Monday - Thursday: 12:00pm - 12:00am
Friday & Saturday: 12:00pm - 1:00am
Sunday: 12:00pm - 12.00am
Last orders 30 minutes prior to closing.
- Disabled Access
- Private Dining
- Families and Children Welcome
About Haute Dolci - Leicester
Finest dessert restaurant in Leicestershire dedicated to bringing the most luxurious and quality desserts expertly crafted to the market.
So I booked this place for my 20th birthday, me and 4 of my friends went. Everything was going lovely until I had a glass full of chocolate milkshake smashed over me and then when the manager came back over with the waiter who had done it, the waiter publicly tried to blame me in front of all the customers and my friends. We were then moved to another private dining booth while they cleaned up the broken glass and mess. The manager then moved us out of our private dining booth to a table in the middle of establishment and by this point our food was cold and we’d all lost our appetite. The manager then tried to amend this poor customer service and constant moving around by giving us melted chocolate in a cone. I will not be returning and I strongly advise that you find another dessert parlour to dine at this was one of the worst poor customer service experiences I’ve ever had!
Great selection of desserts. The venue and decor inside is also lovely.
There was no toilet roll in the ladies toilet! Absolutely appalling service as I did really expect better from an elegant place like dolci.
Lovely staff, and perfect atmosphere
As usual amazing service and dessert.. Waitress ayeesha was also friendly and helpful!
Had a lovely lunchtime here. Food and service was excellent. Will be returning soon.
A big thank you to the staff at Haute Dolci Leicester for helping make my mother’s birthday special. Beautiful decor, comfortable seating, clean surroundings and cutlery, attentive staff and delicious desserts! What more could you ask for??!! We came in on Monday, 3rd December at 8.45pm after I reserved a table for five people earlier in the day. The gentleman that greeted us at the door was very friendly and welcoming and also had a good sense of humour which put as all at ease as soon as we entered. We were then escorted to our table where another staff member came and introduced himself and advised that he would be looking after us that evening. Again he put us at ease with his friendly and welcoming manner. When he came to take our order, he was patient and attentive. He took down my mothers order first and also asked her name. He then continued to take the rest of the orders. All of the orders came out to us swiftly, when the gentleman brought my mothers dessert over he even sang happy birthday to her. The fact that he has gone the extra mile on this special day is much appreciated. The desserts were absolutely delicious, haute dolci you never fail us on taste! For me personally, it is the service I have received everytime when visiting Haute Dolci, Leicester that keeps me coming back, the service that the staff there provide is second to none and is what sets them apart from other dessert parlours. Keep up the good work Haute Dolci! All in all a great evening had thanks to the fantastic team at Haute Dolci Leicester, I will be sure to pay a visit again soon!
Hi there, it has been an absolute delight reading your kind and thorough review. It's so lovely to hear that we were able to play a part in making your mothers birthday special for her. The team here will love to read your positive comments and we are so pleased that they are doing a wonderful job. We are so glad to hear that you enjoyed your overall experience at Haute Dolci and we look forward to welcoming you back again soon. Many thanks, Haute Dolci
Hi Bav, thank you for your fab review. We look forward to welcoming you back again soon :)
Good customer service and the desserts were nice. However the waiter did not appear to be familiar with the menu and returned to our table multiple times to check simple details. I had to remind him about my drink when it hadn't arrived after 20 minutes. The menu is a bit overwhelming but overall we enjoyed the experience and would come back again.
Hi there, we are so pleased to hear that you enjoyed your dessert dining and customer service at Haute Dolci. We apologise for your wait and can assure you since visiting us, our new waiting staff have done so well familiarising themselves with our menu and we hope this is evident on your next visit :) We really hope to see you again soon and provide the perfect dining experience. Many thanks, Haute Dolci
Very nice setting. Staff not very professional. Made a reservation but was told to step aside and he was serving others without telling me what's happening - should I be waiting? Is my table ready? Just be nice to have some customer service especially when paying so much for pretty standard desserts. Once chanced a few times we finally got seated (30 mins after our reservation). Our drinks didn't come till I was 75% the way though my waffle! Won't be going back.
Hi there, firstly we are really sorry that you did not enjoy your experience with us. Our team work really hard to ensure our customers do not have an experience like this at our stores, and we are genuinely disappointed to receive feedback like this. Please can you email us on [email protected] specifying the date and time of your visit and highlighting any points that can help us investigate this matter further. Many thanks, Haute Dolci
I reserved a standard table for 10 people and we were kindly placed in the private dining area without any extra charges which I was very grateful for. I found the preparation time quite long considering we went on a quiet afternoon but the wait was worth it as we all really enjoyed our deserts.
