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Hancock's Camberley

The Atrium , 32 Park Street, Camberley, United Kingdom, GU15 3PL
Restaurant info
Opening Information

Monday - Thursday: 12 -10 PM
Friday & Saturday: 12 - 11 PM
Sunday: 12 - 8PM

Facilities
  • Disabled Access
  • Free WiFi
  • Outside Seating Area
  • Families and Children Welcome
Menus

About Hancock's Camberley

Great American food including home smoked ribs & chicken, steak, burgers and much more, with over 50 cocktails to choose from plus a great selection of American craft beer. Come & be part of the family!

Cuisine: American
Dress Code: Casual
Price point:
£ £ £ £ £

Availability

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Avios will be awarded within 14 days from dining.
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5 Stars:
10
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7
2 Stars:
11
1 Star:
7
Visited On Saturday, 08 December 2018

Great service, good food and bonus £10 for first time visit with the app. The only downside was another customers choice of heavy rock music which was rather draining! Can’t blame the staff for that though 😆

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Visited On Thursday, 06 December 2018

We booked this for our daughters 11th birthday... Our main waitress was great but when the food was delivered it was dropped into our daughters lap much to the apologies of the server but the sides were not what we ordered and the beef rib was burnt and dry and the mac and cheese was not tasteful. Although I didn't mention at the time, I was reluctant to ruin our daughters birthday further and although it wasn't a full restaurant they seemed to be having a rough night even though there were only 3 tables with customers. I am really disappointed as on our first experience it was great and had been telling friends but now sadly will not continue.

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Visited On Wednesday, 05 December 2018

Turkey was uncooked Staff were unprofessional,immature and didn't care Restaurant was dead

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Visited On Wednesday, 28 November 2018

The steak ordered was medium to well and it came out rare and the board was full of blood so needed to be sent back. When it arrived I was very disappointed with it, it was chewy with a lot of gristle. I ordered the 10oz premium steak wanting to have a nice piece of meat. I was disappointed. It was my daughters 21st Birthday so didn’t want to cause a scene by returning the food. The rest of our party of 8 enjoyed their meal. We also signed up for a free cocktail, I was surprised that the server took off the cheaper mocktail from the bill, slightly disappointed.

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Visited On Sunday, 25 November 2018

Marked down atmosphere only because it was a Sunday lunchtime and a bit quiet. Service was good but again, as it was quiet not many tables to serve so not sure how it would be if busy.

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Visited On Saturday, 17 November 2018

No atmosphere for a Saturday evening at peak time. Lights were very, very bright and there was barely anyone in there. Staff were amazing and food was good but quite pricey for the quality. Drinks were also expensive.

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Visited On Sunday, 11 November 2018

Although the staff were friendly the service left a lot to be desired. The waiter calling device on our table was a total waste of time. The food although some was good, some was cold and some was so over done the only place it was good for was the bin.

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Visited On Sunday, 11 November 2018

Fantastic breakfast, excellent service. Will be back

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Visited On Saturday, 03 November 2018

Overpriced, poor quality food and poor service. My daughter's order of chicken wings was served at room temperature. They were returned to the kitchen for reheating and were not brought back to the table for 10-15 mins. Even then they came back minus the side order of coleslaw. The salad side served with the wings was of really poor quality. Fries were the only good element of the order. The explanation for the delay was that there was a large order at another table but the restaurant was less than 1/4 full.

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Visited On Friday, 02 November 2018

A5 ur first trip to Hancock’s We ordered Ribeye steak however when it arrived it was nit ribeye and appeAred to be a much cheaper cut and fairly tough and flavourless.. We queried it with the kitchen who it said it was, however we were not convinced. We told the server our disappointment but were offered no explanation or compensation in options. The cocktails were also uninspiring and not of the quality at other restaurants in the same area. We will hesitate to return and wont be trying the stea again.

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Visited On Friday, 26 October 2018

Disappointed with the food. Overpriced for basic food, ribs were dry and little meat on them. Such a shame as the restaurant was lovely inside, I liked the little touches with the music booking, and the call button. But the food let it down, TGI Friday prices and menu style but nowhere near the same quality sadly.

