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Hancock's Chatham

Pier 5, Dock Head Road, Chatham, United Kingdom, ME4 4ZJ
Restaurant info
Opening Information

Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
  • Awesome View
  • Children's Menu available
  • Gluten Free Available
  • Bar

About Hancock's Chatham

Modern American dining overlooking the Pier. Offering everything from burgers, steak, ribs, pizza, pasta, salad, fajitas and more with a huge range of American craft beers and cocktails.

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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Diners Review
5 Stars
4 Stars
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5 Stars:
73
4 Stars:
42
3 Stars:
32
2 Stars:
17
1 Star:
10
Visited On Friday, 12 October 2018

Lazy workers, didn't want to serve at 8.30pm. Shop was almost empty and still they said we are not serving anymore. I had a reservation so they had to serve me. Horrible loud music and screaming coming out of the kitchen.

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Visited On Saturday, 06 October 2018

Fantastic service! lovely food, well presented and good sized portions.

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Visited On Saturday, 06 October 2018

Great first visit.... the food was great but a little expensive. The staff were new so a little inexperienced but sweet and keen to please

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Visited On Saturday, 22 September 2018

Went there for my wife's birthday. Staff were great, service and food were both absolutely brilliant. We had a great time thank you

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Visited On Saturday, 22 September 2018

Booze brunch beat us! Well worth the money!

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Visited On Saturday, 22 September 2018

A very enjoyable afternoon, with lovely food and flowing prosecco :) amazing service, we will definitely be back soon

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Visited On Thursday, 13 September 2018

Friendly staff and nice restaurant but food very disappointing and basic and not warm!

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Visited On Saturday, 08 September 2018

Excellent staff, all really friendly and personal. Favourite restaurant!

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Visited On Monday, 27 August 2018

Slow service Several food errors

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Visited On Wednesday, 22 August 2018

Although the food was very good, I felt the prices were quite expensive unless you were on a set menu (which we were). The atmosphere for dining could be improved, for example with the music it was difficult to hear the songs as the speakers are so high up in the ceiling. It would be good to have a small speaker by each booth for example. In addition the music which the kitchen staff were listening to was as audible as the music that was playing in the restaurant, which wasn't great. Otherwise, the food and service were excellent and we shall certainly be returning.

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Visited On Saturday, 04 August 2018

Just shocking- not sure where to start. Whole chicken undercooked, but chicken strips overcooked and dry. Chips tasteless and greasy - same goes for onion rings. Order of extra sauce never arrived at all. Hot dog was tough and hard for a child to eat. Ordered dessert 4 times - every time they came back saying that our choice was out of stock and could we pick something else. Even the waitress said it was terrible. Empty glasses left all over the table without being cleared. Cutlery and half eaten food from mains still on the table whilst dessert was (eventually) served. Waitress spilled drinks over the table and made no attempt to wipe it up. Also tried clearing plates whilst we were still eating - putting fingers in to drinks glasses that weren't finished. Just horrendous from start to finish.

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Visited On Friday, 20 July 2018

Had a good night although drinks took a while to arrive and we noticed other tables left before their drinks arrived as they waited too long. Food was good and our waiter Brad was attentive & friendly. Would visit again

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Visited On Saturday, 14 July 2018

Excellent service a perfect setting for a family birthday

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Visited On Sunday, 01 July 2018

Thought the food was very expensive for what it was and not very well presented but the staff were friendly and the service was good.

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Visited On Friday, 22 June 2018

Great steak great atmosphere definitely going back

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Visited On Sunday, 17 June 2018

Slow service Poor portion size Suggest smaller menu better quality Manager was only positive in service

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Visited On Sunday, 17 June 2018

Food was good, service was great, but it’ll be great to be able to gain points with the app every time one visits and not just during the week.

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Visited On Sunday, 17 June 2018

Usually 5* but not on this visit...

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Visited On Saturday, 16 June 2018

Amazing attentive staff but so expensive for what you actually get. Children’s menu is ok for 7and under but any older you might want to look at adding sides or even a smaller adult meal. It was nice but i won’t be rushing back

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Visited On Saturday, 16 June 2018

Was very disappointed with Hancock’s as we were recommended to come here. I must say the service and manager in particular were exceptional but the food was very disappointing. Overall very bland and over priced. Important extras that you pay for highly like cheese, bacon and pulled pork are rationed excessively to the point of disappointment and general menu options required excessive dressing to enjoy.

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Visited On Wednesday, 13 June 2018

Will be going back. We liked that we could choose own music on the app.

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Visited On Saturday, 02 June 2018

We came to celebrate my daughter's 18th and your staff went that extra mile to make it special for her. They decorated the seating booth and our waitress was very attentive and efficient. It was our first visit but definitely won't be our last!!

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Visited On Saturday, 02 June 2018

Quite expensive compared to some places and food was pretty average. Service was amazing

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Visited On Friday, 01 June 2018

Great food fantastic service couldn't of asked for more

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Visited On Monday, 28 May 2018

Very friendly staff, and the food was very good indeed.

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