Haute Dolci Blackburn

28 Church Street , Blackburn, , Lancashire , United Kingdom, BB1 5AL
Restaurant info
Opening Information

Monday - Thursday: 12:00pm - 12:00am
Friday & Saturday: 12:00pm - 1:00am
Sunday: 12:00pm - 12.00am
Last orders 30 minutes prior to closing.

Please note key holders exclusive event 18:00-00:00

Facilities
  • Disabled Access
  • Private Dining
  • Free WiFi
  • Families and Children Welcome
Menus

About Haute Dolci Blackburn

Finest dessert restaurant in Blackburn dedicated to bringing the most luxurious and quality desserts expertly crafted to the market.

Cuisine: Dessert
Dress Code: Smart Casual
Price point:
£ £ £ £ £

Availability

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Diners Review
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5 Stars:
27
4 Stars:
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4
1 Star:
2
Visited On Sunday, 01 November 2020

Amazing service and delicious food. The staff were very welcoming and helpful.

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Visited On Saturday, 31 October 2020

Having visited the Blackburn branch for the launch of their brunch, I was super impressed. I found that the seating space between groups of customers was perfect. and the tables and crockery etc were clean which is just what you want to see under the current Covid situation, leaving you to enjoy the food in a safe environment. The staff were wonderful and although there were many customers, there was a peaceful ambience. As for the food, there were plenty of healthy choices with a choice of sweet and savoury options. I knew exactly what was on my plate and so will definitely be visiting again soon.

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Visited On Sunday, 18 October 2020

Excellent - immaculate clean environment with welcoming and friendly staff who were informative with the menu. Presentation of the fresh food was outstanding - perfect for taking pretty pictures - thank you for a very pleasant haute dolci experience.

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Visited On Tuesday, 29 September 2020

Everything was perfect, was a bit disappointed as my favourite cheesecake wasn’t available but the alternative was lovely too. Will definitely be back again a real classy venue. Would chose this always for meetings and recommend it.

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Visited On Friday, 18 September 2020

Lovely experience, good location in the town centre. Staff was very friendly and patient as we took our time to decide!!! Portions were really big and everyone in our party loved their desserts. Would definitely come again and recommend.

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Visited On Wednesday, 26 August 2020

Booking a table during the 50% discount scheme was a good idea as we only had to wait 5 minutes to be seated whereas other people were waiting in the queues for 30 minutes+. As soon as we had ordered our dessert and drinks, the desserts arrived within 15 minutes however drinks did not. We waited another 15 minutes before asking about drinks to which staff replied the system had crashed so the kitchen received the order late. Desserts themselves were tasty with great presentation however as drinks were still not ready when we left an hour later we cancelled them. Staff seemed overwhelmed with the amount of customers. Some staff were ignorant and looked frustrated whereas others were very smiley and happy to help. Atmosphere was very loud, noisy and busy but this couldn’t be helped considering it was during the 50% scheme. Desserts at full price aren’t worth it but definitely worth it at 50%.

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Visited On Wednesday, 26 August 2020

Service we received was terrible. The young lady that was serving us was very unprofessional. She was slamming our food on the table. Rolled her eye balls when I asked where our drinks were this was 10 minutes after We finished our desserts

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Visited On Tuesday, 25 August 2020

Thoroughly enjoyed our evening here, food & desserts were all delicious.

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Visited On Monday, 24 August 2020

Great service and amazing and polite customer service given by Zahraa.

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Visited On Monday, 24 August 2020

Yesterday the service was fantastic .We have visited previously and on all occasions the service is very slow, short staffed and stressed and long waits even though booked in advance. They do not accept card payments.

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Visited On Wednesday, 19 August 2020

Excellent service Friendly staff , were very happy to answer any questions about deserts and recommendations Deserts and drinks amazing Will be booking again soon

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Visited On Wednesday, 19 August 2020

..

