Loft

23B George Street, St Albans, United Kingdom, AL3 4ES
Restaurant info
Opening Information

Open Tuesday - Saturday
Tuesday - Thursday: 18.00 - 21.30
Friday & Saturday: 12.00 - 15.00 | 17.30 - 22.00
Sunday: Family Feast 12 - 15.00 with children's entertainment

Facilities
  • Private Dining
  • Free WiFi
  • Outdoor Seating
  • Families and Children Welcome
  • Weddings and Other Private Parties Catered for
  • Gluten Free Available
  • Dietary Needs Catered For
  • Children's Menu available
  • Business Lunch
  • Bar

About Loft

Loft is a Contemporary British restaurant, bar and private dining room in St Albans.
Loft will showcase Nick Male’s Contemporary British menus using the best seasonal produce and a varied wine list including a single bottle list of rare finds.

Cuisine: Contemporary
Dress Code: Smart Casual
Price point:
£ £ £ £ £

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5 Stars:
359
4 Stars:
95
3 Stars:
32
2 Stars:
15
1 Star:
5
Visited On Sunday, 12 January 2020

The food is good and about what you would expect for the price point. Having been a couple of times I find the service a bit idiosyncratic. I like the low key approach and relaxed vibe. However, I think the staff lack passion for the food, ingredients and wine. I wouldn't be confident asking for a wine to go with a course. Nice restaurant but needs to up the game on the service if they want to survive in st albans.

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Visited On Saturday, 11 January 2020

Very good

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Visited On Saturday, 21 December 2019

Wonderful as always!

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Visited On Sunday, 29 December 2019

Excellent evening. Thank you for opening and looking after us on a Sunday evening.

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Visited On Monday, 23 December 2019

Good food but there was a sticker in one of our main courses. The waitresses laughed this off as an added extra - no apology or money off etc. No point having side plates for bread if you’re not going to serve bread! It felt like it had been forgotten. Sides didn’t arrive with our main and when we asked for them, the chef (by now sat by he bar with his coat on) had to take his coat off and go back in...he rather evidently wasn’t best pleased either! The dessert took ages even though it was pre-prepared and we were the only people left. Overall the food was great, but the service left a lot to be desired and we felt like an imposition as a late lunch serving. We would go back as we’ve had better experiences in the past but wouldn’t if it had been our first time.

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Restaurant Response

Hi Jonathan, Thanks for your feedback and sharing the information. Please accept my apology for bad service experience You had on your last visit. Due to Christmas we had short of staff. Temp staff seems to be not good enough but there is no excuse for anything below standards. Regarding the side plates, thanks for pointing out, we will take this as lesson learned and will include this for new staff training. For compensation Loft offer you any house wine of your choice on your next visit. I hope you will give us another oppurtunity to serve you with high standards. If you would like to discuss this further, please dont hesitate to email us on [email protected]

Responded On Monday, 30 December 2019
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Visited On Wednesday, 18 December 2019

We had a great time at the Wilton Mutlow Christmas party. Many thanks and we'll hopefully be back next year. Kind regards Brendan

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Visited On Friday, 13 December 2019

Booked again as last year was excellent for our staff Christmas lunch. How very disappointed we were this year due to the change in management. No attention from staff, the kitchen didn't have our menu choice, we had to get own drinks form the bar. Food served very quickly and plates cleared when people were still eating. No festive feel and not a cracker in sight. The food was OK but nothing like last year. We wont be coming back

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Visited On Saturday, 14 December 2019

A lovely meal with good wine.

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Visited On Thursday, 12 December 2019

Delicious, compliments to the chef. Lovely waitress aswell. Thank you

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Visited On Wednesday, 11 December 2019

Good food, good service, really good potential in the place but the current tables and chairs really not helping the ambiance. Also, it was cold inside, if you were not sitting next to a radiator or heater, tough luck.

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Visited On Thursday, 05 December 2019

Food and service was excellent, great atmosphere

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Visited On Wednesday, 04 December 2019

Food was amazing.! Atmosphere wasn’t great but we did come on a Wednesday and it was quite! We are coming back for Sunday lunch this week.!

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Visited On Saturday, 30 November 2019

Very nice restaurant, lovely staff and food. Definitely worth a re-visit.

