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Lacuna Bistro

The Maslow Hotel, Corner Grayston Drive & Rivonia Road, Sandton, South Africa, 2031
Restaurant info
Opening Information

TRADING HOURS

Breakfast: 06h30 - 11h00
All Day Menu: 12h00 - 22h30 Mon - Sat
Set Lunch Menu: 12h00 - 17h00 Sun

Facilities
  • Accommodation
  • Disabled Access
  • Free WiFi
  • Private Dining

About Lacuna Bistro

From client dinners to afternoon teas, and every dining experience in between, The Maslow has a menu for every guest. The Lacuna Bistro and Bar is one of the best restaurants in Sandton, its speciality - locally sourced bistro-style cuisine. Offering more than simply breakfast, lunch and dinner, Lacuna patrons enjoy an inspired à la carte menu.

Cuisine: Bistro
Dress Code: Smart Casual
Price point:
R R R R R

Availability

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Avios will be awarded within 14 days from dining.
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11
1 Star:
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Visited On Saturday, 19 May 2018

Our waitron Thando was absolutely amazing and incredible!!! The food was delectable. All our guests had an amazing time. I will definitely be coming back.

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Restaurant Response

Dear Guest, Thank you for the feedback. Regards, Sun Share

Responded On Tuesday, 22 May 2018
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Visited On Friday, 20 April 2018

Upon entry, there was no one to welcome and take us to our table as we had make a booking. Gabriel, one of your waiters, came to our rescue and had us seated. To our surprise, a new waiter was to service us for the night. Our waiter did not introduce his name nor have a name tag. We were not happy with his absence during our time there as we had to continuously struggle for his attention. If it wasn't for Gabriel's rescue (more than once), I would be sure that we were not going to return there. Grabriel really was present and was accessible to give us attention when our male waiter had forgotten about us. The place is really nice, very peaceful and accommodating for discussion and relaxing. For my future bookings, I would appreciate if, as far as possible, we can be served by Gabriel. Thanks for platform to provide feedback and I hope the male waiter will be identified and given training so that he improves the diner's experience.

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Restaurant Response

Good Day Sboniso, Thank you for the great feedback. We hope you will visit us soon. Regards, Sun Share

Responded On Wednesday, 25 April 2018
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Visited On Saturday, 07 April 2018

Thanks for hosting us over the past weekend. A big thank you to our waiter - Jabu whom was serving us with respect and always kept us welcomed. Looking forward for my next experience with the Maslow Hotel.

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Visited On Saturday, 07 April 2018

I was very pleased with the service from our waiters, I wish to acknowledge the following, Lihle, Zinhle, Sfiso, Lebo and Melissa for a superb service and friendliness

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Visited On Sunday, 01 April 2018

Wonderful Easter lunch, atmosphere was fun, food scrumptious with each dish having its own character and the easter eggs were magnificent

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Visited On Saturday, 24 March 2018

Please refer to the email I sent to Poinsettia as a point of reference

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Visited On Saturday, 17 March 2018

The staff was very friendly and helpful too.

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Visited On Saturday, 17 March 2018

The “to finish off with” section of the menue was a bit of a let down in terms of quality and portions. The cheese platter could do with a few more biscuits and more cheeses that is not cheddar. The fruit platter was okey.

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Visited On Sunday, 11 March 2018

Very nice service

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Visited On Saturday, 03 March 2018

Food and service was fantastic. Had a problem with the setup time but was dealt with in a professional manner. I would recommend the Maslow to friends and family.

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Visited On Sunday, 25 February 2018

The private dinning experience was awesome, the food and service was phenomenal.

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Visited On Friday, 16 February 2018

Fantastic service Amazing food Definitely booking again

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Visited On Thursday, 01 February 2018

For our corporate group lunch of 17 people : The food came out too slow, my colleague had to go out the room and ask for the starters and main meal several times. As well as then also go out and ask the waiters to clear the starter plates away. What seemed like the manager, was walking up and down the patio shouting on his phone and disrupting the lunch. The food and location is good but service needs improvement.

