Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM
- Disabled Access
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
- Awesome View
- Children's Menu available
- Gluten Free Available
About Hancock's Chatham
Modern American dining overlooking the Pier. Offering everything from burgers, steak, ribs, pizza, pasta, salad, fajitas and more with a huge range of American craft beers and cocktails.
Just shocking- not sure where to start. Whole chicken undercooked, but chicken strips overcooked and dry. Chips tasteless and greasy - same goes for onion rings. Order of extra sauce never arrived at all. Hot dog was tough and hard for a child to eat. Ordered dessert 4 times - every time they came back saying that our choice was out of stock and could we pick something else. Even the waitress said it was terrible. Empty glasses left all over the table without being cleared. Cutlery and half eaten food from mains still on the table whilst dessert was (eventually) served. Waitress spilled drinks over the table and made no attempt to wipe it up. Also tried clearing plates whilst we were still eating - putting fingers in to drinks glasses that weren't finished. Just horrendous from start to finish.
Had a good night although drinks took a while to arrive and we noticed other tables left before their drinks arrived as they waited too long. Food was good and our waiter Brad was attentive & friendly. Would visit again
Excellent service a perfect setting for a family birthday
Thought the food was very expensive for what it was and not very well presented but the staff were friendly and the service was good.
Great steak great atmosphere definitely going back
Slow service Poor portion size Suggest smaller menu better quality Manager was only positive in service
Food was good, service was great, but it’ll be great to be able to gain points with the app every time one visits and not just during the week.
Usually 5* but not on this visit...
Amazing attentive staff but so expensive for what you actually get. Children’s menu is ok for 7and under but any older you might want to look at adding sides or even a smaller adult meal. It was nice but i won’t be rushing back
Was very disappointed with Hancock’s as we were recommended to come here. I must say the service and manager in particular were exceptional but the food was very disappointing. Overall very bland and over priced. Important extras that you pay for highly like cheese, bacon and pulled pork are rationed excessively to the point of disappointment and general menu options required excessive dressing to enjoy.
Will be going back. We liked that we could choose own music on the app.
We came to celebrate my daughter's 18th and your staff went that extra mile to make it special for her. They decorated the seating booth and our waitress was very attentive and efficient. It was our first visit but definitely won't be our last!!
Quite expensive compared to some places and food was pretty average. Service was amazing
Great food fantastic service couldn't of asked for more
Very friendly staff, and the food was very good indeed.
Great atmosphere and very kind and attentive staff!
We were the only table in the restaurant our starters were very small and hardly any cheese on the nachos. My friend ordered a salad but asked for no onions, the salad was returned only for the chef to pick the onions off! (Good job she is t allergic!) The onions rings literally dropped in grease with a pool in the bottom of the bowl, The burgers were dripping in fat also and the sesame chicken was so dry! The fajitas that cost £18! We’re tasteless and the steak was dry too. We did alert the manager to our concerns and he deducted the worst meals from the bill.... still it cost £117 for a meal that no one enjoyed. This was a celebration for our upcoming new arrival that was totally spoiled.
We had a wonderful meal food was great and the service was amazing very polite waiter who was extremely helpful Shane who was our waiter made it extra special as we was celebrating a birthday we definitely will return and recommend.
The staff who provided the service were excellent. Unfortunately the bacon on the 3 burgers was rather fatty
Boozy brunch was great. Staff were great and food and drink flowed very well. Brad and Megan made sure we had everything we needed we will be back again.
Very Friendly waiter!
Good service & atmosphere, food average.
Overall we enjoyed our meal out but one thing I would like to point out was our disappointment that your chef would not swap a portion of mushy peas (which a lot of people don’t like) for a corn on the cob. We ended up paying for an extra portion of corn for my 11 year old daughter as she loves peas but hates mushy peas.
very quiet but fast service
First visit to this restaurant but I was not impressed with the food which was bland and overpriced. You can only use one voucher per table which is ridiculous; this meant I had to choose between a free cocktail or £10 off the bill. I don’t think I will be back anytime soon.