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Hancock's Chatham

Pier 5, Dock Head Road, Chatham, United Kingdom, ME4 4ZJ
Restaurant info
Opening Information

Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
  • Awesome View
  • Children's Menu available
  • Gluten Free Available
  • Bar

About Hancock's Chatham

Modern American dining overlooking the Pier. Offering everything from burgers, steak, ribs, pizza, pasta, salad, fajitas and more with a huge range of American craft beers and cocktails.

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
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5 Stars:
63
4 Stars:
35
3 Stars:
29
2 Stars:
13
1 Star:
9
Visited On Saturday, 19 May 2018

Great atmosphere and very kind and attentive staff!

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Visited On Sunday, 13 May 2018

We were the only table in the restaurant our starters were very small and hardly any cheese on the nachos. My friend ordered a salad but asked for no onions, the salad was returned only for the chef to pick the onions off! (Good job she is t allergic!) The onions rings literally dropped in grease with a pool in the bottom of the bowl, The burgers were dripping in fat also and the sesame chicken was so dry! The fajitas that cost £18! We’re tasteless and the steak was dry too. We did alert the manager to our concerns and he deducted the worst meals from the bill.... still it cost £117 for a meal that no one enjoyed. This was a celebration for our upcoming new arrival that was totally spoiled.

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Visited On Wednesday, 02 May 2018

We had a wonderful meal food was great and the service was amazing very polite waiter who was extremely helpful Shane who was our waiter made it extra special as we was celebrating a birthday we definitely will return and recommend.

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Visited On Wednesday, 02 May 2018

The staff who provided the service were excellent. Unfortunately the bacon on the 3 burgers was rather fatty

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Visited On Sunday, 29 April 2018

Boozy brunch was great. Staff were great and food and drink flowed very well. Brad and Megan made sure we had everything we needed we will be back again.

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Visited On Saturday, 28 April 2018

Very Friendly waiter!

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Visited On Friday, 27 April 2018

Good service & atmosphere, food average.

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Visited On Friday, 27 April 2018

Overall we enjoyed our meal out but one thing I would like to point out was our disappointment that your chef would not swap a portion of mushy peas (which a lot of people don’t like) for a corn on the cob. We ended up paying for an extra portion of corn for my 11 year old daughter as she loves peas but hates mushy peas.

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Visited On Friday, 27 April 2018

very quiet but fast service

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Visited On Sunday, 22 April 2018

First visit to this restaurant but I was not impressed with the food which was bland and overpriced. You can only use one voucher per table which is ridiculous; this meant I had to choose between a free cocktail or £10 off the bill. I don’t think I will be back anytime soon.

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Visited On Sunday, 22 April 2018

Great Boozy Brunch and definitely our money’s worth!

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Visited On Saturday, 21 April 2018

All be it I think Hancock is value for money, and the food was pleasant I don’t think it was a good enough experience to come back. Firstly rang out of Pinot Grigio - it was a Saturday! Didn’t like the decor but booths were spacious, no atmosphere, staff were okay - lots of standing about and doing nothing, fealt their knowledge and work ethic of some were weak. Toilet floor was wet and despite a member of staff being told only a wet floor sign was placed and didn’t appear to us that there was an attempt to clear the water up. Had to ask several times for more cutlery as there was 6 but assist only gave us 5 sets as we arrived. When we arrived no on was at the door and had to wait longer then expected to be seated and seen. Overall didn’t have the worse evening or eating experience but was no where near the best.

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Visited On Sunday, 22 April 2018

Great restaurant and food being able to choose what music you listen makes it stand out from the rest. Will definitely go back for more

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Visited On Saturday, 21 April 2018

Everything was ok, had to request drink refills as the restaurant wasn’t that busy would of expected somebody to keep an eye on this. Friends burgers came out with no sauce on, we complained they were taken away and came back with the tiniest splodge of sauce. Service was ok.

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Visited On Thursday, 19 April 2018

Excellent food and superb service, the staff were brilliant especially the new manager, we will be back very soon

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Visited On Wednesday, 18 April 2018

Nice friendly atmosphere, great service with a smile!! Just love this place!!

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Visited On Saturday, 14 April 2018

Great service-Billy, 4 of our group out of 10 couldnt have what they desired- ran out of it, i was only offered a 10% saving on circa £250 bill it was a birthday meal However we would use again

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Visited On Friday, 16 March 2018

We will be back ,however prices are on the high side !

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Visited On Thursday, 15 March 2018

Nice evening meal. Very attentive service

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Visited On Sunday, 11 March 2018

This is our second visit and we had a great meal. Even though it was busy for mothers day the food and drinks all came in good time. All our 4 mains were good especially the rump steak as it really was properly rare! We can reccomend the sharing churros for desert. A special mention for our waiter as he was great and friendly but we could not tip. I had no cash and the machine did not allow me to add it to the bill - i hope he sees this thank you.

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Visited On Sunday, 11 March 2018

Very friendly staff Lovely food and great atmosphere Will definitely be returning

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Visited On Sunday, 11 March 2018

Put at the back of the restaurant where there was no atmosphere, cold air con & bright lights & all we could see was staff sitting on there phones! Waitress obviously didn’t want to be there as no smiles & was quite snappy with responses. Food wasn’t as good as previous visits, left feeling disappointed & as it cost nearly £90 we all wished we’d of gone elsewhere & won’t be rushing back.

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Visited On Sunday, 11 March 2018

Great food and good service on Mother’s Day - thanks!

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Visited On Saturday, 10 March 2018

Love this place. Make sure you download app to control the music from your table. Such a good idea and the kids loved it!

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Visited On Wednesday, 07 March 2018

Really good meal out, wasn’t rushed or pushed for our orders, food was great, service was brilliant!

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