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Visited On Wednesday, 24 October 2018

The Whole night was a shambles, I booked for a table if 8 of which was my sons birthday a nice family gathering. We ordered drinks only half turned up we had to ask for the rest. We ordered our starters along with our mains half hour later only to be told that we would be getting our starters with our main courses, so we ended up eating our starters along with our main meal of which 1 starter never turned up until my friend had eaten his main meal. We never got 3 side orders that we ordered either the whole night was a shambles and the restaurant wasn’t even busy so no i can honestly say myself and my family would never go there again.

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Visited On Tuesday, 23 October 2018

Friendly staff, swift service. Food was tasty. Good choices for children.

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Visited On Sunday, 21 October 2018

Ribs were very dry Asked steak to be medium and it was rare and blue in the middle Cheesy chips were stuck to the paper Definitely won't go again

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Visited On Friday, 19 October 2018

All the starters came at different times,1 was really late,my chicken was so dry it was not edible,the potato skins had hardley any bacon,also luke warm,my steak was so covered in pepper could not eat it,which it did not say was peppered on there on menu,it was also over cooked,again luke warm,my partners was also over peppered,our corn on the cobs were brown and tasted off and disgusting,we also ordered a side of mac and chesse which was as dry as could be no sauce at all,no taste of cheese we also ordered shrimp skewers which never arrived,1 of our guests ordered chicken fagita and it was so spicy that she could not eat it.It would b an idea to have a spice rating on menu,the majority of my party were dissapointed with the food they recieved,quality and heat of food,the service was not great and the waitress did not seem to have much of a clue,and overall service seemed disorganised dispite it not beeing busy,with other members of staff just standing around,for the price i would have expected better quality of food and service.manager if there was obviously unconcerned.

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Visited On Tuesday, 16 October 2018

Great place however if something wasn’t available please tell us before we order.

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Visited On Saturday, 13 October 2018

Cocktails are quite expensive but most food reasonably priced. Like being able to chose music and the vouchers on the app.

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Visited On Saturday, 13 October 2018

Food wasn't so great, chicken was dry and food was not good value for money. Too expensive for what it was. Our waitress was wonderful though. Given wrong information on free cocktail on the app however this was honoured thankfully.

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Visited On Friday, 28 September 2018

I took my Cousin who has a learning disorder plus’s two of his carers. We had a fantastic meal great value and very good service. Loved the buzzer. Easy access which was important. The word wall is very entertaining. We will be back👍👍👍👍

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Visited On Friday, 28 September 2018

Initial service was ok however it got slower as the evening went on, we waited 3/4 of an hour for our mains. Food was average, ribs are supposed to be a specialty yet they where dry and tasteless.

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Visited On Monday, 24 September 2018

Restaurant was freezing, food was dry and all tasted of herbs

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Visited On Saturday, 22 September 2018

I'm really sorry to provide such negative feedback, but it was a truly disappointing dinner. We were in the restaurant for over 2 hours. Everyone in the restaurant was very polite, but the service was incredibly slow and unprofessional. We had an unwashed glass provided to one of my kids. it took at least 15 minutes for someone to come to our table and take a drinks order. Then almost 30 minutes for some appetizer and another 30 minutes cooling our heel's while we waited for our mains. There were two big parties at the time - although the restaurant was not full. Neither appeared very happy with the service. The manager was run off his feet. When I asked about the status of our meal I was told that there 'had been a delay'. The manager was very polite after I spoke with him but still it took another 15 minutes before we saw got our meal. Tasty enough when we got it, but by then we were already to wound up to enjoy it. From the looks of things the other clientele felt the same. There were 3 men disputing a bill and another large party disputing theirs.

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Visited On Saturday, 22 September 2018

Waited 40 mins to get a drink, once we had these we asked how long our food would be and we were told not long! An hour and half went by and we still didn’t have our food!! people around us were complaining about cold food and wrong orders so we ended up leaving! Not a great experience at all

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Visited On Wednesday, 19 September 2018

Great new restaurant in Camberley town centre. Fresh new American diner look and feel, great food & service and the kids loved the food...

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Visited On Friday, 14 September 2018

Lovely meal, great choice on menu. Everyone really enjoyed.

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