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Visited On Saturday, 30 November 2019

Lovely experience. Sam really looked after us and made us feel very welcome despite the kids being boisterous!

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Visited On Saturday, 16 November 2019

Had a great dinner at Loft. Everything was perfect. Amazing food

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Visited On Saturday, 09 November 2019

Food was good although smallish portions and expensive. Service was very poor -lots of waiting staff but they didn't seem to know what to do and we had to ask for drinks and ask for menus etc rather than the staff being proactive .They need training or someone in charge.

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Visited On Sunday, 10 November 2019

My partner and I were really looking forward to going to Loft for the first time as we'd heard great things and also saw it was in the Good Food Guide which of course normally means good things. We went for the Sunday lunch set menu option. Unfortunately we were disappointed by our visit. The service was only ok - we waited 25 minutes before someone came to take our drinks and food order. The restaurant was not full so unsure why there was a delay. A substitute item was offered for the starter I chose as they did not have it - it would have been nice if I was told this when given the menu when I first sat down so more time was spent then choosing something else. Unfortunately the food was only ok - we thought it was overpriced for the quality of what we got. On the plus side, they do have a good wine menu. The tables around us were dirty and had not been cleaned. There was also a few other noisy families around us (not the restaurant's fault at all and couldn't be helped) which didn't help with the overall experience. I think we may try it again in the future - but for the evening A La Carte option. Probably not for a while though.

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Visited On Saturday, 09 November 2019

Very nice food from the al la carte menu. Not cheap but very good quality, good range of wines served by the glass.

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Visited On Saturday, 09 November 2019

Food was delicious but wish cocktails were in nicer glasses and my main dish came out different to some one on another table without been told their was a menu adjustment Service was inconsistent we had an amazing lady start serving us I don’t know her name but she had brown hair and was wearing a blouse with white spots on, she was very friendly and helpful. We actually thought she had finished but then saw her whilst paying our bill at the bar at the end. We had to ask for dessert menus never asked if actually wanted a dessert and the guy who asked how our main was Barely finished the sentence never mind waited for an answer. Don’t let any of this take away from the food, it was delicious and some staff were amazing. there could just do with some more consistency when your paying that much for dinner

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Visited On Saturday, 02 November 2019

The food was quite disappointing especially for the price. I don't think we will be returning.

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Visited On Saturday, 26 October 2019

menu too limited too pricey for the standard of food service was lacking restaurant looked beautiful wanted to like it got a table for 7.30 - didn't leave til 10 and no deserts

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Visited On Sunday, 27 October 2019

A really lovely restaurant. We had the Sunday roast and it was lovely. Good value with the two courses. The only negative aspect to the meal was that they have the children's area on a Sunday, however the parents were sitting at the furthest table away from the children's area meaning the children were running backwards and forwards between the two.

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Visited On Wednesday, 23 October 2019

Atmosphere slightly lacking as it was a Wednesday night and not many tables were occupied. Felt the menu missed a few details eg the squid in the starter was fried but it didn’t state that and the steak came with potato but again not mentioned. Overall though, a lovely evening with attentive staff

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Visited On Saturday, 19 October 2019

We ate at Loft as a party of four on Saturday 19 October. We were greeted warmly by a young lady who has been a member of staff since just after the restaurant opened, who recognised us from previous visits. She was an excellent host throughout the evening - very friendly and very efficient. Unfortunately our evening was a little spoiled by the attitude and behaviour of the duty manager on the evening. When I politely pointed out to her that there was a small error on our reasonably large bill, she handled the whole situation very badly and rudely - even after I went up to the desk to try to resolve quietly after the original incident. The restaurant had made an inadvertent error, but continued to argue unnecessarily about the small point they had got wrong (taking it off the bill reluctantly and only after some discussions). Apart from that, the food and drink was very good, and we had enjoyed the evening until that point at the end - although it is definitely the case that the quality of service and staff is lower since our previous visits (apart notably from the original person noted above, who was exemplary). We had been thinking of holding a big birthday event at the venue, but we won't be doing that now :-(

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Visited On Saturday, 19 October 2019

Great food and service, but was quite noisy!

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