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Lacuna Bistro

The Maslow Hotel, Corner Grayston Drive & Rivonia Road, Sandton, South Africa, 2031
Restaurant info
Opening Information

TRADING HOURS

Breakfast: 06h30 - 11h00
All Day Menu: 12h00 - 22h30 Mon - Sat
Set Lunch Menu: 12h00 - 17h00 Sun

Facilities
  • Accommodation
  • Disabled Access
  • Free WiFi
  • Private Dining

About Lacuna Bistro

From client dinners to afternoon teas, and every dining experience in between, The Maslow has a menu for every guest. The Lacuna Bistro and Bar is one of the best restaurants in Sandton, its speciality - locally sourced bistro-style cuisine. Offering more than simply breakfast, lunch and dinner, Lacuna patrons enjoy an inspired à la carte menu.

Cuisine: Bistro
Dress Code: Smart Casual
Price point:
R R R R R

Availability

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Diners Review
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5 Stars:
62
4 Stars:
27
3 Stars:
9
2 Stars:
12
1 Star:
4
Visited On Monday, 08 October 2018

Expctations where met and if not a lot better definitely an awesome experience

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Visited On Saturday, 08 September 2018

The hotel is professional, well secured and very lively. all my guests had a great time, despite the weather. I will definitely use your hotel and services again.

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Visited On Friday, 07 September 2018

very nice atmosphere and friendly staff. Liked that they had an option for Halaal eggs at the back.

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Visited On Saturday, 01 September 2018

The service we experienced was absolutely disgusting, for a 5 star establishment I was disgusted to say the least. The manager on duty (a female) when complaining to her, mid sentence she walked away without saying a word, this was definitely not what we had expected from a 5 star place. Nobody knew how the high tea worked, we were given menus then told that it was the old menu, this is a pairing menu yet the items on the menu were not available, we were then told to explore the flavors, what a pile of rubbish you give us a menu with the tea being served and what we should be eating with the tea yet the menu items arent available, we were told to go find the menu items on the buffet, how do you tell paying customers to go find them? When asking staff walking past what was what, nobody even knew what was what. When booking i clearly stated that this was a special occasion and we were celebrating my dads 65th birthday, we were told we would be seated next to the window which we were not. A proper fine dining high tea was on my dads bucket list and so we decided to fulfill this for this 65th birthday and i can say that it was completely ruined. We were given a bottle of champagne in lieu of the bad service, come on that does not make it right. Dirty plates were left unattended on the table, the table became so cluttered with all the plates and cups and glasses. Definately not 5 star service, I can go on and on about what was wrong.

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Visited On Friday, 31 August 2018

We all enjoyed our Executive Lunch

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Visited On Saturday, 01 September 2018

Good service

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Visited On Saturday, 25 August 2018

I've had the worst experience at this restaurant, never going back. Service was really terrible.

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Visited On Saturday, 18 August 2018

A stunning, comfortable venue with delightful food and delicious tea.

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Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Saturday, 11 August 2018

Thank you very much for your excellent customer service, served by Barbara. would recoomend any one to come.

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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Saturday, 11 August 2018

What a great experience and afternoon it was :) From amazing service that made the high tea even more enjoyable to the delicious food that was paired with the teas. Definitely recommended for a girls day spoil.

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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Saturday, 11 August 2018

We had a lovely afternoon. The food and service were excellent. I would highly recommend the high tea pairing experience.

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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Saturday, 11 August 2018

I had been wanting to try out this high tea experience since I saw an amazing review of it on Facebook (Jozi Restaurants - The good, the bad, the ugly). Since my sister and brother-in-law were here from Zimbabwe I thought it would be the perfect opportunity to go to the Maslow. What a disappointing experience. I still get upset thinking about it. For all the money you spend on a high tea for 5 people you would think that simple things like the service would be top notch. Our waitress was absolutely useless. We asked her to explain how the 5 course high tea pairing works and all she said was "I will bring your tea just now". Tea arrived with no first course. Unlike other tables where the tea pots were left on the table ours was just poured in the cup. The 1st course arrived after 15 mins and by then we had finished the tea. This happened with all the subsequent courses. Plates and cutlery were not cleared from our table and we constantly had to get up to get clean cutlery and plates. My brother-in-law found a small piece of glass in the 1st course. In hindsight we should have complained but we wanted to give Maslow the benefit of the doubt as it was just the 1st course. After 2 hours 30 mins I got fed up and went to complain to the manager. Only then did we start getting the service that we deserved. Thank you to Phetogo for trying to rectify the situation even though it was already nearing the 5th course. I have to say that all the sweet and savoury food that was served was absolutely delicious. If only the service was of the same standard it could have been the best high tea that I have been to in Joburg. What was supposed to be a lovely afternoon turned out to be a disaster.