We're delighted to hear that you enjoyed you Haute Dolci experience and we look forward to welcoming you back soon :)
Came with the family and all had a great time. Desserts were amazing as usual as well as customer service.
Hi there, thank you for your fab review! We look forward to seeing you again soon :)
As soon as we arrived we were greeted by friendly staff and despite the long ques to get in we were shown to our *pre booked table. The service was definitely on point! We were given ample time to choose our desert and then regularly asked if we needed anything else or more time or even a suggestion depending on our favorite topping/ice cream/cake. I would highly recommend anyone to visit... you feel like royalty and/or in a really high end place. Not like any other desert place in Leicester. Definitely one of the best i have been to, mainly down to the excellent service and friendly staff. Tips: *Book a table ahead if possible. Parking behind Granby Street, near the job center (always parking available).
Hi Kunal, thank you for your kind and thorough review. It's so great to hear that the staff are doing an amazing job and I am sure they will love reading your review. So glad you enjoyed your experience with us and we look forward to welcoming you back soon. Kind regards, Haute Dolci
I enjoyed my birthday at dolci the staff made it very special for me and food was delicious definitely will be coming again.
Hi there, so glad to hear you enjoyed your birthday at Haute Dolci and we're so pleased to hear that the staff did a great job in making it special for you :).We look forward to seeing you again soon!
I arrived 5 min earlier to make sure everything is ok and talked to the receptionist who wasn’t helpful or friendly! He made me wait till it was time for the family to join me! He told me that I have to leave the table 15 minutes earlier than the time on the reservation email! I asked him if they could have a birthday song and he said yes only to say no later! It was my daughter’s 16th bday and the choices of the cake were so limited so she had to have a cheese cake with candles on strawberries! The best thing about the place was the nice waitress and waitresses and some of the guests who saved the night with their nice spirits. Don’t go there for b’days!
This was our second visit and was surprised by the difference in the way we were treated, was just a standard dessert parlour, except for the decor, it’s nothing special.
Very Welcoming, All staff were very friendly and helpful Decor was impressive- felt extra special Would definitely recommend and i will be returning
Great service, atmosphere was lively but friendly and great
What an amazing experience. Excellent service and manners. Water on the table as we ordered it. The staff work as a great team. Being able to see the desserts as they are prepared is a great experience...master chef live. The waffles were soft and fluffy and the cookie dough was perfectly cooked. The atmosphere and deco was gorgeous. And the flowers...a brilliant evening out. Looking forward to the next visit already.
Really great experience and service! Desserts were super delicious too
Amazing place would recommend to everyone. Fantastic experience.
Can’t fault this place at all!
Poor dessert quality and way over priced! Drinks were really good! Manager was rude and arrogant. One waiter dropped a menu on one of my guests. Waitress was lovely she really was helpful and polite! Lovely decor!
The desserts were lovely, service was amazing and beautiful, sleek and modern decor. Staff were lovely and very attentive. I understand the idea of fine dining but if I naturally hand the staff back the menus after ordering I don’t expect to be told ‘no, that’s my job’ and then be gazed at until I put it back down, it’s just common courtesy. After all, it is Leicester, the fine dining experience seems a little forced. I watched as one member of staff went through the entire menu in so much depth with another customer for about a good 15 minutes, which seems rather unnecessary considering the menu is similar to Heavenly Desserts so there was nothing too exciting or different about it. Also, I was charged £3 for 2 glasses of water thinking that I would be receiving tap water. The business is still young and will hopefully continue to improve so other than a few personal minor issues, the overall experience was great and I would definitely recommend. Hope to see new desserts on the menu too.
The ambiance and decor is way above outstanding, making you feel really special. It was warm, friendly and inviting place to eat in. A dessert restaurant that defines fine dining! The presentation was again fabulous, even the little extra touches like the chocolate logo and being able to see the reflection of the staff making your dessert was a pleasant surprise.The manager was fantastic at the front desk, really helpful and ensuring customer service was meaningful. However, the waiters could be more knowledge about questions about the key, menu items that could be recommended etc. Without a doubt will be visiting again to try out other items on the menu. An absolutely well thought and unique place.