09:00 - 15:00 / 17:30 - 22:00
- Disabled Access
- Free Wi-Fi
About Le Chinois
Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.
I made a reservation online but when I got to the front desk, they didn't have a record of the booking. I'm not sure if it is the online system or if it is the staff at the restaurant. She didn't bother to check and just put us on a table that only sits 2 people. We asked for a bigger table but they were so reluctant on giving us a bigger table and said that we're not a group of 5 or more so we cannot sit at a bigger table. After we asked if we can put 2 tables for 2 together, the waiter was so hesitant to agree. He promised but did not prepare the table for us and left it dirty until we had to ask another waiter to prepare the table. I really didn't like the experience I had with the staff especially the one at the front desk. The restaurant is not even busy because of the coronavirus, but the staff was not bothered to provide a better customer service. Very disappointed because this shouldn't really be happening in a 5 star hotel.
I do not feel if it's really necessary to make reservation at all as the waitress did not check her logs and simply offer a table at her choice (despite I mentioned my name). In future, when member made reservation, suggest to offer tables with better view.
overall satisfaction, except the staff who was pink dress. In Chinese she is called資客。 I told her my reservation no and she ignored. I told her online booked the table and requested table near window but she said no my booking and not willing to provide. She didn't know what is online booking. I told her online for more than 3 times, but her replies was "just booked" 剛訂枱。 Poor English, I can accept. But I can't accept she is lazy and not check the reservation. I can't believe it is the standard of Sofitel
It would be more useful if the menu can indicate the level of spicy.
Food and setting were good but staff were not attentive to details - lack of training or supervision. Could not believe that level of service in a 5-star hotel restaurant. 1. Appetiser was almost the last dish put on the table 2. Staff never changed clean plates until we requested 3. Table was not cleaned up first before Dessert was put on the table 4. No clean plates for dessert; no clean forks for fruits.
They don’t even know this booking is exist. Disappointed with service and food. Service sequence is not good. Appetizers serve in middle of the meal!
The receptionist do not even know I made a booking! She didn’t offer me the window table. I asked the set menu to the lady who escort me to the table and too much servers answer my question. Over staff and over service ! Not happy with this visit. They don’t know how to serve!! Very disappointed!!!
소문난 맛집!! 정말 깨끗한고 친절한 분위기 속에서 맛있는 딤섬을 맛볼수있어서 좋았어요^^
service was poor, already make a reservation but when we arrived, receptionist cannot provide table and claim all the tables were occupied, so what is the purpose of making reservation?
高層開揚， 風景優美， 環境舒適安靜， 服務態度好， 食物還未盡嚐 下次會再來光顧， 推介給朋友
The food was awesome but the service was aweful. I am not talking about the people who work there, it is about whole system. I made a reservation, I replied the confirmation twice very nicely, I put my effort to be a costumer who has manner, but the restaurant didn't. The table was not ready, we waited 40 minutes without water or tea. The food was great! I guess it would be better if they don't send us confirmation email, then no one would expect professional service. Again, the food was awesome, but the service was aweful.