they had no record so we were put to the back of the pub by a crowd of drunken swearing adults. Therefore only stayed for 1 drink Week before messed our drinks up and I had to ask three times by then had eaten our food . Staff need some training . Nice food though wouldn't take family or friends as would be embarrassing. App is more limited than the physical menu

Reviewed On
Restaurant Response

Hi Carmen, I'm so sorry that your visit was marred by slow service and that despite asking you still had to wait for your drinks. I have raised this with the team and spoke at length about the importance of speedy customer service. We are improving every day and appreciate your feedback to help us offer the best service possible in the future. Best wishes, John - General Manager

Responded On Saturday, 01 May 2021
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Visited On Thursday, 29 April 2021

Really impressed with the outdoor space to the rear of pub, will be visiting again!

Reviewed On
Restaurant Response

Thank you Steven!

Responded On Saturday, 01 May 2021
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Visited On Sunday, 25 April 2021

The food could have been served hotter, even though it was served outside. Great menu with plenty of choice The staff were brilliant and very helpful. They moved the fire facility close to our table

Reviewed On
Restaurant Response

Thank you for the feedback and kind words about my staff team. Please accept my apologies regarding the food temperature, I have picked this up with both the chef and waiting team to improve upon. We look forward to you visiting again! Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Sunday, 25 April 2021

Excellent food, great service and an all-round good experience.

Reviewed On
Restaurant Response

Thank you for the kind words Donna. See you soon! John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

Lovely area of Taunton, lovely service, great value for money

Reviewed On
Restaurant Response

Thank you for your positive feedback. Come back soon! Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

We approached Mackenzies with slight trepidation as we had read some of the not so complimentary reviews, and didn't want our first Saturday night out post lockdown to be crap. However - worry not. It was a very positive experience! Good prompt service / acceptably swift delivery of drinks and food, so well done to the service, and food delivered nice and hot. The man booking us in also recognised my pathetically optimistic shorts and short sleeve attire, and offered to reseat us next to the patio heater - result! Even the tossers in the car park revving up their wannabee "racing motorbikes" and cars couldn't dampen our spirits. Only one minor niggle in that my veggie partner pointed out the veggie options were limited and basic, but she enjoyed it none the less. Thanks to Mackenzies for a good Saturday night out. Will defo book again.

Reviewed On
Restaurant Response

Thank you for such a great review Steven! Despite the shorts and our neighbours I'm pleased you had such a great time and we look forward to seeing you again soon. We're always looking to improve in any area so I will pass your feedback on regarding the veggie dishes to the menu developers. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

Service was very slow on drinks. App isn’t the easiest to use. Nachos were good. Friendly staff and lovely outdoor seating

Reviewed On
Restaurant Response

Hi Emma, Thank you for your feedback. I'm sorry that the service was slow, we have reopened with a brand new team and they're still getting used to the fast pace of the cocktail orders but they are improving daily! The app has also been upgraded so hopefully you'll notice these improvements on your next visit. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

Terrible experience.Booked table for 2 well in advance On arrival told half hour wait for a drink/1 hour wait for food.(we actually waited 20 mins for drinks and hour and a half for food ) Insuffient staff and many of the drinks shown on menu were not available.Everyone was complaining.The staff that were on were heroes trying to cope.Apparentl y this happened last weekend so why weren't lessons learned. Reputeadley £500000 spent on this venue. Think the money was wasted Never again.!!!😥😥😥

Reviewed On
Restaurant Response

Hi Larry, I'm so sorry that on this occasion we didn't meet your expectations and fell short of our high standards. I have been working tirelessly on increasing the staff team and ironing out some of the teething issues experienced since we reopened under with new management and a new staff team last week. I do hope you'll give us another chance and we can exceed your expectations on your next visit. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

Had to wait 1.5 hours for food and 30 mins for a drink Staff were lovely and tried so much those that weee in !!!

Reviewed On
Restaurant Response

Hi Helen, I'm sorry your experience with us fell short of your expectations. We are continually improving and appreciate your feedback. We have improved drastically on food and drink wait times by bolstering our staffing numbers. I hope you'll visit us again and experience a much better time. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 24 April 2021

The actual food was nice when it finally came out. I booked the table for 1pm and wasn’t service until 1:30 and then didn’t receive my drink until 2:20. Having worked in hospitality myself I am usually very understanding however no one informed us of the back up in orders until we had already paid and complained 45 minutes in. The atmosphere was awful because everyone was annoyed about the large delay, the staff kept seating walk in’s too which was frustrating given that those who had booked weren’t even catered for. We got our food around 3pm and to be honest our day had been ruined. Shocking service and no remorse. If we had been informed of the 1.5 hour wait when we arrived we would’ve gone elsewhere, we also would’ve left but they make you pay upfront.

