Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM
- Disabled Access
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
- Awesome View
- Children's Menu available
- Gluten Free Available
About Hancock's Chatham
Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!
Amazing service when we said stuff wasn't right with ordered it was fine I will be coming back there amazing
I ordered the chicken breast and ribs and the chicken was so dry it look like it had been dehydrated. The ribs were supposed to be BBQ but it didn’t taste right. My boyfriend ordered the big burger and it looked really processed. Neither of us ate our food so the majority was left and the waitress didn’t even mention why we didn’t eat our food.
The meal I had was not what I had ordered the last time...it was completely different and they told me that they changed their recipe 7-8 months ago...the last time I went was around 5 months ago, wasn’t halpy with my replacement meal either
Great meal and really friendly staff
The service was brilliant, I only rated the atmosphere as low because we were the only 2 people in the restaurant which is a shame.
This was our second lunch time visit to Hancocks after an unsatisfactory first visit and it was a great improvement. Food was good, plentiful and hot and good value for money, particularly the lunch time menu. The only quibble I would add is that it was near empty, so not busy and we had quite a delay in being served the food both from ordering and between course. Other than that, service was good.
Lovely meal. Friendly staff. But the restaurant was cold I put my scarf on and my son put his coat on to keep warm
Great service, great food at a good price! Only marked down a star on atmosphere as it was cold inside the restaurant, other than that the visit was great.
Staff we’re really good decorated table for daughters birthday
When cutting into the burgers there was so much fat/grease coming out of them and there was no flavour to the burger. The baby back ribs i had for starters were very dry with hardly any BBQ sauce on them.
There’s no longer a lot of options for kids such as pizza. It’ll be good to see it re-added to the menu.
Had a nice family meal. Food came quickly and service was good.
Natasha was great
The waitress Natasha was great and the restaurant itself is nicely presented, but I expected a bit more for the money if I’m honest. The food was nice but definitely over priced, it’s a shame because if they reduced it by about a third I think it would be really popular. I don’t think we will go back which is a shame.
Unfortunately I feel it has really gone down hill. The food wasn’t great and my brother had mould on his bun, but he didn’t mind so just eat it but didn’t complain. There was no spring onion on the orange and onion ribs and we just felt it was expensive for what we had. Bit sad to say that I won’t be going back xx
Fantastic venue and staff, they helped make a family birthday even more special. Thank you. Would highly recommend
We visited Friday night and was a party of 5. I was really looking forward to it as I had been there the Sunday before for dinner and it was great! Unfortunately, our order was wrong, delayed severely and left disappointed. I’m not sure if I’d go back. It seems that new waiting staff were very unfamiliar with the menu and on a somewhat busy evening - kitchen staff could not handle many orders. More experienced staff is needed if it is to survive.
We had a lovely meal, staff were lovely and attentive.
Food unappetising. Although pre-ordered menu on the day were told some of our choices were unavailable as they had run out. Staff couldn't tell us what came with xmas pudding without having to go and ask. Turkey was tough and chef apparently forgot to put peas on plates with meal so they were brought out afterwards in a bowl. It was booked as a special day for my brothers birthday who has downs syndrome and although restaurant were aware of this in advance the waitress on the day said if they had known they would have decorated table. Our waitress was polite but could not make up for the disappointment of the occasion.
Waitress worked very hard as we had a large party with 3 people with either dietary intolerance or vegan. She checked all the ingredients were safe. The food was nice but nothing special and was quite expensive for what it was. Woudlnt be my first choice but ok for an option. Interestingly we booked for 1pm and I called to bring it forward - was advised they were very busy and it was unlikely however we were the first people there and no other guests arrived for some time and the restaurant felt very empty
I’ve had better burgers for a smaller price. I asked for cheesey chips and got normal chips. My boyfriend said his chicken burger was bland and my Mum said the same about the chicken in her chicken fahjitas. The service was great and the staff were friendly and attentive. It was just the food wasn’t anything special and I wouldn’t say worth the price.
Food was good, service excellent and very attentive and helpful Little pricey for what you get so we were pleased to have a £10 off voucher
Brad was great :) most of the other staff looked like they were just standing around chatting together but he was very attentive and really friendly! Great bottomless brunch!
The food is very average and quite expensive for what it is and lacking in atmosphere.
Everything great quiet expensive especially the cocktails but was lovely Only flaw was kids chicken strips were very dry and hard over cooked or re fried by the look