- Disabled Access
- Outdoor Seating
- Families and Children Welcome
About Kai Mezze Bar & Grill
THE HOUSE OF KAI
The Kai tribe (Turkish: Kayı boyu) was the second-largest and most influential tribe of the nine-tribe Turkish nation. Legend has it, the Kayı was the tribe out of which the Ottoman Empire emerged. The word Kayi means:
MIGHT AND POWER THROUGH RELATIONSHIPS
Went to the restaurant after booking only to be told that it was shut. Manager was dismissive and didn't even offer an apology.
Absolutely appalling! Having booked in advance and letting the staff member know that it was for my mums 50th birthday I was expecting great service and preparation. It was the complete opposite! It has taken me some time to write this review, first the waitress was very young and didn’t know much about the food or drinks, once we waited a while for the drinks and it was not busy the waiter came and spilled the entire tray on the table it went over my family and my mum was soaked! My sisters new IPhone XR was soaked causing internal water damage! because of this her phone has been acting abnormally since the waiter spilt the drinks! Are you willing to compensate her? He then attempted to wipe it very slowly causing the drinks and ice to pour all over the sides and still continued to serve the food! I told him we will move table not eat at this one and he moved us to a table near the door where we were already wet and the cold air made it much worse. There was a very belligerent man constantly shouting and being aggressive seated on the table next to us, management did absolutely nothing there was no security and the staff looked lost, I asked a staff member to move this man as he continues to shout and kick furniture it was highly upsetting for my mum especially to experience this on her birthday, the food was not Turkish whatsoever it tasted poor and overcooked, we ordered one mixed grill for £45 and we might as well have ordered takeout! I was prepared to order two but refused as the prices did not reflect quality or quantity, we were prepared to spend generously and I even requested for a birthday dessert for my mum but we didn’t want to stay any longer. I asked for the bill and could not believe how much was spent on this experience I am highly disappointed this was an incredibly poorly managed team there was no obvious manager on site getting involved or directly apologising for this huge mess, we were left hungry, repulsed and very disappointed! We chose Kai as my mum loves Turkish history and it has all become a nightmare for her. The drinks were written off as a gesture of good will but that is nothing compared to still spending over £100 on this night and a damaged phone! I will be expecting a complete refund! I cannot take this day back and will be pushing for further action.
The food and service were great however the temperature in the restaurant was on the chilly side which didnt make for a comfortable atmosphere. There was no hot water in ladies toilets and they needed a really good clean throughout - I almost didnt want to use them.
very disappointed, served wine , but had to wait for wine glasses to be washed ??? Around 20mins. Didn’t get starters together . A disaster! But food excellent.
The service was terribly slow. The starters were served after 30mins and no plates and cutlery were provided until 10mins later. The mains had come out almost cold, after complaining we were served new mains which were much better however this added another 30mins to our wait. Overall just the service time took over 2 hours and overall time spent at the restaurant was over 3 hours, which is far too long. A complimentary dessert was offered but was refused on the basis of the terrible service and the duration of time already spent at the restaurant. I would have much preferred a discount but this was not offered. Totally disappointed!!
Please refer to the email sent earlier today
Great food as always no complaints , and staff are really nice
Very slow with drinks on bottomless brunch. Average wait 20 mins when ordering drinks.
Amazing atmosphere, food and service. The live band were awesome- we had a thoroughly wonderful evening.
Second visit and as last time excellent value for money & great service
Dirty eating area, cutlery and glass wear, slow service when we were actually acknowledged. Wine was not poured for us, only it was just left on the table with the lids of the bottles still on. No glasses offered with table water, and when they arrived they were dirty, warm and still wet from dish washer. Toilets filthy. Unused shisha pipes were just propped in random corners of the room and all the fruits etc, left in plastic tubs behind where we were sat which accumulated fruit flies. They were flying around us and our food during the 2 hours we were there. Decor was tired and walls scratched and scuffed. Menus where sticky and damaged also. Overall experience was shocking, despite Instagram reviews being brilliant (which was why I booked it). I and my partner were up in the middle of the night vomiting due to the greasiness of the food. Would not return, even in a million years, disgusting.
Came for the bottomless brunch food was amazing really enjoyed it and was worth yhe money will be booking again
Would definitely be returning. The service from start to finish was excellent. The food was amazing, the restaurant was busy but the waiter kept the drinks flowing. The food was amazing would recommend this place to anyone.
The food was nicely done. The staff were very friendly. The meat was a little too fatty, but the vegetables were interesting and quite tasty.
First time. Impressive
We turned up a little late due to parking etc but staff were good about it. We did call ahead to let them know. Service was slow to say there were only a handful of tables occupied. I found portion sizes to be very small for the cost. The food that was given was very tasty though.
Great food and drink great staff.lovely place will visit again.
Great food and service in beautiful surroundings. Very impressed and will be back!
Brilliant value for money and the service was outstanding. We had a great afternoon, thank you!
Every time we ordered drink we had to wait 20minutes. The request to be in a booth was not granted despite me clearly stating our party had a pregnant lady. The food was below average, and the lack of staff. How can one individual be responsible for 9 tables. First and last time.
The drinks took an age to arrive, as did our starters, the waiter got our order wrong and my friend was given a medium well fillet steak instead of medium rare. Given what we paid for it this was really annoying. Second round of drinks never arrived but was added to the bill! As was a 20% service charge...both eventually removed after a lengthy discussion with the hapless waiter. Won’t be recommending or returning in a hurry.
I have emailed the restaurant directly to discuss issues that we had and I am sure they will look at solving them in the future. The atmosphere was amazing, the food and attitude of the manager and certain waiting on staff were appalling. I wouldn't rush back.
Excellent food and service. Well done