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Hancock's Eastleigh

L4 & L7 Swan Centre, Wells Road, Eastleigh, United Kingdom, SO50 5SF
Restaurant info
Opening Information

open Sunday - Thursday 12:00-22:00 and Friday-Saturday 12:00-23:00.

Facilities
  • Disabled Access
  • Free WiFi
  • Families and Children Welcome
Menus

About Hancock's Eastleigh

Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

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Avios will be awarded within 14 days from dining.
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Visited On Sunday, 20 January 2019

The food and staff were excellent

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Visited On Tuesday, 15 January 2019

There was a large party that were extremely noisy that marred our evening slightly. But could not fault the food/service

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Visited On Saturday, 12 January 2019

Our server was excellent, unfortunately due to a shortage of kitchen staff the wait time for each course was excessive. However manager was extremely apologetic and made us feel welcome. Food was good and proved good value for money

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Visited On Saturday, 12 January 2019

Tilly was great, chatty and friendly. Service was brilliant- quick and helpful guidance

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Visited On Saturday, 12 January 2019

Starter took over an hour to come and then the mains took just as long too. Couldn’t fault the food once it did arrive.

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Visited On Friday, 11 January 2019

Lovely place great food, very friendly staff, would definitely recommend

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Visited On Wednesday, 09 January 2019

First visited. Was quite quiet in there but nice feel to the place. Disappointed there was no pulled pork available especially when you are based next door to a large supermarket. Starter was amazing and very friendly staff

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Visited On Tuesday, 08 January 2019

Excellent food

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Visited On Monday, 07 January 2019

Lovely staff. Knowledgeable and friendly. Food good value for money

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Visited On Saturday, 05 January 2019

We were given a warm welcome on arrival. Shown to our table. The young waiter explained how the restaurant worked and told us how to download your app. Massive menu!! But food was great. As was the service. One thing though..no gin cocktails and a very limited gin choice. I know your an American style establishment but if you want to compete or be compared to TGI’s you need more gin!!

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Visited On Saturday, 05 January 2019

Great reception when we got into the place, I think the app is awesome, especially you can chose the next song to play, think that is a nice touch, quite a squeeze if your dining for 2, Staff were great, our server grace was very helpful, Food was abit disappointing my steak was over cooked and the ribs were really over cooked not tender at all Probably would go back, Food does need improvement though

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Visited On Saturday, 05 January 2019

Service was very slow.

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Visited On Monday, 31 December 2018

Advertised 241 on mains on website but no knowledge of this in the restaurant. Had a voucher but wouldn’t let me use this and have happy hour cocktails. Meals were poor value; expensive meals and not good enough quality for the price. My choice of meal wasn’t available and was only told after starters. No plates arrived for starters despite requesting them.

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Visited On Friday, 28 December 2018

Service slow my waitress told us.twenty minutes after ordering mains are two children's mains were not available and we Had.to.re order. Hot chocolate was cold and over priced for the quality.of food.

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Visited On Monday, 24 December 2018

All was very good, my only criticism was children to be given there food first before the adults. But all was nice my food was yummy and we felt very welcomed by the staff

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Visited On Saturday, 22 December 2018

We both ordered the same burger, however one was missing onion rings, no one had noticed so had to ask for some. We received dessert menus then had to beg someone to take the order, shouldn't have bothered. One dessert came out minus the ice cream , again no one noticed, the other dessert we had to ask for a further 2 times, this finally came after we had received the bill. Not impressed it was not as though the restaurant was busy, the kitchen staff obviously can't be bothered.!

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Visited On Monday, 17 December 2018

Needs more advertising. 1 week before Xmas and new venue and mostly empty. Service was a bit hit and miss.

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Visited On Friday, 14 December 2018

We booked to come to Hancocks for our Christmas works night out, and we were all very excited to try out the new restaurant. What should have been a lovely evening turned into a bit of a nightmare and not an enjoyable experience. The sesame chicken strip starters were very dry and tasteless, and if it hadn't had the dipping sauce with them then we couldn't have eaten them! As it were people did leave some. The Christmas Turkey dinner was dry and crispy around the edges and I couldn't eat it. We had to ask for our desserts after waiting 30 minutes for them to arrive. When they did arrive there were no spoons. Nobody could find them! Turns out someone had put them in a pot up the stairs behind something else. So our hot puddings were sat there in front of us getting cold. I also found a hair in my Christmas pudding and therefore stopped eating it as that makes me feel ill. The staff were friendly, but they didn't really know what they were doing; they need more comprehensive training! I think perhaps you rushed to open the restaurant to capture the Christmas crowd, but I don't think you were really ready. It is disappointing that 14 of us left knowing that we would never want to come back. Very disappointed. Sorry

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Visited On Saturday, 15 December 2018

Nothing seemed to go right. Half the menu was either sold out or they didn’t have it in yet, I was mainly excited for the cocktails which half of them could not be made as they didn’t have the machinery or ingredients. Mains were cold and part of the food was soggy were meant to be crispy, service was lacking and even though we were explained the buzzer, no one ever answered it and ignored it but yet they could all talk amongst themselves at the bar. I was brought the wrong dessert and told I could have one of them but then explained they didn’t have 3 of the ingredients? The manager didn’t bother to come over even though the table behind he came over to several times. We paid quite a lot of money for a very lacking meal where we could get better service pretty much anywhere else. Will not be returning!

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Visited On Saturday, 15 December 2018

Amazing food , great services and I will be returning again

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Visited On Saturday, 15 December 2018

The staff did not know the menu and could not tell the difference between a rump steak and a ribeye!! The options chosen for the two steak meals were mixed up with on getting the sauce and upgraded fries instead of the other. To run out of sprinkles for the ice cream was ridiculous; Tesco is a few seconds walk! The staff did not know that English mustard was not available. In short, the meal was very over priced and very poor quality and the service was shocking. A table of nine for a family gathering resulting in at least four family branches not returning and strongly advising friends to avoid like the plague.

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Visited On Friday, 14 December 2018

Hi, we really enjoyed our evening a to give you a couple of pointers. The text on the walls are looking tatty & hanging off the wall & really could do with a better sound system & the puddings were small for the price. Apart from that staff were very good apart from getting order wrong but loved it!

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Visited On Thursday, 13 December 2018

We came to Hancocks on Thursday evening for a meal and this is our second visit... The first visit was really lovely, this being on the second night you had opened. This time we brought three friends with us so a table of 5 was booked. We had to change some choices of drinks because there were some not available. The quality of the food we ordered was not at all good as our friend had to send back his chicken as they were all dried and could not eat them, my ribs were over done and felt that our starters were not fresh just microwaved. Our meals came out before we had any cutlery it was just very disorganised and does not seem to have much structure with the staff. The Manager was off sick and the Manager standing in was brought in from Ramsgate and we were informed that the chef was new..... As I can understand the difficulties at times running a business this does not help the customer who is there and probably would not return....... The positive is that myself and my husband came when you first opened and had a very nice meal but this did not help the friends we brought along this time. The menu is a very good menu to choose from but again no help if the food is not good.

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Visited On Wednesday, 12 December 2018

We were a large party so we had a long wait for our meals, but for the most part, it was worth the wait. there was a problem with my meal and the staff were on top of it very quickly. I was offered a complimentary drink and a fresh meal that was free. Very impressed with this, but it would have been better for it not to have happened in the first place! The staff were friendly and it was nice décor but the chairs were a bit hard. We all had good time and would probably go back.

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Visited On Monday, 10 December 2018

Food was lovely and the atmosphere was great :) It was our first time coming here and we will definitely be back again

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