- Disabled Access
- Private Dining
- Free WiFi
- Outside Seating Area
- Families and Children Welcome
About Grand Jersey Hotel & Spa
Victoria's Brasserie serving dinner 18.30-22.00.
Tassili fine dining 4AA rosette serving dinner Tuesday-Saturday 19.00-23.00.
Champagne Lounge serving all day menu 11.00-23.00, Lunch 12.00-14.00.
Afternoon Tea 14.00-17.00.
Terrace open May- June 12.00-19.00; July-September 12.00-21.00
Both the staff and the quality of the food are second to none. I will be arranging a further visit as soon as possible.
Although the staff where very friendly and helpful. It was clear the staff were inexperienced I would for sure come back. But felt the management need to support and put in place an easier system for all staff members in the restaurant to follow to avoid confusion on orders. Orders going to wrong tables not good. But I must all the staff tried there best, whether that’s in keeping with grand standard I can’t comment on. I trust this feedback is helpful and understand the issues of staffing locally.
Beautiful afternoon tea Wonderful service
Everything was excellent the service and the food I had a lovely time and would definitely come back and recommend this to Thank you again for making my holiday special
Great Afternoon Tea
Excellent food quality and service. Looking forward to returning.
Although the food was tasty I feel there was a language barrier as our order was brought out wrong 3 times before we actually received what we ordered. Not what I expected from the Grande Hotel on my first visit. I probably won’t visit again. Shame.
Loved the music outside didn’t know you played music!! Mix of Beyoncé to Lionel Richie x Massive bonus will defo be back for some food and tunes in the sunshine x
The staff members in the restaurant were smart, professional and friendly all of which helped make our stay the more enjoyable.
Wonderful Afternoon Tea, however not much atmosphere, a piano or piped soft music would have been ideal.
The day was perfect we were treated very well made our 25th wedding anniversary a very happy occasion
There never seems to be enough staff on duty hence the service is always slow I noticed another customer looking for a member of staff My scallops were luke warm The bill came in a wallet but no bill in it (Maltese staff member) The best thing was the views
We had family over for a visit so took them to the Grand Hotel for afternoon tea and we all had a very enjoyable time, with lovely sandwiches and cakes.
Disappointed with the presentation and amount of sandwiches without any trimmings. Not asked if we needed fresh cup for fresh pot if tea
It would be good if guests were offered another tray of sandwiches/ cakes once finished as seen in other hotel afternoon teas.
Excellent service and great food
As much as the food was delicious, I felt that for the £12 service charge we should have had better service, once we ordered our food and drink, no- one really came up to ask if we wanted more drinks or even desserts, so a disappointment in the service.
Absolutely shocking! Got an online offer , which was very user unfriendly to book, then having arrived at the Hotel, the staff had very limited knowledge of the offer so had to email it to them. The Tea was ok, but there wasno atmosphere, no light music and the service was poor, mainly due to the fact that there only seemed to be one waitress to cater for all inside. I sincerely hope that there is an improvement this Saturday! as not the kind of experience i would expect for a "prestigious" venue - hand picked by who?
Excellent afternoon tea in a beautiful setting.
Excellent young sommelier and waiter
Booking reservations do not work online, food Took a long time and wasn’t fresh. Staff were average, manager was walking round texting on his phone.
Disappointed with the level of service received. Food not up to standard expected. Will not be returning for afternoon tea.
I was at the Grand on 2 consecutive days for Afternoon tea and lunch on the terrace this week as the sun was shining. The staff were extremely attentive and polite as usual and ensured that our parties had everything they needed. I highly recommend the Grand for family and friend celebrations.
Good food, great location, reasonably priced but service still too slow for ah hour's lunch