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Visited On Tuesday, 30 January 2018

Hi I frequently take our local and international clients for lunch and wanted to try something new and therefore decided to try the Lacuna Bistro as I had very important clients down from London. My clients arrived earlier than I and when speaking to the hostess she could not locate my booking. I had received confirmation from the restaurant on email and even though my name I was referred to as 'JSE'. No issue though however when I arrived my clients were at the entrance and hostess could not find my booking even under my name nor the JSE. It really looks bad and unprofessional on my part. We were seated on a table of 4 even though I had asked for a table for 5. We had to kindly request her to please move us to another table and when we pointed a few she had mentioned that those were taken. She suggested putting some tables together to accommodate this request which we obliged. We placed our food orders and continued with our conversations. I understand good food takes time but it took an unordinary long time for average food to come back. My colleague's steak was overdone even though he asked for medium-rare and he had sent it back. I had one of the worst meals of my life. The vegetarian curry, I did not want to send it back because of our clients being there and sending two meals back would just not be appropriate, more so because I suggested this venue. Please take the 'vegetable curry' off the menu until you get it right. Service was lacklustre and we had to flag down our waitress a few times. It's a really beautiful restaurant which could be so much more but food and service really needs to pick up for me to go back. I wont be returning anytime soon. Cheers.

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Visited On Monday, 29 January 2018

could improve response time to email requests

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Visited On Thursday, 11 January 2018

For the price, the food should have been better

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Visited On Monday, 01 January 2018

We had a wonderful Christmas and New Year lunch. The chef is very talented

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Visited On Monday, 01 January 2018

The restaurant accepted our reservation for 12:00 only to get there and be told that the restaurant only opens at 13:00. That is not acceptable. The waitrons were a bit absent minded and slow. We'd order sparkling water and receive still water. I think they were flustered. They even greeted us with a "good evening even though it was lunchtime. The starters and desserts were great but the mains were very mediocre and lacked in variety. The music was too loud. Regards

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Visited On Monday, 01 January 2018

Thank you for the wonderful New Year's lunch. The canapes to the main meal and desserts were all delicious. The creative dishes were all delightful surprises. Thank you to staff for all their effort. Despite it being the 1st day of the year, they served their best to ensure all was enjoyed. Very attentive and helpful. A special thank you to the chefs in the main meal. They especially created a meal for my mom and I after we discovered the popular belly pork had been all taken!! Thank you for going the extra mile!

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Visited On Sunday, 24 December 2017

Great setting, friendly and helpful staff, good service!

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Visited On Thursday, 07 December 2017

We were extremely disappointed with the Maslow yesterday (07/12/17). We hosted a client lunch at Lacuna Bistro's private area. 1) On arrival guests were left to wonder around, no one made an effort to show them to the room. 2) Service was extremely slow, all three courses arrived late. I had to continuously call the waiter before we were attended to. Some of our guests left without desert as it was taking way to long. We arrived at 12h30 and only managed to finish at 15h00. 3) When the main course was finally served, it was cold and had to be sent back. 4) The food was really sub-standard. We've hosted many lunches at Lacuna Bistro in the past year and the food has always been good. The Massaman lamb curry was more like a lamb stew, it certainly was not lamb shank off-the bone!! One of our guests mentioned that they were considering using The Maslow for an upcoming function but decided against it after yesterday’s experience. Our overall experience was embarrassing to say the least, especially since we are always raving about how great the Maslow is.

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Visited On Saturday, 02 December 2017

As a regular I wish, in particular, to thank Management - Sean, John and Dingani for their hospitality and generosity. I have celebrated a few of my birthdays with you and this was my 64! My friends are always delighted to join me at the Maslow and we always have a great time. Many, many thanks. Wishing you all a wonderful Festive Season

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Visited On Saturday, 02 December 2017

WOW!!!! Everything was amazing. You made my fiancé's 30th Birthday Thee most amazing day. We loved everything, the service, the food. Great stuff. Please do get your cleaning staff in check. I had to sweep the outside of private dining myself because they kept on passing not so cool comments about me asking that they sweep. Apart form this, GREAT DAY really.

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Visited On Saturday, 25 November 2017

Excellent food and great service. Had such a great experince.

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Visited On Wednesday, 08 November 2017

Thank you for the great service Maslow! The staff was very helpful and prompt, the food was delicious, the vibe was great and all our needs were seen to - looking forward to visiting again soon.

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