Reviewed On
Restaurant Response

Hi Georgia, I'm sorry that your experience was not up to our high standards. I appreciate the feedback and have put measures in place to avoid such issues happening again such as long waits on food/drink as well as not prioritising our booked/seated customers. Inevitably with a new team and management we have suffered some major teething problems but thanks to honest feedback like yours we can improve. I hope you visit us again to see these improvements. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Friday, 23 April 2021

The staff were lovely, but there were so many problems with our drinks orders- got the wrong cocktails, missing drinks, all came out at very different times. They did deal with the issues well, I believe they had a lot of very new staff and had only been open a week so hopefully with a bit more training and experience these issues will be ironed out.

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Visited On Tuesday, 20 April 2021

Burger was burnt, as was the bun. Chips were over fried, and like I had the scraps that were left in the fryer. All the food was lukewarm at most.

Reviewed On
Restaurant Response

Hi Kate, Please accept my apologies for your experience. I have passed this on to our head chef who has put measures in place to improve the quality of food served . We are forever improving and as a new business and team we thank you for your feedback and hope your next visit is much better. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Friday, 16 April 2021

The range of drinks was very limited due to the lack of draft lagers etc. This meant that the price of drinks was much higher than elsewhere.

Reviewed On
Restaurant Response

Hi Helen, Thank you for the review and honest words. I admit we had some stock issues on our opening few nights, however these have been rectified and I'm pleased to say we are able to offer a wider range of draught products going forward. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 17 April 2021

Despite booking 4 days earlier and answering a please confirm your booking email Mckenzie’s still didn’t have our group down on the guest list. Also waited for approx 20 minutes for first drink ordered off the app. Service was better later on though. Was seated at the area at the back of the pub. Offered heating which was nice but tbh was like being sat next to someone’s garage. Didn’t really feel much atmosphere either. Looks lovely from the front but disappointing in the back.

Reviewed On
Restaurant Response

Hi Julie, Thank you for the honest feedback. We are always striving to improve and your feedback means a lot to me. I have looked in to ways of improving the atmosphere with better music etc and we allow flexibility where available on where guests are seated, we would be happy to accommodate you at the front of the building with the spectacular view when you next visit. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 17 April 2021

The lady how served us was amazing so kind and helpful. (The lady who was working 17 with the side of her hair shaved off) I want to thank her for how lovely she was. She made our dining experience so much nicer

Reviewed On
Restaurant Response

Hi Morgan and thank you so much for your kind words. I have passed this on to Melody who served and she is very thankful. We hope to see you soon! Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 17 April 2021

Really helpful and friendly staff and really well run. Thank you.

Reviewed On
Restaurant Response

Thank you for your positive words Jake. We look forward to seeing you again soon. Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Saturday, 17 April 2021

Unfortunately service wasn’t very good. We were there for 6 hours and each drinks order took between 30-45 mins after ordering. We tried to order through the app and via staff and both were just as bad. On a positive note we complained to the manager and he was extremely apologetic and offered us complimentary drinks. Would we return???? Yes as I’m hoping it’s just teething problems as it’s a new team. Staff were friendly and held it together well in the chaos! We will return to this pub to see if the efficiency of service has improved. Let’s hope so.

Reviewed On
Restaurant Response

Hi there Laura, I'm sorry that you experienced slow service and I'm glad you recognise that we have experienced a few teething problems since opening last week. I do look forward to seeing you again although drinks and pizza's are on you this time ;) Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Thursday, 15 April 2021

Good food, very quick service & very attentive. All round very enjoyable & well managed.

Reviewed On
Restaurant Response

Thank you for the positive words Chris! We look forward to welcoming you back soon Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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Visited On Thursday, 15 April 2021

Waited 45 minutes for a drink

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Restaurant Response

Hi Jack, Please accept my apologies for the wait on your drink, we have taken on board the feedback and have since improved our service standards. We look forward to seeing you soon! Best wishes, John - General Manager

Responded On Wednesday, 28 April 2021
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