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Visited On Tuesday, 18 August 2020

They Called me 15 minutes before reservation time and told us that due to staffing issues they were closing the shop, terrible customer service didn’t even try to book us in for the following day just rang and said we are closing and that was it. This was the Blackburn store

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Visited On Tuesday, 18 August 2020

Customer service really needs a good looking at really good looking when a table is booked for a certain time i understand 5 mins here or there but not 45mins to 1 hr wait and then after waiting 45mins to 1 hr you get taken to your table and nobody comes to take your order for the next 30 mins never mind take your order nobody comes to ask or see are you okay are you ready to order and then when your order does get taken and you eating your dessert or whatever you've ordered you get staff coming and asking have your ordered this milkshake or is this mocktail yours the staff does not no who's order it is on a serious note MANAGER needs to take control if there is 1 i dont blame the staff is the MANAGER of the place.

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Visited On Monday, 17 August 2020

Excellent service. Very friendly staff. Great atmosphere.

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Visited On Monday, 17 August 2020

I booked for 8pm but never got to my table. Why on earth keep a booking system when you cant get the people in who has bookex way before. I was disappointex that a couple got in before us eventbough they didnt book a table. We waited for about an hour before decided to gwt out as we were angry that the tall male waiter decided to let the couple in, who came way after us, go before us. Why have a booking option on the website when you cant fulfill it. The system at Dolci blackburn was not organised all over the place and couldnt cope with the monday to wednesday so called help out eat in scheme. We will not be coming to blackburn Dolci again. If you cant full fill a reservation then DONT DO IT. FULL STOP.

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Visited On Wednesday, 12 August 2020

Reserving online was easy. Got our table on time. The scan code on the table didn’t work so had to call a waiter over. Apart from that everything was straightforward. Only issue I had was when we came to pay it was cash only- at no time during the wait or seating we were told It was cash only which was a bit of a nuisance. Maybe you could make this a bit clearer. Food was delicious, with the eat in to help out scheme it was well worth it.

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Visited On Tuesday, 11 August 2020

l booked the table and was seated straight away. after about 10 mins I had to ask for a menu to which I was guided to the barcode via snapchat. the barcode has to be readable as some are peeling away from the tables and I had to walk across to access it from another table. Also, had to wait another 30 mins to place my order.

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Visited On Monday, 10 August 2020

Polite staff

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Visited On Monday, 10 August 2020

Need more staff. The staff that were working were helpful but felt sorry for them as they were run off their feet. The food was delicious though and will still come back again and hopefully be more staff

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Visited On Wednesday, 29 July 2020

The presentation of the desserts is always outstanding! Amazing variety and super delicious. Definately our go to place! 😁

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Visited On Friday, 03 January 2020

Really good experience, brilliant service.

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Visited On Tuesday, 31 December 2019

We waited over an hour to b served and even then we all had food different so could not enjoy the evening and had to keep reminding that we still waiting.

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Visited On Saturday, 02 November 2019

I came to the Blackburn branch the week it first opened and thought the service then left little to be desired. As it was the opening week, I wanted to give them another chance and for my mothers birthday we booked for Saturday 2nd November and I thought the service would have improved. Unfortunately, it hasn’t. Firstly, we ordered our drinks and desserts together but we got our desserts first (after a lengthy wait too!) so would have preferred for these to have come prior to the desserts. I didn’t receive my Chai tea until mid-way through finishing my dessert which wasn’t ideal at all. The young man who served the drinks brought them over one at a time... which took longer and just infuriated me as it’s not the right way to serve drinks at all. One of the drinks ordered was a sparkling water, he brought it to the table on its own, in its bottle and I had to ask for a glass! As if we would be drinking the water from the bottle? Very unprofessional service. Two desserts arrived on chipped plates - when you place a service charge on my bill, without my consent, I expect my food to be sent with no chips on the plate and for the service to be speedier. The desserts themselves were very good and we were happy with the quality of the food served, but would suggest the team may need some re-training in certain areas. Bear in mind you do have a rival just around the corner (Heavenly Desserts) and have noted their service is better, with the desserts being of the same quality and price so you may want to keep this in mind when training staff as people will notice this also and head straight to your rival instead of returning to your parlour. Many thanks, Veronica

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Visited On Wednesday, 09 October 2019

Good food. A little pricey.

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