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Hancock's Chatham

Pier 5, Dock Head Road, Chatham, United Kingdom, ME4 4ZJ
Restaurant info
Opening Information

Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
  • Awesome View
  • Children's Menu available
  • Gluten Free Available
  • Bar

About Hancock's Chatham

Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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5 Stars:
77
4 Stars:
43
3 Stars:
36
2 Stars:
17
1 Star:
12
Visited On Saturday, 15 December 2018

Fantastic venue and staff, they helped make a family birthday even more special. Thank you. Would highly recommend

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Visited On Friday, 14 December 2018

We visited Friday night and was a party of 5. I was really looking forward to it as I had been there the Sunday before for dinner and it was great! Unfortunately, our order was wrong, delayed severely and left disappointed. I’m not sure if I’d go back. It seems that new waiting staff were very unfamiliar with the menu and on a somewhat busy evening - kitchen staff could not handle many orders. More experienced staff is needed if it is to survive.

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Visited On Tuesday, 11 December 2018

We had a lovely meal, staff were lovely and attentive.

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Visited On Sunday, 09 December 2018

Food unappetising. Although pre-ordered menu on the day were told some of our choices were unavailable as they had run out. Staff couldn't tell us what came with xmas pudding without having to go and ask. Turkey was tough and chef apparently forgot to put peas on plates with meal so they were brought out afterwards in a bowl. It was booked as a special day for my brothers birthday who has downs syndrome and although restaurant were aware of this in advance the waitress on the day said if they had known they would have decorated table. Our waitress was polite but could not make up for the disappointment of the occasion.

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Visited On Sunday, 02 December 2018

Waitress worked very hard as we had a large party with 3 people with either dietary intolerance or vegan. She checked all the ingredients were safe. The food was nice but nothing special and was quite expensive for what it was. Woudlnt be my first choice but ok for an option. Interestingly we booked for 1pm and I called to bring it forward - was advised they were very busy and it was unlikely however we were the first people there and no other guests arrived for some time and the restaurant felt very empty

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Visited On Sunday, 02 December 2018

I’ve had better burgers for a smaller price. I asked for cheesey chips and got normal chips. My boyfriend said his chicken burger was bland and my Mum said the same about the chicken in her chicken fahjitas. The service was great and the staff were friendly and attentive. It was just the food wasn’t anything special and I wouldn’t say worth the price.

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Visited On Saturday, 24 November 2018

Food was good, service excellent and very attentive and helpful Little pricey for what you get so we were pleased to have a £10 off voucher

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Visited On Sunday, 18 November 2018

Brad was great :) most of the other staff looked like they were just standing around chatting together but he was very attentive and really friendly! Great bottomless brunch!

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Visited On Saturday, 03 November 2018

The food is very average and quite expensive for what it is and lacking in atmosphere.

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Visited On Friday, 19 October 2018

Everything great quiet expensive especially the cocktails but was lovely Only flaw was kids chicken strips were very dry and hard over cooked or re fried by the look

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Visited On Saturday, 20 October 2018

The food overeall was OK, however I was a little disappointed that I had to change both my main and my drink choices, as some key ingredients weren't available. Being a Saturday night, I would have expected the kitchen and bar to be fully stocked. The food was served almost a little too quickly, giving the feeling that most of the items were pre-prepared and not cooked fresh. We had 2 courses and were done and out in a hour! The staff were very friendly and attentive.

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Visited On Friday, 12 October 2018

Lazy workers, didn't want to serve at 8.30pm. Shop was almost empty and still they said we are not serving anymore. I had a reservation so they had to serve me. Horrible loud music and screaming coming out of the kitchen.

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Visited On Saturday, 06 October 2018

Fantastic service! lovely food, well presented and good sized portions.

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Visited On Saturday, 06 October 2018

Great first visit.... the food was great but a little expensive. The staff were new so a little inexperienced but sweet and keen to please

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Visited On Saturday, 22 September 2018

Went there for my wife's birthday. Staff were great, service and food were both absolutely brilliant. We had a great time thank you

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Visited On Saturday, 22 September 2018

Booze brunch beat us! Well worth the money!

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Visited On Saturday, 22 September 2018

A very enjoyable afternoon, with lovely food and flowing prosecco :) amazing service, we will definitely be back soon

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Visited On Thursday, 13 September 2018

Friendly staff and nice restaurant but food very disappointing and basic and not warm!

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Visited On Saturday, 08 September 2018

Excellent staff, all really friendly and personal. Favourite restaurant!

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Visited On Monday, 27 August 2018

Slow service Several food errors

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Visited On Wednesday, 22 August 2018

Although the food was very good, I felt the prices were quite expensive unless you were on a set menu (which we were). The atmosphere for dining could be improved, for example with the music it was difficult to hear the songs as the speakers are so high up in the ceiling. It would be good to have a small speaker by each booth for example. In addition the music which the kitchen staff were listening to was as audible as the music that was playing in the restaurant, which wasn't great. Otherwise, the food and service were excellent and we shall certainly be returning.

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Visited On Saturday, 04 August 2018

Just shocking- not sure where to start. Whole chicken undercooked, but chicken strips overcooked and dry. Chips tasteless and greasy - same goes for onion rings. Order of extra sauce never arrived at all. Hot dog was tough and hard for a child to eat. Ordered dessert 4 times - every time they came back saying that our choice was out of stock and could we pick something else. Even the waitress said it was terrible. Empty glasses left all over the table without being cleared. Cutlery and half eaten food from mains still on the table whilst dessert was (eventually) served. Waitress spilled drinks over the table and made no attempt to wipe it up. Also tried clearing plates whilst we were still eating - putting fingers in to drinks glasses that weren't finished. Just horrendous from start to finish.

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Visited On Friday, 20 July 2018

Had a good night although drinks took a while to arrive and we noticed other tables left before their drinks arrived as they waited too long. Food was good and our waiter Brad was attentive & friendly. Would visit again

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Visited On Saturday, 14 July 2018

Excellent service a perfect setting for a family birthday

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Visited On Sunday, 01 July 2018

Thought the food was very expensive for what it was and not very well presented but the staff were friendly and the service was good.

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