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Dear Guest, Thank you for your feedback. We would love to hear more about your experience. Please send us an email on [email protected] Regards,

Responded On Monday, 20 August 2018
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Visited On Saturday, 28 July 2018

The service was outstanding and the staff were very friendly! the pairing was well presented and it was lovely to wonder what is coming next with the surprise dishes. A lovely experience!

Reviewed On
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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Thursday, 26 July 2018

It's been a great experience the service ,food is great ..thank you so much.It made my 21st more fun and classy :)

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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
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Visited On Friday, 13 July 2018

Wonderful service, fantastic atmosphere and great value for money. Will recommend to other clients

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Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Wednesday, 18 July 2018
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Visited On Sunday, 01 July 2018

We hosted a luncheon in celebration of our son's christening. We could not have made a better choice! The food was amazing, the venue beautiful and our waiter, Butshelo, was on fire. Thank you to the Maslow staff for ensuring that our very special event was of the highest standard. Compliments to the chef who outdid himself on the menu - especially the dessert!! Nolu Memese-Msutu

Reviewed On
Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Wednesday, 18 July 2018
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Visited On Saturday, 30 June 2018

Our booking stated 13:00. When we arrived at 13:00, we were told we were early and to only come back at 13:00? The manager didn't even look at her watch and walked around with our booking in her hand not knowing what to with us...? It took ages to be seated, and even longer to get a waiter to offer us a cup of coffee. It wasn't a good start at all... It was clear that the food wasn't ready at 13:00 and everything was still being set up. Why not state arrival time of 14:00 on the booking rather? Once it got going and our waiter found his groove, the afternoon was really lovely. The food and teas were fantastic and in abundance! Pity we couldn't sit outside / closer to the gardens - the restaurant lacks a bit of atmosphere. I have written a short review with photos on Facebook, Jozi Restaurants - The good, the bad, the ugly. Will definitely recommend others to go; but the initial greeting and seating needs to be sorted out - we felt unwelcome and out of place and were on the verge of leaving.

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Visited On Saturday, 09 June 2018

The restaurant is lovely, very nice food and the atmosphere is just everything 👌👌

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Dear Guest, Thank you for the feedback. Regards, Sun Share

Responded On Tuesday, 03 July 2018
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Visited On Saturday, 02 June 2018

Beautiful location, 5 star service and world class standards

Reviewed On
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Dear Guest, Thank you for the feedback. Regards, Sun Share

Responded On Tuesday, 03 July 2018
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Visited On Thursday, 24 May 2018

Very intimate atmosphere, great staff and good food!

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Visited On Saturday, 19 May 2018

Our waitron Thando was absolutely amazing and incredible!!! The food was delectable. All our guests had an amazing time. I will definitely be coming back.

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Dear Guest, Thank you for the feedback. Regards, Sun Share

Responded On Tuesday, 22 May 2018
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Visited On Friday, 20 April 2018

Upon entry, there was no one to welcome and take us to our table as we had make a booking. Gabriel, one of your waiters, came to our rescue and had us seated. To our surprise, a new waiter was to service us for the night. Our waiter did not introduce his name nor have a name tag. We were not happy with his absence during our time there as we had to continuously struggle for his attention. If it wasn't for Gabriel's rescue (more than once), I would be sure that we were not going to return there. Grabriel really was present and was accessible to give us attention when our male waiter had forgotten about us. The place is really nice, very peaceful and accommodating for discussion and relaxing. For my future bookings, I would appreciate if, as far as possible, we can be served by Gabriel. Thanks for platform to provide feedback and I hope the male waiter will be identified and given training so that he improves the diner's experience.

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Restaurant Response

Good Day Sboniso, Thank you for the great feedback. We hope you will visit us soon. Regards, Sun Share

Responded On Wednesday, 25 April 2018
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Visited On Saturday, 07 April 2018

Thanks for hosting us over the past weekend. A big thank you to our waiter - Jabu whom was serving us with respect and always kept us welcomed. Looking forward for my next experience with the Maslow Hotel.

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Visited On Saturday, 07 April 2018

I was very pleased with the service from our waiters, I wish to acknowledge the following, Lihle, Zinhle, Sfiso, Lebo and Melissa for a superb service and friendliness

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Visited On Sunday, 01 April 2018

Wonderful Easter lunch, atmosphere was fun, food scrumptious with each dish having its own character and the easter eggs were magnificent

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