same as chatham
- Disabled Access
- Free WiFi
- Families and Children Welcome
About Hancock's Maidstone
Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!
Service was amazing and food was great too. Felt very welcomed
Brought the family for dinner last night, the service was excellent and the food really good quality and very tasty
Our waitress was absolutely outstanding, lovely and bubbly. Not sure on her name I think it was Shan, adored her! Food was also great!
Excellent service through out. Very clean.
Great place for family . Lots of choice on menu, very friendly staff. Definitely be going back
Good food, good service, will be back.
Restaurant was empty, beer was warm mocktails were un drinkable. Waiter was totally confused with with 2 for the price of 1 happy hour cocktails. We had four but had to pay for three! Didn’t make sense.
Great late lunch we were a party of eight and all thoroughly enjoyed our food This was accompanied by great service from our attentive waiter Will certainly return
Went on a very quiet Friday between Xmas and New Year, food and drink both good prices reasonable, using the jukebox facility was great fun, our server Kieran was an absolute star. A joy to interact with and a credit to the organisation
We had an excellent experience here having the boozy brunch. Our waitress was super friendly and helpful. We would love to come back here...
Love this place, my new fave restaurant. Awesome food, awesome staff and I can request Taylor Swift songs while I eat 😍😍😍😍
A good night for a work Xmas do for 13 of us. Good food, quick service.
The booking process was very good - the online order forms and contact from the restaurant to arrange vegan options was really impressive and gave confidence we would have a good meal. Unfortunately that wasn't the case - the order form had a section for each meal with any special requirements/cooking instructions, these were all ignored! from no sauce on a burger, having a steak well done and the option of roast potatoes instead of chips - not one single request was met. A number of our party had Christmas dinners, these were absolutely awful - dried up/reheated turkey with rock hard carrots, disgusting ready made stuffing balls and all barely luke warm. When one was changed for something else (a plain burger) this then came out raw in the middle, in hindsight a roast was not a good choice from an American Diner but surely a burger should have been a safe bet?!! The puddings again were very poor - the sticky toffee puddings were meant to have orange sauce but apparently they didn't have any of this sauce so they instead came out with custard (which was also cold!) Once plus point I would say for our visit is our waitress, she was friendly, helpful and very apologetic about the food! Our drinks were taken off the bill and the cost of the raw burger taken off however there was no salvaging this meal! A real shame as a nice venue however none of us are likely to return or recommend.
The food was so bad, cajun chicken is a dry piece of boiled chicken breast with some seasoning on it. If I didn’t have friends with me, I’d have refused to pay for what I got served. All 5 people left at least half of their food on plates, we only ate it because we were very hungry
Great service and food
First time at Hancocks and was initially a bit worried by its ‘diner’ set up - thinking it might not be the experience I was hoping for. However, our group of four had a great evening. We were looked after by the lovely Luke who went over and above to make our night a pleasant one. Food was good, atmosphere was lively (if a bit noisey for us ‘oldies’!). Will definitely be coming again.
Food delicious, service great, would recommend
They did not have any mushrooms or tomatoes and offered us other options.There was plenty of food even on the lighter full breakfast.We will be going back.
We had a delightful waitress who was very efficient and pleasant. The food was excellent and hot. Very happy with our meals. Already have another booking with you in a couple of weeks time
So much food and the staff are all very attentive! Definitely recommend the boozy brunch!
Food is great and service was great. Only downside is the LED lighting in there is so bright you almost need your sunglasses
We had a great meal at hancocks, our waiter rob was very lovely. We can’t wait to come back.
Deb the supervisor is a diamond! Great food and cool looking place Couldn’t be more accommodating
Excellent food and service. Will definately return in the future
It's nice but expensive