same as chatham
- Disabled Access
- Free WiFi
- Families and Children Welcome
About Hancock's Maidstone
Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!
Love this place, my new fave restaurant. Awesome food, awesome staff and I can request Taylor Swift songs while I eat 😍😍😍😍
A good night for a work Xmas do for 13 of us. Good food, quick service.
The booking process was very good - the online order forms and contact from the restaurant to arrange vegan options was really impressive and gave confidence we would have a good meal. Unfortunately that wasn't the case - the order form had a section for each meal with any special requirements/cooking instructions, these were all ignored! from no sauce on a burger, having a steak well done and the option of roast potatoes instead of chips - not one single request was met. A number of our party had Christmas dinners, these were absolutely awful - dried up/reheated turkey with rock hard carrots, disgusting ready made stuffing balls and all barely luke warm. When one was changed for something else (a plain burger) this then came out raw in the middle, in hindsight a roast was not a good choice from an American Diner but surely a burger should have been a safe bet?!! The puddings again were very poor - the sticky toffee puddings were meant to have orange sauce but apparently they didn't have any of this sauce so they instead came out with custard (which was also cold!) Once plus point I would say for our visit is our waitress, she was friendly, helpful and very apologetic about the food! Our drinks were taken off the bill and the cost of the raw burger taken off however there was no salvaging this meal! A real shame as a nice venue however none of us are likely to return or recommend.
The food was so bad, cajun chicken is a dry piece of boiled chicken breast with some seasoning on it. If I didn’t have friends with me, I’d have refused to pay for what I got served. All 5 people left at least half of their food on plates, we only ate it because we were very hungry
Great service and food
First time at Hancocks and was initially a bit worried by its ‘diner’ set up - thinking it might not be the experience I was hoping for. However, our group of four had a great evening. We were looked after by the lovely Luke who went over and above to make our night a pleasant one. Food was good, atmosphere was lively (if a bit noisey for us ‘oldies’!). Will definitely be coming again.
Food delicious, service great, would recommend
They did not have any mushrooms or tomatoes and offered us other options.There was plenty of food even on the lighter full breakfast.We will be going back.
We had a delightful waitress who was very efficient and pleasant. The food was excellent and hot. Very happy with our meals. Already have another booking with you in a couple of weeks time
So much food and the staff are all very attentive! Definitely recommend the boozy brunch!
Food is great and service was great. Only downside is the LED lighting in there is so bright you almost need your sunglasses
We had a great meal at hancocks, our waiter rob was very lovely. We can’t wait to come back.
Deb the supervisor is a diamond! Great food and cool looking place Couldn’t be more accommodating
Excellent food and service. Will definately return in the future
It's nice but expensive
Service and fab! Staff were friendly and helpful. Atmosphere lacked a little as it wasn’t very busy.
I ordered ribs and they were very dry and had to be sent back the replacement ones weren't brilliant. Thought it was over priced but the waitress was very attentive. I won't be rushing back.
Perfect for families and love idea of the charity meals each time we spend. Will be back. Also lobe the music control.
Wonderful afternoon boozy brunch with delicious food and very friendly helpful staff. Will definitely be returning again soon
Staff were very attentive but not intrusive Could do with longer between courses food left under heat lamps so started to dry out
Fantastic evening celebrating mt sons birthday. Staff were amazing anything we asked of them they carried out! We will definitely be back again, the menu is so extensive with so much to choose from we need to come back!
Staff were amazing, food was very average indeed.
Enjoyed reading American quotes on the walls, but, disappointed to see incorrect spellings. ( Not American spellings, just incorrect spellings.) Have agreed to Terms and Conditions, EVEN THOUGH could not read them.
This is the second time I've been to Hancock's, one as a family and the other with a friend. Both times the service has been very very good. The staff are very friendly and approachable. The food has always been very good.
Very brash atmosphere. Almost blinding lights around the booths, music too loud and the food came almost instantly. It was luke warm and not that special. I thought that I'd try somewhere different for a quick meal before the cinema, but this restaurant is nowhere as good as Gourmet Burger and just as expensive. The only redeeming feature was the service.