or
or

Lacuna Bistro

The Maslow Hotel, Corner Grayston Drive & Rivonia Road, Sandton, South Africa, 2031
Restaurant info
Opening Information

TRADING HOURS

Breakfast: 06h30 - 11h00
All Day Menu: 12h00 - 22h30 Mon - Sat
Set Lunch Menu: 12h00 - 17h00 Sun

Facilities
  • Accommodation
  • Disabled Access
  • Free WiFi
  • Private Dining

About Lacuna Bistro

From client dinners to afternoon teas, and every dining experience in between, The Maslow has a menu for every guest. The Lacuna Bistro and Bar is one of the best restaurants in Sandton, its speciality - locally sourced bistro-style cuisine. Offering more than simply breakfast, lunch and dinner, Lacuna patrons enjoy an inspired à la carte menu.

Cuisine: Bistro
Dress Code: Smart Casual
Price point:
R R R R R

Availability

Available Offers
This offer has price variations on different days. View full details.
Description
Available Dates
This reservation cannot be modified online. Please contact the restaurant directly to update this reservation.
Avios will be awarded within 14 days from dining.
Select an Area
Offers Available
We currently do not have availability for the date and/or time you have selected. However we may still be able to accommodate you. Please continue to complete your enquiry by clicking "MAKE ENQUIRY" and a member of our team will be in contact soon.
The time you have requested is not available. Please try a different time or date.
Diners Review
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Sort By:
5 Stars:
69
4 Stars:
30
3 Stars:
10
2 Stars:
13
1 Star:
6
Visited On Saturday, 09 February 2019

Hi There, thank you for hosting my family on Saturday, It was divine and perfect. I will definitely recommend the High Tea to friends and family.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 04 February 2019

Food took long to come, even thought they were not busy. When the food came it was cold. They left out an ingredient, hence had to wait for them to prepare the ingredient. I ordered a lamb meal, however i found what looked like a bitten piece of chicken in my chips. Tried to get the managers attention multiple times but he was busy attending to a single table multiple times, never once came to check on our table. Overall for the money I paid, service was pathetic, and food was average. Not worth the money I paid. Manager was made aware of the issues before I left, whether he has addressed I am unsure.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 02 February 2019

Thank you! It was a vast improvement from our first experience. It was great! I will definitely recommend to my friends, and bring additional people

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 02 February 2019

Fantastic experience thank you

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 02 February 2019

Serving sizes were not sufficient. Selection of teas were not intriguing. Some food tasted bland, others was just ok. Couldn't top up tea as it got cold very fast. (Teapots with burners would be a better option.) The dessert, especially the chocolate mousse was AMAZING. Overall everything was just ok, been at better high teas

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 26 January 2019

It was amazing. Will be going back.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 19 January 2019

Friendly and efficient staff who were very organised and helpful

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Tuesday, 01 January 2019

The staff are friendly and helpful from the first day of my online booking Tumi was superb with the followup calls .On arrival was wowed by the warm and friendly reception staff .I liked the plan B of the picnic lunch due to the rain the event was moved indoors with a band playing vibrant music.Thank you for the excellent service will definetly visit you again.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 31 December 2018

Amazing atmosphere, great food, will be back!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Sunday, 23 December 2018

Very bad experience!!! I booked for a birthday and made a special request but apparently nobody knew about it. Then it was done last minute and the cake didn’t set, scenerio 1 and then we were ready to have dinner and the chef made oven ribeye hmm no busting or flame grilled steak at a bistro, scenerio 2 then the pancake machine wasn’t working at breakfast as if things couldn’t get any worse scenerio 3. You guys ruined my partners birthday!!! I will never recommend you to anyone nevermind return there!!!!!!!!! I’m appalled 🤬

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 14 December 2018

Thank you for excellent service provided by The luxurious Maslow Hotel delightful employees, my daughter’s surprise birthday dinner celebration went off without a hitch. All the guests enjoyed the lavish 3 course meal, and they particularly enjoyed the starters and desert. Thanda, Tshepo and MK provided service with a smile throughout the event...WOW, that is not common. I would love to recommend your company to anyone who needs a lounging / dining service in the future. Please feel free to add my endorsement to any promotional materials you have in the future. Sincerely, Lebohang Moloi

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 08 December 2018

Underwhelming, overpriced, not what was promised on the website - I wish I had heaps of praise because this was supposed to be a birthday celebration but turned into a birthday disappointment.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Sunday, 04 November 2018

We had a great time at Maslow, the staff was super friendly and welcoming which made our stay delightful. i love everything about our booking at the hotel and will definitely be coming back and recommending it.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Tuesday, 30 October 2018

We booked your private dining room for a business dinner and we were very happy with our choice. The venue is lovely, the food was great and the service was spot on. Our executives and guests were pleased. Our coordinator Lauren was so helpful and easy to work with. If we are ever in South Africa we will be back!

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Monday, 08 October 2018

Expctations where met and if not a lot better definitely an awesome experience

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 08 September 2018

The hotel is professional, well secured and very lively. all my guests had a great time, despite the weather. I will definitely use your hotel and services again.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 07 September 2018

very nice atmosphere and friendly staff. Liked that they had an option for Halaal eggs at the back.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 September 2018

The service we experienced was absolutely disgusting, for a 5 star establishment I was disgusted to say the least. The manager on duty (a female) when complaining to her, mid sentence she walked away without saying a word, this was definitely not what we had expected from a 5 star place. Nobody knew how the high tea worked, we were given menus then told that it was the old menu, this is a pairing menu yet the items on the menu were not available, we were then told to explore the flavors, what a pile of rubbish you give us a menu with the tea being served and what we should be eating with the tea yet the menu items arent available, we were told to go find the menu items on the buffet, how do you tell paying customers to go find them? When asking staff walking past what was what, nobody even knew what was what. When booking i clearly stated that this was a special occasion and we were celebrating my dads 65th birthday, we were told we would be seated next to the window which we were not. A proper fine dining high tea was on my dads bucket list and so we decided to fulfill this for this 65th birthday and i can say that it was completely ruined. We were given a bottle of champagne in lieu of the bad service, come on that does not make it right. Dirty plates were left unattended on the table, the table became so cluttered with all the plates and cups and glasses. Definately not 5 star service, I can go on and on about what was wrong.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Friday, 31 August 2018

We all enjoyed our Executive Lunch

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 01 September 2018

Good service

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 25 August 2018

I've had the worst experience at this restaurant, never going back. Service was really terrible.

Reviewed On
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 18 August 2018

A stunning, comfortable venue with delightful food and delicious tea.

Reviewed On
Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 11 August 2018

Thank you very much for your excellent customer service, served by Barbara. would recoomend any one to come.

Reviewed On
Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 11 August 2018

What a great experience and afternoon it was :) From amazing service that made the high tea even more enjoyable to the delicious food that was paired with the teas. Definitely recommended for a girls day spoil.

Reviewed On
Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money
Visited On Saturday, 11 August 2018

We had a lovely afternoon. The food and service were excellent. I would highly recommend the high tea pairing experience.

Reviewed On
Restaurant Response

Dear Guest, Thank you for your feedback. Regards, Sun Share

Responded On Monday, 20 August 2018
Please enter a reason for Reporting this Review:
How likely would you be to recommend us to a friend or colleague?
Food & Drink
Service
Atmosphere
Value for Money